BMGT 110 Chapter 9
fixed position layout
allows workers to congregate around the product to be completed
program eval and review technique
analyze the tasks to complete a given project, estimate the time needed to complete each and compute the minimum time needed to complete the whole project
gantt chart
bar graph that clearly shows what projects being worked on and how much has been completed at any time
ISO 14000
collection of best practices for manging an organizations' impact on the environment
ISO 9000
common name given to quality management and assurance standards
materials requirement planning
computer-based operations management system that uses sales forecast to make sure needed parts and materials are available at the right place and time
quality
consistently producing what the customer wants while reducing errors before and after the delivery
Production
creation of finished goods and services using factors of production
Flexible Manufacturing
designing machines to do multiple tasks so they can produce a variety of products
purchasing
function that searches for high-quality material resources, finds the best suppliers and negotiates the best price for quality goods and services
assembly-line layout
in which workers do only a few tasks at a time
enterprise resource planning
newer version of MRP, combines the computerized functions of all divisions and subsidiaries of the firm into a single integrated software program that uses a single database
continuous process
one in which long production runs turns out finished goods over time ex: chemical plant
facility layout
physical arrangement of resources, including people, to most efficiently produce goods and provide services for customer
process manufacturing
physically or chemically changes materals
facility location
process of selection a geographic location for a company's operations
statistical process control
process of testing statistical samples of product components at each stage of production and plotting the test results on a graph
statistical quality control
process some managers use to continually monitor all phases of the production process and ensure quality is being built into the product from the beginning
lean manufacturing
production of goods using less of everything than in mass production -- less human effort, half the defects, 1/3 the engineering effort, half the floor space, 90% less inventory become so by increasing capacity to produce high quality goods while decreasing its need for resources
just-in-time inventory control
production process in which a minimum inventory is kept on the premise and supplies and other needs just in time to go on the assembly line
intermittent process
production run is short and the machines are changed frequently to make different products ex: custom-designed furniture
assembly process
puts together components to make a product
critical path
sequence of tasks that takes the longest time to complete
six sigma quality
sets benchmark of just 3.4 defects per million opportunities, detects potential problems to prevent their occurance
process layout
similar equipment and functions are grouped together
operations management
specialized area in management that converts or transforms resources, including HR like technical skills and innovation, into goods and services
mass customization
tailoring products to meet the needs of a large number of individual customers
modular layout
teams of workers combine to produce more complex units of the final product
production management
term used to describe all the activities managers do to help their firms create goods
Computer-Integrated Manufacturing
uniting of CAD & CAM to work together -- cuts as much as 80% of time needed to program
computer-aided manufacturing
use of computers in manufacturing of products
CAD
usse of computers in design of products
form utility
value production add to materials in the creation of finished goods and services
telecommuting
working from home via computer
