BLI exam 3, 4, 5, 16 and 19

According to Deborah Tannen, which of the following is a difference between a debating and a relating conversational style? A debating conversational style views aggressiveness as a disruption to conversation, while a relating conversational style views aggressiveness as organizing conversation flow. A debating conversational style interprets questions as a way to keep conversation flowing, while a relating conversational style interprets questions as requests for information. A debating conversational style tends to establish a sense of community, while a relating conversational style tends to offer solutions. A debating conversational style tends to define topics progressively, while a relating conversational style tends to define topics abruptly. A debating conversational style offers advice as a response to a problem, while a relating conversational style offers solidarity as a response.

A debating conversational style offers advice as a response to a problem, while a relating conversational style offers solidarity as a response.

In which of the following types of presentations does a speaker deliver the presentation without deviation and function as an expert at the end? A monologue presentation A decision-making discussion An interactive presentation A guided discussion A sales presentation

A monologue presentation

Stacey is a public speaker and whenever she addresses a large audience, she tries hard to avoid any kind of aggressiveness in her tone because she thinks that the audience will take it personally and this might cause a major disruption in the conversation. Which of the following exemplifies Stacey's conversational style? An avoiding conversational style A reluctant conversational style A debating conversational style A relating conversational style An imposing conversational style

A relating conversational style

Which of the following best describes a cross-functional team? A team composed of people of different nations A team composed of people across various departments A team composed of people of different cultural groups A team composed of people of different demographics A team composed of people of different ethnicities

A team composed of people across various departments

A sentence reads "All firemen should attend the fundraiser for mentally retarded people. "Which of the following versions of the sentence would be most free of bias? All firefighters are requested to attend the fundraiser for people with an intellectual disability. All firemen are requested to attend the fundraiser for mentally retarded people. All firefighters are requested to attend the fundraiser for mentally challenged people. All firemen are requested to attend the fundraiser for people with an intellectual disability. All firemen should attend the fundraiser for mentally challenged people.

All firefighters are requested to attend the fundraiser for people with an intellectual disability.

Dallance Inc. is an advertising firm that enables its employees to exercise while working by connecting some employees' workstations to treadmills. Dallance Inc. believes that this environment facilitates employee motivation and creativity. Which of the following is best illustrated in this scenario? Dallance Inc.'s data security plan Dallance Inc.'s spatial arrangement Dallance Inc.'s corporate culture Dallance Inc.'s ethical code Dallance Inc.'s time management matrix

Dallance Inc.'s corporate culture

Which of the following is an example of big data? Data in the form of word files Data organized as graphs Data generated by electronic communications Data organized in tables Data collected through questionnaires and surveys

Data generated by electronic communications

Laura tends to shift topics abruptly when she is conversing with others. She also tends to offer advice and solutions when people share their problems. Which of the following conversational styles does Laura most likely use? Passive Person-oriented Connecting Relating Debating

Debating

Which of the following best exemplifies a company fostering the spirit of innovation? Jergomix Inc. encourages its employees to follow processes to increase their chances for promotions. Selgi Inc. encourages its employees to complete their work in the allotted hours. Deconix Inc. encourages its employees to start their own businesses. Fenert Inc. allows its employees to share organizational information with other companies. Ferris Inc. allows its employees a one-hour-long lunch break.

Deconix Inc. encourages its employees to start their own businesses.

Which of the following visual demonstrations gives you control over your visual experience? Tables Pie charts Maps Dynamic displays Infographics

Dynamic displays

Which of the following in the composing process makes surface-level changes that make a document grammatically correct? Freewriting Planning Editing Writing Revising

Editing

Which of the following actions best emphasizes the negative information in a message? Avoiding listing the negative information with bulleted and numbered lists Giving the negative information a lot of space on the page Placing the negative information in the middle of the message Avoiding the use of negative words and hidden negatives Placing the negative information only once in the message

Giving the negative information a lot of space on the page

15._____ is a form of networking. Meditating Multitasking Gossiping Introspecting Intuiting

Gossiping

Which of the following is a difference between graphs and tables as visual displays of data? Graphs are numbered, while tables are not. Tables are more memorable than graphs. Tables use only text, while graphs use both numbers and text. Tables have labels, while graphs do not. Graphs convey less specific information than tables.

Graphs convey less specific information than tables.

Lucas is about to deliver a presentation to the employees of Aloe Inc. on the newly revised office rules. In his presentation, he will have to talk about the importance of putting in extra hours of work, reducing the number of coffee breaks, and working over weekends. Lucas senses that the audience may not receive this information well and may even refuse to accept the new rules. Which of the following should Lucas do when delivering his presentation? He should change his presentation accordingly and comply with the audience's interests. He should focus on all the negative parts of the message in the beginning and then ask the audience for their opinions on the matter and share their concerns. He should ignore the audience and continue with his presentation as planned because conveying this information is of prime importance. He should focus on the parts of the messages the audience will find most interesting and easy to accept. He should try to convince the audience to accept the new rules and not move on to the next topic until they have agreed to them.

He should focus on the parts of the messages the audience will find most interesting and easy to accept.

David is going to deliver a monologue presentation to a group of architecture students on the benefits of green buildings and sustainable architecture. Which of the following is he most likely to do during his presentation? He will get the students to tell him why sustainable buildings are important. He will talk without interruption and answer the students' questions only at the end of the presentation. He will begin by asking the students to name some popular sustainable buildings and famous builders. He will ask the students questions on sustainable architecture to gauge their knowledge. He will use charts and overheads and make the presentation conversational.

He will talk without interruption and answer the students' questions only at the end of the presentation.

