Business Review, Being a Good Employee
Business Letters
A formal method used to communicate with people outside the office such as customers and suppliers. They are usually printed on company letterhead or stationery.
Code of ethics
A set of guidelines for maintaining ethics in the workplace.
Work Ethic
A set of values based on the moral virtues of hard work and diligence.
Ability
A skill you have already developed
Netiquette
Describes good Internet behavior. These rules should be the same behavior you follow in real life.
OSHA
Handles workplace safety
Speaking
Have a clear idea of your: purpose, audience, subject
India
In this country it is customary to have tea prior to doing business
United States
In this country receiving a gift from a business partner is considered a bribe
Mexico
In this country throwing documents on a table is an insult
Proper Etiquette Tips
Inflect your voice. Use proper diction. Use appropriate body language and gestures. Maintain eye contact with audience.
Workplace Listening
Jot down summaries, focus on key words and main ideas, note actions you need to take, use bullets, asterisks, and arrows to show ideas that are related or connected.
Tips for Good Speaking Habits
Make eye contact, address people by name, check your posture and facial expressions, use appropriate gestures, avoid non-words, stress key ideas, use correct pronunciation, practice enunciation, be enthusiastic and positive.
Most Common form of business communication. Fastest way to communicate with other people
Electronic Mail
Most common form of business communications. Fastest way to communicate with other people.
Writing Techniques
Organize your writing, watch your tone, proofread, edit your work.
Reading Techniques
Preview, Skimming, Context Clues
Active Listening
Respond with full attention, focus on main ideas being communicated, use body language and facial expressions to respond, sit up straight, lean forward, smile, or nod.
Ethics
Rules that govern a group or society
Communication Skills
Speaking, Listening, Reading, and Writing
Aptitude
The Potential a person has for learning a skill
Skill
The ability to perform a task due to experience or training
Communication
The exchange of information between sender and receiver.
Business Etiquette
The rules of good workplace manners.
Email Etiquette
Use correct spelling. Keep your message short. DO NOT USE ALL CAPS!
Reports
Use to communicate the results of research. Title is centered, in ALL CAPS two inches from the top, QS after the title, key the body in DS.
Memorandums
Use to communicate with others in the same office. Be brief, focus on a limited topic, and be informal in tone.
Adaptability Skills
a person's ability to change in order to fit circumstances that may arrive.
Punctuality
arriving on or before the stated time.
Self-Motivation
the drive to do something simply for the reward of feeling good and satisfied once it is done
Initiative
the willingness to do what needs to be done without being told to do so
Teamwork
working together collaboratively with a group to set goals, make decisions, solve problems, and put ideas into action.
Cooperation
working with others to reach a common goal.
