BUS415 - Final Exam Study Guide
A foundry produces circular utility access hatches (manhole covers). Currently, 120 covers are produced in a 10-hour shift. If labor productivity can be increased by 20%, it would then be: a) 14.4 covers/hr b) 24 covers/ hr c) 240 covers/ hr d) 1200 covers/ hr e) 10 covers/ hr
a
A production manager at a pottery factory has noticed that about 70 percent of defects result from impurities in raw materials, 15 percent result from human error, 10 percent from machine malfunctions, and 5 percent from a variety of other causes. This manager is most likely using: a) a Pareto chart b) a scatter diagram c) a quality loss function d) a cause-and-effect diagram e) a flowchart
a
Concerning relationships with suppliers, which of the following combinations is critical to the success of JIT? a) close relationships with trust b) close relationships with skepticism c) distant relationships with trust d) distant relationships with skepticism e) none of the above
a
Quality can improve profitability by reducing costs. Which of the following is not an aspect of reduced costs by quality improvements? a) flexible pricing b) lower labor costs due to a reduction in rework c) lower materials costs from reduced scrap d) lower warranty costs e) all of the above are aspects of reduced costs by quality improvements
a
The goal of inspection is to: A) detect a bad process immediately. B) add value to a product or service. C) correct deficiencies in products. D) correct system deficiencies. E) all of the above
a
The term maquiladora is most synonymous with: a) free trade zones in Mexico b) Chinese forced labor camps c) home-based or cottage industry d) areas that do not meet US standards for workplace safety and pollution e) tax breaks provided by some South American countries to other South American countries
a
Which of the following is the best example of a pure service? a) counseling b) oil change c) heart transplant d) elastic Co-Op e) restaurant
a
Which of the following is the best example of competing on low-cost leadership? a) a firm produces its product with less raw material waste than its competitors do b) a firm offers more reliable products than its competitors do c) a firm's products are introduced into the market faster than its competitor's' products are d) a firm's research and development department generates many ideas for new products e) a firm advertises more than its competitors do
a
Which of the following tasks within an airline company are related to operations? a) crew scheduling b) international monetary exchange c) sales d) advertising e) account payable
a
a document for production that gives the instruction to make a given quantity of a particular item, usually to a given schedule, is a(n): a) work order b) route sheet c) bill of information d) assembly chart e) value analysis
a
a project manager is interest in crashing a project with variable activity times. which of the following tools should he/she employ a) PERT b) CPM c) Gantt Chart d) either PERT or CPM e) PERT, CPM, or a Gantt chart are fine
a
a result of concurrent engineering in product design is: a) speedier product development b) lower quality c) less customer demand d) higher costs e) all of the above
a
a six sigma program has how many defects per million? a) 3.4 b) 34 c) 1000 d) 6 times the standard deviation e) 2700
a
computer integrated manufacturing (CIM) includes manufacturing systems that have : A) computer-aided design, a flexible manufacturing system, inventory control, warehousing and shipping integrated. B) transaction processing, management information systems, and decision support systems integrated. C) automated guided vehicles, robots, and process control integrated. D) robots, automated guided vehicles, and transfer equipment integrated. E) all of their computers integrated with the marketing department.
