BUS 101: Chapter 5 Practice Quiz

In the context of business communication, identify a true statement about American culture.

It demonstrates negative age bias toward old people.

As a listener, you are most likely to interpret the maximum meaning from a speaker's:

facial expressions.

In the context of challenges to effective communication, the term _____ refers to any interference that causes the message you send to be different from the message your audience understands.

noise

Which of the following practices is recommended for an effective business presentation?

Citing trusted sources, specific data, and expert quotations

In the context of American culture, which of the following is one of the don'ts for better listening?

Don't get overly comfortable.

In the context of the various roles employees take up in an organization, who among the following is most likely to spend a lot of their time listening?

Executives

Which of the following communication channels should ideally be used when you must communicate lengthy or detailed uncontroversial information?

Memos

Which of the following statements is true of business emails?

Response to emails should be as prompt as possible.

Which of the following practices is most likely to strike the right tone in a business message?

Using common words

In a business presentation, which of the following actions is likely to increase your credibility and persuasiveness?

Using expert quotations during the presentation

For making an effective business presentation, one should:

use clear transitions as one moves from point to point.

When using block paragraphs in messages, one should:

use single spacing.