Biggerpockets managing

Phone pre-screening tips

-Ask them what they would like to know about the property. -Make sure they are aware of all the terms for the rental, rent, deposit, lease terms, pet policies and what utilities are not included, general description of the home, amenities. make sure they are aware of all the terms for the rental, rent, deposit, lease terms, pet policies and what utilities are not included, general description of the home, amenities. -make sure they are fully aware of the qualification standards for the home. Tell them it requires $2500 per month income, but they only make 1500, let them know in order To qualify for the home, they need to meet the income requirements. -Finally, let them talk. People don't like pauses or awkward breaks in conversations, so they'll tell a bit about themselves. That's when you'll find surprise of what you might learn about them.

Rental application personal information

-Full name -social Security number -date of birth -drivers license number -contact information -email address -The phone number -Alternate number -names of everyone who will live in the home. It's extremely important to know who exactly will be residing with the applicant. While it is against fair housing laws to specifically asked for the ages of the applicants children or their relationship to the person listed in the section, they will usually volunteer this information here. It's OK for them to voluntarily give it, just not for you to ask it. Also if they list six people and they are applying for a two bedroom unit, not going work out.

Rental application-General information questionnaire-Ask questions about the applicant life to determine their responsibility and for determine their candidacy for tenancy

-How long will you live here? Because tenant turnover and vacancy it's the most expensive thing a landlord goes to avoid when possible. If the applicant writes anything less than a year that's probably your sign they are not a good candidate. -what pets do you have? What do you allow pets are not in the rental this question is phase in such a way as to not appear negative. If you ask do you have any pets? They might right now thinking yes will be immediately disqualify them. Asking what instead of do you increases the chances of there being honest with this question. -how many Evection's have been filed upon you? Such wording requires tenant to think and not write an automatic know. Yes or no questions are much easier to falsify.Also an evection filing identifies and they're responsible tenant as much and affection and I proceeded to the point of the chair is escorting them out the door. Both are consequences of bad behavior that you need to deal with. Having them write an actual number also takes away their responsibility to claim they misunderstood the question. -How many Felonise do you have? Obviously this information will be available on attendance background check, but by asking it here, you are able to determine whether or not applicant is the honest sort of someone who has no problem falsifying answers to get what they want. -have you ever broken a lease? By asking here again you will be able to determine your applicants honesty. If they broke the lease, find out the details from the previous landlord and be prepared to require additional security should you decide to rent to them. -do you smoke? One of our qualifying standard states that all applicants must be non-smokers in order to be approved. This is a fairly new standard we have added, and it may seem harsh, but it becomes necessary after getting unit after unit back that has smoke permit mediating the walls and carpet's, despite having a no smoking policy.It's a hassle and it's expensive. When we realize there's no smoking policy was not enough we took it one step further and laminated smokers all together. A yes to this question on the application result in immediate disqualification from us unless it is a merit medical marijuana, We may have to accommodate, through specific locations outside the interior of the home can't be designated. -How many vehicles do you on? It's a good idea to have a limit to the number of vehicles they can have on the property. -is the total move-in amount available now? Question gives you a good indication whether the applicant is financial responsible and plans ahead. -when would you like to move in?If the applicant answers today or ASAP be careful during the screening process. The tenant wanting to move quickly means a few things 1. They're being evicted 2. Their landlord asked them to leave 3. They do not plan ahead 4. They are not currently renters everyone needs a place to live where are they currently living and why 5. A variety of other reasons that don't bother well for you. It is unlikely it would be financially advantageous for you to hold the rental for three months for that. -how did you hear about this Home? This question helps you track what part of your marketing works and what does not -For what reason could you not pay rent on time? If a tenant states any reason other than death, it should be noted. Again you are looking for a tenant who is financially responsible, And while lotta tenants live paycheck to paycheck, you don't want somebody with the mentality that as soon as something goes wrong, the landlord doesn't get paid. Things go wrong all the time for everyone, plans changed, car breaks down, jobs are lost, medical emergencies happen, but even with these unexpected but guaranteed events, do you want a tenant who pays your bills and doesn't let hardship interfere with their rent. THE CORRECT ANSWER IS NOTHING. If they answer differently it doesn't mean they're going to be bad tenants, but it does indicate a mentality that you should be wary of making your decision to approve or deny tenancy -do you have a checking account? Do you have a savings account? Chances are the reason they don't have a bank account isn't because they just never got around to it. It might be a sign of an irresponsible financial life maybe they handle a bank account and got tired of all the bounced checks or overdraft fees, or it could be a sign of garnished due to judgments or illegal sources of income. It's just something to keep in mind. -what is the balance of your checking and savings account? It may be the landlords non-business, but remember, We are asking questions to determine the applicants suitability for rental base purely on business reasons. If they have $20 in their checking account, things are not good for either of you. Job and income stability, income source, credit and background checks, and that one reference are sufficient but tell you whether they are responsible sort but again if they are living paycheck to paycheck then some unexpected financial emergency happens in their life, it's going to be difficult for them to make the rental payments. Look for tenants who have a comfortableamt of funds to their name.

Never take the rental off the market and turn away would be renters until

-You have an approved applicant -A deposit to hold the property in hand.

Rental application what to do with the background and credit check

-confirm they are who they say they are example Social Security. Deceased individual. -Confirm the address of their background check coincide with the one they listed on the application. Especially important to talk with the landlord the applicant tried to hide from you. -look for a criminal conviction if there's any. -look for any evictions -look for any judgments Orleans. If the tenant has judgments on the background check you will be denying them because of it, one way to respond to the applicant is by putting the ball in their court. H on your background check revealed a judgment 02 property USA, LLC in the amount of 4200. What can you tell me about that? They'll have excuse but don't buy into it. Instead ask them to have the company and questioned get in touch with you, but you will need to put their application on hold and Until you hear from them. -Finally make sure they meet your credit requirements. *If the applicant meet your minimum standards for qualifications in the background and credit check, we may move forward with the next step of processing the application by getting rental references.

