BUSN-1003 quiz 9 BRCC

Which of the following examples would be the most effective way for management to increase empowerment? A: Alec learns specifics about how his sales performance affects the company by reviewing shared financial information. B: Miles is commended for his excellent work on a recent project at a company meeting. C: Leah gets to pick a morning shift or an afternoon shift. D: Kara gets a 3% bonus if she meets her annual sales goal.

Alec learns specifics about how his sales performance affects the company by reviewing shared financial information.

A research and development team has been asked to develop a new product. The team already has 6 other products in development. Half of the team wants to reject the new project to avoid overload, but the other half wants to accept the project. As the team's leader, what would be the BEST way for the team to decide whether or not to take on the new project? A: As a team, discuss the pros and cons of accepting or rejecting the project so that all views can be considered. B: Participate in team-building exercises until one side sees the value in the opinion of the other side. C: Have the team leader make an executive decision about the new project. D: Encourage the disagreement because you know that differences can make teams stronger.

As a team, discuss the pros and cons of accepting or rejecting the project so that all views can be considered.

The budget committee is meeting to discuss how to achieve the goals set for the next year. Some members of the committee are in favor of reducing the company's advertising budget by half. Other committee members claim this will have a long-term negative impact on the company's sales. As the leader of this committee, what would be your BEST first step? A: Ask one person from each side to explain the rationale for their argument and highlight the points where both sides are in agreement. B: Engage the committee in a role-playing exercise about diversity. C: Table the discussion and move on to a less challenging topic. D: Make the decision about what to remove from the budget and do not allow any further discussion.

Ask one person from each side to explain the rationale for their argument and highlight the points where both sides are in agreement.

Carrie's work team consists of five individuals who are all from different countries. The team often has conflicts because of differences in cultural practices, such as normal work schedules, holidays, views about meeting deadlines, and views about the use of financial resources. Which is the best option for Carrie to help increase tolerance? A: Develop a diversity awareness training program that teaches about business practices in each of the different cultures. B: Encourage team members to try to learn the languages of each of the other team members so they can communicate more effectively. C: Remind team members that equal employment opportunity and affirmative action laws require them to have a diverse team, so they need to learn to work together. D: Choose one culture that has the best business practices and require all team members to adapt to those practices.

Develop a diversity awareness training program that teachers about business practices in each of the different cultures.

Jan, as a marketing executive at International Media, receives 50 shares of stock for each year of service in a tax-free trust fund that she can cash out at retirement. This situation is an example of employee empowerment using which of the following? A: employee stock ownership plan B: stock options C: stock trust program D: shared stock option

Employee stock ownership plan

A new principal just took over a failing high school. In terms of communication, what would be the BEST approach she could take? A: Establish open communication within the chain of command; solicit input and give feedback on an ongoing basis. B: Encourage employees to use the grapevine to share ideas and complaints. C: Encourage employees to communicate their ideas for improving the school to the press and parents. D: Encourage all staff to spin bad news when talking to the press, the parents, and the students.

Establish open communication within the chain of command; solicit input and give feedback on an ongoing basis.

Evan is normally straightforward when discussing business with clients. However, he is going to meet a client in India, and he understands that the context of the culture is different than in the U.S. As Evan meets with the client to discuss business, what is the BEST way for Evan to ensure that his message gets across? A: Evan should engage his client in personal small-talk so they can get to know each other before discussing business. B: Evan should use the same tactics with this client as he used with a previous client from Austria. C: Evan should always use a written channel for communication rather than a verbal channel, because this is more common in Indian culture. D: Evan should jump right into business when he meets his client, because he knows that this culture reserves small-talk for after business is completed.

Evan should engage his client in personal small-talk so they can get to know each other before discussing business.

The sales team is performing well for the third quarter. Every team member is selling their individual quota and they are interacting and giving each other sales leads so everyone earns commission. This team is in stage A: four: Performing. B: five: Adjourning. C: one: Forming. D: three: Norming.

Four: performing

Which of the following is an example of creating empowerment through linking rewards to performance? A: Fully vested employees of Big Toys may purchase 25 shares per year of company stock at a fixed price. B: Full-time employees at Big Toys may make many decisions regarding how they fulfill their job responsibilities. C: Full-time employees have access to detailed profit-and-loss statements for Big Toys' earnings. D: Employees at Big Toys can make purchasing decisions regarding resources necessary for their jobs.

Fully vested employees of Big Toys may purchase 25 shares per year of company stock at a fixed price.

What is an example of a team forming? A: Jan, Todd, and Shiveda get together for the first time to work on a project. B: As team leader, Todd everyone to participate. C: Jan and Shiveda compromise and work out their differences. D: The team as a whole focuses on solving problems and accomplishing tasks.

