C464- Unit 6

Storyboard

A blueprint that combines copy and visual material to show the sequence of major scenes in a commercial. A storyboard helps the team visualize the flow of a message and spot holes or flaws in the logic of a presentation.

Asynchronous media are BEST described by the ______a__________ model of communication, while synchronous media are BEST described by the ______b____________ model of communication. 1. Linear 2. Transactional

a. Linear b. Transactional

bad apple effect

the idea that one person who breaks the rules can inspire other people to break the rules also. Researchers have documented the poisonous impact of having just one ineffective team member, labeling it the bad apple effect.

Which of the following is defined as a situation where one single unproductive member of a team prevents team communication or teamwork from being a productive possibility? 1. Bad apple effect 2. Social loafing 3. Groupthink 4. Narcissistic complex

1. Bad apple effect Correct. The bad apple effect claims that a single unproductive team member can negatively impact the entire team.

Specific tasks new media assist teams with are

1. Brainstorming 2. Collecting Research Data 3. Collaboration and Workflow Facilitation 4. Routine Updates 5. Promoting Initiatives and Projects Using Social Media 6. Pausing, Reflecting, and Evaluating 7. Planning and Designing Presentations

Some EMS(Electronic Meeting System) applications, such as Let's Focus, enable team members to visually depict and document ideas and contributions of individual members. true false

true

WebEx is a popular commercial web conferencing product widely used by teams within organizations. True false

true

leadership is the capacity to translate vision into reality, and transformational leadership illustrates how that translation is accomplished." True false

true

During this process of the preparation of the presentation, the team should select what kinds of media could support the presentation—such as images, videos, charts, or graphs. true false

true New media enables collaborative, real-time editing of text and visuals can greatly aid in the creation of a successful team presentation.

Which team development strategy directly deals with members being motivated to achieve a common vision or idea? 1. Goal-orientation and purpose 2. Shared accountability 3. Rules, roles, and sanctions 4. Collaboration

1. Goal-orientation and purpose Correct. Having a common goal and purpose can keep teams motivated.

Mario's company just got a major investment, and they will now be adding more technology to everyone's job descriptions. The company has not been technologically advanced in the past, so additional team training will be required. Mario is the only employee at his company with a degree in computer science, so everyone feels as though he should be a team leader for the training. Which type of power is Mario using in this scenario? 1. Informational power 2. Legitimate power 3. Reward power 4. Referent power

1. Informational power Correct. Mario's familiarity with technology makes him a good candidate to help the other employees keep up with the new technology.

What is the biggest downside of reward power? 1. Motivation tends to evaporate once the reward is gone. 2. It doesn't motivate teams. 3. It can lead to an oppressive team climate. 4. Leaders who use it aren't respected.

1. Motivation tends to evaporate once the reward is gone. Correct. This type of power often produces short-term effects only.

Which of the following is NOT one of the defining characteristics of a team? 1. Strict hierarchy 2. Goal orientation and purpose 3. Collaboration 4. Shared accountability

1. Strict hierarchy Correct. A strict hierarchy is not one of the things that helps a group develop into a team.

Which of the following is NOT among the criteria for a successful team? 1. Collaboration 2. People working together 3. Rules, roles, and sanctions 4. Shared accountability

2. People working together Correct. Individuals working together is not criteria for a successful team.

Which new medium is BEST suited for each function? Promoting initiatives and projects 1. Online file repositories 2. email 3. social media such as Facebook or Twitter.

3. social media such as Facebook or Twitter. Correct. Social media can be very effective in reaching a wide audience and measuring engagement with promotions.

relationship between power and leadership

reward power, coercive power, legitimate power, expert power, referent power and informational power

Most structured electronic meeting systems also offer private messaging, online social networking, and document/knowledge management. true false

true

web-based, structured electronic meeting systems include 1. Microsoft SharePoint 2. Think Tank. 3. Power point 4. doole

1. Microsoft SharePoint 2. Think Tank.

Which of the following is NOT a strategy for a team to facilitate collaboration, agreement, and trust? 1. Remove any incapacitated or dissenting team members. 2. Give all team members a fair and patient hearing. 3. Treat other team members with dignity and respect. 4. Compensate for temporarily incapacitated team members.

1. Remove any incapacitated or dissenting team members. Correct. There is no mention of the strategy of team member removal.

Most compatible with common videoconferencing apps are 1. Skype 2. Email 3. WebEx 4. Google drive

1. Skype 3. WebEx

No idea is a bad idea" is the philosophy that characterizes the team-oriented process known as 1. Groupthink 2. Brainstorming 3. Goal Orientation 4. Collaboration

2. Brainstorming to generate as many ideas as possible.

How does groupware help brainstorming teams work more effectively? 1. By requiring members to get permission before making a contribution 2. By overcoming the tendency toward groupthink 3. By forcing people to follow politeness norms 4. By limiting members' participation when they see other people making suggestions

2. By overcoming the tendency toward groupthink Correct. Groupthink is the result of pressure for everyone to agree, which makes teams less effective.

Which of these is NOT a stage of development? 1. Forming 2. Norming 3. Performing 4. Conforming

4. Conforming Correct. This is not a stage of development that helps teams achieve teamwork.

What is the first step for balancing individual and team goals? 1. Reward people for their work. 2. Ask questions. 3. Push for commitment. 4. Recognize the goals.

4. Recognize the goals. The first step to balancing the effects of competing agendas in team situations is to recognize them.

01- Which of the following is an example of coercive power? 1. Advocating for oneself based on education and training 2. Sharing information that you learned from a meeting that only you attended 3. Gaining power by being likable 4. Showing power by threatening to fire someone

4. Showing power by threatening to fire someone Correct. Motivation by way of negative reinforcement is coercive power.

3. What does communicating vision have to do with transformational leaders? 1. They are thoughtful and empathetic (showing an ability to understand and share the feelings of another)listeners. 2. Visionary leaders can articulate(express) outcomes in attractive ways. 3. They are interpersonally competent. 4. They can look at mistakes as opportunities to improve.

2. Visionary leaders can articulate(express) outcomes in attractive ways.

Which type of power is showcased in cases of blackmail? 1. Expert power 2. Reward power 3. Coercive power 4. Legitimate power

3. Coercive power Correct. Someone using something against you to gain power is an example of coercive power.

A team who cooperates and performs because their boss may extend lunch breaks or not ask them to work over the weekend are being influenced by which of the following bases of power? 1. Coercive 2. Referent 3. Reward 4. Expert

3. Reward Correct. Reward power can be exercised through both negative (cancelling weekend work hours) and positive (paying bonuses) reinforcement.

informational power

Informational power is reflected in an individual's ability to acquire and share valuable information. For example, one team member might have unique insight and understanding about a new policy that the rest of the team is frustrated by and resentful of. If this person can explain the rationale for the policy change and motivate the rest of the team to accept it, then he or she has been an agent of motivation and change for the team. Information is a very powerful resource in groups, teams, and organizations; therefore, people who have valuable information and can use it to influence others are typically viewed as powerful.

Proprietary IM services are known as enterprise instant messaging (IM). true false

true

Virtual teams

Virtual teams collaborate across time, space, and organizational boundaries, primarily through electronic communication, and spend varying degrees of time working face-to-face. A purely virtual team may never work face-to-face, relying instead on communication technology to complete at least part of their work.

