Business Ch.7 Management and Leadership

controlling

establishes clear standards to determine whether an organization is progressing toward its goals and objectives, rewarding people for doing a good job, and taking corrective action if they are not

empowerment

delegation of authority to solve customers' problems quickly—usually by the first person the customer notifies regarding a problem

autocratic leadership

leader make all decisions

internal customers

individuals and units within the firm that receive services from other individuals or units

SWOT analysis includes

strengths, weaknesses, opportunities, threats

The control function of management (select all that apply):

takes corrective action when necessary, measures performance relative to the planned objectives and standards, rewards people for work well done

organizing

designing the structure of the organization and creating conditions and systems in which everyone and everything work together to achieve the organization's goals and objectives

objective

A specific, short-range target or aim

Those managers considered as top management in an organization would include the

Chief Executive officer, chief financial officer, chief operating officer

decision making

Choosing among two or more alternatives.

Managers practice the art of getting things done using organizational resources such as:

Information, worker, equipments

PMI (Pluses, Minuses and Implications)

Listing all the plusses for a solution in one column, all the minusses in another column, and the implications in a third column

management

The process of accomplishing the goals of an organization through the effective use of people and other resources.

mission statement

a statement of the organization's purpose - what it wants to accomplish in the larger environment

human relation skills

communication and motivation

participate (democratic) leadership

consists of managers and employees working together to make decisions

leading

creating a vision for the organization and guiding, training, coaching, and motivating others to work effectively to achieve the organization's goals and objectives

external customers

dealers, who buy products to sell to others, and ultimate customers (or end users), who buy products for their own personal use

The control process provides_________ that lets managers and workers adjust to deviations from plans and changes in the environment.

feedback

problem solving

finding a way around an obstacle to reach a goal

knowledge management

finding the right information, keeping the information in a readily accessible place, and making the information known to everyone in the firm

supervisory manager

first-level manger or supervisors

enabling

giving workers the education and tools they need to make decisions

top management

highest level of management, consisting of the president and other key company executives who develop strategic plans

planning

includes defining goals, establishing strategy, and developing plans to coordinate activities

______ is the process used to accomplish organizational goals through planning, organizing, leading, and controlling people and other organizational resources.

management

__________is the process used to accomplish organizational goals through planning, organizing, leading, and controlling people and other organizational resources. (Enter one word in the blank.)

management

In organizations, _________strive to produce order and stability, whereas__________ embrace and manage change.

manager, leader

Employees who get things done using an organization's financial resources, information, equipment, and workers are:

managers

free-rein leadership

managers set objectives and employees are free to do whatever is appropriate to accomplish those objectives

technical skills

skills that involve the ability to perform tasks in a specific discipline or department

conceptual skills

skills that involve the ability to picture the organization as a whole and the relationship among its various parts

The definition of ______ states: a management function that includes hiring, motivating, and retaining the best people available to accomplish the company's objectives.

staffing

The definition _______________ _____________of states: highest level of management, consisting of the president and other key company executives who develop strategic plans.

top management

An organization's ___________ gives it a sense of purpose and a set of values that unites workers in a common destiny.

vision

staffing

Recruiting, hiring, motivating and retaining the best people available to accomplish the company's objectives.

goals

The broad, long-term accomplishments an organization wishes to attain.

strategic planning

Top managers determine what the organization's long-term goals should be for the next 1-5 years with the resources they expect to have available

________is a broad explanation of why the organization exists and where it is trying to go.

Vision

middle management

the level of management that includes general managers, division managers, and branch and plant managers who are responsible for tactical planning and controlling

tactical planning

the process of developing detailed, short-term statements about what is to be done by middle management

brainstorming

the process of getting a group to think of unlimited ways to vary a product or solve a problem

contingency planning

the process of preparing back-up plans

operational planning

the process of setting work standards and schedules necessary to implement the company's tactical objectives.

The definition of ______ ______ states: skills that involve the ability to perform tasks in a specific discipline or department.

technical skills