a
goods made to order are typical of _____ and ______approaches while good made to forecast are typical of ______ and ____ approaches a) process, mass customization; repetitive, product b) product, mass customization; repetitive, process c) product, process; repetitive, mass customization d) repetitive, product; mass customization, process e) repetitive, process; mass customization, product
a
the "four Ms" of cause-and-effect diagrams (fishbone charts) are: a) material, machinery/equipment, manpower and methods b) material, method, men, and mental attitude c) named after four quality experts d) material, management, manpower, and motivation e) mentality, motivation, management, and manpower
a
the phases of project management are: a) planning, scheduling, and controlling b) planning, programming, and budgeting c) planning, organizing, staffing, leading, and controlling d) different for manufacturing projects than for service projects e) GANTT, CPM, and PERT
a
what is the use of information technology to control machinery? a) CAM b) CAD c) QFD d) DFMA e) STEP
a
which of the following phrases best describes the process focus? a) low volume, high variety b) finished goods are usually made to a forecast and stored c) operators are less broadly skilled d) high fixed costs, low variable costs e) low inventory
a
which of the following products is likely to be assembled on a repetitive process line? a) automobiles b) custom personal computers c) custom cakes d)steel e) beer
a
which of the following statements regarding PERT times is true? a) the optimistic time estimate is an estimate of the minimum time an activity will require b) the optimistic time estimate is an estimate of the maximum time an activity will require c) the expected time estimate is calculated as t = (a+4m+b) d) the pessimistic time estimate is an estimate of the minimum time an activity will require e) the most likely time estimate is an estimate of the maximum time an activity will require
a
A cleaning company uses $10 of chemicals, $40 of labor, and $5 of misc. expenses for each house it cleans. After some quality complaints, the company has decided to increase its use of chemicals by 50%. By what percentage has multifactor productivity fallen? a) 0% b) 8.3% c) 25% d) 50% e) 16.7%
b
Given the position of the 3D printer in the growth stage of its life cycle, which of the following OM Strategy/Issues should the makers of 3D printers be least concerned with at the current time? a) forecasting b) cost cutting c) increasing capacity d) product and process reliability e) enhancing distribution
b
Great Lakes Barge and Baggage Company makes, among other things, battery-operated bilge pumps. Which of the following activities is NOT part of JIT? They: A) communicate their schedules to suppliers. B) produce in long production runs to reduce the impact of setup costs. C) use a pull system to move inventory. D) continuously work on reducing setup time. E) produce in small lots.
b
Porter's Five forces model is used to evaluate competition based on which 5 aspects? a) research and development, cost, legal, regulations, suppliers, customers b) immediate rivals, potential entrants, customers, suppliers, and substitute products c) potential entrants, customers, suppliers, legal regulations, and cost d) immediate rivals, potential entrants, cost, substitute products, and legal regulations e) cost, legal regulations, advertising effectiveness, potential entrants, and immediate rivals
b
The Dulac Box plant works two 8-hour shifts each day. In the past, 500 cypress packing boxes were produced by the end of each day. The use of new technology has enabled them to increase productivity by 30%. Productivity is now approximately: a) 32.5 boxes/hr b) 40.6 boxes/hr c) 62.5 boxes/hr d) 81.25 boxes/hr e) 300 boxes/hr
b
The cooke in a fast-food restaurant knows that 2 hamburger patties and an order of fries should be stared for each car that is waiting in line. this is best an example of: a) keiretsu b) kanban c) push production d) kaizen e) EOQ
b
The dimensions, tolerances, materials, and finishes of a component are typically shown on a(n): a) assembly chart b) engineering drawing c) bill of material d) assembly drawing e) route sheet
b
Three commonly used productivity variables are: a) quality, external elements, and precise units of measure b) labor, capital, and management c) technology, raw materials, and labor d) education, diet, and social overhead e) quality, efficiency, and low cost
b
When should product strategy focus on forecasting capacity requirements? a) at the introduction stage of the product life cycle b) at the growth stage of the product life cycle c) at the maturity stage of the product life cycle d) at the decline stage of the product life cycle e) at the saturation stage of the product life cycle
b
Which of the following is NOT a typical service attribute? a) intangible product b) easy to store c) customer interaction is high d) simultaneous production and consumption e) difficult to resell
b
Which of the following nets the largest productivity improvement? a) increase output 15% b) decrease input 15% c) increase both output and input by 5% d) increase output 10%, decrease input 3% e) decrease input 10%, increase output 3%
b
With reference to cultural and ethical issues, the World Trade Organization has: a) eliminated bribery b) made progress in providing equal protection of intellectual property among nations c) phased out all trade and tariff barriers between the United States and Mexico d) eliminated slave labor and child labor e) played little role in addressing cultural and ethical issues among nations
b
a graphic technique for defining the relationship between customer desires and product (or service) is: a) product lifecycle management b) the house of quality c) the moment of truth d) the assembly drawing e) modular design
b
an SWOT analysis determines a) internal strength and weaknesses and internal opportunities and threats b) internal strengths and weakness and external opportunities c) external strengths and weaknesses and external opportunities and threats d) external strengths and weaknesses and external opportunities and threats e) internal strengths and opportunities and external weaknesses and threats