Managing tenants-How to collect rent

-don't collect cash in person, it is dangerous carrying a lot of cash on you. -don't let tenants drop off rent at your personal. And don't give them your address. -preferably not Millen Rhett. * ACH stands for automatic clearing house, is the system that banks used to talk to one another and send money from one checking/savings account to another. The automatic payment set up for your bills cable utilities etc., that payment isDeducted directly out of your checking account, it's likely they are using at a ACH processor.The problem with ACH processing through a financial institute,There is large set up fees or ongoing monthly fees example $40 a month plus $.25 per transaction. -PayNearMe,If a tenant does not have a bank account or will not pay rent online, there is another solution called Pay near me. Let's tenants pay rent in cash at a local 7-Eleven, ace cash express, or other business that partners with the company. When the tenant takes their assigned pay near me card with their unique barcode to one of the nearby me payments location and pays their rent, the landlord is instantly notified when the rent was paid. Easy for steps tenants take to pay rent with pay near me: 1. The tenant takes their cash to approved retailer. 2. The tenant allows the cashier to scan their unique barcode that you said supply them or they have on their smart phone. 3. The tenant hands over their cash to the cashier. 4. The tenant get a printed receipt right there and then, while you get instant notification that the rent was paid. Each tenants account is managed online by the landlord, or the landlord can simply issue replacement cards, change the amount owed, enforce the amount owed, meaning paying near me will not except anything less than what is owed, and even suspend payment preventing, say a tenant who is being evicted from paying one dollar payment and screwing up the whole process. For the landlord pay near me is free, though there may be a small set up fee. For the tenant the service is about $3.99 charge for the service. In other words, if the tenant chooses to live their life without a bank account, it's fine but it's going to cost them $3.99 a month to pay their rent. -Currently we except online payments through two different online companies giving the tenant the option to choose which one they like better, and we also use PayNearMe.All three method was successful and gave us instant notification when rent was paid.

What's going to happen if you are late with rent

-it gets expensive. Plan ahead to avoid costly late fees. -evection will be filed on you immediately. -when you are evicted, it goes on your permanent record, and it will be extremely difficult to find another home to rent. -When you are evicted, you are billed for our attorneys costs. -when you are evicted, you create a substantial monetary judgment against you, which if remains unpaid is sent to a collection agency and affects your credit and credibility.

After receiving the application back from a prospective tenant

-make sure it's filled out completely. If not, and it back to them and ask them to finish it. -get a copy of the applicants photo identification card. If they didn't bring a copy you can easily snap a picture with your phone. -*Collect the application fee. Always charge the application fee.

Next step after approving a new tenant

1. *First decide the move-in date. Once approved, not our tenant wish to move into their new place right away. Always discuss with the tenant when their desired move-in date is to prevent any misunderstandings, and preferably do this before excepting them. If a tenant wishes for us to hold a unit for them for an extended amount of time while they get their affairs in order, we let them know we can hold the unit for them for a very limited time. If you request us to hold the unit longer, we will generally hold a unit for up to two weeks and try to negotiate with them.If decent tenants are hard to fine, you may think holding the unit for your new tenant doesn't sound all that bad. However, if you have more than one promising applicant or can reasonably expect more, it may make more sense to let the applicant no you cannot hold a rental as long as they would like, but you would be happy to proceed if it is still available when they're ready to move in. 2. *Collect the deposit to hold. After you have approved a new tenant and are settled on a move-in date, he may want to collect a deposit to hold the unit for the applicant until they are ready to move in. This deposit removes the home from the public offering and holds it exclusively for your newly approved tenant until they fulfill the rest of their obligations including: -turning utilities on in their name -paying all move-in funds -signing the lease and rental agreement. It's their guarantee they will for fill all they are pretending obligations to rent a home by mutually agreed-upon date. If we're some reason they back out, *the deposit to hold is forfeited to the landlord to use to cover loss rent during the holding period, as well as advertising and other costs associated with getting the home rerented to another qualified applicant. * when the new tenant fulfills their obligation, the deposit to hold usually transfers as their security deposit to be held during their tenancy.* it's best to require the deposit to hold as soon as your new tenant has been approved.On the application, we let the potential tenant know that if they are approved, we will hold the unit for them for 24 hours, during which time they will be expected to present a deposit to hold. Once they have officially been approved, we called them with our congratulations, remind them that they will need to pay the deposit to hold the unit Within 24 hours and make appointment from there to collect those funds and signed a deposit to hold agreement. Should they fail to provide the deposit to hold, we do not guarantee them the unit after 24 hours has passed and will continue to show the rental and except and process applications. To prevent any misunderstanding about what the deposit to hold is and how it will be used, always have a signed deposit to hold agreement that both you and your new tenants sign, and make sure that they have a copy one for each adult occupant for themselves. * A deposit to hold agreement should include the minimum information: -date of agreement -Complete address of the rental -Who the agreement is between landlord and tenant -acknowledgment of receipt of deposit to hold Monies -The specifics of the purpose of the deposit to hold The specifics of the purpose of the deposit to hold -Final date and time property will be held for prospective tenant move-in requirements that must be completed during the holdingperiod and before occupant will be granted including: -rent paid -deposit paid -other move-in funds paid additional deposit fees etc. -tenant pays utilities put into tenants name -lease signed by all adult occupants -The consequences should they fail to perform by the given date and time -signature of both the landlord and tenants * during the appointment for a deposit to hold, we also offer a new tenant a checklist of what needs to happen next. It helps to reduce misunderstanding that may occur, such as forgetting to turn on the utilities are bringing a personal check instead of guaranteed funds to the lease signing appointment.

Where to get the right lease agreement forms for you

1. Lawyer, most practical answer would be to ask a lawyer in your city to draft up a lease. Attorneys job is to know the law so if you want to ensure your lease is compliant with all current landlord tenant laws, this would be a good place to start. Most lawyers who work with landlords on a regular basis will have a lease agreement already written up that they will likely give you with a charge of course.You could also bring in a lease of your own to them and have them review it thoroughly check with them and the cost of this version just purchasing a lease directly from them. 2. Purchase from my online legal website, you can purchase state specific legal forms from numerous websites online. This would include easy landlord forms.com, US legal forms.com, or rocket lawyer.com. 3. Use property management software, they may have state specific lease agreements built into the software.

22 things every least should contain. It is important for you to understand exactly what is being signed. This will help you explain it to your tenant and also make sure your lease has everything it needs.

