BCOM M7 Public Speaking

Professors have started using "clickers" with students. They ask questions during the lecture, and the students click an app on their phones so the result shows on the screen. Why do professors use this tool? It ensures students are prepared for class. It helps students text in a productive way. It increases audience participation by surveying the class. It can be used for studies they can publish.

It increases audience participation by surveying the class.

They say that newspapers are written at a fifth-grade reading level. Most fifth graders do not read the paper. What communication point is being made with this writing level? The newspaper does not talk about anything very complex. It is important to keep business terms secret so ideas are not stolen or copied. Newspapers are so out of date that they are only used for elementary school assignments. It is important to use common language that is easily understood by the audience.

It is important to use common language that is easily understood by the audience.

Tamika, a marketing director, is at her professional organization's national conference. She is eager to hear the keynote speaker, who has done some fascinating work in marketing to the LGBTQ community, a topic of particular interest to Tamika. The audience of about 250 people has all gathered in the large banquet room. About halfway through his speech, the speaker gets up and asks everyone to stand, close their eyes, and hum for sixty seconds in order to cleanse the room of tension. Tamika is annoyed and disappointed. Why? It's a professional setting, and the activity has nothing to do with the topic at hand. Tamika is tone deaf and prefers not to hum. She finds that humming is not a significant enough way to connect with her fellow participants. The exercise should have occurred at the beginning of the speech when the room most needed cleansing.

It's a professional setting, and the activity has nothing to do with the topic at hand.

Joanne had to introduce next year's budget to the employees. She asked everyone to take a handful of beans and place as many or as few as they wanted into specially labeled cups (Utilities, Benefits, Salaries, ...) What technique of holding the audience's attention is Joanne using? Surprise Suspense Involvement Storytelling

involvement

With crews working shifts that span 24 hours a day, what is the most important thing for Satya to keep in mind as she prepares her live talk that will be replayed to employees on other shifts? Play loud, upbeat music on the audio before she begins to speak Keep it to 20 minutes or less Look into the camera more than she would look at a live audience Be overly animated to keep their attention

Keep it to 20 minutes or less

Zoya is fearful of her first speech as a new manager to her employee group, but she has three months before her promotion is announced. What could she do to be less fearful? Undergo hypnosis to get over her phobia. Learn more about public speaking by joining a speaking group outside the company. Start eating a few more lunches with the new team so they'll know her personally. Prepare the notes but have someone on the team who is more comfortable do the actual talk.

Learn more about public speaking by joining a speaking group outside the company.

This is Rocky's first time speaking to 400 people. With such a large room, what will Rocky need to help with his vocal delivery? Microphone to help with volume. A teleprompter so that he does not speak too fast. A somber slow tone to indicate seriousness. Mixer board to keep his tone low.

Microphone to help with volume.

Which opening would you use to the employees of a hospital about the new, extensive building security access system? Let me walk you through the new security badging system. "Approximately 74,000 employees, suppliers, and contractors were affected by a data breach in 2014 because of stolen laptops with unencrypted personal data" says SANS Research. It's not that bad to have a little tighter security. Let me explain the benefits. We were lucky to hire one of the best local companies to increase our building's safety.

"Approximately 74,000 employees, suppliers, and contractors were affected by a data breach in 2014 because of stolen laptops with unencrypted personal data" says SANS Research.

Which of the following is an example of the best way to manage audience questions? "So, that's my overview on trees, let's move on to shrubs." "To sum up Megan's question, she's asking whether trees can cure pollution. "Kyeshea is right about the special chemical trees emit. Now let's move on." "Wait, let me stop you right there. I know what you're going to ask."

"To sum up Megan's question, she's asking whether trees can cure pollution.

Having just finished an advanced degree in religion, Benjamin eagerly used his final thesis for his first talk. What probably went wrong? A thesis is in either Greek or Latin, so the audience will not understand. A thesis is too narrowly focused for a single religious service. A thesis is copyrighted material and should not be publicly reviewed. A thesis is written with highly technical language in the field of study, leaving a general audience missing important terminology and background.