Which of the following statements best distinguishes a team from a group? 1. A team is a group that has specifically chosen members, clear goals, and cohesiveness. 2. Groups are a subset of teams that have a more defined purpose and structure. 3. Teams are involved in business situations, whereas groups can be involved in any type of situation. 4. A group is essentially the same as a team, but a group always has more members.

1. A team is a group that has specifically chosen members, clear goals, and cohesiveness. Correct. A team is a particular type of group that is characterized by its cohesiveness, carefully selected membership, goal-orientation, high performance, and synergy.

Which of the following is the BEST example of a transformational leader modeling good behavior? 1. Ken makes sure to arrive at meetings on time with a positive attitude. 2. Gloria listens carefully but is indifferent to the concerns of others. 4. Josh is rude to clients, but expects politeness from his team. 4. Mary Jane adamantly rejects any idea that counteracts her vision, despite its merits.

1. Ken makes sure to arrive at meetings on time with a positive attitude. Correct. Ken is performing the qualities he would like to see in his team.

Which of the following is an example of rules, roles, and sanctions as a strategy for a high-functioning team? 1. Marcy's portion of the project is next week, and she knows if she does not deliver, she may be kicked off the team. 2. Jesse, Aaron, and Brad all want to win the prize for best project. 3. Andy, Maria, and Tiffany all work together to make things happen within their department. 4. Derek and Stacey spend the weekly meetings debating the brochure's layout instead of one of them working on content.

1. Marcy's portion of the project is next week, and she knows if she does not deliver, she may be kicked off the team. Correct. Deadlines are an example of rules, roles, and sanctions as a strategy a high-functioning team.

On his first day at a new job, Juan is placed into a team to complete a project for orientation. Juan expected orientation to be nothing but boring training videos, so he stayed out late the night before to celebrate his new job. As a result, he was half asleep while the other new hires did the project without him. Which of the following factors associated with team failure does Juan exhibit? 1. Teamwork 2. Collaboration 3. Social loafing 4. Groupthink

3. Social loafing Correct. An individual who exerts no effort within a team is an example of social loafing.

When a team leader persuades team members to double-check the results of a survey, he is using his __________ to persuade others to follow his orders. motivation expertise power aggressiveness

3. power Correct. A leader relies on power to influence others in a certain manner.

Match each of the criteria to indicate which problem the teams are experiencing Rob is dealing with a client complaint. The client is unhappy that Rob's graphic design team has delivered a product not in line with the client's vision and past the deadline. Rob's team is confused and annoyed, and states that the vision was only communicated to them as "use your expertise," and the deadline was stated as "ASAP." 1. Rules, roles, and sanctions 2. Goal-orientation and purpose 3. Shared accountability

2. Goal-orientation and purpose Correct. The unfocused and mismatched product that the team delivered is symptomatic of this team lacking a clear sense of vision or purpose. With clearer goals, the team would have a better time focusing its energies on the client's desires.

Which team stage is marked by conflict? 1. Norming 2. Storming 3. Performing 4. Forming

2. Storming Correct. Differing opinions emerge in this stage.

Which of these statements is NOT true about brainstorming? 1. Teams generate fewer ideas than they would independently. 2. Groupware is software for brainstorming. 3. Brainstorming involves generating ideas over a long period of time. 4. Groupthink and social loafing contribute to brainstorming failure.

3. Brainstorming involves generating ideas over a long period of time. Correct: Brainstorming involves generating ideas in a short period of time.- YES: Teams generate fewer ideas than they would independently; Groupthink and social loafing contribute to brainstorming failure; Groupware is software for brainstorming.

Which of the following is NOT true about team building and training? 1. Team building and training can help prevent social loafing. 2. Team members often believe that communication skills are intuitive. 3. Many employers spend little time developing critical communication skills. 4. Teams are only difficult in certain settings.

4. - Teams are only difficult in certain settings.- YES: Many employers spend little time developing critical communication skills; Team members often believe that communication skills are intuitive; Team building and training can help prevent social loafing.

What is a web conference? 1. A message sent using the Internet 2. Use of a website designed to promote social ties 3. A brief written message exchanged via phone 4. A live meeting held over the Internet

4. A live meeting held over the Internet Correct. These are synchronous meetings enabled by computers.

03- Why is a strong vision important to transformational leadership? 1. They discourage dissent. 2. They help people feel listened to. 3. They intimidate teams into compliance. 4. They promote optimism.

4. They promote optimism. Correct. Positive thinking is a big motivator.

In which situation would a team be MOST likely to succeed? 1. When several members compete for a leadership role 2. When the project demands a highly specialized skill set 3. When each member has a very different vision for the project 4. When the project is complex and would benefit from diverse skills

4. When the project is complex and would benefit from diverse skills Correct. Successful teams draw from unique and varied expertise.

To some individuals, __________ makes a person seem flawed, but this communication skill leads to productive conversations that allow a team to correct errors and work toward goals. 1. making eye contact 2. providing reinforcement 3. self-disclosure 4. admitting mistakes

4. admitting mistakes Correct. Being honest about errors can help a team take an informed, strategic approach to problem solving.

What makes a team successful?

:Teams are successful and high-performing when they meet several primary criteria. 1. Goal-Orientation and Purpose: teams are goal-oriented and are characterized by the team members' shared enthusiasm and motivation for reaching that goal. High-functioning teams have a purpose, and they behave in purposeful rather than arbitrary ways. 2. Shared Accountability: members of a team share accountability for the team's behavior and output. Teams, in part due to member motivation and identification with the team's goals, are concerned with quality. They are characterized by a series of formal and informal checks and balances to ensure that all parts of the team are functioning effectively in working toward the desired quality outcome. 3. Rules, Roles, and Sanctions: teams are different from random groups of people because they have clear, mutually agreed upon rules and expectations that guide their interactions with one another as well as their task performance. For example, a team might have norms for arriving on time for meetings, coming prepared, and leaving all personal agendas behind. Yet some teams also have norms that can be counterproductive to goals, such as interrupting, multitasking during meetings, and leaving early. To summarize, the development of goals, rules, roles, norms, and sanctions is an important characteristic that distinguishes a low-performing team from a highly functional team. 4. Collaboration: teams are distinguished from groups by the collaboration that characterizes their work. Team members create a synergistic effect through their interactions, the collaborative ways in which they work, and the feedback they provide to one another. They learn from one another and improve their process and performance as they interact.

difference between team and group:

A team is an interdependent group of individuals who share responsibility and are focused on a common goal. ... Unlike a group, where each member is expected to contribute separately, the most important characteristic of a team is synergy: the whole is greater than the sum of its parts.

Brainstorming

Brainstorming refers to the generation of as many ideas as possible in a short period of time. When it is used to its fullest potential, brainstorming can increase the number and creativity of suggestions, possibilities, and options as teams make decisions and solve problems.

Expert power

Expert power is a team member's ability to influence others' thoughts or behaviors because other members perceive him or her as competent, credible, and knowledgeable in the subject area.