Which of the following sentences is a compound sentence? The clients are disappointed with the quality of work provided. I was given an option to transfer, but I chose to stay. Many of the employees have fallen ill over the weekend. We have been given a deadline for this project. The office is organizing an outdoor retreat next month.

I was given an option to transfer, but I chose to stay.

In which of the following business situations would you typically need to be most polite? If you are asking for something that will inconvenience the audience. If you are asking for something that will help the person you are asking more than it will help you. If you are requesting information. If you are speaking to a subordinate. If you are asking for something routine.

If you are asking for something that will inconvenience the audience.

_____ are best used to inform and educate an audience about a specific topic using a mixture of numbers, text, color, and drawings or images. 3D charts Infographics Gantt Charts Histograms Maps

Infographics

Sue is completing a statistics test in which she has to illustrate data with the help of a pie chart. Which of the following actions will help Sue create an effective and easy-to-read pie chart? Expressing data as whole numbers rather than percentages Limiting the number of segments to no more than seven Using 3D circles wherever possible Arranging the segments in random order Labeling the segments inside the circle

Limiting the number of segments to no more than seven

Saleem, a journalist, is investigating the reduction in the number of racially motivated killings in his city over the course of a year. He needs to visually depict the data he collects. Which of the following visuals should Saleem use to depict this data in the best way? Line graph Gantt chart Drawings Maps Dot chart

Line graph

A sentence reads "To increase the skin cleansing you obtain from the product, we have added a special chemical to it, which has increased the price of the product." To maintain positive emphasis, which of the following does this sentence best indicate? Implementing the use of hidden negatives to reinforce a message Avoiding the use of negative words with negative connotations Focusing on the limitations of a situation Linking a negative element to a benefit by placing the benefit first Using double negatives instead of words with negative connotations

Linking a negative element to a benefit by placing the benefit first

Kayla is attending a climate conference and is excited about being introduced to Jennifer Prater, a renowned climate campaigner. Since Kayla has not interacted with Jennifer before, Kayla should address Jennifer as _____. Mrs. Jennifer Prater Jennifer Mrs. Prater Ms. Prater Prater

Ms. Prater

Sarah is speaking to Neil after a meeting. Sarah observes that Neil demonstrates an open body position while listening to her. Which of the following is this aspect of Neil's body language most likely to convey? Neil is being defensive about Sarah's ideas. Neil is very uncomfortable with the conversation. Neil has a position of power within the company. Neil is distracted and not listening to Sarah's ideas. Neil is accepting of Sarah's ideas.

Neil is accepting of Sarah's ideas.

Which of the following is an interpersonal communication skill? Time management Autosuggestion Subvocalization Networking Multitasking

Networking

Emanuel, a manager, is required to inform his subordinate that she will not be receiving an increment in her salary based on her annual appraisal. Which of the following is the best way for Emanuel to give his subordinate this information using you-attitude? After careful consideration of your performance this year, I have decided not to give you an increment. I regret to inform you that your salary will not be increased from next month. No basis for a salary increment was found in the annual appraisal. You will not be receiving an increment in your salary this year. Your annual appraisal was not good enough for me to give you an increment in your salary.

No basis for a salary increment was found in the annual appraisal.

Which of the following is true of the activities in the composing process of business writing? All writers use all activities for the documents they write. A writer must finish one activity before starting another. All writers typically engage in pre-writing as a warm-up activity. Not every task demands all activities. The activities must occur in a specific order.

Not every task demands all activities.

Which of the following is the most effective way to make a sentence nonsexist? Omitting the use of pronoun pairs Replacing articles with pronouns Omitting the pronouns Mixing singular nouns and plural nouns Using singular pronouns only

Omitting the pronouns

_____ measures whether a voice uses sounds that are low or high. Pitch Tone Stress Timbre Enunciation

Pitch

_____ psychology is a branch of psychology that studies how to help people thrive. Positive Psychodynamic Existential Personality Evolutionary

Positive

Which of the following demonstrates you-attitude in the best way? Talking about yourself Avoiding offering congratulations or sympathy Using active verbs while assigning blame Using "you" more than "I" in all situations Protecting the audience's ego

Protecting the audience's ego

An employer writes: "I want an employee who knows what hard work is. All about you are that kind of employee." In this case, which of the following types of errors is most likely changing the meaning of the sentences? Spacing Formatting Mechanical Grammatical Punctuation

Punctuation

Which of the following statements is true about reports? Reports use second person, "you." Reports tend to use personal pronouns. Reports are more formal than letters or memos. Reports are typically not read more than once. Reports tend to use contractions.

Reports are more formal than letters or memos.

Which of the following activities in the composing process typically involves getting feedback from someone else? Writing Planning Editing Revising Proofreading

Revising

Katie's assistant is working on a presentation for a new client. The presentation contains several graphics explaining the results of various research studies done on their product. Just before the presentation, Katie's assistant develops cold feet and begs Katie to give the presentation instead. Katie is familiar with the research and hence agrees; however, she is not sure if the graphics in the presentation include precise and accurate details. To ensure the quality of the data in the presentation, which of the following is the most appropriate action for Katie to take? She should use the graphics, because they contain very important information. She should use the presentation with a verbal disclaimer, so that it will warn the audience. She should not use the presentation, because it was given to her at the last moment. She should use the graphics, because they will not mislead the audience. She should not use the graphics, because the details may not be precise and accurate.

She should not use the graphics, because the details may not be precise and accurate.

