BUS Communication Unit 5

Which of these tips regarding the use of handouts as a visual aid is most accurate? a. Handouts should be discussed during the presentation, but they should not be distributed until the presentation is finished. b. Savvy speakers no longer distribute handouts because audiences view the lowly handout as outdated and environmentally unfriendly. c. Handouts should be included in the registration packet, along with name tags, lunch tickets, and other event materials distributed prior to the presentation. d. All answer choices are correct statements about handouts.

a. Handouts should be discussed during the presentation, but they should not be distributed until the presentation is finished.

Presentations are given to many types of audiences. According to your text, what are the four categories of audiences? a. Hostile, friendly, neutral, and uninterested b. Informed, uninformed, misinformed, and overinformed c. Manuscript, extemporaneous, impromptu, and memorized d. Workplace, school-related, community, and political

a. Hostile, friendly, neutral, and uninterested

Which of the following is the best advice to follow when dealing with conflict in a team? a. Look for areas of mutual agreement. b. ​Avoid conflict completely and let the chips fall where they may. c. ​Do not allow team members to speak their minds because too many ideas could prevent the group from reaching its goal. d. ​To promote individuality, focus on the person rather than the task.

a. Look for areas of mutual agreement.

Follow all of these guidelines to deliver your presentation effectively except a. begin speaking immediately; that is, speak as soon as you are behind the lectern. b. control your voice and your vocabulary. c. show enthusiasm. d. present your first sentence from memory.

a. begin speaking immediately; that is, speak as soon as you are behind the lectern.

Nearly every speaker must overcome stage fright; one of the most effective techniques to decrease stage fright is a. knowing the subject thoroughly. b. displaying a fully animated PowerPoint presentation. c. wearing comfortable, relaxed clothing to enhance self-confidence. d. picturing the audience naked.

a. knowing the subject thoroughly.

Because the presenter can create dynamic, colorful presentations that incorporate audio, videos, images, animation, and hyperlinks, one of the most popular visual aids is a. multimedia slides. b. overhead transparencies. c. flipcharts. d. handouts.

a. multimedia slides.

Zoom presentations a. ​use 3D to help audiences better understand and remember content, details, and relationships. b. deliver content and materials in fewer than five minutes for busy business professionals who need just a snapshot of the main ideas. c. ​present information in a linear manner, much like traditional PowerPoint presentations. d. ​are appropriate for only informative presentations.

a. ​use 3D to help audiences better understand and remember content, details, and relationships.

What statement about the use and meaning of color is most accurate? a. Effective multimedia presentations use light text on a light background. b. Colors can be used to arouse different responses or to symbolize concepts. c. The messages that colors convey are universal among all cultures. d. Secondary ideas are generally best conveyed with bold colors such as blue, green, and purple.

b. Colors can be used to arouse different responses or to symbolize concepts.

Which of the following tips for using special effects in a slideshow is most accurate? a. Incorporate as many special effects as possible to keep the attention of your audience. b. Add animation features only if doing so helps convey your message or adds interest to the content. c. Never use any special effects in a slideshow because all special effects distract from the content of a slideshow. d. Include special effects only if you are giving a sales presentation.

b. Add animation features only if doing so helps convey your message or adds interest to the content.

Which of the following statements about meetings is most accurate? a. Only top-level business executives must attend meetings. b. As businesses become more team-oriented, people are attending more meetings than ever. c. Because of e-mail and wireless devices, meetings are no longer needed in the business world. d. To increase employee productivity, meetings should never be held.

b. As businesses become more team-oriented, people are attending more meetings than ever.

If you will take questions at the end of your presentation, which of these is the best advice? a. Direct your answers just to the person who asked the question. b. Begin each answer with a repetition of the question. c. If you don't know the answer to a question, you should offer your best guess or make up an answer. d. Announce the question-and-answer period in the conclusion of your presentation.

b. Begin each answer with a repetition of the question.

To help his listeners keep track of where he is in the presentation, Dominic has just said, Next I will discuss three plans for reducing waste. What verbal signpost is Dominic using? a. Enumeration b. Previewing c. Summarizing d. Switching directions

b. Previewing

Which of the following statement best provides constructive criticism? a. You need to produce work that meets this company's standards. b. Producing inferior work often causes this company to lose time and money. c. Your work is often shoddy. d. You seem to think that you can submit any kind of work and that it doesn't matter.

b. Producing inferior work often causes this company to lose time and money.

Jue understands that soft skills and professional polish will ensure her long-term success on the job. Which of the following is not a soft skill? a. The ability to work effectively as part of a team b. Proficiency in using a variety of computer software packages c. A grasp of workplace etiquette d. An eagerness to learn

b. Proficiency in using a variety of computer software packages

Leticia has called a client and received his voice mail. What is the best advice you can give Leticia for leaving a message? a. Hang up and call back later; her client won't want to be bothered with having to listen to a message. b. Smile when leaving her message to add warmth to her voice. c. Speak as quickly as possible to make her message more concise. d. Leave a complete message, including confidential details about the project Leticia is working on, to make her message as useful as possible.

b. Smile when leaving her message to add warmth to her voice.

Which of the following demonstrates the best example when answering a telephone call? a. Hello. What can I do for you? b. Thanks for calling Precision Integrations. This is Beth Dittmer. How may I help you today? c. This is Beth. May I help you? d. Precision Integrations. What's on your mind?

b. Thanks for calling Precision Integrations. This is Beth Dittmer. How may I help you today?

You should do all of the following in the introduction of a presentation except a. preview the main points of your presentation. b. develop the main points with adequate explanation and details. c. introduce yourself and establish your credibility. d. capture your listeners' attention and get them involved.

b. develop the main points with adequate explanation and details.

Professional behavior is comprised of six dimensions, including courtesy and respect, appearance and appeal, tolerance and tact, honesty and ethics, reliability and diligence, and a. self-actualization and self-control. b. sharing and collegiality. c. education and training. d. soft and hard skills.

b. sharing and collegiality.

In an effective presentation conclusion, you will strive to accomplish three goals: a. promote your primary claim, advance your supporting claims, and elevate the most viable evidence. b. summarize the main themes, give the audience a memorable take-away, and include a statement that allows for a graceful exit. c. remind the audience of your credibility, review the attention getter, and restate the purpose. d. state your recommendation, prove your persuasion, and reinforce the purpose.

b. summarize the main themes, give the audience a memorable take-away, and include a statement that allows for a graceful exit.

Business presentations a. ​are always informative in nature. b. ​may vary in complexity. c. ​are always delivered face-to-face. d. ​are always persuasive in nature.

b. ​may vary in complexity.

What is the first thing you should do before making a business telephone call? a. Prepare an appropriate opening. b. Decide what you're going to say after the receiver answers. c. Ask yourself if the phone call is necessary. d. Write down the ideas you want to discuss so that you don't forget them.

c. Ask yourself if the phone call is necessary.

Which of the following is the best advice regarding workplace conversation? a. To personalize your conversations, always use first names when addressing supervisors, customers, and coworkers. b. To demonstrate that you are human, feel free to complain about your colleagues, friends, and job when you need to vent. c. Be courteous and attentive when conversing with managers, colleagues, subordinates, and customers. d. Bring up controversial topics such as politics or religion as often as possible to show your intelligence.

c. Be courteous and attentive when conversing with managers, colleagues, subordinates, and customers.

As the human resources director for your company, you must give a presentation to the company owners about the staff demographics in each of your company's two locations. What organizational pattern would be best for you to present your data? a. Simple/complex b. Value/size c. Geography/space d. Chronological

c. Geography/space

Shawn needs to record his outgoing message on his voice mail system. Which of the following outgoing messages is most professional? a. Hi! I'm sorry I missed your call. Please leave a brief message after the tone. b. This is Shawn. I'm not available right now. But if you leave a message, I promise to call you back. Be sure to include your name, phone number, and the best time to return your call. c. Hi! You have reached the voice mail of Shawn Berg of Juarez Accounting. I am currently away from my phone but will return by 2 p.m. Please call back then. Thank you for calling. d. Your call is important to me. Please leave your name and number so that I can return your call promptly.

c. Hi! You have reached the voice mail of Shawn Berg of Juarez Accounting. I am currently away from my phone but will return by 2 p.m. Please call back then. Thank you for calling.

Which statement about professionalism is most accurate? a. Professionalism is important only in large companies. b. Professionalism emphasizes hard skills or technical knowledge desired by employers. c. Professionalism describes desirable workplace behavior. d. Professionalism refers to those behaviors exhibited only to customers.

c. Professionalism describes desirable workplace behavior.

You recently chaired a team implementing new federal confidentiality requirements. After implementation, you must evaluate each team member's performance. Which of the following suggestions about giving constructive criticism is not accurate? a. Ask the team members for feedback. b. Discuss the behavior, not the person. c. To show more compassion, be as vague as possible. d. Use language that focuses on improvement instead of problems.

c. To show more compassion, be as vague as possible.

Your speech will be more effective if you have audience rapport. Rapport can be defined as a. the ability to hear clearly. b. an understanding of key points. c. a bond connecting the speaker with the audience. d. the awareness of topic importance.

c. a bond connecting the speaker with the audience.

The most successful workplace teams a. avoid conflict. b. are homogeneous. c. agree on a purpose and procedures. d. work independently.

c. agree on a purpose and procedures.

A meeting agenda should include the date and place of the meeting, start and end times, a brief description of each topic with its time allotment, and a. a refreshment list. b. an explanation of the leader's position on each of the agenda topics. c. any premeeting preparation expected of participants. d. All answer choices should be included on a meeting agenda.

c. any premeeting preparation expected of participants.

A synonym for professionalism is a. hard skills. b. diversity. c. business etiquette. d. social acceptance.

c. business etiquette.

Speakers build audience rapport by a. researching thoroughly and organizing the speech effectively. b. establishing credibility and demonstrating authority. c. incorporating imagery, supplying verbal signposts, and using body language strategically. d. speaking loudly, clearly, and rapidly.

c. incorporating imagery, supplying verbal signposts, and using body language strategically.

All of these are good advice for nonverbal messages during a presentation except a. avoid being planted behind the podium. b. maintain appropriate eye contact to show your confidence and preparation. c. use a variety of gestures planned and rehearsed in advance. d. punctuate your words by varying your tone, volume, pitch, and pace.

c. use a variety of gestures planned and rehearsed in advance.

What is the best advice to follow​ when revising and proofreading your multimedia presentation? a. ​Don't worry about a few spelling and grammatical errors on slides because the attention will be on you rather than on the slides. b. ​Don't worry about being consistent with spacing, capitalization, or punctuation. c. ​Proofread your slideshow using a printed copy. d. ​Rely solely on spell-check to locate and correct any errors.

c. ​Proofread your slideshow using a printed copy.

An awareness of courtesy and etiquette a. ​is needed for only high-level business executives. b. will ensure one's popularity in an office setting. c. ​can improve an individual's chances of being hired and promoted. d. ​is not important to hiring managers.

c. ​can improve an individual's chances of being hired and promoted.

When you give a speech without multimedia technology, you may need to prepare notes. You should prepare these notes by writing major ideas a. as single words. b. in paragraph form. c. ​in a complete sentence or two. d. on a Kleenex so that your audience won't know you have any notes.

c. ​in a complete sentence or two.

Before giving a presentation, you should a. practice repeatedly. b. arrive early to prepare the room and test any equipment. c. practice stress-reduction techniques. d. All answer choices are steps that a speaker should complete prior to giving a presentation.

d. All answer choices are steps that a speaker should complete prior to giving a presentation.

Companies use virtual meetings to a. save travel costs. b. reduce employee fatigue. c. connect dispersed participants. d. All answer choices provide reasons companies use virtual meetings.

d. All answer choices provide reasons companies use virtual meetings.

Which of the following statements about speaking skills is most accurate? a. Speaking skills are important only when communicating face-to-face with others. b. Effective speaking skills are not important for a successful career. c. Speaking skills are not necessary for entry-level workers. d. Recruiters rank speaking skills as an important "soft skill" desired in employees.

d. Recruiters rank speaking skills as an important "soft skill" desired in employees.

Elisha has just started a new job and must use a cell phone to communicate with coworkers and customers. What advice should she follow to demonstrate professional cell phone use? a. Select a unique ringtone such as the music and lyrics to her favorite song so that she can recognize when her phone is ringing. b. Speak louder so that her receiver can hear her and her ideas. c. Talk openly and freely on her cell phone in any location and at any time. d. Screen incoming calls if she is busy.

d. Screen incoming calls if she is busy.

The body of a short, 20-minute presentation should focus on a. as many points as necessary to convey your message. b. up to ten main points. c. at least five to eight main points. d. approximately two to four main points.

d. approximately two to four main points.

The most important part of preparing for an oral presentation is a. creating a professional appearance. b. gathering research. c. creating visual aids. d. determining the purpose.

d. determining the purpose.

For effective presentation slides, you should apply the 6-x-6 rule to most slides. The 6-x-6 rule means that a. the entire presentation has no more than six slides. b. each slide is discussed for six minutes. c. each main idea has no more than six bullet points. d. each slide has no more than six words per line and no more than six lines.

d. each slide has no more than six words per line and no more than six lines.

Two of the most effective techniques to improve your audience's ability to understand and remember your speech are a. appropriate business attire and a multimedia presentation. b. striking quotations and well-placed gestures. c. eliminating repetition and removing obvious signposting. d. good organization and intentional repetition.

d. good organization and intentional repetition.

To use your voice effectively, a. overemphasize all words to guarantee audience understanding. b. avoid listening to educated individuals to retain your speaking uniqueness. c. keep the same volume and rate while speaking. d. speak in a relaxed, controlled, well-pitched voice at about 125 words per minute.

d. speak in a relaxed, controlled, well-pitched voice at about 125 words per minute.

Which of the following statements about teams in today's business is most accurate? a. ​Effective soft skills are not necessary when collaborating in teams. b. Today's teams collaborate only face-to-face. c. ​Teams are rarely used in today's business environment. d. ​Teams can be effective in solving problems and in developing new products.

d. ​Teams can be effective in solving problems and in developing new products.