b
characteristics of just-in-time partnerships do NOT include: a) removal of in-transit inventory b) large lot sizes to save on setup costs to gain quantity discounts c) long-term contracts d) produce with zero defects e) focus on core competencies
b
if a sample of parts is measured and the mean of the measurements is outside the control limits, the process is: a) in control, but not capable of producing within the established control limits b) out of the control and the process should be investigated for assignable variation c) within the established control limits with only natural causes of variation d) monitored closely to see if the next sample mean will also fall outside the control limits e) none of the above
b
in a PERT network, non-critical activities that have little slack need to b monitored closely a) because PERT treats all activities as equally important b) because near-critical paths could become critical paths with small delays in these activities c) because slack is undesirable and needs to be eliminated d) because they are causing the entire project to be delayed e) because they have a high risk of not being completed
b
oil refining and chemical processing are examples of _______ focus a) process b) product c) repetitive d) laser e) mass customization
b
the ______ distribution is used by PERT analysis to calculate expected activity times and variances a) normal b) beta c) alpha d) gaussian e) binomial
b
the time an activity will take assuming very unfavorable conditions is: a) the optimistic time b) the pessimistic time c) the activity variance d) the minimum time e) exactly twice as long as the expected time
b
total quality management emphasizes a) the responsibility of the quality control staff to identify and solve all quality-related problems b) a commitment to quality that goes beyond internal company issues to suppliers and customers c) a system where strong managers are the only decision makers d) a process where mostly statisticians get involved e) ISO 14000 certification
b
what does TPS stand for? a) total production streamlining b) toyota production system c) taguchi's production S's d) total process simplification e) transparent processing system
b
what identifies components by a coding scheme that specifies size, shape and the type of processing (such as size)? a) engineering drawing b) group technology c) bill of material d) assembly drawing e) assembly chart
b
which of the following characteristics best describes repetitive focus? a) it uses sophisticated scheduling to accommodate custom orders b) its output is a standardized product produced from modules c) operators are broadly skilled d) it is widely used for the manufacture of steel e) low volume, high variety
b
which of the following is NOT layout tactic in a JIT environment? a) work cells for families of products b) fixed equipment c) minimizing distance d) little space for inventory e) poka-yoke devices
b
which of the following is not a benefit of JIT implementation? a) cost reduction b) variability increase c) rapid throughput d) quality improvement e) rework reduction
b
which of the following is not characteristic of a TPS employee? a) knowledgeable b) strict job classifications c) know more about their job than anyone else d) empowered e) all of the above characterize a TPS employee
b
which of the following statements is TRUE regarding JIT inventory? a) it exists just in case something goes wrong b) it is the minimum inventory necessary to keep a perfect system running c) it hides variability d) it is minimized with large lot production e) it increases if setup costs decrease
b
which of the following statements regarding time-cost tradeoffs in CPM networks is false? a) crashing shortens project duration by assigning more resources to critical tasks b) crashing sometimes has the reverse result of lengthening the project duration c) crashing must consider the impact of crashing an activity on all paths in the network d) activities not on the critical path can become critical after crashing takes place e) a negative crash cost per period would imply that either crashing is cheaper than not crashing or that the crash time was slower than the normal time
b
A product-focused process is commonly used to produce: a)high-volume, high-variety products b) low-volume, high-variety products c) high-volume, low-variety products d) low-variety products at either high- or low- volume e) high-volume products of either high- or low-variety
c
At which stage of the product life cycle is product strategy likely to focus on improved cost control? a) introduction b) growth c) maturity d) saturation e) inflation
c
Henry Ford is noted for his contributions to: a) material requirements planning b) statistical quality control c) assembly line operations d) scientific management e) time and motion studies
c
One fundamental difference between a process chart and a process map is that __________. a) the process chart adds a time dimension to the horizontal axis, while a flowchart is not time-oriented b) the process chart includes the supply chain, while the flowchart stays within an organization c) the process chart is more like a table, while the flowchart stays within an organization d) the process chart focuses on the customer and on the provider's interaction with the customer, while the flowchart does not deal directly with the customer e) none of these is true, because a process chart and a flowchart are the same thing
c
PDCA is most often applied with regard to which aspect of TQM? a) six sigma b) employee empowerment c) continuous improvement d) benchmarking e) JIT
c
The process of identifying other organizations that are best at some facet of your operations and then modeling your organization after them is known as a) continuous improvement b) employee empowerment c) benchmarking d) copycatting e) patent infringement
c
Three of the four types of processes are: A) goods, services, and hybrids. B) manual, automated, and service. C) process focus, repetitive focus, and product focus. D) modular, continuous, and technological. E) input, transformation, and output.
