BNAD 302 - CH. 8

A clan culture has what three characteristics?

- Encourages collaboration among employees - Strives to encourage cohesion through consensus & job satisfaction - A family-type organization

What are the four types of organizational culture outlined in the competing values framework (CVF)?

- clan - adhocracy market - hierarchy

Match the company with the organizational culture issues it has faced in recent years.

Zenefits - After the company faced lawsuits, one of the organization's directors sent a memo to employees asking that they discontinue using company headquarters stairwells for smoking, drinking, and sex. Volkswagen - Admitted in 2015 that it had engaged in fraudulent behavior by cheating on vehicle emission tests. Mitsubishi - Acknowledged that company engineers had been intentionally manipulating fuel-economy tests for 25 years.

A _____ culture has an internal focus and values flexibility rather than stability and control.

clan

In organizational socialization, the _____ phase takes place when a person is first hired and comes to learn what the organization is really like and how to adjust her/his expectations.

encounter

________ is a control mechanism for making sure the right people do the right things at the right time.

hierarchy of authority

In organizational culture, a story is a(n)

narrative based on true events which is repeated in order to emphasize a particular value.

Frank is a CPA who became interested in helping adults in some of the poorer neighborhoods file their taxes. He plans to start a tax filing center in a low-income area to help residents file their taxes at no cost. Frank's center is an example of a(n)

nonprofit organization

A company dress code and award ceremonies would be part of

observable artifacts

Sophie, a shift manager in a shoe store, has 40 employees on her shift that she directly supervises. The 40 workers who report directly to Sophie represent her

span of control

In organizational culture, enacted values represent the

values and norms that are actually exhibited in the organization.

The chain of command is also known as the

vertical hierarchy