1. Name -at the top of the lease, be sure to include the names of ALL TENANTS Who will be living in the property. We like to make sure the lease specifically states that only those listed are allowed to live in the home. This ensures that if lazy Laura moves in her boyfriend dirty Dan, she is violating the lease and and could be evicted over it. 2. Date -You must include the date that the lease has been signed, as well as defective dates of the lease term. In other words, when does the least actually begin and when does it end? Sometimes, you will sign a lease before handing over the keys. Such instances are rare for most landlords, but not unheard of. Perhaps the lease will begin on the first of the month, but the tenant will be gone on vacation during that time. So you may sign the lease before they leave, but make sure the affected date of the lease begin on the first of the month. 3. Month to month or term. -Is this Lisa month to month lease or a pre-defined term? Six months? One year? Make sure the lease is clear. 4. Address of the property -of course the address where the tenant will be living should be also be listed on the lease some states you might require legal description to also be listed though it is unlikely. 5. Guest policy -for 10 minutes distinction between a guest staying for a little bit and someone actually moving in can be a great area. To make this less gray, simply state in the lease how long I guess is allowed to stay. In our lease, this is 14 days. Anything longer in the tenant must be approved by management and added to the lease. We once had experience with a tenant of ours let her unemployed sister, unemployed brother-in-law, three kids, and a dog moved into a small two bedroom house. We contacted the tenant to discuss the newly arrived guest, she claimed they were only visiting. Fast forward to three months later when we followed up and discovered, not to our surprise, they were still there three adults, three kids, and now two dogs in a little two bedroom house, along with all of their belongings. Normally, if a tenant move someone else in, we would have them submit an application and go through our approval process, then put them on the lease should they be approved. This situation wouldn't work out. So we gave our tenants legal notice stating that all on authorized occupants not on the lease must vacate within 10 days, or she'd be getting the boot. Just like that they were gone. Should we have proceeded with the evection, we would have had The legal documentation to follow through with removing the tenant and her guest permanently from the residence. 6. Subletting policy In today's world, subletting units for bait Quetion rentals use is growing exponentially driven by sites like Airbnb.com and home away.com. As a result, entrepreneurial tenants are finding that they can rent an apartment and then submit that apartment to other guest as a nightly vacation rental. Well you might think this doesn't affect your bottom line, remember that you have no idea who these nightly guest are, so you may want to hold a streak anti-subletting policy on your property. Your lease should lay out exactly whatThe subletting policy is. 7. Pet policy -Will you allow the tenant to have a pet on the property, or are you they strictly for bidden? If you are planning to allow pets, you will likely want to mention it in the lease but use a separate form known as a pet addendum to detail the arrangement. 8. Smoking policy -Will you allow the tenant to smoke in the unit? We recommend a firm no. What about smoking on the property? Is there a location were smoking would be allowed? We found that a lot of tenants like to smoke while leaning out of their bedroom window but still let's smoke in and stays on the walls. Therefore please pacific in your lease as to your smoking policy. Remember, *SMOKERS ARE NOT A PROTECTED CLASS* So you can't discriminate discriminate against them we do. IF YOU ARE A SMOKER, you will not be approved for one of our rentals. 9. Rental price -how much will the tenant pay in rent each month 10. Where to pay rent. -How should the tenants pay rent? Mail it? Drop it off? Specify where in your lease, but also be sure to mention that this could change if you so desired by the landlord. 11. Security deposit amount. -be sure to specify how much the tenant is being charged for the security deposit as well as under what condition they could lose that deposit. In many states, the name and location of the bank and sometimes account number for where the deposit is being held is required to be included on the lease. 12. Utilities. -what is the tenants responsible for paying? Water? Sewer? Garbage? Electricity? Gas? Cable? Satellite? Spell it out in the lease. 13. Rent due date. -when is the rent due? Monthly? And what date? Also, is there a grace period where the rent is not considered late? Most listen to contain a grace period, but only a few states actually require it. We offer a five day grace period so the tenant can pay rent anytime between the first and the fifth of the month without penalty. We don't need to do this, but since some of our tenants are on Social Security and they get paid on the third of the month we keep the grace period in to help them out.You can choose to not offer a grace period at all, and if that is allowed in your state, more power to you. 14. Late fee amount. -if the tenant does not pay by the rental date, what kind of late fee are they charged? Also if you if they pay a check and the check gets returned, what kind of NSF penalty are they charged? You may also want to charge a daily late fee in addition to the city. For example? Charge a $40 late fee the first day rent is late, with an additional $10 late fee each additional day rent is late this encourage the tenant to pay the late rent quickly. 15. Access. - The lease should specifically state the access rules for the landlord using the property. This includes emergencies, showing the unit, placing marketing material in the windows, etc. 16. Attorney/collection fees. -if the tenant is brought to court, who is responsible for paying those fees? Spell it out here in your lease to save lots of money if you need to ever eve it or sue the tenant. 17. Rules/regulations -The lease should also contain the basic rules and regulations for using the property you may choose to use a separate rules and regulation addendum and attach it to the lease or include the rules directly in the lease. Rules like no cooking in the bedroom or don't go on the roof. Other rules you may want to discuss is fire arms, fireworks, junk on decks, outside, on walkways, or in common areas. Satellite dishes, cleanliness/housekeeping, fire/carbon monoxide detector operation, marijuana/smoking policy, vehicles how many will you allow and where are they allowed to park, quiet hours, laundry room rules, illegal drugs, drinking, parties, window coverings, reporting water leaks, miss use of plumbing, satellite dishes are they allowed on decks attached to the buildings make it clear. Mold/mildew, pets, vandalism,Changing locks, and more. 18. Lawn care/pool requirements. -Who is responsible for mowing the lawn and help often, weeding the flowerbeds, taking care of the pool etc.? Spell it out clearly here and include what should happen if the tenant does not for fill their end of the bargain for example, the landlord will hire the lawn to get mowed and the tenant will be sent the bill. 19. Miscellaneous addendum's. -you may also attach other addendum's to the lease, including federal and state requirements forms such as the EPA required lead based paint disclosure or additional things you want the tenant to know. For example, we include an addendum that simply explains in excruciating detail the process the tenant must go through when they want to move out. In Washington state, the requirements for giving notice is a little confusing for tenants, so we spell it out exactly how it's done very carefully, and then have the tenants sign it as part of their lease. This helped us illuminate that I don't know excuse when they try to move out and don't follow Washington state requirements. Just be sure to run your addendum's past your lawyer to make sure they comply with the law. 20. Move-in/move out checklist. -how many states you're required to use a move-in move out condition report for the property a move-in move out report simply allows the landlord and tenant to list condition and all non-defects on the property at the start of the lease, so when the tenant moves out, both party knows how the unit should look, what damage was pre-existing, and what damage the tenant should be charge for. 21. Initials and signatures. -All parties should sign the lease, including separate signatures on all the addendum's you must have. In addition, *we like to have the tenant initial each and every page of the lease just so they can't come back later and say that we added a page into the lease that was sent there. 22. Legal language. -Finally every lease agreement should have legal language at the beginning, end, and throughout that has been drafted by an attorney to make sure the lease is as binding as possible. We don't recommend writing up a lease from scratch because you will not know the legal way to write it.