c
Which of the following did the authors NOT suggest as a reason for globalizing operations? a) reduce costs b) improve the supply chain c) pursue stockholders approval ratings d) understand markets e) attract and retain global talent
c
Which of the following is an example of competing on quick response? a) a firm produces its product with less raw material waste than its competitors do b) a firm offers more reliable products than its competitors do c) a firm's products are introduced into the market faster than its competitors' products are d) a firm utilizes its capacity more effectively than its competitors do e) a firm advertises more than its competitors do
c
a system using an automated work cell controlled by electronic signals from a common centralized computer facility is called: a) an adaptive control system b) robotics c) a flexible manufacturing system d) an automatic guided vehicle (AGV) system e) a manufacturing cell
c
what does the Japanese word "kanban" mean? a) low inventory b) employee empowerment c) card d) continuous improvement e) lot size of one
c
which of the following is NOT a limitation of PERT? a) project activities have to be clearly defined, independent, and stable in their relationships b) precedence relationships must be specified and networked together c) only one time estimate can be used for each activity d) time estimates tend to be subjective and are subject to fudging by managers e) there is the inherent danger of placing too much emphasis on the critical path
c
which of the following is NOT a source of variability? a) employees, machines, and suppliers produce units late b) customer demand is unknown c) employees, machines, and suppliers produce units that conform to standards d) engineering drawings are inaccurate e) drawing or specifications are incomplete
c
which of the following is NOT an attribute of lean operations? a) eliminating almost all inventory through just-in-time techniques b) minimizing space requirements by reducing the distance a part travels c) pushing responsibility to the highest level possible through centralized decision making d) educating suppliers to accept responsibility to for helping meet customer needs e) building worker flexibility through cross-training and reducing job classifications
c
which of the following is NOT one of the Seven Wastes? a) overproduction b) transportation c) assignment d) defective product e) motion
c
which of the following is NOT performed by Microsoft Project? a) drawing the project AON network b) identifying the critical path c) providing PERT probability calculations d) tracking the progress of the project e) creating the project Gantt chart
c
which of the following is an illustration of employee empowerment? a) UPS drivers are trained to perform several motions smoothly and efficiently b) unionization of the work place brings better morale and therefore better quality c) "no one knows the job better than those who do it" d) all of the above e) none of the above
c
which of the following shows in schematic form how a product is assembled? a) an engineering drawing b) an assembly routing c) an assembly chart d) a route sheet e) a process sheet
c
which of the following statements is true? a) corporate mission is shaped by functional strategies b) corporate strategy is shaped by functional strategies c) functional strategies are shaped by corporate strategy d) external conditions are shaped by corporate mission e) functional area missions are merged to become the organizational mission
c
which of the following typically shows the hierarchy of components, their description, and the quantity of each required to make one unit of a product? a) an engineering drawing b) an assembly drawing c) a bill of material d) an assembly chart e) a route sheet
c
which one of the following is a concern expressed by suppliers in JIT partnerships? a) having too many customers b) delivery to the point of use c) having limited ability to respond to changes in product and quality d) large lot sizes e) customers' infrequent engineering changes
c
A grocery store is attempting to implement a kanban system. Which of the following would not be an application of kanbans? a) an empty doughnut tray signaling the bakery to produce 2 dozen glazed doughnuts b) a line of 5 people in the chinese department signaling the department to heat 5 crab rangoon c) a red light on top of the cashier's lane signals that the cashier needs additional change replenished d) the meat department stocking up on turkeys before Thanksgiving e) all of the above are kanban applications
d
A network has been crashed to the point where all activities are critical. Additional crashing: a) is unnecessary b) is impossible c) is prohibitively expensive d) may require crashing multiple tasks simultaneously e) can be done, but all critical tasks must be reduced in duration
