Business Chapter 9: Motivating Employees

The study that asked workers to rank a list of job-related factors in order of what motivated them most was a new direction taken by:

Frederick Herzberg

Feeling personal satisfaction because you perform well is which type of reward?

Intrinsic award

Which type of management became the dominant strategy for improving productivity in the early 1900s

Scientific

Studying workers as they shovel different types of materials with different types of shovels in order to determine the most efficient tool and method to use is an example of:

a time-motion study

The personal satisfaction you feel when you perform well and complete goals is an example of a(n) _______ reward.

intrinsic

According to Maslow's Hierarchy of Needs, after you have eaten, you are no longer _______ to find food.

motivated

Studies about which tasks must be performed to complete a job and the time needed to do each task are referred to as _______ studies.

time-motion

Achieving increased productivity to benefit the worker and the firm was the goal of:

Frederick Taylor

The "Principles of Scientific Management" was written by:

Frederick Taylor

According to Maslow, needs that have already been satisfied no longer provide _______.

motivation

A searcher whose work was based on Taylor's was Henry L. Gantt who developed _______ to plot and track production.

charts

- Earned recognition for a job - Sense of achievement

According to Herzberg's study, which of the following were listed by workers as among the top 5 factors that create MOTIVATION instead of being dissatisfiers on the job?

True or false: Frederick Gilbreth was the "Father of Scientific Management"

False

Which is NOT an element of scientific management?

Human factors

_______ _______ do not move people to action when present in the workplace.

Hygiene factors

What kinds of study analyzes which tasks must be performed to complete a job and the time needed to do each task?

Time-motion

- Worker involvement in managerial decisions - Management respect and interaction - Social group membership and informality

Which of the following are examples of factors that contributed to increased worker productivity during the Hawthorne studies?

- McGregor's Theory X - McGregor's Theory Y

Which of the following is about a manager's attitudes and assumptions about workers?

According to Herzberg, interest in the work itself is a(n) )_______

motivator

According to Herzberg, another name for hygiene factors is:

motivators

Employee involvement and group membership were two of the two reasons employees gave as the reason for increased _______ during the Hawthorne studies.

productivity

Taylor's goal was to increase worker efficiency and _______ in order to benefit both the firm and workers.

productivity

A(n) _______-_______ study occurs when a manager observes workers as they shovel different types of materials with different types shovels in order to determine the most efficient tool and method to use

time-motion

Which management theory uses time-motion studies to find the one best method for workers to perform each task and then teaches them that method?

Taylor's Scientific Management

Which management theory uses time-motion studies to find the one best method for workers to perform each task and then teaches them the method?

Taylor's Scientific Management

- Henry L. Gantt - Frank and Lillian Gilbreth

Taylor's Scientific Method became productivity in the early 1900s. Other researchers who worked with him included:

- Determine the one "best" way - Study the most efficient way to do a task - Teach people the one best way to do their jobs

Taylor's method was to:

Frederick Taylor wrote:

The Principles of Scientific Management

- Time - Rules of work - Method

The elements of scientific management include:

Taylor's scientific management became the dominant strategy for improving _______ in the early Twentieth century.

productivity/efficiency

Frederick Taylor was nicknamed the _______ of scientific management:

father

Which element in the work environment was found to be dissatisfying when not present, but when present did not serve as motivator for workers?

Responsibility