BCOM 3360 TEST 1 Review
Three directions of formal communication network
-downward- (exec to employees) -upward-(employees to executives) -horizontal-(within departments)
Barriers of communication
-filters blockingmessage -Comm. channel failures -competing messages -noise/distraction
ethical dilemma
choice between alternatives that may all be ethical and valid
collects content you'd like to read or view later and sync it across your mobile devices
information overload
A condition in which information inflow exceeds an individual's processing capacity
8 keys to getting a job
-get organized -researching industries of intereset -translating your potential into a solution -Taking Initiative -Building network -Seeking career counseling -Avoiding mistakes
Deceiving Communication
-omitting essential information -selective misquoting -misrepresenting numbers -distorting visuals -Failing to respect privacy
Challenges once it's received
-should be easy to decode -attention grabbing -perceive through own filter -lead to bad response
buzzword
A popular term that is often associated with current technology, business, or culture
Functional resume
A resume that focuses on the skills and capabilites
Destructive feedback
delivers criticism with no guidance to stimulate improvement
ethics and etiquette
demands of ethics tend to require the use of _____ to communicate with appropriate sensitivity and care
persuasive business messages
designed to elicit a preferred response in a nonsales situation
workflow
features that control how pages or documents can be created, edited, and published
Videoconferencing and telepresence
form of in-person meetings where video images of meeting participants are present
Committees
formal teams that usually have a long life span and can become a permanent part of the organization
Skills resume
functional resume
Transparency
gives audience members access to all the information they need in order to process messages accurately.
team-maintenance roles
help everyone work well together and those who assume task-oreinted roles to help them reach its goals
Online workspaces
help teams work productively, even if they are spread out across the country
perception of reality
human brain's organization of incoming sensations into a mental map
formal communication network
ideas and information flow along the lines of command in the company's organization structure
ethical communication
includes all relevant information, is true in every sense, and is not deceptive in any way
Norms
informal standards of conduct that guide team behavior
Instant messaging
instant form of communication
Unified communication
integrates such capabilities as voice and video calling, voice and video conferencing, instant messaging, and real-time collaboration software into a single system
Crowdsourcing platforms
inviting input from groups of people inside or outside the organizaiton
Data Visualization
is a powerful tool for presenting and exploring sets of large, complex, or dynamic data
Instant Messaging
one of the most widely used digital communication tools in business
Shared workspaces
online "virtual offices" that give everyone on a team access to the same set of resources and information
Negative message using direct approach(low emotional)
opens with the bad news, proceeds to the reasons for the situation or the decision, and ends with a positive statement aimed at maintaining a good relationship with the audience.
Negative message using indirect approach(high emotional)
opens with the reasons behind the bad news before presenting the bad news itself.
content management systems
organizes and controls website content and can include features that help team members work together on webpages and other documents
AIDA approach
organizes messages into four phases -Attention -Interest -Desire -Action Ideal for indirect approach
Phases of group development
orientation, conflict, brainstorming, emergence, and reinforcement
persusasion
the attempt to change an audeince's attitude, beliefs, or actions
Radical connectivity
the breathtaking ability to send vast amounts of data instantly, constantly, and globally
motivaiton
the combination of forces that drive people to satisfy their needs
Etiquette
the forms of behavior of polite society
group dynamics
the interactions and processes that take place among the members of a team
copyright
the legal protection of a creator's intellectual property or products
participative management
the process of involving employees in setting goals, making decisions, solving problems, and making changes in the organization
Networking
the process of making informal connections with mutually beneficial business contacts
interactive and conversational
the social communication model can be best described as
Direct approach
this approach should be used when writing a business request
Collaboration and problem solving
two key areas where mobile connectivity can boost productivity by enabling real-time interaction and access to vital information.
audience-centered approach
understanding and respecting the members of your audience and making every effort to get your message across in a way that is meaningful to them
Plagiarizing
used information found on the Internet without citing the source is committing the ethical violation of ________.
destructive conflict
Diverts energy from more important issues, destroys the morale of teams or individual team members, or polarizes or divides the team
information technology paradox
Information tools can waste as much time as they save
psychographics
Personality, opinions, and lifestyle elements, including activities and interests.
