BCOM 3360 TEST 1 Review

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Three directions of formal communication network

-downward- (exec to employees) -upward-(employees to executives) -horizontal-(within departments)

Barriers of communication

-filters blockingmessage -Comm. channel failures -competing messages -noise/distraction

ethical dilemma

choice between alternatives that may all be ethical and valid

Pocket

collects content you'd like to read or view later and sync it across your mobile devices

information overload

A condition in which information inflow exceeds an individual's processing capacity

8 keys to getting a job

-get organized -researching industries of intereset -translating your potential into a solution -Taking Initiative -Building network -Seeking career counseling -Avoiding mistakes

Deceiving Communication

-omitting essential information -selective misquoting -misrepresenting numbers -distorting visuals -Failing to respect privacy

Challenges once it's received

-should be easy to decode -attention grabbing -perceive through own filter -lead to bad response

buzzword

A popular term that is often associated with current technology, business, or culture

Functional resume

A resume that focuses on the skills and capabilites

Destructive feedback

delivers criticism with no guidance to stimulate improvement

ethics and etiquette

demands of ethics tend to require the use of _____ to communicate with appropriate sensitivity and care

persuasive business messages

designed to elicit a preferred response in a nonsales situation

workflow

features that control how pages or documents can be created, edited, and published

Videoconferencing and telepresence

form of in-person meetings where video images of meeting participants are present

Committees

formal teams that usually have a long life span and can become a permanent part of the organization

Skills resume

functional resume

Transparency

gives audience members access to all the information they need in order to process messages accurately.

team-maintenance roles

help everyone work well together and those who assume task-oreinted roles to help them reach its goals

Online workspaces

help teams work productively, even if they are spread out across the country

perception of reality

human brain's organization of incoming sensations into a mental map

formal communication network

ideas and information flow along the lines of command in the company's organization structure

ethical communication

includes all relevant information, is true in every sense, and is not deceptive in any way

Norms

informal standards of conduct that guide team behavior

Instant messaging

instant form of communication

Unified communication

integrates such capabilities as voice and video calling, voice and video conferencing, instant messaging, and real-time collaboration software into a single system

Crowdsourcing platforms

inviting input from groups of people inside or outside the organizaiton

Data Visualization

is a powerful tool for presenting and exploring sets of large, complex, or dynamic data

Instant Messaging

one of the most widely used digital communication tools in business

Shared workspaces

online "virtual offices" that give everyone on a team access to the same set of resources and information

Negative message using direct approach(low emotional)

opens with the bad news, proceeds to the reasons for the situation or the decision, and ends with a positive statement aimed at maintaining a good relationship with the audience.

Negative message using indirect approach(high emotional)

opens with the reasons behind the bad news before presenting the bad news itself.

content management systems

organizes and controls website content and can include features that help team members work together on webpages and other documents

AIDA approach

organizes messages into four phases -Attention -Interest -Desire -Action Ideal for indirect approach

Phases of group development

orientation, conflict, brainstorming, emergence, and reinforcement

persusasion

the attempt to change an audeince's attitude, beliefs, or actions

Radical connectivity

the breathtaking ability to send vast amounts of data instantly, constantly, and globally

motivaiton

the combination of forces that drive people to satisfy their needs

Etiquette

the forms of behavior of polite society

group dynamics

the interactions and processes that take place among the members of a team

copyright

the legal protection of a creator's intellectual property or products

participative management

the process of involving employees in setting goals, making decisions, solving problems, and making changes in the organization

Networking

the process of making informal connections with mutually beneficial business contacts

interactive and conversational

the social communication model can be best described as

Direct approach

this approach should be used when writing a business request

Collaboration and problem solving

two key areas where mobile connectivity can boost productivity by enabling real-time interaction and access to vital information.

audience-centered approach

understanding and respecting the members of your audience and making every effort to get your message across in a way that is meaningful to them

Plagiarizing

used information found on the Internet without citing the source is committing the ethical violation of​ ________.

destructive conflict

Diverts energy from more important issues, destroys the morale of teams or individual team members, or polarizes or divides the team

information technology paradox

Information tools can waste as much time as they save

psychographics

Personality, opinions, and lifestyle elements, including activities and interests.

