BUS

a company that has a global vision

recognizes and reacts to international business opportunities

The goal of _____ is to redesign business processes to achieve improvements in cost control, product quality, and customer service

reengineering

Which of the following is not an incentive program based on performance

salary

_____ is the process of gathering information and evaluating which persons in the applicant pool possess the qualifications necessary to be successful on the job

selection

The tool most widely used in making hiring decisions is the

selection interview

Herzberg's motivators are similar to which levels of Maslow's Hierarchy?

self-actualization and self-esteem

By limiting the number of times a person can use a type of software before registering as the authorized owner of that software, software firms are dealing with problems associated with:

software piracy

copying of software programs by people who haven't paid for them is called

software piracy

which type of business organization experiences the least governmental regulation?

sole proprietorship

Entrepreneurs could potentially get early stage funding from the following except:

stock market

who provides the start-up financing for the majority of new small businesses?

the business owner and his or her family and friends

which of the following statements about a socialist economic system is true

the government owns or controls the major industries

_____ means that a portion of an employee's pay is directly linked to an individual or organizational performance measure.

variable pay

Which of the following is NOT a key attribute of the virtual corporation?

vertical integration is easy with this form of organization

Which of the following statements about computer viruses is true

viruses copy themselves onto other software

In addition to being creative people, entrepreneurs are generally also ______

willing to take risks

a falling box injured Jenny while she was helping to unload a truckload of dog foods for her employer, a pet store operator. She is receiving pay for lost work time due to work-related injuries. ____ paid her for her lost work time

worker's compensation

according to the Hawthorne effect

workers respond to being paid attention to

recruitment may involve all of the following EXCEPT

writing job descriptions

The 3 branches of US government are

Executive, Legislative, Judicial

decentralization is usually desirable in a company when:

Firm is operating in a dynamic environment; employees are willing to take responsibility; firm is very large; firm is geographically dispersed

The ______ is an international bank that normally provides short-term loans to countries that are unable to meet their budgetary expenses

International Monetary Fund

Supervisory, middle, and top

Most firms have three distinguishable levels of management. They are:

_____ planning is short-range, detailed planning that is based on long-range planning completed by middle management

Tactical

Which of the following factors affects an employee's compensation?

The level of labor competitiveness in the area; The organization's pay structure

What global institution monitors international trade policies?

WTO

______ is responsible for identifying the Theory Z style of management

William Ouchi

A good technology plan provides employees with the tools they need to perform their jobs at the highest levels of efficiency. They first step in developing a good technology plan is:

a needs assessment

The difference between small business owners and entrepreneurs is that small business owners:

accept the status quo and take a short-term view of the future

the combination of adidas and reebok was an example of a(n) ______.

acquisition

In a transaction processing system the database can be updated in two way. They are ____ processing

batch and on-line

An economic system based on competition in the marketplace and private ownership of the factors of production is known as:

capitalism

which of the following is NOT a form of variable pay

commissions

reported monthly by the Bureau of Labor Statistics, the _____ is the most widely publicized measure of inflation

consumer price index

the ____ represents the prices of a market basket of goods and services as measured monthly by the Department of Labor

consumer price index (CPI)

The growing number of individuals who work at temporary or part-time jobs are known as ____ workers

contingent

determining the reasons for the deviations from the standard in work performed is part of the ______ process

control

In performing what function, managers measure the results of operations and compare them with the results laid out in original goals

controlling

Franchisors in foreign countries must be aware of:

currency exchange; language differences; local culture; political risks

business information include

customer past purchase; employee payroll; customer address and email; production schedules

The term ___ refers to the quantity of a product that buyers are willing to purchase at various prices

demand

_____ is the quantity of good or service that people are willing to buy at various prices

demand

After a manager has compared actual performance with standards, the next step is to:

determine the reasons for any deviations

at your neighborhood Burger King, some employees take and fill orders, other prepare food, a few clean and maintain equipment, and some supervise. This process of dividing work into separate jobs and assigning tasks to workers is called

division of labor

the slope of the demand curve is

downward sloping to the right

The first type of training and development a new employee will be exposed to is:

employee orientation

The person who takes the risk of starting and managing a business to make a profit is called a(n):

entrepreneur

a well-written business plan should contain

executive summary or company overview a marketing plan a vision and mission statement a management plan