Which of the following is the most effective strategy to use when adapting your ideas to an audience? Do not move on to the next part of your message until you have convinced your audience to agree with the topic at hand. Link the topic to a rare experience. Do not link the topic to your audience. Show your audience that the topic affects them directly. Be hostile if your audience is skeptical about a particular topic.

Show your audience that the topic affects them directly.

Which of the following is a disadvantage of PowerPoint? You can use only one background for all your slides in PowerPoint. PowerPoint does not allow you to animate your slides. The basic templates used in PowerPoint may seem repetitive to people. You cannot customize templates in PowerPoint. You cannot include two or more visuals in a single slide in PowerPoint.

The basic templates used in PowerPoint may seem repetitive to people.

Ruella has been asked by her project manager to give a presentation on why Internet media is or is not a good medium to spread awareness about the conservation of the ridley sea turtles. In her presentation, Ruella mentions the benefits of using this medium as being low in cost and having a wide audience. On the other hand, she states unreliability as a drawback of the medium. Which of the following patterns of organizing the body of a presentation is Ruella using? The problem-causes-solution pattern The pro-con pattern The excluding alternatives pattern The chronological pattern The 1-2-3 pattern

The pro-con pattern

Which of the following is an example of a sentence using passive voice? The CEO gave us a speech on business ethics. She asked him to read the guidelines document. Our team leader received the employee-of-the-quarter award. The task was completed by the sales manager. I have sent an e-mail with the minutes of the meeting.

The task was completed by the sales manager.

Alisha is Tim's manager. She has to inform Tim that she will not be able to approve his leave request because there is an urgent project deadline coming up. Which of the following is the best way for Alisha to convey this bad news using you-attitude? The team cannot go on leave till this urgent project is completed. I hope you know how sorry I am that your annual leave has been canceled. Your leave has been canceled because of your poor performance. I am extremely sorry to inform you that your leave has not been approved. Your leave has been canceled.

The team cannot go on leave till this urgent project is completed.

The words "home," "house," and "residence" have the same meaning—where a person lives at any given time. However, the words convey different emotions. Which of the following is true of these words? The words "home" and "house" are connotations of each other and "residence" is the denotation. The words "home," "house," and "residence" have the same denotation but different connotations. The words "residence" and "home" have the same connotation and "house" has a different connotation. The words "home," "house," and "residence" have the same connotation but different denotations. The words "home" and "residence" have the same denotation and "house" has a different denotation.

The words "home," "house," and "residence" have the same denotation but different connotations.

Which of the following is typically true of good stories told by visuals? They have commercial, but not social, significance. They tell an audience what it already knows. They are personally relevant to the audience. They do not challenge common knowledge. They do not surprise the audience.

They are personally relevant to the audience.

Which of the following statements is true of visuals and data displays? They cannot be used to enhance oral presentations. They can be used to de-emphasize less important material. They are simple design elements that do not add meaning to data. They can be useful for presenting numbers dramatically. They can add color to business messages, but not emotional appeal.

They can be useful for presenting numbers dramatically.

Which of the following is true of readability formulas? They rely heavily on word length and sentence length. They take into account the complexity of ideas in a document. They attempt to measure subjectively how easy a document is to read. They note the organization of ideas within a draft. They take into account the layout and design of a file.

They rely heavily on word length and sentence length.

Which of the following statements is true of infographics? They are used to present only qualitative research studies. They are used to present only quantitative research studies. They use a mixture of numbers, text, color, and drawings or images. They use all the visuals and data displays except tables. They are best used to inform an audience about two or more related topics.

They use a mixture of numbers, text, color, and drawings or images.

A manager has to inform her subordinates that their performances are not up to the mark. To maintain positive emphasis, which of the following is the best way for her to communicate the bad news to them? I was keen to give you all good performance ratings; however, your performances are not up to the mark. You all are not allowed to take any breaks since your performance has been so bad. To ensure that employee performance is good this year, we are changing the productivity guidelines. You all have failed to achieve the expected targets and will have to improve substantially. I am afraid to inform you that I am dissatisfied with your performance.

To ensure that employee performance is good this year, we are changing the productivity guidelines.

In which of the following situations is the transition word "consequently" typically used? To show time To show cause and effect To show that the contrast is more important than the previous idea To introduce an example To show the addition or continuation of the same idea

To show cause and effect

In which of the following situations is "nevertheless" typically used in business writing? To show the addition or continuation of the same idea To show cause and effect To show that the contrast is more important than the previous idea To introduce another important item To introduce an example

To show that the contrast is more important than the previous idea

Which of the following is true of the job flexibility of today's workers' in the U.S.? Today's workers do not help team members finish individual work. Today's workers are not doing routine jobs as they were doing traditionally. Today's workers are not involved in work that requires innovation. Today's workers do not need new skill sets unless they change jobs. Today's workers are not ready to change positions and locations when asked to do so.

Today's workers are not doing routine jobs as they were doing traditionally.

Keeping in mind tone, power, and politeness in business messages, which of the following is true of trust? Trust is not related to goodwill. Trust is exclusively brought about by honesty and ethics. Trust is necessary at the personal level but not at the corporate level. Trust is unrelated to the skills with you-attitude. Trust is enhanced by delivering what you promised.

Trust is enhanced by delivering what you promised.

Serena, a sales executive at Boost Energy Inc., has been asked to create a report that compares how different age groups consume its new energy drink. She uses a pie chart to convey this information. However, while trying to find a story for this chart, she finds several other significant differences in the consumption of the new drink between men and women, people in different regions, and people with different occupations. To increase the effectiveness of her report, which of the following should Serena do with these extra stories? Use only one story Use new visuals for every two stories Use none of the stories Use all the stories in the same visual Use a new visual for each story

Use a new visual for each story

Which of the following half-truths about business writing should you follow? Use "I" as much as possible to show that you are confident about the document. Use "you" if the audience members are unfamiliar and you want to connect with them. Use prepositions to end your sentences in a report to make the report more professional. Use a colloquial style of writing in the final draft of your document. Use big words correctly otherwise they may distance you from your audience.

