BUS 301 Exam 1

Conservation

order, self restriction, preservation

Anne, a manager, hires the first person she interviews because she believes that person can do the job adequately. Anne is

resolving the problem

cognitive dissonance

the psychological discomfort a person experiences between his or her cognitive attitude and incompatible behavior

In an ethical dilemma,

there are two choices, neither of which resolves the situation in an ethically acceptable manner.

The remedy for motivated blindness is

to root out conflicts of intereset

Group work is done Time to move onto other things Return to independence Emphasize valuable lessons learned

Adjourning (stage 5)

The head of ABC Company announces that the company is going to start a weekend project teaching self-defense techniques to underprivileged kids in the neighborhood. Thomas decides to register for the project, as he is a trained kickboxer. This action of Thomas reflects the __________ component of his attitude.

Behavioral

According to research, the relationship between job performance and job satisfaction is best summarized by which of the following statements?

Both variables indirectly influence each other

______ is the remedy for ill-conceived goals.

Brainstorm unintended consequences

Which of the following is not one of the predominant models of the causes of job satisfaction?

Cognitive Dissonance

self-transcendence

Concern for the welfare and interests of others (universalism, benevolence)

______ is defined by restraint of actions, inclinations, and impulses likely to upset or harm others and violate social expectations or norms.

Conformity

"I will make a list on the board of all of our ideas." Joe is acting as

Coordinator

Juliet often takes office supplies home for her personal use. This is an example of

Counterproductive Work Behavior (CWB)

Eleanor wants to be sure that the final team project in a senior capstone course is of top quality. Jerome, another team member, just wants to get it done quickly. Using Ajzen's model, what can Eleanor do to try and encourage Jerome to work hard?

Create a positive attitude

______ highlight the fact that choosing among available options is not always a choice between right and wrong.

Ethical dilemmas

Uncertain and anxious about such unknowns as their roles The ice-breaking stage

Forming (stage 1 )

Joe, a hard and productive worker, quit because he couldn't get along with his coworkers. This would be diagnosed as a(n) ________ level problem.

Group

Three months ago, XYZ Corporation changed the way the typing pool is organized from a self-managed team to a more traditional structure in which employees receive their assignments from a direct supervisor. Since then, three of the seven employees have left the organization. ______ is the OB perspective applied here.

Group

Openness to change

Independence of thought, action, and feelings and readiness for change

_____ is(are) when we hold others less accountable for unethical behavior that is carried out through third parties.

Indirect blindness

Kelly suggests a new approach.

Initiator

Three most important roles in a group

Initiator, orienter, energizer

People bring their abilities, goals, and experiences to each and every situation, which often changes the situation. Conversely, because situations have unique characteristics, such as opportunities and rewards, they change people. This dynamic reflects the interactional perspective, which explains that behavior is a function of

Interdependent person and situational factors

Harriet saw Josephine cheating on a test in their OB class. However, she did not report this because Josephine is on her team in the class and she feared that Josephine might be kicked out of the class and that this would hurt her team's chances of doing well on their project. Harriet is experiencing

Motivational Blindness

Respected member, other than the leader, help resolve conflict Team spirt is experienced Feel they have found their proper roles

Norming (stage 3)

Because the auditors of XYX Company accepted a client firm's questionable financial statements when the infractions have occurred over time, James believes that they are

On a slippery slope

Recently, the Acme Explosives Company was sold to a new owner, Roadrunner Inc. The operations of the two organizations are going to be merged, with several of the manufacturing locations possibly to be eliminated. ______ is the most likely OB perspective to apply.

Organizational

Sharon quit her job because she felt that her department's reward system favored men. This would be diagnosed as a(n) _________ level problem.

Organizational

Elaine often volunteers to help others when they run into problems with their projects. She is very positive, always on time, and never calls in sick. Exhibiting ________ is likely to create positive impressions among Elaine's colleagues and manager.

Organizational Citizenship Behavior (OCB)

The ______ keeps the group headed toward its stated goals.

Orienter

When Daniel's daughter got seriously ill, his boss Kyle and fellow employees went to the HR department and arranged to donate some of their sick leave to him so he could spend more time with his family. Daniel is most likely to be experiencing

Perceived Organizational Support (POS)

Focused on solving a task Get their work done without bothering others Open communication Strong cooperation Helpful behavior

Performing (stage 4)

Maria is having an argument with her father. He believes that focusing on her computer skills is the most important of Maria's college experience. Maria disagrees, arguing that ______ is/are the more critical.

Problem solving skills

self-enhancement

Pursuit of one's own interests and relative success and dominance over others (power, achievement)

Which of the following is NOT one of the basic elements of selecting an effective solution?

Selecting an OB concept or topic to apply

_________ are both elements of hedonism.

Self-enhancement and openness to change

Several people have quit the administrative support unit of the company recently. About that time, a new company moved into the area with a better health care plan and comparable wages. ______ is the most likely OB perspective to apply.

Situational

Time of testing Individuals test the leaders polices Subgroups mat form and resist the current direction of the leader

Storming (stage 2)

In a study of executives from 300 companies, the most desirable soft skill named was

Teamwork

Which of the following statements is true about Tuckman's five-stage model of group development?

The five stages are not necessarily of the same duration or intensity

The idea of perceived organizational support is that if treated well, employees are motivated by

The norm of reciprocity

Genevieve is a very religious person who does volunteer work for her church on weekends. When it came to selecting who would chair the United Fund drive for the department, her manager immediately thought of her and asked her to serve. The manager's action reflects the __________ model of job satisfaction.

Value attainment

The _________ model suggests that managers should structure the work environment and rewards to match employees.

Value attainment

Kim lives and works in a small town, even though she prefers life in a bigger city. She is quite dissatisfied with her current job and is thinking of leaving the organization. She is worried, however, about her ability to find other employment that pays as well as her current job. Additionally, she is concerned about finding another organization that offers college tuition reimbursement. Based on this information, Kim is experiencing

Withdrawal cognitions

Values represent beliefs that influence behaviors _____________; attitudes relate to behavior __________.

across all situations; towards specific targets

Sally doesn't complain to a man smoking in the nonsmoking section of a restaurant because it doesn't bother her. This lack of irritation reflects the ______ component of her attitude. She is neutral toward people smoking in restaurants.

affective

Research shows that when an organization breaches a psychological contract,

employees are likely to be less committed and satisfied and more likely to quit, and their performance is more likely to be lower

Simone wants to become a partner in her Atlanta law firm. She knows that if she bills the most revenue, it will help her get her partnership. This _____ can lead to unethical behavior.

ill-conceived goal

_______ are goals and incentives set to promote a desired behavior, but instead encourage a negative one.

ill-conceived goals

In the Organizing Framework,

inputs lead to process, which leads to outcomes