Communication
Process of transferring information and meaning between senders and receivers using one or mediums Effective communication yields numerous business benefits.
Self-actualization
according to Maslow, ultimate need to "be all that one can be", full potential
PRSA Ethics
advocacy, honesty, expertise, independence, loyalty, fairness
Social communication model
can increase the speed of communication, lower cost, improve access to expertise, and boost employee satisfaction
7 measures to help teams resolve conflict
- proaction - communication - openness - flexibility - fair play - alliance
Three-step writing process
1. Planning-Analyze the situation 2. Writing-adapt to audience 3. Completing-revise the message
process of communication
8 steps -Sender's Idea -Sender encodes in a message -Sender produces message in a medium -Sender transmits through a channel -Audience receives the message -Audience decodes -Audeince responds -Provide feedbacks
Sharing
Essence of communication
Internal social networks
Help companies assemble the best resources for a given task
-sense -select -perceive
How audience receives the message
Buffer
Neutral, non-controversial statement that establishes common ground with the reader
Conversational language
casual but no overly casual
Logic
Proposal to boost productivity and reduce absenteeism
Emtion
Proposal to improve employee satisfaction and work/life balance
content
Revision for ___ should be done first
one-half
Roughly ____ of all U.S. consumers use a mobile device exclusively for their online search needs
professionalism
The quality of performing at a high level and conducting oneself with purpose and pride
Active voice
The subject of the sentence performs/performed the action
Purpose of a resume
a brief, persuasive business message intended to stimulate an employer's interest in meeting you and learning more about you
Effective teams have:
a clear sense of purpose, open and honest communication, consensus-based decision making, creativity, and effective conflict resolution.
decoding process
a complex process; receivers often extract different meanings from messages than senders attempt to encode in their messages.
informal communication network (grapeveine)(rumor mill)
a network of communication flow that continuously develops as people interact within the formal system to accommodate their social and psychological needs
resume
a structured written summary of your education, employment background, and job qualifications, will be the most important document in this process.
demographics
age, gender, occupation and other quantifiabe charactersitics
Buffer types
agreement, appreciation,cooperation,fairness, good news, praise, resale, understanding
Web-based meetings
allow team members from all over the world to interact in real time
allows users to compose and receive messages at their convenience
Effective messages
are practical, factual, concise, clear, and persuasive
Stakeholders
are those affected in some way by the company's actions: the whole world possibly
Problem solving teams and task forces
assemble to resolve specific issues and then disband when their goals have been accomplished
Emotional appeals
audience feelings and sympathies rather than on facts, figures, and rational arguments.
Logical appeals
based on the reader's notions of reason; these appeals can use analogy, induction, or deduction.
Elements of professionalism
be the best, be dependable, be a team player, be respectful, be clear, be ethical
requests for action
bulk of persuasive messages
Technology
is simply a tool, a means by which you can accomplish certain task, it is simply a aid
Goodwill message
letter of congratulations
community of practice
links professionals with similar job interests; a key benefit is accumulating long-term organizational knowledge.
circular reasoning
logical fallacy in which you try to support your claim by restating it in different words
ethical lapse
making a choice you know to be unethical
enterprise systems
manage web content across an entire corporation
constant connectivity
mixed blessing; you can work from anywhere at any time, but it's more difficult to disconnect from work and recharge yourself.
ethics audits
monitor ethical progress and point out any weaknesses that need to be addressed
Mobile business apps
not as efficientIn on mobile compared to computer
Groupthink
occurs when peer pressures cause individual team members to withhold contrary or unpopular opinions
selective perception
occurs when people ignore or distort incoming information to fit their preconceived notions of reality.
constructive feedback
offers criticism that focuses on the processes and outcomes of communication
Wikis
promotes collaboration by simplifying the process of creating and editing online content
voice technology
speech recognition(human to computer), speech synthesis(computer to human speech analysis software(evaluate conversations) Mobile VoIP - makes calls on WiFi networks to save roaming charges
ethics
the accepted principles of conduct that govern behavior within a society