Use big words correctly otherwise they may distance you from your audience.

Which of the following guidelines should you follow while constructing tables in a report? Use double-spaces after every five rows to help audiences line up items accurately. Avoid shading alternate rows, as it might confuse an audience. Avoid providing column and row totals, as it takes up more space. Use exact values of numbers without rounding off decimals. Put the items you want audiences to compare in rows rather than in columns.

Use double-spaces after every five rows to help audiences line up items accurately.

In which of the following situations would one sentence about a visual or data display be sufficient? When the information in the visual is a major part of your proof When similar material is presented to the audience infrequently When the audience is already familiar with the topic and the data When the material is new to the audience When the visual is complex and badly designed

When the audience is already familiar with the topic and the data

Which of the following best describes clustering as a technique for generating ideas? Coming up with all the ideas you can, without judging them Writing a topic in the middle of the page and trying to create a pattern of ideas around it Making yourself write without stopping for 10 minutes or so, and identifying the best point in the draft Talking to audiences to gain better insight into their needs and wants Thinking about the content, layout, and structure of your document

Writing a topic in the middle of the page and trying to create a pattern of ideas around it

Which of the following is an advantage of written messages over oral messages? Written messages prompt a quicker response from the audience than oral messages. Written messages do not require an audience to remember the points mentioned during the presentation, unlike oral messages. Written messages cannot use visuals to explain material while oral messages can. Written messages make it easier to answer questions, resolve conflicts, and build consensus in comparison to oral messages. Written messages are used to present concise, simple information while oral messages are used to present complex, extensive data.

Written messages do not require an audience to remember the points mentioned during the presentation, unlike oral messages.

Norman owns an online retail store that sells shoes and watches exclusively. A new customer has just placed an order for a very expensive pair of shoes. Which of the following best illustrates a confirmation of the order using you-attitude? I have confirmed your order. Your order has been confirmed. You'll be happy to hear that your order has been confirmed. I am happy to inform you that your order has been confirmed. Your order #2867 has been confirmed.

Your order #2867 has been confirmed.

Free Reach Inc., a company that manufactures exercise equipment, creates a non-traditional corporate culture characterized by "active workstations." It also encourages teams to balance on giant balls during team meetings. Which of the following is most likely true of Free Reach Inc. in this scenario? A) It is hurting the productivity of its employees. B) It is enhancing employee listening skills. C) It is ensuring that there will be increased hygiene and etiquette within the office. D) It is maintaining the existence of a conventional corporate culture. E) It is reducing the risk of liability in the workplace.

a

Selena is the first woman to be made a director at her company. At her first meeting as a director, the CEO begins the meeting by saying, "I am proud to announce that all the best businessmen in the country are present at this meeting." The phrasing of his statement offends Selena. This is most likely because the statement is: A) sexist. B) racist. C) ageist. D) ethnocentric. E) gender-neutral.

a

Which of the following best describes "bypassing" in business writing? A) It occurs when two writers use the same word but intend different meanings. B) It occurs when two people use similar sounding words in their documents. C) It occurs when a writer uses a word without being fully aware of its meaning. D) It occurs when two people misuse a word in their documents. E) It occurs when a writer creates a typographical error in a document.

a

Which of the following does NOT include hidden negatives? (a) Sentences that focus on alternative options for audiences (b) Sentences that use phrasing such as "I hope you are satisfied enough" (c) Sentences that use legal phrases (d) Sentences that use the words "but" and "however" (e) Sentences that use exact opposites of negative words

a

Which of the following elements of a visual best tells the story that the visual shows? A) Title B) Legend C) Unit labels D) Source E) Column

a

Which of the following is a difference between photographs and drawings as visuals or data displays? A) Drawings are more effective than photographs for showing a process. B) Drawings can include a reference point, while photographs cannot. C) Drawings can be altered, while photographs cannot. D) Drawings do not contain much detail, while photographs contain varying degrees of detail. E) Drawings are more authentic than photographs.

a

Which of the following is true of a monologue presentation? A) In a monologue presentation, the speaker functions as an expert and questions are asked at the end of the presentation. B) In a monologue presentation, the speaker serves as a facilitator to help the audience tap its own knowledge. C) In a monologue presentation, the speaker encourages the audience to ask questions during the presentation. D) In a monologue presentation, the speaker delivers the information in a conversational and interactive manner. E) In a monologue presentation, the speaker presents the questions or issues that both the speaker and audience have agreed on in advance.

a

Which of the following should you do to deal with fear during a presentation? A) Picture stress leaving your body as you exhale. B) Do not pause while you're talking and keep your feet together. C) Contract your muscles and breathe fast. D) Concentrate on your feelings and not the audience. E) Avoid looking at the audience while you're speaking.

a

Which of the following statements is true about innovation/creativity as a trend in business communication? A) Innovation/creativity is a process that can be learned. B) Innovation/creativity is defined as a burst of inspiration. C) Innovation/creativity in all companies is driven by big data. D) Innovation/creativity cannot be incorporated into businesses of all sizes. E) Innovation/creativity becomes less important as global competition increases.