In Transformational communication, challenging others involve punishing for mistakes in any conventional way. True False

False They do not punish mistakes in any conventional way; rather, they look at mistakes, failures, and setbacks as opportunities to refine the team's purpose or process.

legitimate power/authority

Legitimate power is assigned to people because of their job, position, or assignment. People are likely to cooperate and comply with others who hold certain positions, such as manager, chairperson, supervisor, elected official, teacher, and so forth.

Siobhan is the chair of a task force at work whose job it is to figure out why customers are dissatisfied with the newest product in their line. She invites Kirk onto the committee to represent the design department that helped create the product. She also invites Emily onto the committee because she is well known as a friendly, calming influence on difficult groups. Which base of power do Siobhan, Kirk, and Emily each MOST likely have access to? Team Member Base of Power Siobhan Kirk Emily

Team . Base of Power Siobhan Legitimate Power Kirk Expert power Emily Referent power

It is a good practice to delegate the preparation of the presentation (and supporting visuals) to a single individual, who then assigns portions to other members for the delivery. True false

false Many teams make the mistake of delegating preparation of the presentation (and supporting visuals) to a single individual, who then assigns portions to other members for the delivery. The entire team should be involved in the preparation of the outline and storyboard, and frequently evaluate and reevaluate whether the presentation is telling a cohesive story.

Synergy

the power that results from the combination of two or more forces. The concept of synergy, the "extra energy" created by a high-performing team when it interacts and functions well, distinguishes teams from groups in an important way.

A sound team has sanctions or controls in place to deal with deviations from positive norms or roles that emerge and become counterproductive to the team's goal. Sanctions may include giving the offender constructive criticism about his or her behavior, giving the offender extra work to do, or even expelling the offender from the team. true false

true

Groupthink (and other perceived pressures to conform) and social loafing may contribute to the failure of brainstorming within many teams. true false

true

01- Which of the following is the MOST likely situation in which team communication would likely be present? 1. A team of debaters from the University of Minnesota are in the national finals. 2. A stock market trader is deciding on investments for her clients. 3. A dissatisfied individual is communicating with a therapist about his spouse. 4. A kindergarten teacher is talking to his class about how to play nice with others.

1. A team of debaters from the University of Minnesota are in the national finals. Correct. The debator's need to work as a team both in the research and preparation of their arguments, as well as in the actual debate tournament.

Alberto has designed an online survey to rate customer satisfaction. The survey will be distributed among the team, who will then work to accommodate suggestions. How is social media being leveraged here? 1. Through collecting research data to improve projects 2. Planning a presentation 3. Branding and promotion of the business 4. Facilitating workflow and participation

1. By collecting research data to improve projects Correct. The team uses digital surveys for information and research.

Lindsay is the elected leader of a student group on campus. Read the following statements that Lindsay made during a recent meeting, and identify the leadership communication behavior each one demonstrates. "As we look over the options, think about how each one will affect the campus climate. Small changes can make a big difference, so let's make the best choice to make the campus attractive and welcoming to as many students as possible." 1. Communicating vision 2. Modeling Good behavior 3. Challenging others 4. Supporting others

1. Communicating vision Correct. This message reinforces the purpose of the group and gets them focused on the positive outcomes of fulfilling the vision.

Don, Julio, and Keisha are in a very safe stage with their project. Meetings consist of largely superficial and polite comments, and no one has voiced a disagreement or initiated a conflict yet. Which stage is this team in? 1. Norming 2. Performing 3. Forming 4. Storming

1. Norming

Transformational leaders seem to inspire people to do their best and enjoy their work by demonstrating four behaviors, which all highlight communication

1. Communicating vision. Transformational leaders can describe outcome scenarios that are attractive to others. They visualize and communicate to others what life will be like once the hard work is done and the vision is realized. 2. Challenging others. Transformational leaders communicate in ways that challenge those around them to engage in higher thinking, to take risks, and to think or do "outside the box." They encourage creativity, questions, and even disagreements. 3. Supporting others. Transformational leaders provide emotional, social, intellectual, and task support. They are good listeners who know how to practice empathy when others are frustrated or concerned. 4. Modeling good behavior. Transformational leaders are interpersonally competent people. They are well-liked in general because they are charismatic and socially attractive.

Which of the following is the BEST example of team building through the communication skill of giving and responding to feedback? 1. Ellen and Steve evaluate each other's business plans, offer suggestions for improvement, and ask questions that help clarify feedback. 2. Eloise and Manny persuade each other to prioritize each other's personal goals over the team's goals. 3. Maria and Augustus discuss common goals and express their trust for one another. 4. George and Sampson agree on plans for developing a new fitness program before designing the different stages.

1. Ellen and Steve evaluate each other's business plans, offer suggestions for improvement, and ask questions that help clarify feedback. Correct. This example shows a genuine attempt to help others grow as team members and facilitate communication.

Recall the scenario about Seth and Constance. Seth eventually confesses that he feels like Constance mocks his contributions and is entrenched in her own agenda. He admits that he acts out as a way of attempting to rattle her confidence. What can be done by the supervisor to facilitate more constructive conflict management here? 1. Encourage good listening, respectful behavior, and straightforward communication from both parties. 2. Reprimand Seth for his behavior and tell him that he needs to listen to Constance. 3. Tell Constance that she needs to deal with Seth's attitude because he has great client contacts. 4. Tell Seth to keep it up, as Constance gets too arrogant, and Seth's actions will keep her on her toes.

1. Encourage good listening, respectful behavior, and straightforward communication from both parties. Correct. Both Seth and Constance need to work on communicating more openly, respectfully, and with more maturity.

communication skills for team building and training:

1. Giving effective feedback: When giving feedback to a teammate, be sure to address a specific action or behavior, not his or her personality, intelligence, or values. Statements such as "When you did ... , it made me think/feel ..." make it clear that you are referring only to a specific action and how it affected you. 2. Receiving feedback and criticism: These same principles can be helpful when you are receiving feedback from a teammate. If your teammate's feedback does not focus on a specific behavior, you can ask clarifying questions such as "When you said ... would it be fair to say that you meant/felt ... ?" 3. for help or clarification when you do not know something: When you ask for something to be restated, you not only ensure that you have a correct understanding of the issue, but you also reassure the speaker that you are actively listening and engaged.

03- Maggie, her boyfriend Lee, Rachel, and Alison are all in the same college digital film production class. Though their professor has structured their final film project as an individual assignment, they have asked him if they could do a larger film as a team and share the same grade. The reason for this request is that while Lee and Rachel have been taking this class for its technical skill set in order to become independent filmmakers, Maggie and Alison are interested in using film for the purposes of social justice and community outreach. They all agree that by combining these two goals they might mutually benefit by producing a film that is both technically and aesthetically effective, and also has a strong ethical message. The students' professor agrees to their request while stipulating that Lee and Rachel must contribute to the social awareness message of the project, and that Maggie and Alison must be involved in the shooting and editing process. What part of teamwork is he trying to encourage? 1. He is ensuring that the team is mutually beneficial for the two different goals the students share. 2. He is trying to make sure that none of the students social loaf, leaving the work to the others. 3. He is creating redundancy so that all the students have enough work to warrant a passing grade. 4. He is trying to make sure that the technical production part of the assignment is the main goal for each student.

1. He is ensuring that the team is mutually beneficial for the two different goals the students share. Correct. He is ensuring that each student experiences the processes of achieving the two goals for the team.