d
A product's life cycle is divided into four stages, which are: a) introduction, growth, saturation, and maturity b) introduction, growth, stability, and decline c) introduction, maturity, saturation, and decline d) introduction, growth, maturity, and decline e) incubation, growth, maturity, and decline
d
Excess bags of basic commodities such as flour and sugar that are stored in a restaurant's kitchen represent which of the following wastes? a) overproduction b) queues c) transportation d) inventory e) defective product
d
WBS stands for which of the following project management tools? a) work break schedule b) work breakdown status c) work breakdown schedule d) work breakdown structure e) work break status
d
Which of the following are among the 10 strategic operations management decisions? I. design of goods and services II. managing quality III. layout strategy IV. marketing V. pricing of goods and services a) I, II, V b) I, II, IV c) II, III, V d) I, II, III e) I, II, III, IV, V
d
Which of the following are the primary functions of all organizations? a) production/ operations, marketing, and human resources b) marketing, human resources, and finance/accounting c) sales, quality control, and production/operations d) marketing, production/operations, and finance/accounting e) research and development, fiance/accounting, and purchasing
d
Which of the following is NOT one of the 10 strategic operations management decisions? a) layout strategy b) maintenance c) process and capacity design d) mass customization e) supply chain management
d
Which of the four major categories of quality costs is particularly hard to quantify? a) prevention costs b) appraisal costs c) internal failure costs d) external failure costs e) none is hard to quantify
d
a manufacturer took the following actions to reduce inventory. Which of these is generally not acceptable as a JIT action? a) it used a pull system to move inventory b) it produced in ever smaller lots c) it required deliveries directly to the point of use d) it picked the supplier that offered the lowest price based on quantity discounts e) it worked to reduce the company's in-transit inventory
d
a route sheet provides a (n): a) exploded view of the product b) instruction to make a given quantity of a particular item c) schematic showing how the product is assembled d) sequence of operations necessary to product the component e) set of detailed instruction about how to perform a task
d
a successful quality strategy features which of the following elements? a) an organizational culture that fosters quality b) an understanding of the principles of quality c) engaging employees in the necessary activities to implement quality d) all of the above e) none of the above
d
service blueprinting: a) provides the basis to negotiate prices with suppliers b) mimics the way people communicate c) determines the best time for each step in the process d) focuses on the provider's interaction with the customer e) uses the schematic of a house to diagram a service process
d
the crossover point is that production quantity where: a) variable costs of one process equal the variable costs of another process b) fixed costs of a process are equal to its variable costs c) total costs equal total revenues for a process d) total costs for one process equal total costs for another process e) the process no longer loses money
d
to become ISO 9000 certified, organizations must a) document quality procedures b) have an onsite assessment c) have an ongoing series of audits of their products or service d) all of the above e) none of the above
d
which of the following is characteristic of lean operations? a) inventory buffers between each workstation to minimize system downtime b) easy, mindless jobs c) specialty workers with no cross-training d) low space requirements e) no supplier partnerships
d
which of the following phrases best describes product focus? a) low volume, high variety b) finished goods are usually made to order c) processes are designed to perform a wide variety of activities d) high fixed costs, low variable costs e) high inventory
d
which of the following product development strategies has the highest product development risk? a) acquiring the developer b) alliances c) joint ventures d) new internally developed products e) purchasing technology
d
which of the following provides automatic placement and withdrawal of parts and products into and from designated places in a warehouse a)AGV b) CAD/CAM c) CIM d) ASRS e) FMS
d
which of the following statements concerning CPM activities is false? a) the early finish of an activity is the early start of the activity plus its duration b) the late finish is the earliest of the late start time of all successor activities c) the late start of an activity is its late finish less its duration d) the late finish of an activity is the earliest late start of all preceding activities e) the early start of an activity is the latest early finish of all preceding activities
