Bus 271 test 2
factor your audience into your content
A speech is a form of trade. In this trade, audience members give their attention in exchange for a perceived benefit. Your obligation as a speaker is to ________.
B. attach the file to an email to Jose
Abby finished a territory analysis report for her senior manager, Jose. The report turned out to be 35 pages, with additional individual store reports that were almost as long. Jose is wrapping up a two-state personnel review and will be in the office briefly in the morning before rushing out to the airport for a cross-country flight back to the home office. Abby is considering how to share her completed report. The best way for Abby to share this report is to ________.
A. on the ribbon marked paragraph
Aleksandar sat down at the office computer to fix the monthly vendor letter and realized he would need to start from scratch. The digital file had somehow been lost or never saved, and all he has is a paper copy. Working in Word, where will Aleksandar find the settings that will help him get his line spacing and indentation correct?
A. alex will focus on writing skills such as the you-view, being concise, and so forth
Alex had his notepad handy to plan. He needed to write a vendor about the deliveries that seemed to be coming later and later each week. This was becoming a real problem for his business, so he wanted to know what was going on to see if there was something his team could improve. He needs to get this email out before the next delivery. As Alex uses his plan, what should he focus on in this phase of writing this message?
A. "I may be able to help you pull that additional information together. Did he give you an idea what he wants to see?"
An associate is sharing a story of how the CEO has pushed back for additional information before a decision can be made on a capital purchase. Which response is most appropriate for an active listener?
A. send an email with the report as the body
Angela has finished her report about the potential change in the workplace layout and now needs to share the report with Dena, who asked for the report. Angela should ________.
B. stick with the seven principles of business communication
As a communicator, you are nearly assured of composing an ethical communication if you:
C. surveying your audience, referring to employee engagement strategies that indicate your audience's level of comfort
As a communicator, you can determine if your audience understood your message by?
c. asking a "what if" question
As with many things in life, getting started—in our case, writing the start to a speech—is often the hardest part. Which of the following is an effective way of opening a speech:
Call a break to give audience members an opportunity to stretch
Attention is both rare and fleeting, but there are many techniques a speaker can use to maintain an audience's attention. Based on the reading, which of the following is NOT an effective technique to use if you sense you're losing the audience's attention:
Actively listening to not only whats being asked but also for the question's intent
You want to incorporate audience participation in your upcoming speech, but you also want to maintain control of the audience and your message. When an audience member is asking a question, what should you be doing?
A. evaluate it by measuring it against your visual media standards, and choose a new visual if it doesn't pass muster
If a visual isn't working well in your communication you should?
line graph
If you have numerical data and you want to show a trend, the best graph to use is a:
B. create an informal report
Carrie's boss, Jorge, is considering changing the work schedule from 40 hours over five days to 40 hours over four days a week. He wants a preliminary analysis to determine if this will cause employee dissatisfaction or increase the cost of overtime. Carrie's best choice of format for this research is to ________.
B. her email failed to include all the information Ross needed to effectively answer her initial question
Charon recently sent out an email to her coworker ross inquiring when he might be finished with the first stage of a project. However, when she received his response, his email was filled with questions rather than an answer to charon's original inquiry. After several exchanges, Ross was finally able to answer Charon's initial question. If charon were to look back at her initial email, which error might she find?
A. indirect and remote stakeholders
Chris has completed the report for Yasmin about changing the workday from five days to four days a week. As he does his final read-through before giving his findings to Yasmin, Chris wonders about other stakeholders. There are some co-workers and even store regulars that may not be excited about the change. As Chris thinks about how the findings might find their way to individuals beyond Yasmin, Chris is also thinking about ________.
C. chris should create an informational report
Chris's boss, Yasmin, wants to consider changing the work schedule from 40 hours over five days a week to 40 hours over four days a week. She wants to know if this will cause any employee dissatisfaction or increase the cost of overtime. Chris hopes Yasmin will make this change; he would love three days a week off no matter how long the workday is. What should Chris do?