Jan, Todd, and Shiveda get together for the first time to work on a project.

Antonio is the manager at a restaurant. When he holds meetings with his chefs, two of the chefs seem to always disagree. They react to each other's suggestions with anger and cynicism. Because of this, his other chefs don't contribute during the meetings. Which is the BEST option A: Meet with the two chefs individually to determine the root cause of the conflict between them. B: Only invite the non-argumentative chefs to future meetings. C: Fire one of the two chefs and hire a replacement. D: Use role-playing exercises during team meetings to help discover why the two chefs have a conflict.

Meet with the two chefs individually to determine the root cause of the conflict between them.

What is an example of a team norm for a team composed of coworkers at an architectural firm? A: On our team, everyone stays late on Mondays. B: On our team, everybody gets paid the same salary. C: On our team, everyone has a master's degree in architecture. D: On our team, everyone is at work when they are scheduled to be.

On our team, everyone stays late on Mondays.

The Craft Bazaar Imports retail chain sells craft items from countries around the globe. Their suppliers offer products that are unique to their region. Sameh is the buyer for World Bazaar Imports and he maintains positive working relationships with all of his suppliers. What is Sameh's success most likely attributed to? A: Sameh takes time to learn about the national culture of his suppliers. He communicates effectively, and asks questions to be sure he understands the cultural differences. B: Sameh lets his suppliers know they have been selected for membership in the Craft Bazaar Imports supply chain. He provides them with the rules that describe the proper behavior for doing business. C: Sameh treats all his suppliers the same to avoid prejudices about their culture. He believes in uniformity to create a strict business protocol and a widely accepted philosophy of doing business. D: Sameh educates his suppliers on the collective identity of the Craft Bazaar Imports retail chain. He maintains close alliances and friendships with some suppliers, and is indifferent to others

Sameh takes time to learn about the national culture of his suppliers. He communicates effectively and asks questions to be sure he understands the cultural differences.

Kim owns a small bakery that specializes in wedding cakes and is not able to offer stock options or employee stock ownership plans because her bakery is not publicly traded. What would be the best way for her to increase empowerment of her employees? A: She should share decision-making authority by allowing different employees to take the lead on different wedding cakes to coordinate customer service, design, and order fulfillment. B: She should meet with an investment broker to offer her employee's the option of buying stock in other larger companies. C: She should tell them that she would offer an employee stock ownership plan if she could so they should feel empowered. D: She should give each employee a specific responsibility to ensure they feel ownership in the success of the company.

She should share decision-making authority by allowing different employees to take the lead on different wedding cakes to coordinate customer service, design, and order fulfillment.

BlesCo has a long history of confining knowledge of the company's financial performance to upper management. Many employees feel their actions on the job have no effect on the company's future. As new CEO, which of the following would be the most effective way for Sylvia to increase empowerment? A: Sylvia ensures that every employee learns specifics about how their job performance affects the company's financial success. B: Sylvia authorizes all of her employees to do anything they feel necessary to further BlesCo's financial interests. C: Sylvia eliminates most of upper management and gives much of their decision-making authority to lower-level employees. D: Sylvia begins having monthly all-staff meetings where she highlights the specific achievements of a few randomly selected employees.

Sylvia ensures that every employee learns specifics about how their job performance affects the company's financial success.

Which of the following is least likely to be a cohesive team. Why? A: Team A, whose members are all trying to get the same promotion, because the team members are competing against each other instead of working for a common goal B: Team B, whose members are all from different ethnic groups, because with their different backgrounds it is unlikely that they share a common vision C: Team C, whose members are all men, because they are likely to be competitive and not work together D: Team D, whose members are have different specialties, because they are unlikely able to work together as they would not have common interests

Team A, whose members are all trying to get the same promotion, because the team members are competing against each other instead of working for a common goal.

For two years, Brad's sales team maintained the highest closing rate in sales and had the least amount of turnover among the salespeople. Everyone on the team enjoyed their job and got along. The two top sales people recently resigned, however, and two accounting people who are not well-liked in the office have taken their positions. What is likely to happen to Brad's team? A: Team member cohesion will likely decrease, which can lead to lower productivity, lower sales, and higher turnover among the salespeople. B: Team member cohesion will likely increase, as the current sales associates integrate new people and new ideas into their process. Sales will continue at the same pace or increase. C: Team member cohesion will likely decrease, which can lead to competition among team members. This may increase sales as each sales member is trying to outdo the others. D: Team member cohesion will likely increase, as the new salesmen will bring new norms and standards into the team.

Team member cohesion will likely decrease, which can lead to lower productivity, lower sales, and higher turnover among the salespeople.

