Business Ch.7 Management and Leadership
controlling
establishes clear standards to determine whether an organization is progressing toward its goals and objectives, rewarding people for doing a good job, and taking corrective action if they are not
empowerment
delegation of authority to solve customers' problems quickly—usually by the first person the customer notifies regarding a problem
autocratic leadership
leader make all decisions
internal customers
individuals and units within the firm that receive services from other individuals or units
SWOT analysis includes
strengths, weaknesses, opportunities, threats
The control function of management (select all that apply):
takes corrective action when necessary, measures performance relative to the planned objectives and standards, rewards people for work well done
organizing
designing the structure of the organization and creating conditions and systems in which everyone and everything work together to achieve the organization's goals and objectives
objective
A specific, short-range target or aim
Those managers considered as top management in an organization would include the
Chief Executive officer, chief financial officer, chief operating officer
decision making
Choosing among two or more alternatives.
Managers practice the art of getting things done using organizational resources such as:
Information, worker, equipments
PMI (Pluses, Minuses and Implications)
Listing all the plusses for a solution in one column, all the minusses in another column, and the implications in a third column
management
The process of accomplishing the goals of an organization through the effective use of people and other resources.
mission statement
a statement of the organization's purpose - what it wants to accomplish in the larger environment
human relation skills
communication and motivation
participate (democratic) leadership
consists of managers and employees working together to make decisions
leading
creating a vision for the organization and guiding, training, coaching, and motivating others to work effectively to achieve the organization's goals and objectives
external customers
dealers, who buy products to sell to others, and ultimate customers (or end users), who buy products for their own personal use
The control process provides_________ that lets managers and workers adjust to deviations from plans and changes in the environment.
feedback
problem solving
finding a way around an obstacle to reach a goal
knowledge management
finding the right information, keeping the information in a readily accessible place, and making the information known to everyone in the firm
supervisory manager
first-level manger or supervisors
enabling
giving workers the education and tools they need to make decisions
top management
highest level of management, consisting of the president and other key company executives who develop strategic plans
planning
includes defining goals, establishing strategy, and developing plans to coordinate activities
______ is the process used to accomplish organizational goals through planning, organizing, leading, and controlling people and other organizational resources.
management
__________is the process used to accomplish organizational goals through planning, organizing, leading, and controlling people and other organizational resources. (Enter one word in the blank.)
management
In organizations, _________strive to produce order and stability, whereas__________ embrace and manage change.
manager, leader
Employees who get things done using an organization's financial resources, information, equipment, and workers are:
managers
free-rein leadership
managers set objectives and employees are free to do whatever is appropriate to accomplish those objectives
technical skills
skills that involve the ability to perform tasks in a specific discipline or department
conceptual skills
skills that involve the ability to picture the organization as a whole and the relationship among its various parts
The definition of ______ states: a management function that includes hiring, motivating, and retaining the best people available to accomplish the company's objectives.
staffing
The definition _______________ _____________of states: highest level of management, consisting of the president and other key company executives who develop strategic plans.
top management
An organization's ___________ gives it a sense of purpose and a set of values that unites workers in a common destiny.
vision
staffing
Recruiting, hiring, motivating and retaining the best people available to accomplish the company's objectives.
goals
The broad, long-term accomplishments an organization wishes to attain.
strategic planning
Top managers determine what the organization's long-term goals should be for the next 1-5 years with the resources they expect to have available
________is a broad explanation of why the organization exists and where it is trying to go.
Vision
middle management
the level of management that includes general managers, division managers, and branch and plant managers who are responsible for tactical planning and controlling
tactical planning
the process of developing detailed, short-term statements about what is to be done by middle management
brainstorming
the process of getting a group to think of unlimited ways to vary a product or solve a problem
contingency planning
the process of preparing back-up plans
operational planning
the process of setting work standards and schedules necessary to implement the company's tactical objectives.
The definition of ______ ______ states: skills that involve the ability to perform tasks in a specific discipline or department.
technical skills