BUS chp 8

_____ is the attempt to find and attract qualified job applicants in the external labor market.

recruitment

_____ is the process of determining which persons in the applicant pool possess the qualifications necessary to be successful on the job.

selection

Which of the following factors affects an employee's compensation?

all of the above

Human resource management is the process of _____ people in order to achieve organizational goals.

doing all of the above

A ______ is a formal complaint, by an employee or by the union that management has violated some part of the contract.

grievance

Collective bargaining:

is the process of negotiating labor agreements

One of the three basic functions performed by the Equal Employment Opportunity Commission is:

mission statement assessment

_____ provides new employees with information about company policies, salary and benefits, and parking. It also includes work rules and performance expectations.

orientation

_____ refers to the core values and beliefs that support the mission and the business model of the firm and guide employee behavior.

corporate culture

The first step in performance planning and appraisal is to:

establish performance standards