d
which of the following statements regarding PERT analysis is true? a) each activity has two estimates of its duration b) project variance is the sum of all activity variances c) project standard deviation is the sum of all critical activity standard deviations d) only critical activities contribute to the project variance e) the most likely time is equivalent to the expected activity time
d
which of the following statements regarding a pull system is TRUE? a) large lots are pulled from upstream stations b) work is pulled to be the downstream stations before it is actually c) manufacturing cycle time is increased d) problems become more obvious e) none of the above is true of a pull system
d
which of the following statements regarding critical paths is true? a) the shortest of all paths through the network is the critical path b) some activities on the critical path may have slack c) every network has only one critical path d) on a specific project, there can be multiple critical paths, all with exactly the same duration e) the duration of the critical path is the average duration of all paths in the project network
d
which of the following technologies could enable a cashier to scan the entire contents of a shopping cart in seconds? a) ASRS b) AGV c) CAD/CAM d) RFID e) FMS
d
which of the international operations strategies use the existing domestic model globally? a) international strategy b) global strategy c) transnational strategy d) multi-domestic strategy e) worldwide strategy
d
which of these statements regarding time-cost tradeoffs in CPM networks is true? a) crashing is not possible unless there are multiple critical paths b) crashing a project often reduces the length of long-direction, but noncritical, activites c) activities not on the critical path can never be on the critical path, even after crashing d) crashing shortens the project duration by assigning more resources to one or more of the critical tasks e) the crash time always exceeds the normal time
d
which one of the following scenarios represents the use of a kanban to reduce inventories? a) a supervisor tells the operator to stay busy and start producing parts for the next month b) a "supplier" work center signals the downstream workstation that a batch has been completed c) a supervisor signals to several work centers that the production rate should be changed d) a "customer" workcentre signals to the "supplier" workstation that more parts are needed e) an operator asks the next stations operator to help him fix his machine
d
which one of the following technologies is used ONLY for material handling, NOT actual production or assembly? a) robots b) CNC c) CAD d) AGVs e) FMS
d
who is credited with coining the phrase, "inventory is evil?" a) poka yoke b) pat "keiretsu" morita c) kanban polka d) shigeo shingo e) taiichi ohno
d
A business's stakeholders, whose conflicting perspectives cause ethical and social dilemmas, include: a) lenders b) suppliers c) owners d) employees e) all of the above
e
A small metal shop operates 10 hours each day, producing 100 parts/hour. If productivity were increased 20%, how many hours would the plant have to work to produce 1000 parts? a) less than 2 hours b) between 9 and 10 hours c) between 2 and 6 hours d) between 6 and 8 hours e) between 8 and 9 hours
e
At Hard Rock Cafe tasks that reflect operations or operations management include: a) designing efficient layouts b) providing meals c) receiving ingredients d) preparing effective employee schedules e) all of the above
e
Cost cutting in international operations can take place because of: a) lower taxes and tariffs b) lower wage scales c) lower indirect costs d) less stringent regulations e) all of the above
e
Outsourcing manufacturing is also known as: a) license manufacturing b) sublease manufacturing c) concurrent manufacturing d) hollow manufacturing e) contract manufacturing
e
Quality Function Deployment (QFD) a)determines what will satisfy the customer b) translates the customer desires into the target design c) is used early in the design process d) is used to determine where to deploy quality efforts e) all of the above
e
Reasons to study operations management include learning about: a) how people organize themselves for productive enterprise b) how goods and services are produced c) what operations managers do d) a costly part of the enterprise e) all of the above
e
The ability of an organization to produce goods or services that have some uniqueness in their characteristics is: a) mass production b) time-based competition c) competing on productivity d) competing on quality e) competing on differentiation