Why is shared accountability an important aspect of a functional team? 1. It ensures that all members are functioning effectively and in pursuit of the same outcome. 2. It supplies a clear and concise road map for punishing deviations. 3. It is a method of defining and labeling each person's position. 4. Through synergy and feedback, teams learn from each other.

1. It ensures that all members are functioning effectively and in pursuit of the same outcome. Correct. Accountability for all team members supports direction and motivation.

Transformational Leadership

transformational leaders are motivational and energizing communicators who are well-liked by those around them, inspire others to do their best and reward their team members for high performance.

Which new medium is BEST suited for each function? Pausing, reflecting, and evaluating 1. Online file repositories 2. email 3. social media such as Facebook or Twitter.

1. Online file repositories Correct. The constant availability of materials to the whole team encourages careful consideration of those materials.

Which of the following would be an inappropriate use of social media by a team? 1. Planning a presentation for a new product launch in a public Facebook group 2. Running a help desk or customer relations service through Twitter 3. Getting feedback on a hosted event through Facebook comments 4. Promoting a new product launch through a coordinated series of Facebook posts and tweets

1. Planning a presentation for a new product launch in a public Facebook group Correct. Privacy is a major concern with all social media, but particularly when it comes to work-oriented communication. Without proper concern for privacy, proprietary information may get released to the wrong audience.

Match each of the criteria to indicate which problem the teams are experiencing Steve's disciplinary committee is reviewing an incident in which a student wore a Google Glass headset while taking a final exam. Google Glass headsets can connect to the internet and can display information similarly to a smartphone. The committee believes that the student used the device to cheat on the exam. However, the committee has a hard time agreeing on any disciplinary actions because the school hasn't established any rules or policies regarding wearable technology. 1. Rules, roles, and sanctions 2. Goal-orientation and purpose 3. Shared accountability

1. Rules, roles, and sanctions Correct. Steve and his team are unable to fairly impose sanctions because there is no clear protocol in place outlining the specific rules and what to do if they are broken. In the future, this team could rectify the problem with a formal written grievance procedure and clear consequences for infractions.

Which digital technology application BEST supports each function for a team? Networking and exchanging information within a community 1. Social networking sites 2. Electronic meeting systems 3. Text and instant messaging

1. Social networking sites Correct. Social networking sites are good for facilitating the exchange of ideas informally.

Sarah has just been put in charge of a group project at school. Aside from meetings, Sarah makes herself available for any questions or concerns team members may have after hours. Which behavior of a transformational leader does Sarah demonstrate in this example? 1. Supporting others 2. Challenging others 3. Modeling good behavior 4. Communicating vision

1. Supporting others Correct. Sarah making herself available to team members for concerns or questions is an example of supporting others.

02- considering whether working as a team is appropriate for a given situation, which of the following would NOT be a possible drawback of forming a team? 1. Teamwork usually punishes hard workers and rewards lazy individuals. 2. Teamwork may fail when, due to its larger organization, it is not expected to be successful. 3. Many individuals are poorly trained or prepared to work in teams. 4. Some tasks are catered toward an individual approach to solutions.

1. Teamwork usually punishes hard workers and rewards lazy individuals. Correct. Teamwork doesn't necessarily punish hardworking individuals.

what are the steps of balancing effect on team?

1. The first step to balancing the effects of competing agendas in team situations is to recognize them. 2. Once the team recognizes agendas, it is important to ask questions in order to bring them into balance with team goals. 3. Next, although people will have varied priorities and agendas, team members must push one another for commitment to the team and its goals. One way to do this is to communicate to one another how critical the team's goals are to the big picture. Additionally, each team member should feel a sense of connection to the team's goals so that he or she will feel personally invested in, and committed to, making those goals happen. 4. Finally, when teams reward people for their work—either tangibly or through praise—members become increasingly proud of their work and their connection to something that is making a difference.

Which of the following scenarios describes Maggie, Lee, Rachel, and Alison engaged in the norming stage of team development? 1. They are all sitting together, discussing the ground rules and organization that ensures their film is more about its social message than entertainment. 2. They are all together, working and improvising on the set as they shoot the first day of their film project. 3. They are all sitting together, discussing whether or not Maggie's docu-drama project focused on homeless, LGBTQ youth is a good idea or if there are other possibilities from other members. 4. They are all sitting together, wondering if they might make a better film by coming together as a team and sharing their ideas and goals.

1. They are all sitting together, discussing the ground rules and organization that ensures their film is more about its social message than entertainment. Correct. This is the stage where they all feel comfortable within the constraints of the team to express ideas for their common goals.

If the team is going to move forward and remain united, collaborative, and happy, which of the following must they do next to manage agendas and goals? 1. They must pause for a team discussion from all members, hear Lee and Alison's own agendas, and decide together how to manage team goals. 2. They must decide who, between Maggie and Rachel, should truly lead the team and move forward a single goal for the film. 3. They must ask their film production professor what he believes is the more ambitious and rewarding goal they could pursue with their film. 4. They must systematically choose two more team members and designate their roles for them, in order to fulfill their new goals.

1. They must pause for a team discussion from all members, hear Lee and Alison's own agendas, and decide together how to manage team goals. Correct. In order to manage personal agendas with shared goals, the team must patiently and openly hear all members' voices and intentions so that they may balance them with shared team goals. RETURN TO COURSE

Which of the following is NOT a strategy for a high-functioning team? 1. Roles, rules, and sanctions 2. Collaboration 3. Dispute and disagreement 4. Shared accountability

3. Dispute and disagreement Correct. This is not a strategy involved in helping a high-functioning team.

Which of the following is NOT a reason that technology can be useful to groups and teams? 1. To render face-to-face communication obsolete 2. To make research more productive 3. To communicate across great distances 4. To improve the development of original ideas

1. To render face-to-face communication obsolete Correct. The use of technology can be very helpful in a lot of circumstances, but nothing replaces the richness of in-person communication encounters.

Synchronous media allow instant, simultaneous interaction among team members in real time. Select from below 1. Web 2. videoconferencing 3. Email 4. IM

1. Web 2. videoconferencing 4. IM

05- You and four other colleagues have been assigned to a team tasked with generating new business ideas. Though all five members are of equal rank, Jillian has become the unofficial leader of the team and leads many of the discussions. At a recent team meeting, Jillian proposed an unrealistic business idea, but encouraged the team to explain why it wouldn't work, offer criticism, and propose counter ideas. Which aspect of transformational leadership is Jillian exhibiting? 1. Challenging others 2. Communicating vision 3. Modeling good behavior 4. Supporting others

1. challenging others Correct. By encouraging others to criticize, debate, and propose alternatives to the idea, Jillian demonstrates an ability to challenge others.

asynchronous new media do not allow for immediate feedback when a message is sent. for example 1. listservs 2. IM 3. bulletin boards 4. Microsoft Outlook or doodle.com

1. listservs 3. bulletin boards 4. Microsoft Outlook or doodle.com

Joseph has just been made head of his department at work. He is a strong motivator, always punctual, and extremely efficient. His superiors have asked him to gather a team and come up with some innovative, new ideas for the department, but Joseph isn't the most creative of his department. Which of the following tools will help Joseph? 1. Collecting research data 2. Brainstorming 3. Social networking sites 4. Email

2. Brainstorming Correct. Brainstorming will allow Joseph and his team members to come up with a high volume of ideas in a short time.