A thesis is written with highly technical language in the field of study, leaving a general audience missing important terminology and background.

Which is the best benefit statement for a speech to the Cashiers Association meeting? Let me share some research I found on balancing a cashier's drawer. Avoid coming up short! Hear this talk on balancing your drawer. After eight years as a cashier, I'd like to offer some easy ways to keep your drawer in balance. Cashiers need better ideas about how to keep their drawers in balance.

After eight years as a cashier, I'd like to offer some easy ways to keep your drawer in balance.

Anna is a marvelous author with an excellent and engaging vocabulary in her novels. What might have gone wrong in her speech-making technique to make her bookstore speech so boring? Anna read all the passages that everyone already knew. Anna went 20 minutes over the expected time. Anna selected a passage from an older book she had less experience reading aloud. Anna works more with the written word and forgot to use vocal variety.

Anna works more with the written word and forgot to use vocal variety.

Ollie, who takes his work seriously, is attending a speech given by the CFO of his company about a new benefits package. He knows that some benefits will be enhanced while others are going away entirely, so he really wants to pay attention and capture the details. He arrives in the large meeting room where the speech is being given, and as soon as the CFO begins his talk, the audience is instructed to choose a partner and spend sixty seconds playing catch with a stress ball in order to build team camaraderie. Ollie is most likely to respond to this plan with which feeling? Happiness. He needed a new stress ball anyway. Relief. A game like this will relieve some of the tension in the room. Annoyance. The exercise is a waste of time, and he feels manipulated by the forced playtime when bad news is potentially on the horizon.

Annoyance. The exercise is a waste of time, and he feels manipulated by the forced playtime when bad news is potentially on the horizon.

Which of the following is the best question to engage and audience in a speech about the proposed Safe School Crossing program? Have you heard about the Safe School Crossing program? Do you know where your tax dollars go? Can you imagine the terrible scare of watching your second-grader dashing into the crosswalk with the bright sunrise momentarily blinding you? Do you have 30 minutes to squeeze in one more short presentation before we break?

Can you imagine the terrible scare of watching your second-grader dashing into the crosswalk with the bright sunrise momentarily blinding you?

After three years as a member of his sales team, this was the first time Andy was presenting the quarterly update. He was not sure he knew enough about South-Metro regional sales. Which characteristic of public speaking may be Andy's downfall? Practice Passion Confidence Authenticity

Confidence

Chris is speaking to his team about his recent project success. Before he went, he reviewed the project's Lessons Learned files to ensure he had the details right. Which characteristic of public speaking was Chris focused on? Confidence Authenticity Practice Passion

Confidence

For her first departmental speech, Carly made sure her data was correct, her speech was free from grammatical errors, and she had practiced in front of a mirror several times. She put on her best suit, and was pretty sure she was ready to shine. What one thing has she forgotten? Connect with your audience Confidence Passion Practice until you know it

Connect with your audience

Tamika's boss told her that putting the speech together about the new time card system would take three elements to get everyone convinced. What three things could he be referring to in terms of composing her speech? Breaking results, Company Expense, Logic Credibility, Company Policy, Employee emotions Credibility, Logic, Emotion Logic, Upper Management Support, Company Expense

Credibility, Logic, Emotion

Amelia truly appreciated the paired speakers' sincerity as they moved around each other seemingly inspired by how their topic affected them as they spoke. When she later saw them use identical "choreography" for a completely different speech, how did she probably feel? Indifferent. It was the content that mattered. Entertained. Speakers are the entertainment. Amazed. Appreciative of the practice. Deceived. Unlikely to trust the speakers because of their artificiality.

Deceived. Unlikely to trust the speakers because of their artificiality.

