Basic Microsoft Internet Explorer troubleshooting

Users running Internet Explorer 7.0 and later press the --- key to access the file menu and get access to options such as File, Tools, etc.

Alt key

Clear your Internet browser history.

Clear your Internet browser history.

Try pressing --- key to refresh the problem page.

F5

If the above recommendations do not resolve your issue, but this issue has recently started occurring, you can also recover Windows back to an earlier date.

Finally, if you continue to have issues, consider trying an alternate browser to make sure the issue is not with the web page. Our suggestion would be to try Firefox or Google Chrome.

Make sure you have all the latest updates from ---.

Microsoft's Windows update page.

Disable or uninstall all Internet Explorer Add-ons. To do this, click Tools, select Internet Options, click on the Programs tab, and then click the Manage add-ons button.

Not all programs have the option to delete. If the add-on is a toolbar, these and other add-ons are usually deleted through Add/Remove programs utility.

Close Internet Explorer.

Open one Internet Explorer window and try again.

Restore defaults for advanced Internet options.

Open the Tools menu, Internet Options, click the Advanced tab, and clicking the Restore Defaults button.

If you're running Internet Explorer 8.0 or later, and see the Compatibility View icon, which looks like a broken page next to the URL bar as indicated in the image below, click this icon.

Some pages may not work properly unless the compatibility mode is enabled.

If you have any third-party popup blockers installed on the computer, try disabling the popup blocker or uninstalling the popup blocker.

Some popup blocker programs can cause additional issues with the browser.

Verify that your Security settings under Tools menu, Internet Options are set to medium at the most.

Some web pages may not function properly if the security settings are set too high.

Make sure you have all the latest versions of plug-ins installed in Internet Explorer.

Yes

If the issue persists make sure your Internet Explorer has not been ---

hi-jacked!

Clear any "Unknown" or "Damaged" downloaded programs by clicking the Tools menu, select Internet Options, click the Settings button, click the View Objects button.

select each of the programs that are damaged or unknown, and press the Delete key. If you're unable to delete an object, it may be part of an add-on.