Advance sneaky ideas for tenant screening.

1. Social media-you see she posted a new puppy she just got on Facebook when you don't allow pets. 2. Google their name within quotations. Google their name within quotations. 3. Drive by unexpectedly their home, to see their housekeeping and maintenance.

Four main important steps in processing an application

1. verify income 2. Order a background check 3 order a credit report, often combined with the background check. 4. Get references from the applicants past landlords.

If a person request accommodation for a service dog, the LANDLORD MAY REQUEST VERIFICATION from a medical professional that that service animal is needed

A SERVICE ANIMAL IS NOT CONSIDERED A PET and must be allowed by the landlord no matter what the pet policy is. If you would normally charge a pet fee or PET DEPOSIT, must be WAIVED because a SERVICE ANIMAL IS NOT A PET.

Collecting rent-Grace peroid And rent extension

A grace period is additional time given to the tenant to pay their rent before they will be charged a late fee or given a Vic should notice. For example rent may be due on the first of every month, but the tenant has until say the fifth to make their payment. Grace peroids can be anywhere between two to X number of days. They are actually a requirement some state, and in others they are not, but we have found that they are useful for a couple reasons 1. How many tenants are on a fixed, government income and don't get paid until the third of the month 2. It shows the tenant that the landlord gives them flexibility in which they can make their payment however the flexibility is on the landlords terms. We always let our tenants know that the rent is due on the first, so technically if they take advantage of the grace period, They are considered late, so we won't initiate evection notices and penalties until the sixth of the month. -make sure all tenants are on the same schedule. Do not change the dates of grace periods. -Or Grace. Go to the fifth of the month, different has not been paid on the fifth, they will get a late fee which is currently $50. Additionally we will charge them an extra $10 per day after that until they have paid their RENT IN FULL. For example on the 60 receive a one time $50 late fee, on the seventh an additional $10 added to the 50, on the eighth an additional $10 is added to the 60, and so forth.A tenant called us a couple days before her grace period was up to let us know that she had some unexpected expense says come up, wouldn't have the full rent in time, and wanted to know if we could pay the rest of at the end of the month. We told her we needed to follow her lease, in the lease says her full rent payment is due on the first and late after the fifth. Any rent not paid will trigger both late fee and a Eviction should notice.Guess what on the fifth her priorities suddenly changed and she paid her entire rent payment. We do offer our tenants one alternative to the late fee penalty, but it requires are planning ahead and communication. We call it the rent extension, and it is not something we advertise to our tenants. However, if a tenant calls us before the fifth to let us know they will be late on their rent, we will offer them a rent extension for up to the 10th for a $20 penalty. If they don't follow through on the 10th, they are hit with a full late fees and eviction notice. The reason for the full extension is to reward responsible behavior. *if you collect rent paid with checks, and the check bounce up to 2 weeks later. You will contact tenant to pay with late fees or they will be issued a pay or vacate notice. Require future payment thru guaranteed fund such as cashiers check or money order with the tenant.

Have a file cabinet called prospective applicants, where all your notes about each person get stapled together and go after our last contact with that person.

Also have a file called Denied applicants, we're all the information we collected about each applicants go after they have been denied.

After approval

Always let your applicant know that you will hold the property for them for 24 hours -After which time the property will be open to other applicants unless they put down the deposit to hold

Each tenant should have their own file we're all information is stored from beginning to end.

And during their tenancy, keep records of everything having to do with that tenant, such as phone calls, emails, letters, text, complaints, notices, maintenance request, repairs, and anything else having to do with their tenancy.

Application process and tenant screening

Application collects all prospective tenants personal information which will conduct your screening.

Pre-screening

At the end of the day you're simply trying to find someone who meets All of your qualifying standards, indicating they will be a great tenant and take care of your property during their tenancy.

Meeting for the first time showing the property

At this time we always reinstate our minimum requirements to the potential tenant in person as well as give it to them in writing at the showing just in case they didn't understand forgot I choose to ignore. And provide him with an application to apply even if we know they won't be approved. We don't want to be accused of being discriminatory to any of the protected class of fair housing act.

Rental application and background and credit check

Background checks look at tenants criminal history as well as search for any past judgments. It will reveal any discrepancy in identity by verifying the Social Security number provided and will confirm the tenants current and past address and reveal any discrepancies there. Why run a background check, because people lie a lot, last week we ran a background check on someone who had a murder conviction on their background. Yes, denied. Or discover that an applicant Social Security number reporting them as deceased. Denied. Frequently we discover judgments from past landlords or addresses the applicant failed to mention because they didn't want us to talk to that landlord. Denied. Background checks revealed a lot of information about the applicant that can help the landlord avoid an expensive mistake. The credit check looks at the tenants ability and willingness to pay their bills and obligations responsibly. As a potential future debt collector for the applicant, you need to know that they lied a responsible financial life and pay their bills.

Window coverings

Bed sheets and other similar objects may not be used as curtains or window coverings. Broken blinds must be replaced immediately. If we notice your blinds are broken, we will hire a contractor to install new ones at your expense.

Processing the application

Before processing the application, make sure it is filled out completely and you have collected the application fee and photo identification. -look it over for obvious red flags, gaps in rental history, insufficient rental references, lack of income, acknowledgment to a criminal history, evection, or broken lease, pets, number of occupants, reasons for moving from their previous residence, or any weird comments under the space provided for additional comments.

The first formals quality of a good tenant is

Being financially responsible and their ability to afford the rent

Rental application how to run and applicants background and credit

Currently we use rent prep.com, their system is verified by a federal credit reporting act certified background screening. Pro package includes the following: -Social Security verification -Address history -bankruptcy search -judgment and lien search -US criminals search -US sex offender search -Global homeland security search To run the background simply choose your package, and then enter the applicants name, Social Security number, date of birth, and current address, and in under two hours they will email you a report.

When advertising rather, if your marketing to a family, highlight the parts of your rental or neighborhood that makes it perfect for a family. What do families gravitate toward? Size of the rental fence yard, location of rental cul-de-sac, nearby school, parks, other activities.