e
Which of the following best describes experience differentiation? a) immerses consumers in the delivery of a service b) use people's five senses to enhance the service c) complements physical elements with visual and sound elements d) consumers may become active participants in the product or service e) all of the above are elements of experience differentiation
e
advantages of outsourcing do NOT include a) cost savings b) gaining outside expertise c) maintaining a focus on core competencies d) accessing outside technology e) potential creation of future competition
e
in JIT partnerships, suppliers have several concerns. which of the following is NOT such a concern? a) desire for diversification b) poor customer scheduling c) small lot sizes d) producing high enough quality levels e) customers' infrequent engineering changes
e
lean operations are known for their: a) employee development b) supplier education c) supplier partnerships d) challenging jobs e) all of the above are attributes of lean operations
e
process redesign: a) is the fundamental rethinking of business processes b) often focuses on activities that cross functional lines c) is sometimes called process reengineering d) tries to bring about dramatic improvements in performance e) All of the above.
e
techniques for building employee empowerment include: a) building communication networks that include employees b) developing open, supportive supervisors c) moving responsibility from both managers and staff to production employees d) building high-morale organizations e) all of the above are techniques for employee empowerment
e
the difference between AON and AOA networks is that: a) AOA networks sometimes require dummy activities b) nodes consume no resources or time in AOA networks c) both are acceptable in practice; however, Microsoft Project uses AON d) nodes designate activities in AON, while arrows designate activities in AOA e) all of the above are true
e
the main difference between PERT and CPM is that: a) PERT is simpler to use than CPM b) PERT assumes that activity durations are known c) PERT ignores activity costs d) CPM assumes activity durations can vary e) PERT employs three time estimates for each activity
e
value-stream mapping a) is a variation of time-function mapping extending back to the supplier b) examine a process to determine where value is added c) help identify non-necessary and necessary non-value adding activities d) starts with the customer and works backwards e) all of the above are true
e
which of the following environmental factors has not contributed to Microsoft's changing strategy? a) google b) security issues c) faster processors d) the Internet e) global warming
e
which of the following is NOT one of the major categories of costs associated with quality? a) prevention costs b) appraisal costs c) internal failure costs d) external failure costs e) none of the above; they are all major categories of costs associated with quality
e
which of the following is TRUE concerning advantages of CAD? a) it provides accurate information flows to other departments b) most product costs are determined at the design stage c) design options are easier to review before final commitments are made d) virtually all products have their development cycle shortened e) all of the above are true
e
which of the following is TRUE regarding the steps to reducing setup times? a) the first step involves performing as much setup preparation as possible while the process/ machine is operating b) the cycle of step is repeated until setup time is reduced to under a minute c) the standardization of both tooling and work procedures is advantageous to set up time reduction d) move material closer and improve material handling are done before operator training e) all of the above are true
e
which of the following is an advantage of using PERT ( and CPM) a) its usefulness for scheduling and controlling large projects b) its graphical displays of relationships among activities c) its critical path and slack time analyses d) tracking the progress of the project e) all of the above
e
which of the following is not a typical inspection point? a) upon receipt of goods from your supplier b) when production or service is complete c) before the product is shipped to the customer d) at the supplier's plant while the supplier is producing e) after a costly process
e
which one is NOT an application of lean principle in service? a) JIT in food supply management b) improving kitchen layout at McDonald's to drive seconds out of the production process c) inventory sharing among members of the pharmaceutical network d) scheduling personnel availability at 15 minute increments to meet demand fluctuations e) securing more inventory to prepare for disruption in production
e