Frieda signed up for the speech titled, "Tax Planning and You." How did she feel when the speaker talked about his disgust for politicians who voted for the new tax law.? Satisfied. Any background on taxes is useful to her planning. Happy. Frieda dislikes most politicians and the speaker reminded her of that. Furious. Frieda thought this speaker liked the new tax law and was surprised he spoke against it. Dissatisfied. Frieda did not see how politicians' past votes would help her planning.

Dissatisfied. Frieda did not see how politicians' past votes would help her planning.

Which would be your best opener for a speech to the salespeople of an insurance company looking to expand from the United States to Canada? The US has a population of 325.7 million people compared to Canada's 36 million people. Think about us expanding sales in Canada. Comedian Jim Carey says, "My upbringing in Canada made me the person I am. I will always be proud to be a Canadian." Do you think we can break in to that market? On average, Canada has around 100 tornados a year. How does that matter to you and our company's expansion to Canada? Emily Carr says, "It's wonderful to feel the grandness of Canada in the raw." Let's put that grandness to work for company growth.

Emily Carr says, "It's wonderful to feel the grandness of Canada in the raw." Let's put that grandness to work for company growth.

Jeremy knows when he gets excited, the pitch of his voice rises. He can't wait to share his ideas on helping homeless puppies. Is that excitement something good for his speech? Enthusiasm is more a problem than vocal issues. This is serious topic. Enthusiasm is most important. Vocal issues won't matter with his background. Enthusiasm is good for momentum and will be helpful is cutting through any side murmurs. Enthusiasm is always good, but Jeremy will need to watch his pitch to keep it under control.

Enthusiasm is always good, but Jeremy will need to watch his pitch to keep it under control.

Leon is fearful of his first speech as a new manager to the customer input team. It won't happen until the biannual meeting, which is still four months away. What could he do to be less fearful? Prepare the notes but have someone on the team who is more comfortable do the actual talk. See if he can video record the presentation and show the video instead of speaking live. Announce a the use of newsletters rather than speeches. Get some practice in by joining a local public speaking club.

Get some practice in by joining a local public speaking club.

Trudy was glad to live now when speeches mostly focused on getting a customer to purchase rather than back in Aristotle's day when speeches had such a formal structure. Does Trudy understand the history of speeches? Yes, speeches today only have one main idea in each. Yes, today speeches are far more casual in length and purpose than in Aristotle's day. No, there were no sales presentations in Aristotle's day. No, Trudy is trying to persuade, which Aristotle recognized as a primary purpose of speeches.

NOT: Yes, today speeches are far more casual in length and purpose than in Aristotle's day. NOT; No, there were no sales presentations in Aristotle's day.

The weekly manager meetings Yael has to attend drag on and on as the District Manager lets the same people ask nearly the same questions over and over again with every new process. What has gone wrong? The District Manager is using this as filler, since she doesn't have the answers. The District Manager seems to have lost control of the managers. Nothing is wrong. The District Manager is using the audience engagement technique. Nothing is wrong. Everyone should have a say to avoid groupthink.

NOT; Nothing is wrong. Everyone should have a say to avoid groupthink.

The new district manager is really working hard on communicating. She is sending out 30 minute video updates on the first and fifteenth of each month. Why are employees still grumbling? It seems like she is rambling in these long recordings The recordings are either numbers or long personal stories Employees do not like change The news she relays is always bad for employees

NOT; The news she relays is always bad for employees NOT; The recordings are either numbers or long personal stories !! It seems like she is rambling in these long recordings

Lia was so excited during her speech that she could not hold still. She moved away from the podium occasionally to address different parts of the audience. Was this a problem? No, that's why there are slides on the screen for focus. No, dissipating nervous tension and involving the whole audience is a good idea. Yes, while this may remove tension, it can easily be distracting. Yes, her microphone might not reach.

NOT; Yes, her microphone might not reach.