The least costly and least risky method for selling a product on the global market is:

exporting

More involved in day-to-day operations than in planning, ________ supervise employees and coordinate their activities to ensure consistent companywide work.

first-line managers

in the management assistance area, the Small Business Administration (SBA) provides all of the following EXCEPT:

free college credit courses in management

A ______ organization groups groups together people who have comparable skills and perform similar tasks

functional

An advertising agency that has separate departments for artwork, creative design, print advertising, radio advertising, television advertising , and specialty advertising is using ______ departmentalization

functional

Jane works in the human resources department of a company that manufactures packaging machines. She handles payroll and insurance. Jane is in a(n) _____ position

functional

advantages of a person to get a McDonald's franchise include the following except:

get % of revenue sharing from all other McDonald's restaurants

the key element in socialism is

governmental control

If you were a US farmer receiving a subsidy, your are _____

guarantee of certain price even if market prices is much lower

The franchisor generally does NOT provide the franchisee with

help in employee selection

Herzberg identified several _______ factors that did not necessarily motivate employees if they were increased, but could cause employees to become dissatisfied if they were missing or inadequate

hygiene

the United States buys copper from Chile's Escondido copper mine. The copper is used to make wiring for the US telecommunications industry and for many other purposes. For the US the copper is an example of a(n)

import

a recent regulation enacted by the Commission for Protective Trade Measures in Russia limits the amount of poultry meat that can be brought into the country and sold in the country each year to 1.05 billion tons. Russia is using a (n) _____ to protect its domestic poultry industry

import quota

____ are limitations on the quantity of certain types of goods that can be imported over a period of time

import quotas

interpersonal

in the _____ management role, managers act as liasons and develop and maintain contacts outside their own departments

____ is the horizontal expansion of an employee's job

job enlargement

In many companies, workers are trained by assigning them to several different jobs over a period of time. This regular shifting of assignments is called:

job rotation

The skills, knowledge, and abilities a person must have to fill a job are spelled out in a(n)

job specification

A _____ is when two or more companies form a special entity to undertake a specific project, usually for a specific period of time

joint venture

an enterprise in which two or more firms or investors (including governments) share ownership of a business and its property rights is called a(n)

joint venture

Typical staff positions are found in _____ departments.

legal and human resources

which of the following is among the rewards of being a small business owner?

lifestyle freedom

According to Theory Y, workers _____ their work

like delegation and responsibility in

_____ offer companies a more cost-effective way to link computers than linking terminals to a mainframe computer.

local area networks

the disadvantages of buying a franchise include the following except:

management assistance

A(n) ______ is the collective term that describes the methods and the equipment used to provide information about all aspects of a firm's operation

management information system

A system that collects and stores the company's key date and produces the information needed by managers for analysis, control and decision making is called a(n)

management support system

Which of the following is NOT an advantage associated with matrix structures

managers can build large, permanent teams of specialists

Many classic entrepreneurs are ____ who start small and plan to keep their business small

micropreneurs

carry out plans and policies of top management

middle managers usually

_____ refers to a government's programs for controlling the amount of money in circulation

monetary policy

Because the government limits them by law, there are few ____ in the United States

monopolies

In 2018, the country of Brazil, had imports of $78.02 billion and had a favorable balance of trade. This means that Brazil had:

more than $78.02 billion in exports

The process of ____ starts when each side in a labor dispute states its position and presents its demands

negotiation

A LAN is a

network of computer systems that share the use of software and hardware

Elements of a legal contract include

offer and acceptance; consideration; capable parties; legal

once small businesses hire employees, they can ____ to increases job satisfaction and retain their employees.

offer flexible working hours; provide comfortable working conditions; share profits with employees; provide employee benefit programs

_____ is the process of arranging the structures and relationships of human and material resources to carry out an organization's plans

organizing

which of the following is a disadvantage of the corporate form of organization

owners and managers are not always the same people and may have different goals

In performing the _____ function, managers set goals and determine the best way to achieve them.

plannning

According to Herzberg, hygiene factors are:

potential job dissatisfiers

A gaming software company organized its staff based on plot design, graphics, software development, testing is a company with ______ divisions

process