BUS-161 Human Relations
win-win situation
A win-win situation occurs when the organization and the employees get what they want.
organization
An organization is a group of people working to achieve one or more objectives
behavior
Behavior is what people do and say.
Elton Mayo
Elton Mayo is called the "father of human relations."
group behavior
Group behavior consists of the things two or more people do and say as they interact.
interpersonal skills
Interpersonal skill is the ability to work well with diversity of people.
intrapersonal skills
Intrapersonal skills are within the individual and include characteristics such as personality, attitudes, self-concept, and integrity. Intrapersonal skills have also been called self-management abilities.
leadership skills
Leadership skill is the ability to influence others and work well in teams.
organizational behavior
Organizational behavior is the collective behavior of an organization's individuals and groups.
performance
Performance is the extent in which expectations or objectives have been met.
Hawthorne effect
The Hawthorne effect refers to an increase in performance caused by the special situation given to employees, rather than tangible changes in the work .
goal of human relations
The goal of human relations is to create a win-win situation by satisfying employee needs while achieving organizational objectives.
human relations
The term human relations means interactions among people
levels of behavior
The three levels of behavior are individual, group, and organization.
total person approach
The total person approach realizes that an organization employs the whole person, not just his or her job skills.
Theory Z
Theory Z integrates common business practices in the United States and Japan into one middle-ground framework appropriate for use in the United States.
system affect
Under the systems effect, all people in the organization are affected by at least one person, and each person affects the whole group or organization.
