BUS-161 Human Relations

win-win situation

A win-win situation occurs when the organization and the employees get what they want.

organization

An organization is a group of people working to achieve one or more objectives

behavior

Behavior is what people do and say.

Elton Mayo

Elton Mayo is called the "father of human relations."

group behavior

Group behavior consists of the things two or more people do and say as they interact.

interpersonal skills

Interpersonal skill is the ability to work well with diversity of people.

intrapersonal skills

Intrapersonal skills are within the individual and include characteristics such as personality, attitudes, self-concept, and integrity. Intrapersonal skills have also been called self-management abilities.

leadership skills

Leadership skill is the ability to influence others and work well in teams.

organizational behavior

Organizational behavior is the collective behavior of an organization's individuals and groups.

performance

Performance is the extent in which expectations or objectives have been met.

Hawthorne effect

The Hawthorne effect refers to an increase in performance caused by the special situation given to employees, rather than tangible changes in the work .

goal of human relations

The goal of human relations is to create a win-win situation by satisfying employee needs while achieving organizational objectives.

human relations

The term human relations means interactions among people

levels of behavior

The three levels of behavior are individual, group, and organization.

total person approach

The total person approach realizes that an organization employs the whole person, not just his or her job skills.

Theory Z

Theory Z integrates common business practices in the United States and Japan into one middle-ground framework appropriate for use in the United States.

system affect

Under the systems effect, all people in the organization are affected by at least one person, and each person affects the whole group or organization.