BUS
a company that has a global vision
recognizes and reacts to international business opportunities
The goal of _____ is to redesign business processes to achieve improvements in cost control, product quality, and customer service
reengineering
Which of the following is not an incentive program based on performance
salary
_____ is the process of gathering information and evaluating which persons in the applicant pool possess the qualifications necessary to be successful on the job
selection
The tool most widely used in making hiring decisions is the
selection interview
Herzberg's motivators are similar to which levels of Maslow's Hierarchy?
self-actualization and self-esteem
By limiting the number of times a person can use a type of software before registering as the authorized owner of that software, software firms are dealing with problems associated with:
software piracy
copying of software programs by people who haven't paid for them is called
software piracy
which type of business organization experiences the least governmental regulation?
sole proprietorship
Entrepreneurs could potentially get early stage funding from the following except:
stock market
who provides the start-up financing for the majority of new small businesses?
the business owner and his or her family and friends
which of the following statements about a socialist economic system is true
the government owns or controls the major industries
_____ means that a portion of an employee's pay is directly linked to an individual or organizational performance measure.
variable pay
Which of the following is NOT a key attribute of the virtual corporation?
vertical integration is easy with this form of organization
Which of the following statements about computer viruses is true
viruses copy themselves onto other software
In addition to being creative people, entrepreneurs are generally also ______
willing to take risks
a falling box injured Jenny while she was helping to unload a truckload of dog foods for her employer, a pet store operator. She is receiving pay for lost work time due to work-related injuries. ____ paid her for her lost work time
worker's compensation
according to the Hawthorne effect
workers respond to being paid attention to
recruitment may involve all of the following EXCEPT
writing job descriptions
The 3 branches of US government are
Executive, Legislative, Judicial
decentralization is usually desirable in a company when:
Firm is operating in a dynamic environment; employees are willing to take responsibility; firm is very large; firm is geographically dispersed
The ______ is an international bank that normally provides short-term loans to countries that are unable to meet their budgetary expenses
International Monetary Fund
Supervisory, middle, and top
Most firms have three distinguishable levels of management. They are:
_____ planning is short-range, detailed planning that is based on long-range planning completed by middle management
Tactical
Which of the following factors affects an employee's compensation?
The level of labor competitiveness in the area; The organization's pay structure
What global institution monitors international trade policies?
WTO
______ is responsible for identifying the Theory Z style of management
William Ouchi
A good technology plan provides employees with the tools they need to perform their jobs at the highest levels of efficiency. They first step in developing a good technology plan is:
a needs assessment
The difference between small business owners and entrepreneurs is that small business owners:
accept the status quo and take a short-term view of the future
the combination of adidas and reebok was an example of a(n) ______.
acquisition
In a transaction processing system the database can be updated in two way. They are ____ processing
batch and on-line
An economic system based on competition in the marketplace and private ownership of the factors of production is known as:
capitalism
which of the following is NOT a form of variable pay
commissions
reported monthly by the Bureau of Labor Statistics, the _____ is the most widely publicized measure of inflation
consumer price index
the ____ represents the prices of a market basket of goods and services as measured monthly by the Department of Labor
consumer price index (CPI)
The growing number of individuals who work at temporary or part-time jobs are known as ____ workers
contingent
determining the reasons for the deviations from the standard in work performed is part of the ______ process
control
In performing what function, managers measure the results of operations and compare them with the results laid out in original goals
controlling
Franchisors in foreign countries must be aware of:
currency exchange; language differences; local culture; political risks
business information include
customer past purchase; employee payroll; customer address and email; production schedules
The term ___ refers to the quantity of a product that buyers are willing to purchase at various prices
demand
_____ is the quantity of good or service that people are willing to buy at various prices
demand
After a manager has compared actual performance with standards, the next step is to:
determine the reasons for any deviations
at your neighborhood Burger King, some employees take and fill orders, other prepare food, a few clean and maintain equipment, and some supervise. This process of dividing work into separate jobs and assigning tasks to workers is called
division of labor
the slope of the demand curve is
downward sloping to the right
The first type of training and development a new employee will be exposed to is:
employee orientation
The person who takes the risk of starting and managing a business to make a profit is called a(n):
entrepreneur
a well-written business plan should contain
executive summary or company overview a marketing plan a vision and mission statement a management plan
The least costly and least risky method for selling a product on the global market is:
exporting
More involved in day-to-day operations than in planning, ________ supervise employees and coordinate their activities to ensure consistent companywide work.