Trudy was glad to live now when speeches mostly focused on getting a customer to purchase rather than back in Aristotle's day when speeches had such a formal structure. Does Trudy understand the history of speeches? Responses No, Trudy is trying to persuade, which Aristotle recognized as a primary purpose of speeches. No, Trudy is trying to persuade, which Aristotle recognized as a primary purpose of speeches. Yes, speeches today only have one main idea in each. Yes, speeches today only have one main idea in each. No, there were no sales presentations in Aristotle's day. No, there were no sales presentations in Aristotle's day. Yes, today speeches are far more casual in length and purpose than in Aristotle's day. Yes, today speeches are far more casual in length and purpose than in Aristotle's day.

NOT; Yes, today speeches are far more casual in length and purpose than in Aristotle's day.

Dr. Phillips chose to speak without notes at the $200 children's hospital fundraiser. He covered a range of topics from his early days as a doctor, to cancer, and the new parking garage. Was the audience likely satisfied? Yes, the $200 each paid goes to hiring the parking lot attendant. Yes, just having the important man there is the main idea. No, the audience likely wanted to hear more jokes about the tough situation. No, he does not seem to have a specific point or purpose for this audience to take away.

No, he does not seem to have a specific point or purpose for this audience to take away.

As an expert, Ann knew her research spoke for her. It surprised her when her boss asked her to make a speech to 15 people explaining new product features. Should this speech request surprise her? No, it is common to be called on to elaborate on research to others. Yes, researchers generally let other managers summarize and present. Yes, they must be questioning her results. No, all research must be publicly presented for credibility.

No, it is common to be called on to elaborate on research to others.

Laila is training new call center associates and wants to ensure they understand the required opening and closing call sequences. What is a good technique for her class of 20 new associates.? Partnered role play time with employees. Tell them and have the complete individual written scenarios. Introduce each concept and repeat it three times. Have a quiz at the end of the session.

Partnered role play time with employees.

Stefania has a perfectly researched and written speech. While she might find it a bit intimidating to address so many people, she's sure it won't be that hard to read her carefully-crafted speech because the words are interesting. What is Stefania overlooking? Retyping the speech for larger font Memorizing it instead Practicing vocal variety Finding out if there is a teleprompter

Practicing vocal variety

Barack Obama was a junior senator from Illinois with little national name recognition when he addressed the Democratic National Convention in 2004. This is an example of what? Public speaking building a brand. A significant achievement to put on his resume. Just more politics. A very expensive way to become recognized.

Public speaking building a brand.

To avoid fear of public speaking, we should realize that________ . Public speaking is scary, so admit it and jump in. Public speaking is only changed by the more formal clothes we wear. Public speaking is merely an extension of speaking skills we already have. Public speaking is simple, just speak a bit louder.

Public speaking is merely an extension of speaking skills we already have.

Caleb wanted the employees to increase their donations to the company foundation. As he gave the annual report on foundation expenditures and benefits, he added uplifting background music in various places. What techniques of maintaining an audience's interest is Caleb using? Suspense Senses Involvement Surprise

Senses

If you have personal experience and feel emotional about a topic, how might your body language help your speech? Be large enough to be seen in a large room. Stimulate audience engagement. Distract them from not having all the facts updated. Cover for the poor microphone sound.

Stimulate audience engagement.

Dennis was looking at TED Talks online to get a better idea of what makes a good speech. He noticed that TED speakers often begin with a story or an extended analogy. The reason they do this is most likely which of these? Stories make people emotional. Data is too boring to start a speech with The TED speaker's manual requires it. Stories and analogies align with how people think and remember.

Stories and analogies align with how people think and remember.

At one point in her speech, Itzel walked off the stage and came back with the most recent award winner. Which technique of audience engagement is Itzel demonstrating? Senses Involvement Suspense Surprise

Surprise

Kerrie paid $100 to eat dinner and hear the candidate for governor talk. Which of the following summaries of the speech would leave Kerrie satisfied with her entry fee? The candidate's inspirational theme music. The candidate's abilities to discuss water planning stream by stream. The candidate's obvious enthusiasm and state-specific spending plans. The candidate's bashing of likely opposition.