a

Which of the following statements is true of the half-truths about business writing? A) Never forget to acknowledge your source if you have borrowed words or ideas. B) Never use "you" because it is too informal. C) Never use "but" to begin a sentence. D) Never use "I" as it makes your writing sound self-centered. E) Never write sentences longer than 20 words even if they are clearly written.

a

_____ is the term for the enormous amount of data generated by electronic communications. A) Big data B) Data mining C) Filter D) Phishing E) Cookie

a

Anya has planned a meeting with Priya, her subordinate. Which of the following words spoken by Anya to Priya indicates the lowest level of politeness? (a) Kindly attend the meeting tomorrow. (b) Attend the meeting tomorrow. (c) Would you be free to attend the meeting tomorrow? (d) Please try to attend the meeting tomorrow. (e) Would you be able to attend the meeting tomorrow?

b

Daniel is creating a print advertisement for a wrinkle-reducing face cream. The advertisement has to have a sense of authenticity so that customers know the exact effects of the product. It must also visually demonstrate how the product is used. Which of the following visuals should Daniel use to present the data? A) Dynamic displays B) Photographs C) Gantt charts D) Line graphs E) Pie charts

b

Daunte is frustrated about management's recent decision to merge his two teams into one. He discusses this issue with Claire, a co-worker. Claire responds by saying, "It sounds like management's decision really bothers you." In the context of listening skills, Claire's statement best exemplifies a(n): A) sarcastic tone that blocks responses. B) active response that mirrors feelings. C) active response that advises the speaker. D) blocking response that criticizes the speaker. E) negative response that magnifies the problem.

b

In the context of interpersonal communication, which of the following is true of a debating conversational style? A) Topics are generally defined gradually and progressively. B) Aggressiveness is seen as one way to organize the flow of conversation. C) Questions are interpreted as one way to maintain the flow of conversation. D) Reassurance and solidarity are typical responses to someone who shares a problem. E) New comments or responses are direct acknowledgements to the previous comments made by a speaker.

b

Noberto is a final-year graduate student working on his thesis on the increasing incidence of mental illness in children—a topic that is relatively new in his field. His research is based on a sample of 300 children from all over the country. The data he collects is complex and is presented in tables, pie charts, bar charts, and line graphs. He also uses some photographs and drawings. For the purpose of integrating visuals and data displays into his text, which of the following would you recommend to Noberto? A) Noberto should use Excel, Numbers, and OpenOffice to edit all his visuals. B) Noberto should ensure that he summarizes the main point of each visual or data display before he presents it. C) Noberto should not help the readers find key points. D) Noberto should use single-sentence explanations about each visual or data display since the topic is new in his field. E) Noberto should not refer to or explain every visual and data display.

b

Rhonda is the CEO at Eliat Corporation, a multinational company. In the context of spatial cues in nonverbal communication, which of the following best indicates that Rhonda has a position of power and status in the company? A) She primarily demonstrates a debating conversational style. B) She occupies a corner office on the top floor of the building. C) She places her hands in her pockets when she addresses a large group. D) She sits in a common area where the accounts department of the office sits. E) She demonstrates active listening responses when communicating with her employees.

b

Which of the following examples best illustrates positive emphasis in a sentence? A) We have failed to meet our sales targets. B) We will obtain the contract by next week. C) Never fail to save a copy of your document before sending it. D) We have not been able to obtain enough resources for the project. E) If you are unable to open the website, please call the number mentioned below.

b

Which of the following guidelines should you follow when designing a PowerPoint presentation? A) You should use only one slide to cover a topic irrespective of its size. B) You should use a big font size for your titles: 44 or 50 points. C) You should try to create slides with more text than visuals. D) You should include as many bullet points as possible on each slide. E) You should use different backgrounds for different slides.

b

Which of the following is a difference between oral messages and written messages? A) Unlike written messages, oral messages make it easier to minimize undesirable emotions. B) Unlike written messages, oral messages make it easier to use emotion to help persuade an audience. C) Oral messages can make use of visuals to clarify or emphasize material while written messages cannot. D) Oral messages make it easier to present extensive or complex data compared to written messages. E) Oral messages use you-attitude while written messages use we-attitude.

b

Which of the following is a trend in business communication today? (a) Reduced outsourcing (b) Reduced environmental impact of organizations (c) Reduced concerns about data theft (d) Reduced focus on customer service (e) Reduced focus on employee satisfaction

b

Which of the following is most likely to bring out you-attitude at a sentence level? A) Using "you" in negative situations B) Using passive verbs to avoid assigning blame C) Talking about your emotions and feelings D) Talking about yourself, not about your audience E) Referring to the customer's request or order generically

b

Which of the following is true of complex sentences? A) They have two main clauses separated by a preposition. B) They have one main clause and one subordinate clause. C) They have two main clauses joined by a conjunction. D) They are good for showing illogical relationships. E) They have only one main clause.

b

Which of the following is true of networking as a skill in interpersonal communication? A) Networking is an over-appreciated skill in the business environment. B) Networking becomes even more important as you climb the corporate ladder. C) Networking should not rely on informal conversations as a source of information. D) Good networkers do not share personal and emotional informational about themselves. E) Good networkers connect with people within their own social and professional circles only.

b

With regard to biased language, which of the statements below is true about the following job titles: executive, accountant, inspector, pilot, and secretary? (a) They are all ageist. (b) They are all neutral. (c) They are all discriminatory. (d) They are all sexist. (e) They are all racist.