Do not advertise perfect for families in ad

Next best quality is job stability

Don't want somebody who switch jobs too often and have long periods of unemployment

Signing the rental contract

Elise is a legal contract between the tenant and the landlord that states the terms and conditions, rules, and description of the rental relationship. It spells out the duties and responsibilities of both parties and what could happen if either party fails to live up to their end of the bargain. The lease is a legal document, and it is important cannot be overstated. The lease will help put all the facts on the table so there is no misunderstanding or forgetfulness regarding those facts. If nine months down the road the tenant decides to move in there drug dealing nephew, the lease will help everyone remember who is supposed to be on the property and who is not. The lease helps both sides honest, and in case of a terrible tenant, the lease can give the grounds needed to remove a tenant from the property.

Additional qualification standards to consider

Establish a non-smoker requirement. Establish a no pet requirement. Establish a reasonable occupation limit, limit two person per bedroom.

If they state something that is in conflict with one of the standards, we can easily let them know that in order to qualify, they must Made all of the qualifying standards.

Even though it may be obvious to us both at this point that they won't qualify, we still let them be the one to decide if they would like to proceed with applying for the rental or not to avoid any fair housing complaints.

For tenant must pass credit requirements. Determine the lowest credit score you are comfortable with excepting, make that a part of your screening criteria.

Excellent credit 781 to 850 Good credit 661 to 780 Fair credit 601 to 660* Poor credit 501 to 600 Bad credit Below 500 According to the fair credit report act, if you deny an applicant based on information received in a customer report, you have to provide the applicant with The name and address of the reporting agency and give them the option of obtaining a copy of the report himself. Also if you except a tenant but require additional securities are different terms due to the information contained in the customer report. Whenever you're done my applicant or except them conditionally, send them a denial/adverse action letter.If the tenant doesn't have a credit score you may want to consider denying the tenant, requiring a cosigner, or requiring a double deposit for added security. If they have a bankruptcy but good credit score you may want to make your own judgment or require a double security deposit wow they meet every other one of the qualification standards.

Federal law currently prohibits landlords from discriminating against prospective tenants who have had a felony convicted for drug use. DRUG ADDICTION IS CONSIDERED A DISABILITY.

Except current illegal use of or addiction to drugs. Drug sales in manufacturing.

Application should only request information that will allow you to evaluate each applicant based on your qualification standards and whether their life exhibits traits of responsibility

Fair housing laws prevent discrimination based on -race -Color -religion -Sex -National origin -familial status including pregnant women, Parents with one or more children under 18, and persons obtaining or who have legal custody of children under 18 -disabilities -other state and city specific protected classes

Discrimination and Felonise

Federal law currently prohibits landlord from discriminating against prospective tenants who have had a felony conviction for drug use which is a disability covered under fair housing law. Technically you cannot refuse to rent based on drug abuse related felony also do you why since that drug and alcohol related. Blanket no felony policy constitutes as discrimination some demographic have higher rate of criminal conviction there for no felony policy hurts one demographic over another. To avoid any issues we simply take into account attendance whole picture and relate to all of our qualifying standards and make our determination for qualification based on whether or not they meet or exceed our standard regarding their life and background. When you deny somebody's tenancy based on information received in a custom report, you must send them an adverse action notice.

Always require a separate application and application fee to be Processed

For each person over the age of 18 who will be living in the home. Includes -married couples -Unmarried couples -Roommates -roommates -Family members -Friends -Grandma etc.

Rental application getting references from previous landlords

Getting reference from previous landlords is perhaps the most important of all the screening steps. You can't disguise lousy tenants and you can't hide previous actions from previous Grandma Lourdes. * to prevent sneaky friend posing as previous landlord. When calling the landlord, ask do you have any vacancies? Sure asking for a verification of the tenants rental specifics such as address, lease term, and winter amount. * begin with who you are and why you are calling, and ask them if they have a moment to talk. Always ask same questions like on the questionnaire for an applicant that applies, so you will be sure not violating fair housing law. -The tenants day for stated.? -what was the monthly rent? -how much of the rent did the tenant normally pay? -Did the tenant always pay rent on time? -did the tenant keep utilities on and paid in full at all times? -did anyone else live with a tenant? -did the tenant ever receive legal notification, late rent, noise, unauthorized occupants, notice to vacate etc.? -did the tenant have any pets? -did the tenant give proper notice before vacating? -did the tenant maintain the home in good condition housekeeping lawn etc.? -did the tenant receive their entire deposit back after vacating? -would you rent to the tenant again? -give previous landlord invitation to offer any additional thoughts or comments with their experience with the tenant. * i'm getting reference always get a minimum of two so you can compare and check the consistency. * set an alert at property management companies will require the tenant to release of information signature before you will give out any information about the tenant. In this case we can fax or email them the release information from the applicant you may also include the previous landlord reference form so they can simply complete the information you need and send it back to you * The bottom of the application should have their release of information printed on it along with the applicant signature. * if the applicant doesn't have any rental reference due to age or prior homeowner. Options are: 1. Declined application 2 except them without reference and take the risk 3. Require a cosigner 4. Require an additional security deposit if that is allowed in a specific state.

To avoid fair housing violation or complaints during the pre-screening and screening process

Have predetermined list of qualifying standards that each person is informed of an all applicants must meet it in order to be approved, offer everyone the opportunity to apply, even if you already told them they don't meet your minimum standards, if they know they won't qualify, they usually won't apply, it's the invitation that matters, and keep notes Of each interaction.

Rental application request credit check in addition to background check before submitting the order for the background check or additional $10.

I'm ordering credit check from Brent prep, rather than receiving actual credit report exact credit score, you instead choose credit score range that coincides with your qualification standard. Read prep or give you a pass or fail decision including the Trans Union Phico classic 04 scores.

Make sure the athlete can't feels out the application

IN FULL * let all applicants know that incomplete applications will not be processed. If there are blank spaces on the application, simply give it back to them and let them know it will be processed when is it is complete

Rental application- employment information -Need to verify their job stability and income

If self-employed or receive income from a source other than employment, you will need to verify that information as well. If they are self-employed, make sure that at least the previous two years tax returns, as well as the last two months bank statements. If they receive income from another source, request documentation. -Current employer -position -employer phone number -supervisor name -Gross wages per month -hire date -Other source of income If other source of income does not easily fit in the application form. Therefore, it's important to have a space for them to include other sources of income so you can decide if they're all included or not. Examples could be government or student aid, child support, or online business, or something entirely different. If this income is stable and has existed for significant amount of time several years will typically choose to include it if not will likely not -other source of income -amount per month -Exclamation of income

Processing the application

If there are any obvious disqualifiers, such as lack of income, you can just hand her application right back to them.