C. introduction, recommendation, support/reason, conclusion
Chris's boss, Yasmin, wants to consider changing the work schedule from 40 hours over five days a week to 40 hours over four days a week. She wants to know if this will cause any employee dissatisfaction or increase the cost of overtime. Yasmin tells Chris that other organizations are making this change, and she expects that Chris's research will find that this change makes sense for increased productivity. Chris expects to write an informal analytical report that Yasmin can use to support her decision to make this change. If Chris finds evidence to support this change, which organizational format makes the most sense for his report?
C. hierarchy
If you see a teddy bear in the foreground of the picture and other stuffed animals in the background, you pay close attention to the teddy bear. That's due to the visual design principal of:
B. meeting minutes
Dena, who manages a team in her company's social media department, wants to change the layout of her team's office to include more collaborative workspaces. She wants to know if this will cause any employee dissatisfaction or cause team members to feel as if they won't have time to focus on personal projects. Dena has asked her assistant, Angela, to conduct a focus group of seven employees to talk about the impact of this possible change. Which type of informal report should Angela write to present her work to Dena?
A. Yes; since he is writing a critique of the movie, this use falls under fair use
Dmitri is writing a review of a new movie. He wants to use stills from the movie and a promotional poster for the video as visual aids in his article. Is this use legal?
End key sentences with a descending tone
Each member of your work group is required to role-play a 5-minute employee coaching session in front of the management team. As one of the younger members of the group, your focus is on projecting a tone of confidence and command. Which of the following vocal techniques will make your vocal delivery more powerful when used judiciously?
B. Ed had loaded his message with jargon that was unclear to the Store Managers, so what is expected of them is unclear
Ed, the District Manager, sent an email to the Store Managers. He let them know that the recent marketing blitz was showing positive result, and his email sounded as though Ed wanted the Store Managers to do some more work. Ed had written, "We sure got a big bang for our buck out of that newspaper special. Your share of the sweat equity on this campaign will make the final revenue targets this quarter a breeze. Keep up the hard work." Why should Ed's Store Managers be cautiously excited rather than thrilled with his message?
B. Using the seven principles of effective communication
Effective writing is the result of: A. being clear and concise B. Using the seven principles of effective communication C. using the social communication model
Forgo the prepared remarks and use a Q&A approach for the entire presentation
Having sat through hundreds (thousands?) of mind-numbingly boring presentations, you've vowed not to be that presenter. Quick check before you start working on your speech. Which of the following is NOT an effective way to involve the audience and answer their specific questions:
b. research or method section
Hayley is writing a proposal for her senior manager, KJ. She estimates the report will turn out to be about 25 pages long. She knows this work will be classified as a formal report. Which of the following might Hayley use in her formal report as part of the body in the report?
B. its suitable if the image stands up to our visual media standards
How do we decide if an image is suitable for use in our communication
C. eleven
How many categories are too many categories for a pie chart?
A. all of them
How many of the business communication principals should apply to your choice of visual media?
C. create a podcast on the company website that addresses the problem and posts the solution
Imagine that you are working in a customer service capacity for a large organization. Customers have begun to report similar problems over and over via voice mail messages. You should:
A. Feedback
In the social communication model, the communication process would be linear except for: A. feedback B. Noise C. Decoding
A formal report goes more deeply into a topic and has more structure
Informal and formal reports are different because
A. plan his message to an audience who may react negatively to his email
James's manager asked him to email the rest of the employee team to let them know about the new security badging system and the security cameras being installed. James is worried the employees will think the company is being intrusive if they think they are being surveilled. What should James do next?
A. single line spacing. Double lines between the paragraphs. no indent
Julie's boss just asked her to update the formatting of the quarterly vendor letter. What format settings does Julie need for this letter?
B. selecting the format then choosing the Line Spacing command
Katy sat down at the office computer to fix the monthly vendor letter and realized she'd need to start from scratch. The digital file had somehow been lost (or never saved), and all she has is a paper copy. Working in Google Docs, where will Katy find the settings that will help her get the line spacing and indent correct?
c. proposal
Madison works at the main office of a regional grocery store. Her District Manager found a Request for Proposal (RFP) on the local school district website asking potential suppliers to provide a bid for all the district's food service needs in the next school year. The two-page document listed many items that must be provided in the requested proposals, such as nutritional listings, ratio of hot to cold meals, requirement to provide a sample contract, costs for service, separating fixed from variable costs, and so forth. The report that Madison will help create is a ________.