b

Corporate greed, international pacts, and philanthropic deeds are best included within the category of _____. corporate law business ethics strategic planning nonverbal communication community service

business ethics

Ergo Inc., a retailing company, is hosting a massive event for its 25th anniversary. The HR manager at Ergo Inc. is drafting an e-mail invite for the employees. Which of the following examples illustrates the most nonsexist subject for the e-mail invite? A) Every salesman and his wife are invited to the 25th year celebrations. B) All salesmen and their guests are invited to the 25th year celebrations. C) All salespeople and their guests are invited to the 25th year celebrations. D) I am happy to announce that every salesman and his guest are invited to the 25th year celebrations. E) I am glad to announce that all salespeople and their wives are invited to the 25th year celebrations.

c

Gabrielle is delivering a presentation on the different mediums that can be used to spread awareness about the need to conserve the Yellow River in China. She begins her presentation by explaining why television advertisements should not be used as a means of promoting awareness. Then, she moves on to discuss the disadvantages of using radio advertising to promote their cause. She concludes her presentation by discussing print media, specifically newspapers, and how they can serve their purpose by spreading the message to a wider public base. Which of the following patterns of organizing data did Gabrielle use in her presentation? A) The problem-causes-solution pattern B) The pro-con pattern C) The excluding alternatives pattern D) The chronological pattern E) The 1-2-3 pattern

c

Identify the correct statement about the use of visuals and data displays in a business document. A) The use of visuals and data displays should be limited when the document is used to persuade the audience. B) The number of visuals and data displays depends on the information and not the audience. C) The number of visuals and data displays should be more when the information is complex. D) Visuals and data displays can be used only in newsletters and reports, but not in e-mails. E) Visuals and data displays should not be used at all if the audience does not value them. Feedback:

c

Johanna begins her presentation on the effects of climate change by saying, "'Climate change is the worst catastrophe man has ever witnessed!' That's what Raymond Bennet said." Which of the following openers has Johanna used in her presentation? A) An anecdote B) A question C) A quotation D) A startling statement E) A memoir

c

Mistletoe Inc., a retail store, prints a newspaper advertisement for its Christmas sale. To maintain you-attitude, which of the following examples of advertisements is most likely to be effective? A) We offer the best discounts in the market at Mistletoe! B) We are going to make your dreams come true this Christmas! C) You can now avail of our Christmas discount of 50 percent on all products at Mistletoe. D) We are thrilled to offer our customers a 50 percent discount on all products at Mistletoe. E) You will be delighted to avail of the 50 percent discount that we offer on all our products.

c

Which of the following actions best emphasizes the negative information in a message? (a) Avoiding listing the negative information with bulleted and numbered lists (b) Placing the negative information in the middle of the message (c) Giving the negative information a lot of space on the page (d) Placing the negative information only once in the message (e) Avoiding the use of negative words and hidden negatives

c

Which of the following is a difference between formal and informal corporate cultures? (a) Formal corporate cultures are characterized by flexible work arrangements; informal corporate cultures are not. (b) Formal corporate cultures are characterized by individually empowered workers; informal corporate cultures are not. (c) Formal corporate cultures are characterized by hierarchical lines of command; informal corporate cultures are not. (d) Formal corporate cultures are characterized by open office spaces; informal corporate cultures are not. (e) Formal corporate cultures are characterized by casual attire; informal corporate cultures are not.

c

Which of the following is a typical difference between a conversational writing style and a good business writing style? A) A conversational writing style is personal; a good business writing style is impersonal. B) A conversational writing style is friendly; a good business writing style is unfriendly. C) A conversational writing style does not contain paragraphs; a good business writing style does contain paragraphs. D) A conversational writing style uses short sentences; a good business writing style uses incomplete sentences. E) A conversational writing style uses standard English; a good business writing style can be ungrammatical.

c

Which of the following statements can be best applied to the use of Gantt charts? A) Gantt charts are bar charts that identify positive and negative values, or winners and losers. B) Gantt charts are used to compare items over time. C) Gantt charts are bar charts used to show schedules. D) Gantt charts can only be used to compare one segment to the whole. E) Gantt charts are bar charts that sum the components of an item.

c

Which of the following statements is NOT true of you-attitude? (a) It protects the audience's ego. (b) It respects the audience's intelligence. (c) It looks at things from the speaker's point of view. (d) It is a style of communication. (e) It emphasizes what the audience wants to know.

c

While choosing appropriate words for business writing, which of the following is true? A) Always use a short word instead of a long word. B) Use a short word instead of a long word, even if the long word is more familiar. C) Use a long word if your audience prefers it. D) Always use an acronym if one exists. E) Use technical jargon generously.

c

A presentation following the _____ starts with the past, moves to the present, and ends by looking ahead. 1-2-3 pattern pro-con pattern chronological pattern problem-causes-solution pattern excluding alternatives pattern

chronological pattern

A sentence from a sales representative to a customer reads "I hope this is the mobile phone you are looking for." This sentence lacks positive emphasis primarily because it: contains double negatives. is insensitive. sounds arrogant and pushy. is not appropriate. contains a hidden negative.

contains a hidden negative.

