Business Midterm (???)

Which of the following statements identifies a key difference between a job description and a job specification?

A job description is a statement about the job, while a job specification is a statement about the person who does the job.

Teach for America is:

A non-profit training and placement organization Correct! an organization that seeks volunteers to teach at troubled inner city school an organization that provides training for teachers who will encounter students from poverty and with low self esteem

According to Herzberg, hygiene factors can be used to motivate workers.

False

Because they make and SELL aluminum cans, Ball is NOT very interested in recycling.

False

For management by objectives to be successful, employees must be willing to accept the objectives set by top management without question and without hesitation.

False

Manufacturers like to hold excess inventory.

False

The doctrine of employment at will means that employees must be allowed to keep their jobs as long as they are willing and able to perform their required duties. Under this doctrine, employers can only fire or lay off an employee if the firm is in serious financial difficulty or the employee is grossly incompetent or has committed a felony.

False

McKinley, an employee at Green Goddess Lawncare, is pleased that his old supervisor Russell retired. Russell seemed like a pretty nice guy, but rarely told McKinley if his work was acceptable until something went wrong. The new supervisor starts each day with reviewing yesterday's successes and challenges, and gives everyone opportunity to voice their concerns. One of the best assets of ________ managers is their ability to provide timely feedback and to understand that employees want regular performance reviews.

Gen X

Rick is a human resource manager at a nonprofit. If Rick's organization is like most companies today, which of the following statements about his job is likely to be the most accurate?

Government laws and regulations concerning hiring, worker safety, pay, and unionization will make Rick's work complex and challenging.

Which of the following is a reason why a business should be managed ethically?

It's the right thing to do.

________ is the art of utilizing organizational resources to accomplish goals at work.

Management

MRP is the acronym for

Materials Requirement Planning

________ is the management function that involves allocating resources, assigning tasks, and establishing procedures for accomplishing the organizational objectives.

Organizing

The equity theory is most relevant to which form of outcome in an organization?

Pay

A ________ analysis is used to help companies evaluate their internal strengths and weaknesses, and develop an awareness of external threats and opportunities.

SWOT

You just watched your colleague get blasted by this boss. He used fear and punishment to get the employee to perform. This boss is a:

Theory X Manager

A main discovery of the Hawthorne Studies was that human factors are at least as important to motivation as pay rates.

True

According to the video and your text, a Six Sigma quality standard allows for just 3.4 defects per million opportunities.

True

Companies that require highly talented, educated people for their business operations will tend to locate in areas with excellent universities like Boston (Harvard, MIT) or Silicon Valley in California (Stanford, UC Berkley).

True

Highly compensated executives sometimes prefer fringe benefits such as quality health insurance, company cars, and more vacation time, as opposed to higher salaries because most often these benefits are not taxable income.

True

The piece-rate reward system grew out of Taylor's concepts of scientific management.

True

As new parents, Sean and Molly applied for family medical leave to care for their new infant son. According to U.S. law, Sean and Molly

are not paid during the 12-week period that each elects to take.

All else being equal, socially responsible firms

are viewed more favorably by consumers.

A(n) ________ puts together components to make a product.

assembly process

When workers are a part of a team their compensation should be

based on team performance, with additional rewards for those workers who make outstanding individual contributions.

Operations management is a specialized area in management that converts resources into

both goods and services.

While Maslow's research categorized a person's needs in terms of higher-order and lower-order needs, Herzberg's research recognized that:

certain work-related factors satisfied higher-order needs, while other work-related factors satisfied lower-order needs.

Leighton has been an assistant at Security Financial for more than 14 years. She earns a good salary and has made friends at work, but she has been passed over for promotion twice and feels that no one appreciates her abilities and skills. Leighton is concerned with satisfying her

esteem needs

The theory stating that motivation depends on how much people want something and on how likely they believe they are to get it is called:

expectancy theory

Job rotation helps lower-level managers prepare for higher-level positions by

exposing them to different functions within the organization, thus giving them the broad perspective needed by top managers.

A firm would implement a policy of holding exit interviews if it wanted to

find out why so many of its good employees were quitting.

The teaching profession in the United States has been understaffed in recent years. The non-profit organization Teach for America identifies, selects, motivates, develops, compensates and evaluates qualified candidates to teach in public schools. This process is known as:

human resource management

According to the video on Ball, why is this headline about Coors new can important?

it is an example of an innovation invented by Ball Corporation

One major problem with the MBO process is that:

it must start at the top of the organization and work its way down in order to work, which can be a long process.

To reduce the cost of holding too much inventory, many companies have implemented

just-in-time inventory control

Which of the following is a characteristic of Type J management?

lifetime employment

A department manager evaluated the performance of her subordinates as part of a performance appraisal process. If she follows the six-step appraisal process, the next step is

meet with employees to discuss the results.

Teach for America's success lies heavily on strong ______________, or the set of activities for obtaining the right number of qualified people at the right time.

recruitment

CAD/CAM makes it possible to custom-design products to meet the needs of ________ with ________.

small markets; very little increase in cost

Ahmed emigrated from his war-torn country to the United States three years ago. Recently, he found a job working on an assembly line at an electronics manufacturer. When he came to the U.S., Ahmed left his friends and family behind. Now he is lonely and hopes that his fellow employees will accept him so that he can build some lasting friendships. According to Maslow, Ahmed is looking to satisfy his

social needs.

As part of the HR planning process, the manager begins by assessing the current labor situation at the company. Essentially, this means

taking an inventory of current employees and their capabilities.

Teach for America evaluates prospective candidates through a rigorous application and interviewing process. Once qualified candidates are selected, Teach for America provides extensive _______ opportunities.

training and development