In the case of renting out your unit in speaking with potential tenants, keep note of each contact you had with the potential tenant including the date and time they occurred.

If they applied for your rental, you will also want to keep records of their screening results and the reason behind whether or not they were approved. If they were denied, send them an adverse action notice, which you can read about in chapter 7 and keep all your information you collected about the application should the need arise to prove no wrongdoing on your part.

Income must be three times the monthly rent.

If they are new lead position with their current job, Or they changed out frequently, you may want to require a double deposit for added security if you decide to rent to them.

Indications by just talking with them. I see how they conduct himself, take note.

If they complain about their current landlord. They probably will complain about you too. Do they live with family or friends. There is a good possibility they're hiding their current landlord from you due to bad reference. If they're hollering in the fall call with you to their family chances are they'll be hollering in your apartment too.

Tenant must pass background check

Important qualification requirement is to require a background check completed on all applicants over the age of 18. Rentprep.com Or mysmartmove.com to complete these reports for around $35 you will receive the applicants background and credit report which will verify the applicants identity Social Security number, past and current address as well as criminal sex offender history, judgment liens, prior evection. When receive the results you will need to verify the applicants Social Security is valid And their current address lines up with the application.

Never inquire as to the nature of their disability or make any comments as to why your unit would or would not accommodate their disability

It is up to them to come to their own conclusion about whether or not the property suits them

Having a presentation such as Lieutenant orientation

Keep things professional while reiterating and driving home your point that you run a tight ship, which hopefully helps to avoid common tenant violations in the future. During the lease signing appointment in new tenant orientation, make sure you give your alternate opportunity to ask questions. You may know your lease and policies like the back of your hand, but your tenant will not. It's your job to teach them. When you have collected the rest of: -move-in funds -Verified tenant paid utilities have been transferred -All adult occupants have signed the lease -And you have completed your move-in condition report *THEN TENANT CAN FINALLY BE GIVEN THE KEYS TO THEIR NEW HOME!*

Screening tenant question: Do you accept that xyz government assistant program?

Landlord answer: One of our minimum screening standards requires a minimum income of three times the rent.

Screening tenant question: Do you rent to people with bad credit?

Landlord answer: One of our minimum screening standards require a credit score of at least 600.

Screening tenant question: I was evicted three years ago is that a problem?

Landlord answer: One of our minimum screening standards require a good references from our previous landlords for the past five years.

To avoid their housing complaints

Landlord was not denied an Application because they already know they won't need the income or other requirements, only for the person to misunderstand the denial as being based on their particular protected class, leading them to file a complaint or lawsuit.

To avoid misunderstanding about fair housing complain

Landlord's best interest to provide applications two ALL INTERESTED PROSPECTIVE TENANTS. Then when the landlord verifies the application doesn't qualify, They can simply send them a denial letter rental application response/adverse action notice

Avoid discriminatory steering

Letting you prospective tenant know about all you're available properties and letting them decide which one they would like to see and which ones to avoid.

Parties

Loud parties are not allowed.

Tenant file

Make a copy of the rental agreement and send it to your new tenants for their records. Supply a signed copy of the rental agreement is a requirement in most states. Some states also have a timeframe in which the tenant must receive the copy, as well as a requirement that EACH PERSON who is on the contract receives the OWN COPY. Next, create a tenant file for all your documents related to your new tenant tenancy. This includes your -application -all your screening documents -their rental agreement -and move-in condition pictures. -all phone messages -correspondence -Emails -notices -Maintenance request/resolutions. -Anything else having to do with your tenant during their tenancy. -keep everything inside the tenants file in chronological order. Beginning on the bottom with their screening and move-in documents and ending at the top with whatever is most current. -make sure each file is labeled on the tab with the tenants name and address. -we also label the front of the file with what we call quick look information which includes. -name, address, and contact information. -names of all occupants. -move-in date. -lease term. -deposit amount. -rent amount. It is essentially their diary file. If you keep your tenants move-in condition pictures and videos on your computer, make sure and NOTE IN THE FILE OF WHERE EXACTLY THEY ARE LOCATED. You may find it best to put them on Google drive, dropbox, or another I cloud-based service, and simply print off The URL for the file in place the URL in their file. We also keep all this information in their file and in Google drive so it can be accessed from anywhere, but having it on the front of the file is helpful as well.

During the screening process

Might discover -evictions -Negative landlord references-Addresses do not coincide with tenant listed. -social Security number invalid -dog they didn't mention -

Make sure your application includes all the information you will need to conduct a proper screening and find a quality tenant

Not too complicated or long, all of requested information should Fit easily on one or two sheets of paper

Occupancy

Occupancy is limited to only the people we listed on the lease agreement. If you decide to get a roommate after you move in or do you have a guest stay for more than 14 consecutive days, you must notify us, and they must fill out the application go through our approval process. All occupants must meet our screening standards. Keep in mind there is an occupancy limit for the home you read.

No smoking

One reason you were chosen as a tenant is because you do not smoke. We do not allow smoking in any rentals or within 20 feet of our building. Smoke permits and damage ceiling's, carpet, walls, and flooring covers. You will be held liable for any smoke related damages within the rental.

Noise levels

Out of respect for Your neighbors, please keep all noise to a minimum. Your neighbors are entitled to the quiet enjoyment of their home at all times.

Managing tenants-setting office hours

Phar office hours are generally from 10 AM two 4 PM and if they call outside those hours, they'll be met with the voicemail telling them to leave a message or call back the next day between 2 and 4 PM. It is wise to have emergency number for tenant problem outside of normal office hours. If her water line breaks in the ceiling dollars of damage can happen every minute that lead calls and things. Two options, give your tenant emergency number that they can call in case of emergency. Or put the emergency number in the voicemail for your regular phone light. We found that number two works the best in our business.

Rental application question additional information

Please do use this option for additional information, comments, or explanation. This is where tenants can explain why they were infected two years prior or the fact that the current landlord is a sleazeballAnd won't fix anything.

Guest

Please limit your guest to 1 to 3 per day.

Minimum requirements you said potential tenants need to meet in order to qualify to rent is extremely important and not something to deviate from in and momentary lapse of judgment.