Which digital technology application BEST supports each function for a team? Meeting and collaborating on documents and visuals 1. Social networking sites 2. Electronic meeting systems 3. Text and instant messaging

2. Electronic meeting systems Correct. Many electronic meeting systems have the ability to display or share documents and computer screens for easy collaboration.

Which new medium is BEST suited for each function? routine updates 1. Online file repositories 2. email 3. social media such as Facebook or Twitter.

2. Email Correct. Timely and thorough electronic communication can help teams avoid long and unnecessary face-to-face meetings.

2. Which of the following tactics is used by the MOST effective leaders? 1. Relying heavily on coercive power 2. Using only reward power 3. Establishing strong relationships with others 4. Avoiding expert power at all costs

3. Establishing strong relationships with others Correct. Referent power combined with strong communication skills characterizes effective leadership

Which of the following examples shows an inappropriate reason for undertaking a team project? 1. Margaret and Nick want their cancer awareness project to be successful, so they invite people with diverse perspectives to join the project. 2. Hannah has been asked to draft a strict policy prohibiting personal use of company computers. Knowing that this will be an unpopular policy, she persuades three other human resources employees to assist her. 3. Mike thinks that working in a team leads to more creativity. For this reason, he invites five colleagues to plan presentations at an upcoming convention. 4. Chad realizes an advertising campaign for a new energy drink will be complex and extensive, so he plans to put a team into place to assist with this project.

2. Hannah has been asked to draft a strict policy prohibiting personal use of company computers. Knowing that this will be an unpopular policy, she persuades three other human resources employees to assist her. Correct. It seems like Hannah wants to avoid taking the blame for this policy, so she enlists the help of others.

How does groupware enhance brainstorming? 1. Team members who are less motivated don't participate. 2. Ideas can be entered without interruption. 3. The software automatically deletes bad ideas. 4. Team members are forced to increase their technological savvy.

2. Ideas can be entered without interruption. Correct. Groupware can help overcome shyness and politeness norms.

Aiden, Kate, and Lisa are members of a team working on a project to beautify vacant land. Every Tuesday morning, from 9:00 a.m. until 10:00 a.m., they have a status meeting and delegate upcoming tasks. Kate and Aiden proofread the memos for their boss, Mark, and everyone is responsible for preparing and delivering a PowerPoint to update the team on his or her specific progress. Kate, however, is becoming frustrated with the meetings. Every week, Lisa procrastinates, falls behind on her work, and asks Kate for help on her presentation the afternoon before it is due. Lisa's presentation is not Kate's responsibility, but Kate knows that it will reflect poorly on the entire team if anyone is unprepared for their weekly meeting with Mark. Which of the following ground rules is being violated? 1. Strategic planning works. 2. Keep expectations high at all times. 3. Two people will edit and proofread every document. 4. Arrive on time and stay for the entire meeting.

2. Keep expectations high at all times. Correct. The team has lowered its expectations for Lisa due to her tendency to procrastinate.

Lindsay is the elected leader of a student group on campus. Read the following statements that Lindsay made during a recent meeting, and identify the leadership communication behavior each one demonstrates. "We have spent a lot of time in our last few meetings on this issue. We all have opinions, but let's try to assess the pros and cons of each option carefully so we can leave this meeting with a solution all of us can support." 1. Communicating vision 2. Modeling Good behavior 3. Challenging others 4. Supporting others

2. Modeling good behavior Correct. Open debate and discussion is a good communication practice, along with objective weighing of options.

What does it mean to say that a team has ground rules? 1. Teams need to accept that one person will possess all leadership authority. 2. People in a team need to know behavioral expectations. 3. Some expectations might offend people, and teams should accept some unspoken, taken-for-granted expectations. 4. When dealing with a team project, some social loafing is inevitable.

2. People in a team need to know behavioral expectations. Correct. Individuals in a team context need to know what is expected of them.

Joy is planning a school fundraiser that will be larger than last year's fundraiser. It will include several events, such as games, a silent auction, a cook-off, and raffles. Which of the following statements BEST describes why Joy should consider working with a team instead of on her own? 1. Joy can prove to other people that she works better and harder than her team members. 2. Planning the various activities of the event requires various team members who are knowledgeable about these areas. 3. A team would ensure meeting deadlines for completing the necessary preparation for the event. 4. Joy can show the team members how knowledgeable she is about event planning.

2. Planning the various activities of the event requires various team members who are knowledgeable about these areas. Correct. A team will provide different areas of expertise necessary for planning this event effectively.

Jamie is part of a study group that meets every Wednesday. He enjoys learning and always brings a plethora of ideas to the table. Although Jamie is very active within the group, he always shows up late. Which strategy used to manage conflict is Jamie not in line with in this example? 1. Communicating in straightforward ways 2. Presenting himself as reliable and dependable 3. Giving other group members fair hearing 4. Compensating for group members who may be temporarily unable to perform at capacity

2. Presenting himself as reliable and dependable Correct. Showing up late to every meeting does not reflect being reliable and dependable.

During one of their regular meeting sessions, Constance notices that Seth engages in passive-aggressive behavior every time she presents one of her ideas. He shuts down, refuses to contribute, and rolls his eyes when she makes suggestions. How should Constance manage this situation? 1. Ignore the behavior. It's not a conflict until someone overtly raises an issue, and disregarding bad behavior can help the process flow smoothly. 2. Realize that, although Seth is not verbalizing it, he has a problem. Ask questions to get to the heart of the omitted issue. 3. Confront Seth and tell him that he needs to get on board. In these situations, applying pressure can straighten people out. 4. Accuse Seth of having a hidden agenda, and threaten to confront the boss about his behavior unless he shapes up.

2. Realize that, although Seth is not verbalizing it, he has a problem. Ask questions to get to the heart of the omitted issue. Correct. If one senses that a group member has an issue, the best course of action is to get to the bottom of it through proactively asking questions.

Which of the following is an example of transformational leadership? 1. Not speaking up for poor team behavior 2. Supporting others 3. Being dishonest 4. Demeaning team members

2. Supporting others Correct. Supporting others is a behavior of transformational leaders.

Which of the following exemplify unproductive behaviors that should be policed by rules and sanctions? 1. Not having thorough or adept communication skills 2. Offering advice and feedback 3. Texting or leaving early 4. Working collectively with others and not being a strong enough leader

3. Texting or leaving early Correct. Behaviors that undermine the team's progress should be punished with sanctions.

Lu is a small business owner, a leader in the Chamber of Commerce, and a member of the local chapter of Business and Professional Women. As a civic and professional leader in her community, she was asked to be on a team charged with preparing the necessary documentation to nominate a building of historical significance in her town for a National Register of Historic Places listing. Lu's role is as a community liaison, while Greg is in charge of social media. Trish prepares the financial reports, while Kim is a location scout. Which of the following BEST illustrates why a team is a useful approach in this particular situation? 1. Given that this project has a high likelihood of conflict, a team approach will be best to diffuse and distribute responsibility. 2. This project is large and varied in terms of workload and expertise and is best executed by drawing on diverse skill sets. 3. When Lu's bosses ask for a progress report, she will have an easier time taking credit for a successful project. 4. The power structure of this particular group necessitates that certain team members take orders.