first-line managers
in the management assistance area, the Small Business Administration (SBA) provides all of the following EXCEPT:
free college credit courses in management
A ______ organization groups groups together people who have comparable skills and perform similar tasks
functional
An advertising agency that has separate departments for artwork, creative design, print advertising, radio advertising, television advertising , and specialty advertising is using ______ departmentalization
functional
Jane works in the human resources department of a company that manufactures packaging machines. She handles payroll and insurance. Jane is in a(n) _____ position
functional
advantages of a person to get a McDonald's franchise include the following except:
get % of revenue sharing from all other McDonald's restaurants
the key element in socialism is
governmental control
If you were a US farmer receiving a subsidy, your are _____
guarantee of certain price even if market prices is much lower
The franchisor generally does NOT provide the franchisee with
help in employee selection
Herzberg identified several _______ factors that did not necessarily motivate employees if they were increased, but could cause employees to become dissatisfied if they were missing or inadequate
hygiene
the United States buys copper from Chile's Escondido copper mine. The copper is used to make wiring for the US telecommunications industry and for many other purposes. For the US the copper is an example of a(n)
import
a recent regulation enacted by the Commission for Protective Trade Measures in Russia limits the amount of poultry meat that can be brought into the country and sold in the country each year to 1.05 billion tons. Russia is using a (n) _____ to protect its domestic poultry industry
import quota
____ are limitations on the quantity of certain types of goods that can be imported over a period of time
import quotas
interpersonal
in the _____ management role, managers act as liasons and develop and maintain contacts outside their own departments
____ is the horizontal expansion of an employee's job
job enlargement
In many companies, workers are trained by assigning them to several different jobs over a period of time. This regular shifting of assignments is called:
job rotation
The skills, knowledge, and abilities a person must have to fill a job are spelled out in a(n)
job specification
A _____ is when two or more companies form a special entity to undertake a specific project, usually for a specific period of time
joint venture
an enterprise in which two or more firms or investors (including governments) share ownership of a business and its property rights is called a(n)
joint venture
Typical staff positions are found in _____ departments.
legal and human resources
which of the following is among the rewards of being a small business owner?
lifestyle freedom
According to Theory Y, workers _____ their work
like delegation and responsibility in
_____ offer companies a more cost-effective way to link computers than linking terminals to a mainframe computer.
local area networks
the disadvantages of buying a franchise include the following except:
management assistance
A(n) ______ is the collective term that describes the methods and the equipment used to provide information about all aspects of a firm's operation
management information system
A system that collects and stores the company's key date and produces the information needed by managers for analysis, control and decision making is called a(n)
management support system
Which of the following is NOT an advantage associated with matrix structures
managers can build large, permanent teams of specialists
Many classic entrepreneurs are ____ who start small and plan to keep their business small
micropreneurs
carry out plans and policies of top management
middle managers usually
_____ refers to a government's programs for controlling the amount of money in circulation
monetary policy
Because the government limits them by law, there are few ____ in the United States
monopolies
In 2018, the country of Brazil, had imports of $78.02 billion and had a favorable balance of trade. This means that Brazil had:
more than $78.02 billion in exports
The process of ____ starts when each side in a labor dispute states its position and presents its demands
negotiation
A LAN is a
network of computer systems that share the use of software and hardware
Elements of a legal contract include
offer and acceptance; consideration; capable parties; legal
once small businesses hire employees, they can ____ to increases job satisfaction and retain their employees.
offer flexible working hours; provide comfortable working conditions; share profits with employees; provide employee benefit programs
_____ is the process of arranging the structures and relationships of human and material resources to carry out an organization's plans
organizing
which of the following is a disadvantage of the corporate form of organization
owners and managers are not always the same people and may have different goals
In performing the _____ function, managers set goals and determine the best way to achieve them.
plannning
According to Herzberg, hygiene factors are:
potential job dissatisfiers
A gaming software company organized its staff based on plot design, graphics, software development, testing is a company with ______ divisions
process