Qualification standards set now protects you during hypothetical lapse in judgment. Having Qualification standards that all applicants must meet in order to approve for tenancy likelihood that person has traits of a great tenant, pays on time, meets all the other qualities landlord look for in a tenant. And you are also protecting yourself from discrimination complaints since you require all applicants to meet the same requirements.

Managing tenants-raising the rent

Raising the rent on tenants is not fun, but is one of the most important things you could do to build wealth through rental properties. If you decline to raise rent to avoid too much turnover. Example let's say you have four units, and each is underpriced by $50 per month. By raising the rent on each unit, that's an extra $200 per month, which equals to $2400 per year or $24,000 per decade. By raising the rent, even if a tenant or two were to move out, it's likely to increase rent would more than make up for the difference. We recommend raising the rent on an annual basis with your market. Even small raise of five to $10 a month will keep your rental going up slowly, rather than a large $50 bump every five years. Few tenants will ever move over such a small raise. The goal is not simply to raise the rent but to make sure the rent is at perhaps slightly below in order to Stay competitive market rent. Make sure you take an honest evaluation on the market every few months to make sure you are still in line.

Rental application verifying income

Regardless of what type of income your applicant brings in, you will need to verify that it is adequate, consistent, and permanent. -some landlords verify the applicants income by having applicant supply a paystub or two, but it doesn't show consistent or permanent. -Best option for verifying job income is my talking with the employer directly. You may have to supply the release of information signed by the applicant which is the bottom of the application includes the release. -you may want to send them a simple form to ask them for final information from the tenant. Which you can fax or email them and send the form to the employer to fill out and return to you or ask them over the phone. Items you might want to cover. -Position held -rate of pay -average hours per week -hire date -whether applicants position is considered temporary *Always give employees the opportunity to offer additional thoughts or comments about the applicant if they wish, and be sure to get their name and title.

Rent due

Rent is due on the first of each month and it is solely your responsibility to be sure your rent gets to us in time. You will need to plan ahead to be sure you pay your rent on time. We understand that sometimes you may need a little more time, therefore, we give additional five day grace. Each month for instants when you cannot pay by the first. If you do not Pay your rent by the 5th of the month, this is what to expect: -on the 6th, $50 will be added to your total due. -On the 6th, you will be given eviction notice, at which time you have three days to pay your rent and late fees in for, or you will have to move. -on the 7th, an additional $10 will be getting a curing each day until your rent is paid in full. -by the 10th if you have still not received your rent payment and late fees, you will be evicted.

HUD dont ask the AGE of children when screening

Request the dates of birth for all persons living in the unit , so we can determine who needs to be on the lease and who doesnt.

Rental application - Rental history-See what type of tenant they will be

Required information on all residents from the PREVIOUS 5 YEARS. If they need more referenced in the space provided they can include additional pages. *rental history is to establish a pattern of responsibility and consistency as a tenant. * applicant has no rental history, but everything else checks out, and you feel comfortable renting to them with additional security, such as cosigner or additional deposit funds. If the reason for their lack of rental references because they are young, that is a Much better scenario than someone Older who has been living with family and friends, as living with family and friends she's in need something else is going on. *No reference are also better than a negative reference since the lease with no reference, you got a 50-50 chance of their working out. -current address Move-in date Landlords name Landlord's phone number Monthly rent Reason for moving -previous address Move-in date Move out date Landlords name Landlord's phone number Monthly rent Reason for moving -previous address Move-in date Move out date Landlords name Landlord's phone number Monthly rent Reason for moving

Set an income requirement of the minimum income your potential tenant must meet to be excepted.

Setting an income requirement, you are not discriminating against any particular class, just protecting your interest by taking precautions so they can comfortably pay the rent.

Person with disability requires that you accommodate a reasonable request to change in rule practice policies for service that you accommodate a tenant should they have a reasonable request to modify the dwelling or common area at their expense

Should the tenant choose to make modifications to the rental, they are legally obligated, when reasonable, to return the unit to its previous condition once they have vacated.

Third important factor in screening at Tennant

Tenant can't have evictions. Obviously an evection equals A very bad reference. Any vection is equivalent to committing a murder in landlord's eyes. And evection means tenant severely violated rental agreement, non-payment for rent, Force landlord to use law to remove them from premises.Usually involves trashed house, 1 to 3 months of lost rent, and extensive damages.

Second important factor screening at Tennant

Tenant must have good references. Always get references from multiple past landlords, not solely on the current landlord. Lookout for a negative reference from family or friends are huge red flag.

Fifth best quality in a good tenant is cleanliness and housekeeping skills

Tenants don't stay forever so you want the property to come back in good condition. If they are daily life is clean and orderly you could and trust in them to take good care of the property and their own livelihood.

Rental application question why should we rent to you

Tenants opportunity to tell you what makes them the best choice for tenancy. What every landlord wants to hear is I have a great rental references and solid, consistent income. I always pay my bills before they are due, and I love the home you have available for rent. I would love to make it a permanent home. If they answer, I don't know, or, I need a place to live ASAP, they aren't very confident in their attributes as a tenant.

No pets

Thats are not allowed without written approval from the landlord and are subject to additional fees. If we intend to hide a pit with the new unit please reconsider to avoid causing your own evictions

Pre-screening effort begins with your advertisement

The information you include in your advertisement will help without time wasters. Example, no pets, no smokers, qualifying standards reduce number of calls from people not qualified due to lack of income, references, previous evictions, background, etc. it saves your self from answering obvious questions over and over again and spending time with somebody who sounds great until you meet them in person with a cigarette in your hand save you the trouble upfront.

