C202 Pre-Assessment

How does an organization's human resource strategy support the organization's business strategy?

By helping it to Acquire, Develop, and Retain the talent needed to fulfill its strategy.

How can HRM serve as internal consultants?

By helping managers develop business plans.

What is a critical factor in creating a culture of safety?

A commitment of an organization to the protection and well-being of its employees.

What is an example of workplace redeployment?

A firm assigning a Java IT expert to a new client requesting a Java IT engineer.

A female employer is accused of having an employment practice that negatively impacts women. Employer responds that she has the same requirements for male/female applicants and wants to hire other women. Why is this case a potential Adverse Impact?

Adverse impact is UNINTENTIONAL and relates to policies applied to ALL employees. Unintentional. Same standards for everyone.

Which action enhances employee engagement?

Allowing employees to use their talents.

How can performance management help an organization evaluate change initiatives, training procedures, and new technologies?

By generating useful data.

How does HRM support organizational leadership?

By providing employees w/opportunities for professional development and growth.

How do employee wellness programs benefit employers?

By reducing workers' compensation and disability-related costs.

Which event should be covered under Worker's Comp?

Breaking an arm while at work.

What should HRM use to determine performance metrics?

Business goals.

How can goal setting boost employee performance?

By focusing attention on specific objectives.

What determines whether stress is functional or dysfunctional?

How manageable it is and the emotions it causes.

What are two retention strategies for reducing voluntary turnover?

1) Flexible work, and 2) Quality leadership

What are two physical changes that can be made to prevent workplace violence?

1) Implementing key card access, and 2) Putting in silent alarms

What are two potential costs of voluntary turnover?

1) It leads to having to training a replacement worker, and 2) It disrupts teamwork

What are two reasons why companies offer employee benefits?

1) To provide employees with work-life balance, and 2) To boost employee satisfaction

What is the organization's formal system of task, power and reporting relationships called?

An Organizational Chart.

What is an example of voluntary turnover?

An employee leaves for a higher paying job.

An employer terminates an employee for being unattractive and putting less effort in personal appearance. Why is this permitted under an At-Will employment relationship?

An employer can terminate an employee for an immoral reason.

What is an example of holding the target of bullying to a different performance standard?

Assigning the target unrealistic goals and deadlines.

Which situation is an example of a managerial ethical dilemma?

Being asked to directly supervise a family member

Steps of progressive discipline in order from 1 - 4.

Counseling = 1 Written warning = 2 Suspension w/o pay = 3 Termination = 4

Which source of performance info is most knowledgeable about an employee's day-to-day performance in self-managed teams?

Coworker.

Which step in and effective training program involves determine the best setting, methods and materials to be used?

Designing and training systems.

What are two uses of a job anaylsis?

Developing a recruiting plan and designing a compensation plan for a particular job.

How does sourcing affecting recruiting?

Effective sourcing improves compatibility of talent pools to open positions.

What is the result of people being committed to, involved with, enthusiastic, and passionate about their work?

Employee engagement.

Which situation is an example of poor person organizational fit?

Employee has necessary training, skills for position but has different values than employer.

Which request might be asked during a case interview?

Explain how you would react if asked by coworker to take shortcuts to meet job expectations.

What is a benefit of external recruiting?

External recruiting can bring in new ideas and insights.

Which belief is an example of bias creating barriers to equal treatment in an organization?

Extrovert employees are the most effective.

Which law guarantees that women can take unpaid time off following the birth of a her child w/o fear of losing job?

Family and Medical Leave Act of 1993.

What is affective committment?

Having positive emotional attachment to organization and strong identification w/its values and goals.

What is the difference between replacement planning and succession management?

Identifying specific backup candidates versus building feeder groups up and down the leadership pipeline.

Which factor in successful organizational change can be provided thru effective HRM?

Innovation.

What is an example of bullying in the workplace?

Intimidating a coworker.

What is a disadvantage of pay-for-performance plan?

It could promote unintended consequences.

How does a safe workplace positively relate to employee motivation and engagement?

It encourages an environment for high employee production performance.

How does effective human resource management improve organizational performance?

It enhances a company's ability to cope with growth and change.

How does an employee handbook protect employees?

It ensures that employees are informed about company expectations, policies and benefits.

How does providing regular feedback to employees relate to their goals?

It helps direct progress toward goals.

Which aspect of an organization is increased when policies of inclusion are adopted?

Its talent pool.

During which level of Kirpatrick's training evaluation might participants take a test on the training materials?

Learning.

What is the influence tactic that enhances one's formal authority to make a request by referring to precedents, rules, contracts, or other official documents?

Legitimating.

What is an example of opportunity bias?

Manager gives employee low performance ratings as result of failed project, even though failure was result of outside factors.

Which protected classes must a company with for hiring goals for under Executive Order 11246?

Minorities and Women.

Which characteristic of an employee should HRM focus to enhance organizational culture?

Motivation to advance w/in an organization.

Which type of compensation can developmental opportunities be considered?

Nonfinancial compensation.

Which org advocates that well-written implemented workplace violence prevention program can reduce incidence of workplace violence in all workplaces?

OSHA.

Which type of training includes both role-playing an action learning?

On-the-job training.

Which type of a benefit are domestic partner benefits?

Optional.

Which factor may increase a company's voluntary turnover?

Poor economic environment.

What is the primary function of HRM?

Retaining talent.

Which act was intended to curb common work stoppages, strikes, and general labor conflict?

Taft-Hartley Act.

Classify each example as policy or procedure:

The company advocates. POLICY Employees should avoid discriminatory language. POLICY Employees should give prior written notice to supervisor for time off. PROCEDURE To receive travel reimbursement submit. PROCEDURE

What is a psychological contract in the workplace.

The hidden expectations and promises between an employer and an employee.

What does a person's learning style determine?

The instructional methods that are most effective for training.

How can HRM use performance metrics to benefit their organization?

They can use metrics to reveal weakness in critical division to influence staffing plans.

Why might HRM place limited importance on distributive fairness in the hiring process?

This type of fairness cannot be measured in any meaningful manner.

What is a function related to the primary goal of OSHA?

To correct hazards.

What is the goal of an organization that offers the benefits of a wellness program, flextime, and personal days?

To decrease absenteeism.

What is the goal of an organization that offers an on-site day care for children and elderly people?

To improve employee skills.

Why might an organization want to increase its efforts at inclusion and diversity?

To increase the average level of employee education.

What is the goal of the Uniformed Services Employment and Reemployment Rights Act of 1994?

To prevent discrimination against employees who may be called into active military service.

What is the goal of affirmative action?

To seek to remedy past practices that innately caused an adverse effect on applicants.

Which tactic can employers use to improve employee engagement and motivation towards safety?

Training.

A HR resource manual specifies that employees cannot be terminated or punished for refusing to follow an illegal request made by a supervisor.

Utilitarian Standard

Which decision can HRM assist w/during combination stage of mergers and acquisitions?

Which employees to retain.

An employee has already been approached concerning poor performance, but is not improving. Which corrective discipline should be repeated w/a stronger statement of the consequences for not improving?

Written warning.