Aliyah prepares a to-do list of all the tasks she needs to complete within the week. First, she completes her high-priority tasks. She then divides her large tasks into smaller ones, so that they are easier to undertake. At the end of the week, she evaluates the tasks that remain incomplete. In which of the following processes is Aliyah primarily involved? A) Measuring big data B) Using social signals C) Demonstrating spatial cues D) Practicing time management E) Using acknowledgement responses

d

Aziza is applying to various colleges and is required to write an essay about her ambitions for each college. After spending weeks on the essay, she has finally completed it. Before submitting it, she wants to revise it a few times. Which of the following questions will Aziza ask herself when checking the style and tone of her essay? A) Have I said everything I wanted to say? B) Are the transitions between ideas smooth? C) Have I presented my content so that it can be easily absorbed? D) Have I used you-attitude in my content? E) Is the document visually inviting?

d

Dominic is presenting a report on a failed project. He begins his presentation by explaining the problems faced by the team while working on the project, such as the short deadlines and the small workforce. Then, he identifies the causes of these problems. He concludes by suggesting that the company expand its workforce. According to the scenario, Dominic has used the _____ pattern of organizing the information in his presentation. A) chronological B) pro-con C) excluding alternatives D) problem-causes-solution E) 1-2-3

d

In business communication, positive emphasis _____. (a) is always sincere (b) is almost always overdone (c) can never cloud the reality of a situation (d) is mostly preferred over negative emphasis (e) is always appropriate

d

In which of the following situations is it considered insensitive to use positive emphasis? (a) When changing an employee's job responsibilities (b) When informing employees that their management is changing (c) When informing employees that they are being transferred to a different department (d) When terminating an employee from employment (e) When increasing an employee's salary

d

Leona delivers a presentation to the employees of her firm about the sales targets for the approaching quarter. In her presentation, she emphasizes certain words in her sentences such as, "You have achieved this in the past, and you can do it again!" and "I believe this is possible!" Her presentation positively affects the employees and inspires them to work hard toward achieving their targets. Which of the following voice qualities has Leona used to motivate her audience? A) Tone of Voice B) Enunciation C) Pitch D) Stress E) Timbre

d

Sarah O'Neil is writing an e-mail to Eleanor Rice, the director of a funding agency. Sarah has not communicated with the director before and is wondering how best to address her. Which of the following illustrates the most polite way to address Eleanor Rice? A) Dear Mrs. Eleanor B) Dear Mrs. Rice C) Dear Eleanor D) Dear Ms. Rice E) Dear director

d

When using visuals or data displays, _____ should be typically used to create a sense of authenticity or show the item in use. A) dot charts B) line graphs C) Gantt charts D) photographs E) maps

d

Which of the following best demonstrates a message with positive emphasis? A) This lawn mower is not guaranteed for life. B) I trust the item you ordered has been delivered. C) Please be patient as we fix the technical fault. D) The new Mr. Potato flavor includes more tasty ingredients. E) I hope that you are satisfied enough to sign us on for future business.

d

Which of the following conventions should you follow when creating visuals and data displays? A) Avoid using titles that tell the story that the visual or data display shows. B) Ensure that you divide your informal visuals into tables and figures. C) Use formal visuals and data displays when preparing documents that are not reports or proposals. D) Avoid straying from convention or you may confuse or alienate your audience. E) Use informal visuals and data displays when preparing proposals or reports.

d

Which of the following ethical questions best pertains to the qualities of a message? A) Do graphics help the audience understand? B) Does the design of the document make reading easy? C) Does the language of the message respect the audience? D) Does the message use good sources and are these sources used honestly? E) Does the organization support employees' efforts to be honest, fair, and ethical?

d

Which of the following is a nonsexist replacement for "manpower"? A) Man B) Males C) Persons D) Personnel E) Gentlemen

d

Which of the following is an advantage of using passive voice in sentences? A) It makes sentences shorter and less time consuming to understand. B) It makes it clear who is responsible for action even when the agent is omitted. C) It makes a document interesting, especially if it consists of big words. D) It is more tactful than active voice and is often used to avoid assigning blame. E) It takes less time to understand even when the sentences are long.

d

Which of the following is an example of a sentence using active voice? A) The report was created by the accounts executive, Alley Carter. B) Monthly and annual sales figures were covered in the report. C) The report was read by all members of the sales team. D) David Riley, a sales executive identified flaws in the report. E) The details of the report were mailed to everyone by Sally Jones.

d

Which of the following job titles is regarded as sexist in business communication? (a) Manager (b) Banker (c) Server (d) Waitress (e) Lawyer

d

A merger between two companies within the same industry results in one of them sending memos to its employees and the other informing its employees through meetings and conferences. This difference in communication methods used by the companies primarily demonstrates the companies' _____. (a) time management practices (b) competitive advantages (c) globalization and outsourcing activities (d) ethical codes of conduct (e) corporate cultures

e

In western cultures, which of the following colors suggests a positive connotation of tranquility and a negative connotation of jealousy? A) Red B) White C) Yellow D) Blue E) Green

e

Robert complains to Selena, his co-worker, that he is overloaded with work and cannot cope. Selena responds that the work he has is nothing compared to hers. She tells him that he should be thankful that he does not work with her boss. In the context of interpersonal skills, which of the following is true of Selena's response? A) It is a blocking response that threatens Robert. B) It is a blocking response that interrogates Robert. C) It is an active response that mirrors Robert's feelings. D) It is an active response that paraphrases Robert's words. E) It is a blocking response that minimizes Robert's problem.

e

To use big data effectively, organizations need to: (a) encourage employees to focus less on visual and data displays. (b) randomly collect data. (c) arbitrarily analyze data. (d) measure data in gigabytes. (e) let employees find patterns in large data sets.

e

Which of the following activities is included in the planning process of writing? A) Evaluating your work and measuring it against your goals B) Adding, deleting, substituting, or rearranging your content C) Ensuring that your document is free from typographical errors D) Getting feedback on your writing from another person E) Defining your purpose and analyzing your audience

e

Which of the following examples best demonstrates the use of you-attitude in a sentence? A) You must pay before the product is dispatched. B) We are happy to extend you a credit line of $50,000. C) You'll be delighted to know that you have been selected. D) I have spoken to my supervisor and he has approved your leave. E) You will receive complete insurance benefits as a full-time employee.

