BUS 160 - Chapter 9 SmartBook
An additive manufacturing process that creates a product one layer at a time using a nozzle similar to those in inkjet printers is...
3D printing
Mass production focuses on producing ____
A limited variety of products
Choose the answer that refers to a production process that puts components together.
Assembly
The type of production that puts components together is referred to as a(n) ____ process
Assembly
Ordering a new suit that will be made specifically for you by a tailor is an example of which process?
Customization
When you make a unique product or provide a specific service to specific individuals, you are performing which process?
Customization
Arrangement of resources, including people, to most efficiently produce goods and services is referred to as ____ layout
Facility
A type of problem that operations management planning helps to solve as it relates to manufacturing is ____
Facility layout
The process of ______ is significant because, once the decision has been made and implemented, the firm must live with it due to the high costs of moving.
Facility location
True or False: Students who can recognize future trends know that there are few opportunities for careers in operations management.
False
True or false: Using machines designed to do multiple tasks so they can produce a variety of products is called computer-aided design.
False
Companies sometimes spend millions to move location ____
For proximity to customers
The value producers add to materials in the creation of goods and services is the definition of ____ utility
Form
The value added to inputs during the creation of a product is called ____ ____
Form utility
Tremendous opportunities exist for careers in operations management due to ____
Increased competition
Choosing facility location has become more flexible for both companies and employees through the use of ____ ____ such as texting, teleconferencing, cell phones, and email.
Information technology
The ____-____-____ inventory method is designed to keep a minimum of parts, supplies, and other materials on hand just in time to go on the assembly line.
Just-in-time
____ manufacturing refers to the production of goods using less of everything.
Lean
Overall company quality is outlined by the standards set by the ____ National Quality Award
Malcolm Baldrige
The basic premise of just-in-time inventory is ____
Minimum inventory is kept on hand
ISO is best classified as a ____
Nongovernmental organization
The creation of finished goods and services using the factors land, labor, capital, entrepreneurship, and knowledge is:
Production
____ is the creation of finished goods and services using land, labor, capital, entrepreneurship, and knowledge.
Production
Which term describes the act of buying of all materials needed by the organization?
Pruchasing
In his job, Manuel finds the highest quality material resources, the best suppliers, and then negotiates the best prices. Manuel works in the ____ department
Purchasing
When a computerized data control ____ detects a problem, it notifies someone to make needed changes.
Sensor
Which acronym refers to the use of computers to design products?
CAD
What strategy focuses on a company deciding where to locate its operations?
Facility location
Choose the correct order of steps in the production process.
Inputs, production control, outputs
Using an Internet-focused strategy, operations managers are outsourcing design, production, and shipping to other firms. This process is called a(n):
Inter-firm process
Using less human effort, less manufacturing space, less investment in tools, and less engineering time is the basic premise of...
Lean manufactuing
The birth of information technology such as texting and email is giving firms and employees increased flexibility to choose ____ while staying competitive.
Locations
A computer-based operations management system that uses sales forecasts to make sure that needed parts and materials are available at the right time and place is referred to as ____
MRP
Technological changes have had such a great impact on the ______ that this segment of the American economy will likely never employ as many people as it did in the 1950s.
Manufacturing industry
A manager responsible for producing products, and delivering them on time, on budget, and to specifications is likely a(n) ____ manager
Operations
A specialized area of management that converts or transforms resources, including human resources, into goods and services is the definition of...
Operations management
Converting and transforming resources into goods and services in business is referred to as ____ ____
Operations management
True or false: The Malcolm Baldrige National Quality Award is to honor companies that show quality in seven key areas and have customer satisfaction ratings higher than competitors.
True
3D printing is a production process also known as ___ manufacturing
Additive
The type of production that does not concern itself with customer preferences, but instead focuses on making a large number of a few products is called ____ production
Mass
ISO is not part of the government, but is a federation of national ____ bodies
Standards
Select outputs of the production process.
-Goods -Services
Which of the following are outputs in the production process?
-Goods -Services
Industrial robots have completely changed manufacturing because they:
-Improve productivity -Can work 24/7 with great precision
List the steps in the production process with the first step at the top.
-Inputs -Production control -Outputs
Examples of a problem solved by operations management planning as it relates to manufacturing include:
-Inventory control -Facility location
Uses of sensors to control manufacturing processes include:
-The measurement of the thickness of material -Measuring humidity
What are two goals of operations management?
-To keep operations running efficiently -To create a good experience for the customer
For which reasons might a company choose to spend millions of dollars to move its facility from one location to another?
-To lower costs of obtaining resources -To reduce time to market -To be closer to a pool of qualified employees
The role of the operations manager is to ensure products are delivered:
-To specifications -On time -On budget
Using machines that are designed to do multiple tasks in order to produce a variety of products is called ____
Flexible
Many rapidly growing firms are outsourcing areas like engineering, design, and manufacturing with the use of the Internet, thus, developing a(n) ______ approach to operations management.
Interfirm
A short production run with frequent adjustments to machines is considered a(n) ______ process of production.
Intermittent
Maintaining ____ refers to consistently producing what the customer wants while reducing errors before and after delivery to the customer.
Quality
What is the goal of operations management in service industries?
To provide good experiences for those who use the service
True or false: Computers are used to design products when CAD is employed.
True
True or false: Facility layout depends greatly on the processes that are to be performed.
True
In order to be a quality organization, a firm must ____
Consistently produce what the customer wants
A production process like that of a chemical plant where the process has long runs during production is called a(n) ____ process
Continuous
What process requires long production runs that turn out finished goods over time?
Continuous process
When production runs are short and machines are frequently changed to make different products, which process is being used for production?
Intermittent
Which sector has lost more jobs due to technological changes?
Manufacturing
Which technology has greatly improved productivity while also reducing the number of jobs available to humans?
Robotics
MRP is a computer based operations management system that uses ______ to make sure that needed parts and materials are available at the right time and place.
Sales forecasts