2. This project is large and varied in terms of workload and expertise, and is best executed by drawing on diverse skill sets Correct. In this case, the breadth of skills that the team possesses will help ensure project success.

Which of the following is the BEST definition of reward power? 1. When others defer to a person because he or she is well-liked 2. When a person is perceived as having the ability to provide something 3. When power is assigned based on job or title 4. When power is gained through being perceived as having special knowledge

2. When a person is perceived as having the ability to provide something

teams can prepare an outline using a collaborative online document preparation app, such as 1. Email 2. google drive 3. Prezi 4. Webex

2. google drive 3. Prezi

Consider the manager, who feels pressure from her boss to persuade her team to accept an outcome that they dislike. Which of the following is NOT one of the recommended steps for balancing competing agendas? 1. Offer praise and positive feedback to ensure that each team member feels valued, connected, and rewarded for their work. 2.Pressure the team to reach a consensus(a general agreement) as soon as possible. People with hidden agendas tend to stall. 3. Look for features that conceal hidden agendas, such as biases or conflicts of interest. 4. Use thoughtful, unrushed communication to bring personal agendas into alignment with the organizational agenda.

2.Pressure the team to reach a consensus(a general agreement) as soon as possible. People with hidden agendas tend to stall. Correct. Those with hidden agendas tend to operate hastily(urgency). Proceed slowly and carefully.

As a member of her sorority's disciplinary committee, Stella is responsible for ensuring that everyone has a chance to speak and that all concerns are addressed when the committee meets to discuss alleged misconduct. Why is this team approach beneficial to Stella's sorority? 1. It allows for more ambiguity and flexibility with rules. 2. It gives the appearance of collaboration yet allows Stella ultimate authority. 3. A team approach prevents arbitrary or subjective decisions. 4. It adds a level of processing to complaints, drawing out the process.

3. A team approach prevents arbitrary or subjective decisions. Correct. Having multiple people addressing the issue could prevent misconduct.

06- After listening to Alberto present his case, Meg and Jon are annoyed. Meg reminds Alberto that, although he was the customers' point of contact for those projects, the trio worked collectively to secure new business, so Alberto cannot take all the credit. Meg explains that she is the favored point of contact for many customers and recalls a few occasions when they commended her on her thoroughness and efficiency. Jon mentions that he, too, has done a lot of accounting work, logging fewer total jobs but bigger and more challenging projects. Alberto replies that Meg and Jon are misrepresenting the amount of work they put in. The three argue about who isn't being totally truthful, and the situation escalates after Alberto threatens to report the other two to Kamal for insubordination. How did misuse of power contribute to the conflict between Alberto, Jon, and Meg? 1. Jon made a false and unverified claim to the legitimate power that Alberto proved he held. 2. Due to their own ambition, Meg and Jon were unable to respect Alberto's expert power. 3. Alberto overused coercive power in the form of accusations and threats, poisoning the atmosphere. 4. Alberto needed to recognize the referent power Jon held before threatening him.

3. Alberto overused coercive power in the form of accusations and threats, poisoning the atmosphere. Correct. When challenged, Alberto immediately resorted to aggressive tactics and negative reinforcement, which had a detrimental effect on team morale and productivity.

Which of the following examples BEST illustrates the storming stage of development? 1. The team is polite and superficial in their communication as they learn about each other. 2. Although Andy and Deb had many debates about some elements of their project, they have established ground rules and agreements that allow for productive consensus. 3. Andy, Deb, and Marjorie are becoming more comfortable expressing disagreement and offering alternative perspectives for the project's direction. 4. Marjorie, Andy, and Deb are capable of being fairly flexible with role and tasks, swapping and trading assignments without resentment or irritation to ensure completion of the project.

3. Andy, Deb, and Marjorie are becoming more comfortable expressing disagreement and offering alternative perspectives for the project's direction. Correct. Disagreement and conflict define the storming stage.

Meg has become adept at using Facebook and Instagram to share photos and updates from her team, as well as provide a space for client feedback and to introduce the team to potential new clients. How is social media benefiting the team here? 1. By making it easier for them to meet outside of physical space 2. By keeping tabs on people's whereabouts and preventing loafing 3. By promoting and enhancing their customer base 4. By asking questions or conveying information when a phone call would be inefficient or impossible

3. By promoting and enhancing their customer base Correct. This is an example of relationship building via social media.

Lindsay is the elected leader of a student group on campus. Read the following statements that Lindsay made during a recent meeting, and identify the leadership communication behavior each one demonstrates. "You brought this idea to us last week, Clarissa, but I don't think it's finished yet. How can we make it more effective? What would we need to make it work?" 1. Communicating vision 2. Modeling Good behavior 3. Challenging others 4. Supporting others

3. Challenging others Correct. This message pushes one of the group members to refine an idea or take it further.

02- Jon, Meg, and Alberto work for a moving services company that offers cleaning, packing, and loading. Recently, Kamal, their boss, expressed that he and the customers were so impressed by the team's quality of service that he was going to permit them to take on and share more responsibility and leadership tasks. The trio is now responsible for not only interacting with customers, but also managing scheduling and payroll, handling any conflicts within the team, delegating tasks, and dealing with rules and sanctions. Each person will receive a raise proportional to how well he or she performs the new responsibilities. Recently, Alberto feels as if he is consistently outperforming his colleagues in the domain of accounting and securing new business. Alberto calls several semi-informal meetings where he presents his case to his teammates, using data he has accumulated as evidence. He shows the other team members how much he made over the last quarter but doesn't provide details on how he arrived at those numbers. Which type of power is Alberto trying to exercise when he shows his colleagues spreadsheets and other data to prove that he alone is responsible for the increased profit? 1. Reward 2. Referent 3. Expert 4. Legitimate

3. Expert Correct. Alberto is appealing to his knowledge and skill set to justify his leadership.

Which of the following is the BEST example of team building? Kris and her team frequently meet for beers after work, and occasionally discuss their project during these sessions. In order to be a better team player, Sebastian is committed to asking questions, admitting mistakes, and soliciting feedback on how to improve. Gerald's team is sent on a weekend retreat by management, where they engage in specific exercises and modules designed to strengthen teamwork. Emma's employer pays for her to take a certification course in data processing to further assist her team.

3. Gerald's team is sent on a weekend retreat by management, where they engage in specific exercises and modules designed to strengthen teamwork. Correct. Team building exercises are formally organized and structured.

How might a team use Facebook to attract new business? 1. Message members to remind of meeting times. 2. Ask the team leader to clarify questions via Facebook Messenger. 3. Invite potential clients to like their page. 4. Post constant updates to the team members.

3. Invite potential clients to like their page. Correct. Using Facebook to increase an organization's visibility is a promotional strategy.

Which of the following is the BEST counter to the argument that team building exercises are a waste of time, because communication skills are common sense? 1. Although not technically "real work," team building exercises benefit teams by allowing them to decompress and have fun in an informal atmosphere. 2. Team building exercises are not taught in college, therefore companies need to make up for the slack. 3. Putting people into teams for any purpose, without their having knowledge of the essential skills that support teamwork, predisposes them to fail. 4. When teams are improperly trained, they are tougher for management to control.

