Business Review, Being a Good Employee

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Business Letters

A formal method used to communicate with people outside the office such as customers and suppliers. They are usually printed on company letterhead or stationery.

Code of ethics

A set of guidelines for maintaining ethics in the workplace.

Work Ethic

A set of values based on the moral virtues of hard work and diligence.

Ability

A skill you have already developed

Netiquette

Describes good Internet behavior. These rules should be the same behavior you follow in real life.

OSHA

Handles workplace safety

Speaking

Have a clear idea of your: purpose, audience, subject

India

In this country it is customary to have tea prior to doing business

United States

In this country receiving a gift from a business partner is considered a bribe

Mexico

In this country throwing documents on a table is an insult

Proper Etiquette Tips

Inflect your voice. Use proper diction. Use appropriate body language and gestures. Maintain eye contact with audience.

Workplace Listening

Jot down summaries, focus on key words and main ideas, note actions you need to take, use bullets, asterisks, and arrows to show ideas that are related or connected.

Tips for Good Speaking Habits

Make eye contact, address people by name, check your posture and facial expressions, use appropriate gestures, avoid non-words, stress key ideas, use correct pronunciation, practice enunciation, be enthusiastic and positive.

Email

Most Common form of business communication. Fastest way to communicate with other people

Electronic Mail

Most common form of business communications. Fastest way to communicate with other people.

Writing Techniques

Organize your writing, watch your tone, proofread, edit your work.

Reading Techniques

Preview, Skimming, Context Clues

Active Listening

Respond with full attention, focus on main ideas being communicated, use body language and facial expressions to respond, sit up straight, lean forward, smile, or nod.

Ethics

Rules that govern a group or society

Communication Skills

Speaking, Listening, Reading, and Writing

Aptitude

The Potential a person has for learning a skill

Skill

The ability to perform a task due to experience or training

Communication

The exchange of information between sender and receiver.

Business Etiquette

The rules of good workplace manners.

Email Etiquette

Use correct spelling. Keep your message short. DO NOT USE ALL CAPS!

Reports

Use to communicate the results of research. Title is centered, in ALL CAPS two inches from the top, QS after the title, key the body in DS.

Memorandums

Use to communicate with others in the same office. Be brief, focus on a limited topic, and be informal in tone.

Adaptability Skills

a person's ability to change in order to fit circumstances that may arrive.

Punctuality

arriving on or before the stated time.

Self-Motivation

the drive to do something simply for the reward of feeling good and satisfied once it is done

Initiative

the willingness to do what needs to be done without being told to do so

Teamwork

working together collaboratively with a group to set goals, make decisions, solve problems, and put ideas into action.

Cooperation

working with others to reach a common goal.


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