B. Albert, could you verify which form you want me to use for our meeting next week?
Malique has worked with Albert since he started at the store three years ago. Recently, Albert was promoted to be Malique's boss. They are scheduled to sit down next week to establish performance objectives for the year. Malique is trying to decide how to start the first sentence of the email asking which form to use. Which of the following statements is the best choice?
A. No
Mason is proud of all the work he put into creating an email announcing the spring employee softball team. He must admit that completing the planned step forced him to look up all the league rules and fees first saved him time as he wrote. That planning made writing a breeze. The whole thing really has not been as complicated as he initially expected. Is Mason ready to send the message now?
A. tell a story that includes student gun violence victims and activist efforts.
One of the assignments for your speech class is to develop and present a 5- minute speech on a topic of your choice! You've chosen to speak on gun control, an issue you're passionate about. You want to use your speech to recruit a group of students to lobby for changes in gun legislation. What's the key to achieving that objective?
B. not to share protected or proprietary information
Rosie is posting something online and she wants to be ethical. One of the rules she should keep in mind is:
B. introduction, support, summary
Sophia noticed that the customer check-out lines at her store have become much longer than they used to be on Sundays. Some disgruntled customers have asked why there are so few checkers in the morning on a weekend. Sophia asks her morning manager, Valerie, to track the number of customers at each checker stand for the next 30 days and compare it to last year's numbers. Valerie collects the checker stand data and starts her outline for the short report.Which major sections should her report include?
C. You can get immediate feedback and address misunderstandings
Spoken communication allows for flexibility in the social communication model because:
the intended outcome of your presentation
The first step in developing a presentation is to identify:
30 pint font size
To balance readability and information processing, the 10/20/30 formatting rule recommends a:
C. executive summary
Tobias is writing a feasibility report for, Alex, his senior manager. Tobias estimates the report will turn out to be about 40 pages long, based on his knowledge of a similar report completed five years ago. He knows this work will be classified as a formal report. He reviews the prior report and his school notes to consider which sections he might need to include in the report he is generating. Which of the following might Tobias use in his formal report as part of the "front section"?
"their wives, female, short, Asian"
What biased terms are in this paragraph?Executives and their wives are invited to the recognition weekend. Childcare for children under 5 is available to any female employee that wants to have the afternoon off for the sailing tournament. Be sure to meet the short, Asian award-winning coach near the diving board of the main pier.
Acknowledge the criticism instead of denying or deflecting
What is the most important characteristic of a written response to internal and external criticism?
A. the message has several grammatical errors, style errors, and typos
What is wrong with this informative message? To: All employeesFrom: HRSubject: Benefit packages are ready to pick upIt is that time of year again to reenroll for your health benefits. Teh packets are on my desk and can be picked up at any time. Pls do so as soon as possible.Thank youSally JonesHR Specialist505-221-3456
C. make the title active and point out your message
When choosing a title for a graph, a great way to communicate your message to the audience is to:
b. use contrasting colors with dotted and dashed lines and labels
When creating a line chart that can be read by an audience member who is color blind, a communicator should:
B. sometimes helpful to make the process more accessible and easy to understand, but sometimes the process is so complicated that it should only be written out.
When faced with communicating a complicated process, an image is?
B. measure them against the social communication model and determine what kinds of communication the tool facilitates
When reviewing digital tools to see if they'll help you communicate effectively, you should:
C. to simplify data of any kind, whether its represented in numbers or in words
When should you use a chart or graph?
Sentence A employs parallelism better
Which of the following examples best employs sentence parallelism? When scheduling travel, be sure to plan for each of these potential issues: a late arrival at the airport, a delayed flight time, a long wait at baggage claim, and an issue with traffic as you leave the airport. Waiting a long time for customer service, feeling unheard, and poor merchandise—these are all common complaints that come to our customer service desk.
Direct your comments at the behavior and not the person
Which of the following guidelines should you use when writing an internal criticism of a colleague?
Visitor parking spaces are set aside to ensure that our guests can park conveniently
Which of the following represents the passive voice style of criticism
There are specific ways that the appearance of the break room can be improved
Which of these statements represents constructive criticism to a subordinate employee?