How to sign the lease agreement

The lease signing appointment should take place at an office or the property itself. Which also makes it helpful for completing the move in checklist. You may also consider conducting disappoint in the meeting room of your attorney if that is arrangement you can negotiate. Imagine the first impression on the tenant conducting your appointment there. Dress and act professionallyThe impression you give your tenant by the way you treat and handle your business will play a large role in how they treat your tenancy. If you are in flip-flops, they may simply imitate that same behavior during their tenancy. Rent do you? Oh well the landlord won't care if I'm late. The lawn needs to be mowed? I'll do it next week. Set the precedence from the beginning that you mean business. * Bring two copies of the rental agreement, one for the tenant to sign that you will keep and want to give them as a copy until you send them a copy of their signed contract. Always send your new tenant a copy of their signed contract. Not only is it likely a requirement in your state, but also the president of their signing seems to make a big impact during their tenancy when they are questioning or are in disagreement about a particular rule. It's harder to argue when they physically see their own signature, especially when they know that's the same thing the landlord sees and the same thing the judge will see if they don't straighten up. * always prepare the lease ahead of time by verifying you have all the correct forms in filling in all the blanks and rental specifics, like the date, tenants name, lease term, deposit amount, and rent amount. You can also highlight or place a signature sticker on each spot where the tenant needs to sign or date. This helps to ensure that a signature does not get missed on the leasing signing appointment. * always bring your camera and or video camera to record the condition of the unit at the time your new tenant obtain occupancy. You will be recording the condition in writing in the move in condition report in your lease as well, but pictures and videos speak volumes more than words. The more documentation you have of the move-in condition of your rental unit, the better. * before giving your new tenants the key to their new home, insured that: -Do you have transferred all the utilities they are responsible for into their name. they have transferred all the utilities they are responsible for into their name. -they have bought you their remaining move-in funds in a guaranteed form cashiers check or money order. -All occupants over the age of 18 will be living in the home have signed the lease, INCLUDING THE MOVE IN CONDITION REPORT. * spend time with tenant for them to understand a particular of the lease. At minimum go through the lease point by point. Always summarize each section, as long as you cover each section thoroughly. * before going over the lease with our new tenant, first we like to go through a short presentation called the new tenant orientation.

Always referring to your qualifying standards

The person will quickly get the idea that you base your decision for qualifications on whether or not they will need the qualifying standards, not based on them in particular. Which is not discriminating of fair housing.

The most important decision you made that we will determine the success or failure of a rental

The person you put in the property

Most landlords with require that tenants documentable income equals at least

Three times the monthly rent

Managing tenants is

Training the tenants to be good tenants. Training begins with the first interaction your tenant has with your company and continues until the day they handover the keys on their move out date. The book of the training takes place The beginning of tenancy with tenant orientation. If tenant pays late and is it with the late charge, they are trying to pay in late is bad. If the tenant renews their lease for another year and received a thank you note, there are being trainedThat staying put is good.

Regardless of where you are advertising, include all the pertinent information about your rental in your ad, such as location, price, deposit amount, utilities, lease terms as well as description listing the benefits of your property.

Try to answer as many questions as you can up front in your ad to reduce unnecessary calls

Next best quality is a tenant who pays on time

Usually late paying tenants are more likely to stop paying out together

A tenant request a ramp leading to her door because she had trouble walking up the stairs

We explain to the tenant that we were not comfortable with the expense at that time, however, she did have the right to have the ramp built her self

Always On the first initial contact conversation we also make sure to tell them the minimum qualifying standards to get them excepted to rent a property.

We like to let everyone know upfront the minimum standard for this property, which are...

Rental application-Emergency contact

Well stop looking all Liz someone close to them, such as Parent or a close friend.Because you specified that the emergency contact was also a contact for rent and tenancy, you may contact a person enough and the tenant doesn't pay rent or has some other tenancy related issues that a kick in the pants for the emergency contact me help solve.

Rental application-Denying applicant after screening

When denying an applicant, make sure you have a logical business reason for doing so to avoid discrimination complaints. Your face with the fair housing complaint, you will need to be able to show proof that your decision was based on legitimate, fair business reasons like those outlined in your minimum screening standards, including references, income, background, or credit. Because of this, always make sure you keep notes of all your screening materials, including the reason the applicant is being denied. When we deny a tenant, we staple all the informationWe collect on them together with the application and the very top in a file it away in a box labeled denied applicants. Ultimately the property still belongs to the landlord, and the landlord may said whatever terms and condition here she feels comfortable with, as long as they are legal and do not discriminate against the class is protected under fair housing. -when ever you deny applicant, always send them a rental application response with the reason they were denied to avoid misunderstandings and further protect yourself against your housing complaints. If the applicant is denied based on information contained in the consumer report the landlord is legally obligated to send them: -and at first action notice that states the name, address, and telephone number of the consumer reporting Agency. -A statement that the consumer reporting agency did not make the decision to take that first action and cannot give the applicant any specifics. A statement that the consumer reporting agency did not make the decision to take that first action and cannot give the applicant any specifics. -A statement letting the applicant know that their right to dispute the accuracy of the report. -A statement leading to a kitten know of the right to request a free copy of the report from the consumer reporting agency within 60 days. * The landlord is also legally required to send applicant and adverse action notice if they are approved, but only if they agree to certain conditions cosigner, increased rent, or additional deposits due to information obtained in the consumer report.

Pre-screening through first phone call, email, text

When somebody calls don't simply agree to show them the property. Talk with the potential tenant first with logical steps in screening tenant.

Notice to vacate

When you decide to move, remember to first take a look at the terms in your rental agreement or lease for how to proceed. If you are on a month-to-month rental agreement, you must give a minimum of 20 days written notice before the end of the month. If you have a lease you must give a minimum of 30 days written notice before the expiration of the lease.

Tenants have to actually put effort into building a credit score

Where as a criminal report just shows they haven't yet been Caught.

The kind of questions asked by the potential tenant are great indication of that type of tenant they are going to be.

Will you work with me with the security deposit? No. Do you do background checks? Yes. Can they pay the deposit in installments or whether their significant other can't be absent from the lease even though they'll be living there too?

Include your contact information and information about your application process for your applicants on the application itself.

You will also need to disclose what type of information will be assessed during the screening and what caused for an application being denied entails -Make sure to list your minimum qualification standards as well

Maintenance your prepare responsibility

Your home has been through really clean and inspected for any maintenance issue prior to your taking occupancy. However, we do not leave it in the home in there for Will I'll be aware when you have a future maintenance concern unless you tell us. It is 100% your responsibility to report maintenance issues. -Mold, drippy Fossett, drippy pipes, or running toilets. Moisture where there should be none room, under sink etc. report within 48 hours. -batteries it is your responsibility to keep your smoke detector and carbon monoxide detector in working order by replacing the batteries on a regular schedule. -mold will grow if given the opportunity. Keep your home clean and dry, with adequate ventilation and air movement. Immediately clean up any sign of mold or mildew growth to prevent damage to the building. -you are responsible for leaks caused by Miss use or neglect. Report all leaks immediately, as they become a very big problem very quickly. -Broken windows, blinds, doors, glass, locks, or any other damages caused directly - incorrectly by you or your guest. -lightbulbs these are your responsibility to replace. -Clogged toilet's, that tub's, sinks, and other drinks.