e

Which of the following examples illustrates the highest level of politeness from a superior to a subordinate? A) Turn in your assignment by Friday. B) Please turn in your assignment by Friday. C) All assignments should be turned in by Friday. D) Ensure that your assignment is turned in by Friday. E) Would you be able to turn in your assignment by Friday?

e

Which of the following guidelines should you follow when handling questions in an oral presentation? A) Avoid linking your answers to the points you've covered in the presentation. B) Say, "That's a good question" when a member of the audience asks you a question. C) Answer a question spontaneously even if you don't know the answer. D) Nod your head to indicate that you understand a question as it is asked. E) Summarize the main points at the end of the question period.

e

Which of the following is true of compound sentences? A) They have one main clause and one subordinate clause. B) They work best when joining two unrelated clauses. C) They are not good for showing logical relationships. D) They have only one main clause. E) They consist of two main clauses joined by a conjunction.

e

Which of the following is true of formal and informal visuals used for business communication? A) Informal visuals are used specifically for proposals and reports. B) Informal visuals are typically divided into tables and figures. C) Formal visuals are usually inserted directly into the text. D) Formal and informal visuals have numbers and titles. E) Informal visuals do not have numbers or titles.

e

Whitney has to deliver an informative presentation on a new laptop model to a large group of people. Which of the following guidelines should Whitney follow in order to effectively deliver her presentation? A) She should avoid the use of color and visuals as it tends to distract the audience. B) She should avoid giving her audience a written outline of her presentation as it might help them track her mistakes. C) She should avoid providing examples because they might confuse the audience and raise more questions. D) She should provide new information and not link it to the knowledge the audience already has. E) She should avoid bringing up the negatives of the new model unless she is sure that the audience will think of them.

e

A presentation following the _____ should be used when the audience may find the solution hard to accept. chronological pattern problem-causes-solution pattern excluding alternatives pattern pro-con pattern 1-2-3 pattern

excluding alternatives pattern

Janice is drafting a project report. She will most likely use visuals in the rough draft of the report to: make points less vivid. increase the time taken to read the report. de-emphasize important material. find relationships in the information. increase the wordiness of the report.

find relationships in the information.

You should use oral messages over written messages when you want to: present extensive or complex data. deliver bad news to your audience. present many specific details of a law, policy, or procedure. focus your audience's attention on specific points. minimize undesirable emotions.

focus your audience's attention on specific points.

Raj's team has to come up with an advertising strategy to promote a new brand of perfume. Raj, the leader, calls for a team meeting and collaborates with his team to devise the new strategy. After the meeting, Raj presents the questions and issues that they agreed on during the meeting and helps his team implement the solutions. In this scenario, Raj has organized a(n) _____. interactive presentation guided discussion training session goodwill presentation monologue presentation

guided discussion

People who write when they are feeling secure tend to: deaden their style of writing. demonstrate more stress in their writing. write more indirectly. rely on nouns rather than on verbs. have a more direct style of writing.

have a more direct style of writing.

A person should use one sentence explanations for visuals when the: information is a minor part of the proof. visual is not properly designed. material is new to the audience. information is complex. point is important.

information is a minor part of the proof.

The most important knowledge that a person gains in college is how to _____. learn think critically solve problems write network

learn

When delivering an oral presentation, you should: avoid personalizing the opening of your presentation for your audience. avoid using humor that is directed at yourself. use humor that is directed against your audience. avoid asking your audience questions during the presentation. never use humor that is directed against an inappropriate group.

never use humor that is directed against an inappropriate group.

The amount of big data is measured in _____. 3.5 kilobytes kbps one quadrillion gigabytes petabytes one billion bytes

petabytes

Chang, a marketing manager, is writing a summary of his recently implemented marketing campaign. His summary contains visual images in the form of graphs and charts that show how the market responded to the new campaign. Each graph and chart has been explained. To ensure that the explanations are well understood by the readers, Chang should: summarize the main point of a visual display after he presents it. organize information from right to left. avoid spelling out numbers that fall in the beginning of a sentence. use commas instead of spaces to separate groups of three digits. put numbers in parentheses at the end of a clause or sentence.

put numbers in parentheses at the end of a clause or sentence.

Eduardo and his colleague Linda are discussing workplace problems over coffee. Linda is particularly unhapp about a specific project that is extremely stressful and has unreasonable targets. Eduardo responds by reassuring her that things will be alright soon and tries to offer solidarity. Eduardo's response is an example of a _____ conversational style. reluctant avoiding imposing debating relating

relating

To reduce bias in communication, when you are addressing a reader whose name or gender you do not know, you should: avoid using a general group to which your reader belongs. omit the reader's position or job title. replace the salutation with a subject line. leave a blank for the reader to fill in his or her name. omit the salutation and the subject line.

replace the salutation with a subject line.

Oral and written messages both: show the audience how they would benefit from an idea, policy, service, or product. use we-attitude and positive emphasis. prompt an immediate response from the audience within the same amount of time. do not specify exactly what the audience should do. tend to enhance undesirable emotions.

show the audience how they would benefit from an idea, policy, service, or product.

For an oral presentation, a meeting, or a document with lots of visuals, try creating a _____, with a rectangle representing each page or unit. storyboard cluster blueprint boilerplate copyright

storyboard

As you design the slides for a PowerPoint presentation, you should: include about 10-15 points on each slide. use a consistent background for your slides. use complete sentences rather than bullet-point phrases. use a font size of 18 or 20 points. try creating slides that have more text than visuals.

use a consistent background for your slides.