A manager at Welco Pharmaceuticals oversees three labs that are developing a lung cancer drug. Each lab contains highly motivated individuals with a wide range of skills. If the manager is asked to take on additional responsibilities and will have less time to interact with the labs, what would be the BEST solution for making sure the labs run efficiently? A: The manager should set up each lab as a self-managed team. B: The manager should form a virtual team with the supervisors in each lab. C: The manager should form a problem-solving team to determine how to develop the drug. D: The manager should set up a cross-functional team among his labs and other labs in the same building.

The manager should set up each lab as self-managed team.

The president of a cleaning services company is starting to be overwhelmed with keeping track of his cleaning crews as the business grows and more crews are added. What would be the BEST way for the president to ensure that his company is running smoothly and client requests are being filled? A: The president should set up self-managed teams based on location throughout the city and residential vs. business clients. B: The president should form a virtual team with all the cleaning crew leaders that meets daily to discuss assignments. C: The president should form a problem-solving team to determine how to manage his growing staff. D: The president should set up cross-functional teams so each cleaning crew has experts in different areas of cleaning.

The president should set up self-managed teams based on location throughout the city and residential vs. business clients.

A group of assembly workers are unsatisfied with their working conditions. The assembly warehouse is unclean and several safety hazards are present. In the last month, three employees were injured because of these hazards. What is the MOST effective way for the assembly workers to share their concerns with top executives? Why? A: They should write a formal letter and documentation to clearly state their concerns, as this will most likely generate a response from management. B: They should verbally state their concerns in a company meeting so that management will clearly understand their dissatisfaction. C: They should disseminate their concerns through the grapevine, as company executives will eventually hear about them and address the problems. D: They should intentionally reduce productivity in the warehouse, as this will encourage management to identify the problems.

They should write a formal letter and documentation to clearly state their concerns, as this will most likely generate a response from management.

Tina emerged as the leader on her team, which is currently performing well. However, she notices that Thomas seems withdrawn and is not contributing to the group's efforts. What should she do? A: Tina should find specific tasks to engage Thomas. B: Tina should let the team's work flow naturally. C: Tina should adjourn the team early. D: Tina should focus on team members who are participating.

Tina should find specific task to engage Thomas.

Water Sports has developed a new water toy for toddlers. This toy is useful in any size pool, from a wading pool to a deep pool. If Water Sports wants to market this toy to produce the highest number of sales, what type of audience should they target? Why? A: Water Sports should target toddlers, because they will be the ones to ask their parents to buy the toy. B: Water Sports should target parents, because they are the ones that will purchase the toy. C: Water Sports should target teenagers, because they frequently babysit for toddlers and need to keep them occupied. D: Water Sports should target swimming pool owners, because they will purchase the toys in large quantities to have at their pools

Water Sports should target toddlers, because they will be the ones to ask their parents to buy the toy.

Misty is a care counselor at a privately owned transitional housing provider for children in need of care. She is able to make many decisions about the day-to-day care of the children in her unit in order to provide a more home-like experience. This situation is an example of which of the following? A: creating empowerment through sharing decision-making authority B: creating empowerment through sharing financial information C: creating empowerment through linking rewards to company performance D: creating empowerment through a company ownership program

creating empowerment through sharing decision-making authority.

Rosie was a standout performer; she frequently took team assignments for herself and worked hard to earn a promotion. While her work performance was stellar, she caused conflict on the team. Rosie's team is____________ in cohesiveness.

low

Greg, an OR nurse, ignored the team _________ that doctors outrank nurses when he spoke his concerns that the surgeon was fatigued and posed a safety risk. A: theory B: belief C: norm D: standard

norm

The paralegals at Wright & Sons Law Firm all work together to research and write legal briefs. They are allowed to choose how to delegate assignments based on expertise and work load, as long as briefs are turned in to the lawyers on time. This is an example of a ________ team. A: self-managed B: virtual C: problem-solving D: cross-functional

self-managed

The sales team reached their goal on Thursday even though Friday was the deadline. The boss gave everyone Friday off as a reward and used Thursday afternoon to present awards. Which stage is the sales team in? A: stage five: Adjourning B: stage four: Performing C: stage one: Forming D: stage three: Norming

stage five: Adjourning

After the sales team has missed its goal, the team members come together and give each member specific responsibilities in an effort to reach their goal for the next quarter. What stage will the team go through next? A: stage four: performing B: stage five: adjourning C: stage one: forming D: stage three: norming

stage four: performing

Some teams can be distinguished based on the specialties of their team members. For example, members of a ________ team have complimentary skills, whereas members of a __________ team all have different functions

work, Cross-functional