BUS 160 - Chapter 9 SmartBook

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An additive manufacturing process that creates a product one layer at a time using a nozzle similar to those in inkjet printers is...

3D printing

Mass production focuses on producing ____

A limited variety of products

Choose the answer that refers to a production process that puts components together.

Assembly

The type of production that puts components together is referred to as a(n) ____ process

Assembly

Ordering a new suit that will be made specifically for you by a tailor is an example of which process?

Customization

When you make a unique product or provide a specific service to specific individuals, you are performing which process?

Customization

Arrangement of resources, including people, to most efficiently produce goods and services is referred to as ____ layout

Facility

A type of problem that operations management planning helps to solve as it relates to manufacturing is ____

Facility layout

The process of ______ is significant because, once the decision has been made and implemented, the firm must live with it due to the high costs of moving.

Facility location

True or False: Students who can recognize future trends know that there are few opportunities for careers in operations management.

False

True or false: Using machines designed to do multiple tasks so they can produce a variety of products is called computer-aided design.

False

Companies sometimes spend millions to move location ____

For proximity to customers

The value producers add to materials in the creation of goods and services is the definition of ____ utility

Form

The value added to inputs during the creation of a product is called ____ ____

Form utility

Tremendous opportunities exist for careers in operations management due to ____

Increased competition

Choosing facility location has become more flexible for both companies and employees through the use of ____ ____ such as texting, teleconferencing, cell phones, and email.

Information technology

The ____-____-____ inventory method is designed to keep a minimum of parts, supplies, and other materials on hand just in time to go on the assembly line.

Just-in-time

____ manufacturing refers to the production of goods using less of everything.

Lean

Overall company quality is outlined by the standards set by the ____ National Quality Award

Malcolm Baldrige

The basic premise of just-in-time inventory is ____

Minimum inventory is kept on hand

ISO is best classified as a ____

Nongovernmental organization

The creation of finished goods and services using the factors land, labor, capital, entrepreneurship, and knowledge is:

Production

____ is the creation of finished goods and services using land, labor, capital, entrepreneurship, and knowledge.

Production

Which term describes the act of buying of all materials needed by the organization?

Pruchasing

In his job, Manuel finds the highest quality material resources, the best suppliers, and then negotiates the best prices. Manuel works in the ____ department

Purchasing

When a computerized data control ____ detects a problem, it notifies someone to make needed changes.

Sensor

Which acronym refers to the use of computers to design products?

CAD

What strategy focuses on a company deciding where to locate its operations?

Facility location

Choose the correct order of steps in the production process.

Inputs, production control, outputs

Using an Internet-focused strategy, operations managers are outsourcing design, production, and shipping to other firms. This process is called a(n):

Inter-firm process

Using less human effort, less manufacturing space, less investment in tools, and less engineering time is the basic premise of...

Lean manufactuing

The birth of information technology such as texting and email is giving firms and employees increased flexibility to choose ____ while staying competitive.

Locations

A computer-based operations management system that uses sales forecasts to make sure that needed parts and materials are available at the right time and place is referred to as ____

MRP

Technological changes have had such a great impact on the ______ that this segment of the American economy will likely never employ as many people as it did in the 1950s.

Manufacturing industry

A manager responsible for producing products, and delivering them on time, on budget, and to specifications is likely a(n) ____ manager

Operations

A specialized area of management that converts or transforms resources, including human resources, into goods and services is the definition of...

Operations management

Converting and transforming resources into goods and services in business is referred to as ____ ____

Operations management

True or false: The Malcolm Baldrige National Quality Award is to honor companies that show quality in seven key areas and have customer satisfaction ratings higher than competitors.

True

3D printing is a production process also known as ___ manufacturing

Additive

The type of production that does not concern itself with customer preferences, but instead focuses on making a large number of a few products is called ____ production

Mass

ISO is not part of the government, but is a federation of national ____ bodies

Standards

Select outputs of the production process.

-Goods -Services

Which of the following are outputs in the production process?

-Goods -Services

Industrial robots have completely changed manufacturing because they:

-Improve productivity -Can work 24/7 with great precision

List the steps in the production process with the first step at the top.

-Inputs -Production control -Outputs

Examples of a problem solved by operations management planning as it relates to manufacturing include:

-Inventory control -Facility location

Uses of sensors to control manufacturing processes include:

-The measurement of the thickness of material -Measuring humidity

What are two goals of operations management?

-To keep operations running efficiently -To create a good experience for the customer

For which reasons might a company choose to spend millions of dollars to move its facility from one location to another?

-To lower costs of obtaining resources -To reduce time to market -To be closer to a pool of qualified employees

The role of the operations manager is to ensure products are delivered:

-To specifications -On time -On budget

Using machines that are designed to do multiple tasks in order to produce a variety of products is called ____

Flexible

Many rapidly growing firms are outsourcing areas like engineering, design, and manufacturing with the use of the Internet, thus, developing a(n) ______ approach to operations management.

Interfirm

A short production run with frequent adjustments to machines is considered a(n) ______ process of production.

Intermittent

Maintaining ____ refers to consistently producing what the customer wants while reducing errors before and after delivery to the customer.

Quality

What is the goal of operations management in service industries?

To provide good experiences for those who use the service

True or false: Computers are used to design products when CAD is employed.

True

True or false: Facility layout depends greatly on the processes that are to be performed.

True

In order to be a quality organization, a firm must ____

Consistently produce what the customer wants

A production process like that of a chemical plant where the process has long runs during production is called a(n) ____ process

Continuous

What process requires long production runs that turn out finished goods over time?

Continuous process

When production runs are short and machines are frequently changed to make different products, which process is being used for production?

Intermittent

Which sector has lost more jobs due to technological changes?

Manufacturing

Which technology has greatly improved productivity while also reducing the number of jobs available to humans?

Robotics

MRP is a computer based operations management system that uses ______ to make sure that needed parts and materials are available at the right time and place.

Sales forecasts


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