The candidate's obvious enthusiasm and state-specific spending plans.

Peggy often became frustrated in her Introduction to Psychology course as the professor answered one student question after another, taking the class further and further from the lecture topic. What has gone wrong? The professor seems to have lost control of the audience. Nothing is wrong. The professor is using the audience engagement technique. The professor is using this as filler when not prepared to lecture. Nothing is wrong. Everyone should have a say in class.

The professor seems to have lost control of the audience.

In January 2004, political candidate Howard Dean, in a public speech, tried to rally followers with a loud cry that quickly made late night talk shows as a punch line. His pursuit of office ended. This is an example of ________? Success in that he got national recognitions. The quality of a speech ruining credibility. Cost effective branding as energetic speaker. The power of public speaking.

The quality of a speech ruining credibility.

Cari has been asked to give a speech on safety regulations in her office. She's worried that the topic will be boring and her audience won't pay attention. What key aspect of the speech is she overlooking? Thinking about what the audience needs and wants to know about this topic. Nothing, it is just a boring topic that is required. Having a good joke to start the talk. Picking a good time and place for the speech.

Thinking about what the audience needs and wants to know about this topic.

Connie paid $25 to attend a speech about retirement planning. Which of the following summaries of the speech would leave Connie most satisfied? Three reasons to become excited about retirement Three reasons Fidelity is the right investment company. Three investment steps to take before retiring Three government prosecutions of scams

Three investment steps to take before retiring

Which is the best title for a speech to the local chamber of commerce explaining your company's upcoming engagement with the community? Responses Tinyscapes Now in Littleton Tinyscapes Now in Littleton What Can Tinyscapes Do for You What Can Tinyscapes Do for You Tinyscapes Is Eager to Support Littleton—Here's How Tinyscapes Is Eager to Support Littleton—Here's How Tinyscapes to Share Plans

Tinyscapes Is Eager to Support Littleton—Here's How

Which is the best benefit statement for a speech to the local chamber of commerce explaining your company's upcoming engagement with the community? Tinyscapes looks forward to discussing how its ten-year history in landscaping can be shared in Littleton's parks. Tinyscapes wants to show the blueprints it has for Littleton parks. Do you have an opening for Tinyscapes to present its public service plans? Tinyscapes wants to introduce itself to the community.

Tinyscapes looks forward to discussing how its ten-year history in landscaping can be shared in Littleton's parks.

As the cultural anthropologist Mary Catherine Bateson said, "The human species thinks in metaphors and learns through stories." What does this mean for how you think about your speeches? Have Powerpoint for all speeches. Use stories and analogies. Keep speeches short. Bring a brochure with pictures.

Use stories and analogies.

Mina has been asked to speak at the Business and Professional Women's club meeting. She is both honored and worried. What should be her key priority as she prepares? Complete five pre-checks of attire, microphone, notes, location, and audience. Watch the five most popular YouTube speakers to find commonalities. Meet with five prior speakers to see what they did. Meet with five prior speakers to see what they did. Use the five-step process related to topic, benefit, positions, title and content.

Use the five-step process related to topic, benefit, positions, title and content.

We've been speaking to people since before we went to school, so why is speaking at a work event so scary? We remember professional speakers and know we are not that good. We think it takes different skills because the situation is different. We are more worried when we don't know the audience as well as we know our family. We think it is all tied to getting fired or not.

We think it takes different skills because the situation is different.

Jonah begins his speech on the importance of a living will with a memory of his mother when she was 25 years old. After that, he defines a living will. His speech cycles between the progression of his mother's life and the formation and use of a living will. What technique of keeping an audience's attention is Jonah using? Senses Involvement Surprise Storytelling

senses