Business Chapter 9: Motivating Employees
The study that asked workers to rank a list of job-related factors in order of what motivated them most was a new direction taken by:
Frederick Herzberg
Feeling personal satisfaction because you perform well is which type of reward?
Intrinsic award
Which type of management became the dominant strategy for improving productivity in the early 1900s
Scientific
Studying workers as they shovel different types of materials with different types of shovels in order to determine the most efficient tool and method to use is an example of:
a time-motion study
The personal satisfaction you feel when you perform well and complete goals is an example of a(n) _______ reward.
intrinsic
According to Maslow's Hierarchy of Needs, after you have eaten, you are no longer _______ to find food.
motivated
Studies about which tasks must be performed to complete a job and the time needed to do each task are referred to as _______ studies.
time-motion
Achieving increased productivity to benefit the worker and the firm was the goal of:
Frederick Taylor
The "Principles of Scientific Management" was written by:
Frederick Taylor
According to Maslow, needs that have already been satisfied no longer provide _______.
motivation
A searcher whose work was based on Taylor's was Henry L. Gantt who developed _______ to plot and track production.
charts
- Earned recognition for a job - Sense of achievement
According to Herzberg's study, which of the following were listed by workers as among the top 5 factors that create MOTIVATION instead of being dissatisfiers on the job?
True or false: Frederick Gilbreth was the "Father of Scientific Management"
False
Which is NOT an element of scientific management?
Human factors
_______ _______ do not move people to action when present in the workplace.
Hygiene factors
What kinds of study analyzes which tasks must be performed to complete a job and the time needed to do each task?
Time-motion
- Worker involvement in managerial decisions - Management respect and interaction - Social group membership and informality
Which of the following are examples of factors that contributed to increased worker productivity during the Hawthorne studies?
- McGregor's Theory X - McGregor's Theory Y
Which of the following is about a manager's attitudes and assumptions about workers?
According to Herzberg, interest in the work itself is a(n) )_______
motivator
According to Herzberg, another name for hygiene factors is:
motivators
Employee involvement and group membership were two of the two reasons employees gave as the reason for increased _______ during the Hawthorne studies.
productivity
Taylor's goal was to increase worker efficiency and _______ in order to benefit both the firm and workers.
productivity
A(n) _______-_______ study occurs when a manager observes workers as they shovel different types of materials with different types shovels in order to determine the most efficient tool and method to use
time-motion
Which management theory uses time-motion studies to find the one best method for workers to perform each task and then teaches them that method?
Taylor's Scientific Management
Which management theory uses time-motion studies to find the one best method for workers to perform each task and then teaches them the method?
Taylor's Scientific Management
- Henry L. Gantt - Frank and Lillian Gilbreth
Taylor's Scientific Method became productivity in the early 1900s. Other researchers who worked with him included:
- Determine the one "best" way - Study the most efficient way to do a task - Teach people the one best way to do their jobs
Taylor's method was to:
Frederick Taylor wrote:
The Principles of Scientific Management
- Time - Rules of work - Method
The elements of scientific management include:
Taylor's scientific management became the dominant strategy for improving _______ in the early Twentieth century.
productivity/efficiency
Frederick Taylor was nicknamed the _______ of scientific management:
father
Which element in the work environment was found to be dissatisfying when not present, but when present did not serve as motivator for workers?
Responsibility