BMGT 110 Chapter 9

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fixed position layout

allows workers to congregate around the product to be completed

program eval and review technique

analyze the tasks to complete a given project, estimate the time needed to complete each and compute the minimum time needed to complete the whole project

gantt chart

bar graph that clearly shows what projects being worked on and how much has been completed at any time

ISO 14000

collection of best practices for manging an organizations' impact on the environment

ISO 9000

common name given to quality management and assurance standards

materials requirement planning

computer-based operations management system that uses sales forecast to make sure needed parts and materials are available at the right place and time

quality

consistently producing what the customer wants while reducing errors before and after the delivery

Production

creation of finished goods and services using factors of production

Flexible Manufacturing

designing machines to do multiple tasks so they can produce a variety of products

purchasing

function that searches for high-quality material resources, finds the best suppliers and negotiates the best price for quality goods and services

assembly-line layout

in which workers do only a few tasks at a time

enterprise resource planning

newer version of MRP, combines the computerized functions of all divisions and subsidiaries of the firm into a single integrated software program that uses a single database

continuous process

one in which long production runs turns out finished goods over time ex: chemical plant

facility layout

physical arrangement of resources, including people, to most efficiently produce goods and provide services for customer

process manufacturing

physically or chemically changes materals

facility location

process of selection a geographic location for a company's operations

statistical process control

process of testing statistical samples of product components at each stage of production and plotting the test results on a graph

statistical quality control

process some managers use to continually monitor all phases of the production process and ensure quality is being built into the product from the beginning

lean manufacturing

production of goods using less of everything than in mass production -- less human effort, half the defects, 1/3 the engineering effort, half the floor space, 90% less inventory become so by increasing capacity to produce high quality goods while decreasing its need for resources

just-in-time inventory control

production process in which a minimum inventory is kept on the premise and supplies and other needs just in time to go on the assembly line

intermittent process

production run is short and the machines are changed frequently to make different products ex: custom-designed furniture

assembly process

puts together components to make a product

critical path

sequence of tasks that takes the longest time to complete

six sigma quality

sets benchmark of just 3.4 defects per million opportunities, detects potential problems to prevent their occurance

process layout

similar equipment and functions are grouped together

operations management

specialized area in management that converts or transforms resources, including HR like technical skills and innovation, into goods and services

mass customization

tailoring products to meet the needs of a large number of individual customers

modular layout

teams of workers combine to produce more complex units of the final product

production management

term used to describe all the activities managers do to help their firms create goods

Computer-Integrated Manufacturing

uniting of CAD & CAM to work together -- cuts as much as 80% of time needed to program

computer-aided manufacturing

use of computers in manufacturing of products

CAD

usse of computers in design of products

form utility

value production add to materials in the creation of finished goods and services

telecommuting

working from home via computer


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