3. Putting people into teams for any purpose, without their having knowledge of the essential skills that support Correct. It is a myth that communication and interpersonal skills are innate or inherently known.

07- Meg is advocating for herself and increased power in the team based on the fact that she seems to be a favorite of the customers. What type of power does she evoke here? 1. Expert. Meg cites her degrees and certificates as proof of having earned a promotion. 2. Reward. Meg offers her teammates access to her clients if they advocate for her promotion. 3. Referent. Meg evokes likability and respect she has earned. 4. Informational. People defer to Meg because she has the best gossip.

3. Referent. Meg evokes likability and respect she has earned. Correct. Meg's success comes from the admiration and respect she has earned from others.

04- Alberto also explains to the team that he has been using his own Twitter, Facebook, and Instagram to promote the business. He brings up screenshots of the messages he has exchanged with existing and potential customers. He points out instances where they express a desire to work together. Alberto explains that he should be solely responsible for these new accounts because he made contact with potential clients using his own social media accounts and that's how they will continue to communicate. How could Jon, Meg, and Alberto have been more productive and prosocial with their social media outreach? 1. Have the clients send all feedback to Jon through secure email, as Alberto can't be trusted with the information. 2. Appoint Meg as New Media Liaison and team ambassador. Having one person in charge of this domain will eliminate conflict. 3. Set up a team Facebook account that everyone can use, update, and collect data through. 4. Agree that everyone must share with each other their personal and work Facebook and email credentials to enable monitoring for misuse.

3. Set up a team Facebook account that everyone can use, update, and collect data through. Correct. In this case, allowing everyone to share and transparent access to clients and customers could counter suspicion and resentment.

Match each of the criteria to indicate which problem the teams are experiencing Graduate students Steph, Jon, and Kim are collaborating on a grant application for their university's research lab. Jon rarely attends meetings and is not completing the tasks he agreed to do. When confronted by Kim, he states that the directions were unclear and that expectations were not communicated properly. 1. Rules, roles, and sanctions 2. Goal-orientation and purpose 3. Shared accountability

3. Shared accountability Correct. Jon was unclear about what his role was in the team and what was expected of him in terms of contributions. This issue could be resolved with clearer communication of accountability and a more efficient system of checks.

Which feature has led to Skype's current status as the most popular Voice over Internet Protocol (VoIP)-enabled media application? 1. Skype features advertisements from websites the user has recently visited. 2. Skype has an appealing aesthetic. 3. Skype can be used across many devices and operating systems. 4. Skype's video conferencing functionality is available for a monthly fee.

3. Skype can be used across many devices and operating systems. Correct. Skype allows users on nearly any platform to communicate via text, voice, and video.

Which digital technology application BEST supports each function for a team? Quick, primarily text-based messages 1. Social networking sites 2. Electronic meeting systems 3. Text and instant messaging

3. Text and instant messaging Correct. Text and instant messaging have long been used for the quick exchange of text-based messages. It's right there in the name!

Tonya wants to start an organization that helps raise money for abused animals. She has drawn up an outline for the organization and has a few supporters, but there is one problem. She is not involved in a larger system or social network, such as a school or religious organization. She will be doing this completely alone. Which strategy used to manage conflict is going to be challenging for her? 1. The team's objectives are clear. 2. The team has ground rules. 3. The support of a system. 4. Members are selected systematically.

3. The support of a system. Correct. Because Tonya is not starting this organization under any larger system, this strategy may be hard to implement.

Which of the following is the BEST example of social loafing undermining a team? 1. Joe and Alice have a tendency to agree with whoever is most opinionated out of desire to reach an agreement. 2. Management is ambiguous, gossipy, and unconstructively critical, leading to low team morale. 3. Tina routinely fails to answer emails, prepare her reports, or stay for the duration of the meetings. 4. Ben insists on having his way, and yells at and berates others if they challenge his ideas.

3. Tina routinely fails to answer emails, prepare her reports, or stay for the duration of the meetings. Correct. This person is exerting inadequate effort toward the completion of the project.

Which of the following is NOT an example of presentation software? 1. Prezi 2. Google Slides 3. Twitter 4. PowerPoint

3. Twitter Correct. This is an online social media site.

Rihanna has started a club for fashion bloggers, and members can reside anywhere in the world. To keep the club organized and the goals clear, Rihanna likes to have monthly meetings with all of the members. Which digital tool would be best for Rihanna to do this? 1. Social networking sites 2. Email 3. VoIP-enabled media 4. Text messaging

3. VoIP-enabled media The best tool to host virtual meetings for club members

During the __________ stage, team members may switch and/or share roles and responsibilities to complete a project. 1. storming 2. norming 3. performing 4. forming

3. performing Correct. In this stage, there is synergy among team members, and they understand each other's roles.

Erin, Joseph, and Britney team up for a joint research project for their sociology class. During their first meeting, the students agree that each member will research a particular topic then meet the following week to share their findings with the rest of the team. To ensure that everyone follows through on this task, they decide that anyone who does not have research to present at the next meeting will be asked to leave the team. Which of the following criteria of a successful team have the students met so far? 1. Goal-orientation and purpose 2. Collaboration 3. Rules, roles, and sanctions 4. Shared accountability

3.Rules, roles, and sanctions Correct. Erin, Joseph, and Britney agree on assignments, a deadline, and a penalty for anyone who does not follow through.

Which of the following sayings best suggests the benefits of synergy? 1. "Whatever is worth doing, is worth doing well." 2. "Rome wasn't built in a day." 3. "He that cannot obey, cannot command." 4. "The whole is greater than the sum of its parts."

4. "The whole is greater than the sum of its parts." Correct. A high-functioning team uses feedback, collaboration, and accountability to enhance the individual abilities of each of its members.

1. In terms of power, which of these characterizes the MOST effective teams? 1. Ongoing struggles over power and disagreement concerning leadership structure 2. Collective deference to one strong leader 3. No real formal leadership structure 4. A sense of shared leadership

4. A sense of shared leadership Correct. Teams work best when leadership roles are fluid or flexible.

Which of the following is an example of legitimate power? 1. A politician who has police records incriminating members of the opposing party 2. A woman who speaks French heading a tour 3. A chair of a committee who has access to government funds 4. A teacher who gives a student detention

4. A teacher who gives a student detention Correct. A teacher is someone who is legitimately assigned authority.

The team members already had discussed the purpose of their film beyond making an "A" in their film production class. Rachel is pushing for the team to submit it to a local film festival and competition. Maggie has been talking to some professors in the Women's Studies department and wants the film to be part of a showcase at an academic LGBTQ conference in California. Rachel has also found, through a professor in the Theatre Arts department, funding available from the university for their distribution and marketing of the film. Maggie has suggested that the team should continue its previous scheduling, work share, and ground rules for the making of the film. 09 Which of the following is the best "general rule" for managing a successful team? 1. Always be looking out for shortcuts to your team goals. 2. Always be aware of other teams and try to compete with them. 3. Always look to a team member who can save the team from pitfalls. 4. Always give opportunities to pause, reflect, and assess the team.

