BCIS 5311 - Quiz Chapter 2

A firm's ________ is responsible for enterprise-wide governance and utilization of information to maximize the value the organization can realize from its data.

CDO

A ________ is a senior manager who oversees the use of IT in the firm.

CIO

Which of the following systems would a firm use to manage relationships with its customers?

CRM

Which of the following systems is especially suited to situations in which the procedure for arriving at a solution may not be fully predefined in advance?

DSS

Which of the following systems would you use to forecast the return on investment if your firm planned to switch to a new supplier that offered products at a lower cost?

DSS

Which of the following would a manager use to determine the impact on production schedule if sales doubled in the next quarter?

DSS

Which of the following is not an application of social business?

Digital dashboard

Cross-functional systems are being phased out in favor of systems that support business processes within a single functional group, such as human resources.

False

Managers rely on TPS for nonroutine decision making.

False

Most TPS use sophisticated mathematical models or statistical techniques.

False

Operational managers use ESS primarily to solve specific problems.

False

Transaction-level information is essential for operational management to plan future production levels.

False

Which of the following is an example of a cross-functional business process?

Fulfilling a customer order

What is the most important benefit of an enterprise application?

Helping businesses become more flexible and productive by enabling business functions and departments to share information and coordinate their business processes more closely

Which of the following is a question that might be answered by an MIS system?

How do actual sales for each quarter compare to projected sales?

An ESS supports which of the following?

Long-range planning activities of senior management

A system that reports summaries on the total moving, house hunting, and home financing costs for employees in all company divisions is an example of which of the following?

MIS

Which of the following is not one of the four main classifications for collaboration tools identified by the space/time matrix?

Remote/colocated

Which of the following systems helps a firm manage relationships with its suppliers?

SCM

All of the following are videoconferencing tools except:

Salesforce Chatter

Which level of the organization is an ESS specifically designed to serve?

Senior Management

Which of the following statements about collaboration is not true?

Successful collaboration can be achieved through technology regardless of the organization's culture or structure.

All of the following are capabilities of enterprise social networking tools except:

Supply chain management

Which of the following systems integrates supplier, manufacturer, distributor, and customer logistics processes?

Supply chain management system

Which of the following is not a reason for the increased business focus on collaboration and teamwork?

Support for hierarchical organizational structures

The principal liaison between the information systems groups and the rest of the organization is a(n):

Systems Analyst

A(n) ________ is typically a major source of data for other systems.

TPS

Managers use which of the following systems to monitor the status of internal operations and the firm's relations with the external environment?

TPS

Which of the following statements about a TPS is not true?

TPS typically supply data to a firm's ESS.

You manage the IT department for a firm that manages regional farmer's markets. You need to set up an inexpensive system that allows local vendors to see real-time statistics about which of the firm's markets have vendor openings on which days. Which of the following systems would most efficiently provide a solution?

extranet

Enterprise applications integrate information from multiple functions and business processes to enhance the performance of the organization as a whole.

True

Global firms can collaborate from different locations at the same time using synchronous collaboration tools.

True

Google Drive is an example of a cloud collaboration service.

True

IT governance refers to the overall decision-making that guides the IT strategy of a firm.

True

The term management information systems refers to a specific category of information systems serving:

middle management functions.

The ________ function is responsible for making sure customers are aware of the company's products.

sales and marketing

The principal liaison between the information systems groups and the rest of the organization is a(n):

system analyst

Managers can use DSS to make decisions about problems that are unusual and not easily specified in advance.

True

Supply chain management systems are one type of interorganizational system.

True

The information systems department suggests new business strategies and new information-based products and services.

True

Telepresence technology is primarily designed to:

allow a person to give the appearance of being at a location other than his or her true physical location.

What analytical framework helps understand and evaluate the benefits and uses of collaboration tools?

time/space matrix

All of the following are examples of business intelligence systems except a system that:

tracks the flows of materials in a factory

All of the following are examples of business intelligence systems except a system that:

tracks the flows of materials in a factory.

E-government is intended to do all of the following except:

transform a business firm's relationships with its customers.

Second Life is an example of a(n):

virtual world

A wiki is a type of collaborative:

website

The four major types of enterprise applications are:

ERP, SCM, CRM, and KMS.

Which of the following systems typically uses a digital dashboard to display an array of charts and graphs of a business's key performance indicators?

ESS

Which of the following systems would you use to determine which trends in your supplier's industry could affect your firm the most during the next five years?

ESS

Which of the following is a firm's CPO responsible for?

Ensuring that the company complies with existing data privacy laws

Which of the following systems is designed to automate business processes across the firm, spanning functional areas and organizational levels?

Enterprise Applications

Which of the following could be used to enable different firms to work collaboratively on a product?

Extranet

You have been hired by BizCom to help it improve its business processes and financial performance. BizCom is a business communications consulting firm that services many clients in different industries throughout the United States. BizCom provides customized written recommendations about how to best use a client's existing resources to improve the client's internal communications. The company has approximately 50 consultants, all of whom are located in its central headquarters in Alexandria, Virginia. Which of the following would you recommend that BizCom install?

Extranet, to enable quick collaboration over the Internet, minimize the time spent communicating with its clients, and minimize the amount of paperwork needed

A business process must be tied to just one specific functional area.

False

An SCM is considered to be an intraorganizational system because it automates the flow of information across organizational boundaries.

False

Which of the following can typically access a firm's intranet?

The firm's employees

Which of the following is not a true statement with respect to business processes?

The performance of a business firm typically is not related to its business processes.

A DSS enables business analysts to use sophisticated analytics and models to analyze data.

True

A TPS is an information system that keeps track of all of the daily routine transactions of a business.

True

A key word in social business is "conversations."

True

A web interface used to present integrated personalized business content to users is called a portal.

True

Crowdsourcing is an example of a social business application.

True

Order fulfillment involves all of the following business processes except:

making customers aware of the product

An information systems manager:

manages computer operations and data entry staff.