Asking the critic for clarification and details
Which one of these actions or behaviors would be considered a positive or constructive reaction to criticism in the workplace?
C. a written letter
Which one of these is NOT an element of nonverbal communication?
Live chats allow companies to start a conversation with visitors to the page, where they might not have been able to talk to them otherwise.
Why has Live Chat become a go-to tool for companies and their websites to engage with customers?
c. the use of all capital letters makes it appear the manager is yelling at the employees
Why might the following message anger the remote employees if it was sent as an email? I know we are new at working together. Many of you may not have worked with a remote supervisor before. Where possible, I will complete forms and information if I can submit them to headquarters for you. What happened last week was a PROBLEM when only one of the four of you responded to the request to ENTER YOUR PREFERRED VACATION DAYS. Without that information, I am unable to get backup for the team.
Gestures that clarify and support your message
You are rehearsing a forthcoming speech to an alumni association gathering. One of your friends—a "go big or go home" type—recommends you turn up the volume on your body language. You decide to video your presentation and review yourself. What effect should you strive for?
From insert tab, select text box
You have vowed to create a custom presentation using none of the default slide layouts. To add text in an area where there is no preformatted text box:
B. he's breaking pattern, and the eye always goes to the part of an image thats different
You see a line of soliders standing at attention, and one of them is sitting cross-legged on the group. Your eye is drawn to that soldier that's sitting because?
select insert > picture> click to select and click open to insert
You want to incorporate a powerful image to balance the text and data in your presentation. You recently took a photo that would be perfect. To insert your photo:
From the home tab, select arrange > send to back
You're building a layered slide, with a full-size image and a text box. You created the text first and it's now obscured by the image. To bring your text forward, you would use the following commands:
incorporate appropriate images and media to engage multiple learning styles
You're considering the development of your slides for a presentation to a diverse audience. To ensure that the message you intend to communicate is the message that's received, a presentation best practice is to:
select insert > online video > search youtube > select a video > insert
You're creating a class presentation on note-taking strategies and want to include the YouTube video that taught you how—and why—to use Cornell notes. To add it to your presentation:
Answer the question: Why you?
You're vying for an opportunity to represent your company at the local community college's career conference. (Did I mention the speaker chosen is awarded a $1,000 bonus plus two additional vacation days?) The topic is defined. What's your next step?
B. join a local speakers bureau and volunteer to speak at low-stakes events
You've been monitoring business employment and career trends and have decided to develop a personal brand that allows you some measure of creative and financial independence. What action represents your best next step?
Request a private session to understand what her needs are and brainstorm as to how to resolve the issue
Your manager is driving you crazy by scheduling private "pre-meetings" before standard meetings so that she feels better prepared for the information you must present to her managers. You are frustrated by the double work. What should you do?
From the home tab, click on a slide thumbnail and select Delete
Your meeting organizer sends you an email asking you to edit your presentation down to 15 min to accommodate a "drop-in" visit from your president. To delete one or more slides:
select view and then grid view
Your meeting organizer sends you an email asking you to edit your presentation down to 15 minutes to accommodate a "drop in" visit from your President. You think it would be easier to delete and move slides in grid view. To shift from the default to grid view:
craft a professional email explaining the facts as you know them and ask for help to resolve the situation
Your sales manager informs you that there is a problem with one of your customers failing to pay an overdue invoice. Apparently, Accounting has already sent a gentle reminder and has asked your boss to escalate the issue. Your manager instructs you to contact the customer to get action. You should:
It describes the reason the report was created
the body section of a formal report should include a Problem Statement because ____.
content, organization, and delivery
the key elements of a good presentation are
c. more information about the receiver of the message
the store manager asked James to track down the paperwork on a missing shipment and write an email to Surfine Vending explaining what went wrong. James feels like he needs to do something more before he starts the message. Which of the following does he need before he can start writing?
repeat the information from the cover page and add important details
the title page of a formal report should ____.
click edit untitled presentation and rename
to save a google slides presentation
click to edit presentation and rename
to save a new Microsoft powerpoint presentation online:
from the design tab, select a theme and click it to apply
you want to experiment with different color, layout, and font options, but the number of possible combinations is overwhelming. you decide to scroll through the theme options to see how they work with your material. to do that:
