Bus Final-Ch11
reasons for delegation
1- to enable the manager to get more work done by utilizing the skills and talents of subordinates 2- to foster development of subordinates by having them participate in decision making and problem solving
delegation process
1- assigning responsibility 2- granting authority 3- creating accountability are steps in?
b
A municipal government has departments for construction, fire, first aid, schools, taxes, public works, and recreation. It uses ___ departmentalization. a. product b. functional c. location d. customer e. sequential
a
Administrative intensity is the: a. ratio of staff positions to line positions b. degree to which the staff has functional authority c. degree to which the staff uses compulsory advice d. number of line positions divided by the number of staff positions e. amount of line authority granted to the staff
a
Functional authority is: a. formal authority given to staff b. an effective way to use staff positions c. related to the expertise of staff d. used to help maintain the chain of command e. all of these choices
c
Giovanna is very competent. She works in a relatively predictable environment. All of her subordinates do the same activity with few problems. This situation would tend to call for: a. a narrow span of management b. delegation c. a wide span of management\ d. a tall organization e. a decentralized organization
d
If a manager has only a few subordinates, she has a span of management that is: a. wide b. functional c. delegated d. narrow e. direct
c
In large organizations you would expect to find___ departmentalization(s). a. location b. customer c. a combination of two more d. functional e. product
d
In organization A, three people are assigned to each supervisor. In organization B, six people are assigned to each supervisor.Assuming that the number of people in both organizations is the same, which of the following relationships exists? a. organization A is flatter than organization B b. organization A will be more successful than B c. organization A is more decentralized than organization B d. The span of management in organization A is narrower than in organization B e. more delegation will take place in org A than in org B
a
In schools math, English, science and social studies departments operate separately. Student test scores in each area are gathered to evaluate the effectiveness of the school. What level of interdependence does this represent? a. pooled b. reciprocal c. sequential d. hierarchical e. functional
d
Michelle has a low growth need. She would not like___. a. job enrichment b. job enlargement c. job rotation d. job characteristics approach e. job specialiation
e
Organizing: a. is the second basic managerial function; it follows planing and decision making b. involves shaping the organization over time and is never truly finished c. involves grouping activities and resources d. can help the organization be flexible e. all of these choices
b
The activities of a hotel depend on information sharing between reservations, front-desk, housekeeping, and dining. What level of interdependence is this? a. pooled b. reciprocal c. sequential d. hierarchical e. functional
d
The primary reason for delegation is to: a. increase subordinate motivation b. make performance appraisals easier to evaluate c. incorporate the unity of command principle d. enable managers to get more work done e. increase the span of management
e
The programs in which interns enter an organization and take over some of the workload from the managers in order to learn more about the career is similar to the management practice of: a. decentralization b. span of management incrementing c. unity of command d. departmentalization e. delegation
c
What would most likely cause an organization to decentralize? a. the need to make decisions that could cost the company millions of dollars b. a large number of new and untested middle managers c. a dynamic or complex environment d. a corporate culture that believes that all important decisions must be made by top-level managers e/ strong leadership at top levels
a
Which of the following is NOT a part of the organization structure? a. decision making b. designing jobs c. establishing reporting relationships d. distributing authority among jobs e. grouping jobs
b
Which of the following is the MOST commonly used basis for departmentalization, especially among small businesses? a. location b. function c. product d. customer e. sequence
d
With job enrichment, workers can ___. This does not occur with job enlargement. a. periodically move from one job to another b. complete more of the same type of tasks c. experience enhanced pride because they excel at one narrow task d. find their authority and responsibility are increased e. take longer and more frequent breaks
d
Yoshiko is the manager of the accounting department. She has an assistant manager who reports to her. Six supervisors also report to her from other divisions. The supervisors have three subordinates each. Yoshiko has a span of management of: a. eighteen b. nineteen c. ten d. seven e. six
b
___ deal with the distribution of authority. a. centralization and departmentalization b. decentralization and delegation c. span of management and departmentalization d. span of management and delegation e. departmentalization and coordination
power
power that has been legitimized by the organization
span of management (control)
the number of people who report to a particular manager
delegation
the process by which managers assign work to subordinates and others
decentralization
the process of systematically delegating power and authority throughout the organization to middle and lower-level managers
centralization
the process of systematically retaining power and authority in the hands of higher-level managers
a
the starting point for all job design activities is determining the level of desired: a. specialization b. departmentalization c. delegation d. authority e. responsibility
reciprocal interdependence
when activities flow both ways between units
sequential interdependence
when the output of one unit becomes the input for another in sequential fashio
pooled interdependence
when units operate with little interaction, their output is simply pooled