Communication

Process of transferring information and meaning between senders and receivers using one or mediums Effective communication yields numerous business benefits.

Self-actualization

according to Maslow, ultimate need to "be all that one can be", full potential

PRSA Ethics

advocacy, honesty, expertise, independence, loyalty, fairness

Social communication model

can increase the speed of communication, lower cost, improve access to expertise, and boost employee satisfaction

7 measures to help teams resolve conflict

- proaction - communication - openness - flexibility - fair play - alliance

Three-step writing process

1. Planning-Analyze the situation 2. Writing-adapt to audience 3. Completing-revise the message

process of communication

8 steps -Sender's Idea -Sender encodes in a message -Sender produces message in a medium -Sender transmits through a channel -Audience receives the message -Audience decodes -Audeince responds -Provide feedbacks

Sharing

Essence of communication

Internal social networks

Help companies assemble the best resources for a given task

-sense -select -perceive

How audience receives the message

Buffer

Neutral, non-controversial statement that establishes common ground with the reader

Conversational language

casual but no overly casual

Logic

Proposal to boost productivity and reduce absenteeism

Emtion

Proposal to improve employee satisfaction and work/life balance

content

Revision for ___ should be done first

one-half

Roughly ____ of all U.S. consumers use a mobile device exclusively for their online search needs

professionalism

The quality of performing at a high level and conducting oneself with purpose and pride

Active voice

The subject of the sentence performs/performed the action

Purpose of a resume

a brief, persuasive business message intended to stimulate an employer's interest in meeting you and learning more about you

Effective teams have:

a clear sense of purpose, open and honest communication, consensus-based decision making, creativity, and effective conflict resolution.

decoding process

a complex process; receivers often extract different meanings from messages than senders attempt to encode in their messages.

informal communication network (grapeveine)(rumor mill)

a network of communication flow that continuously develops as people interact within the formal system to accommodate their social and psychological needs

resume

a structured written summary of your education, employment background, and job qualifications, will be the most important document in this process.

demographics

age, gender, occupation and other quantifiabe charactersitics

Buffer types

agreement, appreciation,cooperation,fairness, good news, praise, resale, understanding

Web-based meetings

allow team members from all over the world to interact in real time

E-mail

allows users to compose and receive messages at their convenience

Effective messages

are practical, factual, concise, clear, and persuasive

Stakeholders

are those affected in some way by the company's actions: the whole world possibly

Problem solving teams and task forces

assemble to resolve specific issues and then disband when their goals have been accomplished

Emotional appeals

audience feelings and sympathies rather than on facts, figures, and rational arguments.

Logical appeals

based on the reader's notions of reason; these appeals can use analogy, induction, or deduction.

Elements of professionalism

be the best, be dependable, be a team player, be respectful, be clear, be ethical

requests for action

bulk of persuasive messages

Technology

is simply a tool, a means by which you can accomplish certain task, it is simply a aid

Goodwill message

letter of congratulations

community of practice

links professionals with similar job interests; a key benefit is accumulating long-term organizational knowledge.

circular reasoning

logical fallacy in which you try to support your claim by restating it in different words

ethical lapse

making a choice you know to be unethical

enterprise systems

manage web content across an entire corporation

constant connectivity

mixed blessing; you can work from anywhere at any time, but it's more difficult to disconnect from work and recharge yourself.

ethics audits

monitor ethical progress and point out any weaknesses that need to be addressed

Mobile business apps

not as efficientIn on mobile compared to computer

Groupthink

occurs when peer pressures cause individual team members to withhold contrary or unpopular opinions

selective perception

occurs when people ignore or distort incoming information to fit their preconceived notions of reality.

constructive feedback

offers criticism that focuses on the processes and outcomes of communication

Wikis

promotes collaboration by simplifying the process of creating and editing online content

voice technology

speech recognition(human to computer), speech synthesis(computer to human speech analysis software(evaluate conversations) Mobile VoIP - makes calls on WiFi networks to save roaming charges

ethics

the accepted principles of conduct that govern behavior within a society


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