4. Always give opportunities to pause, reflect, and assess the team. Correct. Teams should always build regular times to communicate among individuals.

Why is there a need for individuals to have team training as they begin their team communication? 1. Because humans are innately individualistic and will resist teamwork 2. Because humans will naturally resist work and choose to social loaf 3. Because a team is most successful when individuals are told what to do 4. Because a team is not immediately a team but develops through stages

4. Because a team is not immediately a team but develops through stages Correct. Training is required because a team of individuals does not immediately form a team.

Before Shelbie's team starts a service project to supply a local homeless shelter, she takes a few minutes to tell the team members the rules they need to follow at the shelter and how they should help load the supplies. She also reminds them of the importance of their work for the people who live at the shelter. Which transformational communication behavior is Shelbie demonstrating? 1. Challenging others 2. Supporting others 3. Modeling good behavior 4. Communicating vision

4. Communicating vision Correct. Shelbie's communication about how important their work can be shows the outcome scenarios and helps motivate the team.

Rosa is a team leader and needs for everyone within the team to receive weekly newsletters about the team's progress. Which of the following would be best for Rosa to use? 1. Social networking sites 2. VoIP-enabled media 3. Mobile phones 4. Email

4. Email Correct. Rosa could send the newsletter via email every week to team members.

Rick is working on improving his contributions to his team through enhancing his communication skills. As such, he is making a point to carefully hear what others are expressing, and responding in a way that acknowledges the legitimacy of their concerns. Which of the following communication skills BEST exemplify Rick's commitment? 1. Criticizing others' opinions to show he is listening 2. Conversational turn taking and self-disclosing 3. Making eye contact and disagreeing 4. Listening actively and showing respect

4. Listening actively and showing respect Correct. Rick is determined to listen more carefully and respond in a manner that indicates concern and appreciation for others.

04- The team agreed that Maggie's project idea would be the most interesting to produce and the most meaningful to social outreach. They were to shoot a part fictional dramatization, part documentary on the local LGBTQ homeless youth and their daily struggles to live meaningful lives. However, their professor advised against this approach. Because the subject of their film is a minority group, he reasoned that it will not resonate with most people. What must each individual in a team do to begin effective team communication? 1. Try to persuade every other team member that he has the best ideas. 2. Figure out what each person is good at, then assign appropriate tasks. 3. Figure out quickly who can be a loyal ally who will support his own ideas. 4. Put the shared goals of the team ahead of any personal interests or concerns.

4. Put the shared goals of the team ahead of any personal interests or concerns. Correct. Before a team can begin to effectively communicate, each member must understand the importance of shared goals.

Lindsay is the elected leader of a student group on campus. Read the following statements that Lindsay made during a recent meeting, and identify the leadership communication behavior each one demonstrates. "That's a good suggestion, Marcus. I think a lot of us have had similar concerns, but that may be a good answer to those problems." 1. Communicating vision 2. Modeling Good behavior 3. Challenging others 4. Supporting others

4. Supporting others Correct. Positive feedback and reinforcement of members' contributions encourages more communication within the group.

How might a team use social media to solicit customer feedback? 1. Use word of mouth to learn of customer desires. 2. Call regular customers to schedule a focus group. 3. Ask a fellow teammate what customers have told them. 4. Tag customers in a post containing a survey.

4. Tag customers in a post containing a survey. Correct. Tagging customers in a Facebook post is a good way to target them via social media.

What is one recent finding on the downside of brainstorming? 1. It impedes(delay) creativity. 2. People forget politeness norms. 3. People tend to talk more and dominate conversations. 4. Teams generate fewer ideas in this manner.

4. Teams generate fewer ideas in this manner.

Jordan spends team meetings constantly criticizing other team members for their ideas, while he offers none of his own or any solid approach to improve their ideas. Recently, Kiri and Leena have gotten tired of this and now don't voice their own ideas. The meetings instead have turned into shouting matches between the members, making everyone uncomfortable and having nothing to show for the time. This is an example of which of the following? 1. groupthink 2. unfair workload 3. social loafing 4. bad apple effect

4. bad apple effect Correct. Jordan's bad attitude and behaviors have spread to Kiri and Leena.

Coercive(relating to, or using force or threats.) power

Coercive power refers to team members' perceptions that a particular member has the ability to punish them for not cooperating or complying as participants with his or her requests. Team members exercise coercive power when they express disapproval of, discipline, demote, embarrass/call out, or even fire other team members.

Developing a Successful Team has four primary stages:

Each of these predictable phases features behaviors and events that support a team's development in terms of completing its tasks, as well as how its members function in relationship to one another. No predefined time is set for any of these stages. stage 1:- Forming: During the forming stage, people focus on becoming acquainted with one another and, sometimes, sorting out initial roles. Overall, the forming stage of team development is characterized by socially cautious interaction and polite communication, but not too much work. Stage 2: Storming:- During the storming stage, team members may openly disagree with one another about who is going to do what, the definition of the team's goals, and what processes will work accomplishing those goals. Teams brainstorm and they shouldn't become attached to single idea. Instead, they should look for ways to combine various elements of different ideas. Using whiteboards or sticky notes to visually organize the ideas and processes contributed by group members can be very helpful during brainstorming. Stage 3: Norming:- During this stage of team development, individual members resolve their conflicts and assume their roles in functional, appropriate ways. They begin to come together as a cohesive team. Stage 4: Performing: During this phase of team development, members do the work necessary to accomplish the team's objectives. The team is flexible: Roles and responsibilities may change in order to meet deadlines. People know one another well and also understand their roles. Members can help out and fill in for others when necessary in order to complete required tasks.

Group

Groups are characterized as teams when they share consistently high levels of commitment to their shared objective. for example; Just like a hockey team requires goalies, forwards, and centers, a project team requires different roles and individuals who complement one another in several ways.

Groupthink

Groupthink refers to a team's overwhelming motivation to agree and reach consensus—and failure to critically evaluate the task or alternative plans and solutions.

Software that facilitates collaboration-without-interruption among users working on related tasks is known as? 1. Groupware 2. Storytelling 3. Groupthink 4. Social loafing

Groupware Real-time collaboration among users, regardless of their location.

Power

Power involves the authority or ability to influence other people to do things they may lack motivation to do on their own without influence. Power is in the mind of the beholder; power is a matter of perception.

referent power (personal power)

Referent power involves a person's ability to motivate and influence others because he or she is well-liked, respected, and admired. Certain team members, regardless of their assigned role, will demonstrate that they are likable and trustworthy people, competent communicators, good listeners, organized workers, and great problem solvers. As a result, other team members feel a sense of connection and commitment to that individual and trust them to give good direction and advice.

Reward power

Reward power is perceived when team members believe that an individual member (whether that person is the formal, designated leader of the team or not) has the potential for either providing a positive reward (positive reinforcement) or removing something negative (negative reinforcement) in exchange for their participation and cooperation. For instance, in a classroom, the group may be influenced by the teacher because members know he or she has the power to extend deadlines, give extra credit, or even reduce the number of assignments members are required to complete

Social Loafer

Social loafing refers to situations in which one or more members exert little or no effort to the team's work.

Rob is leading a new team in charge of a big project. Alex has begun to challenge Rob's leadership somewhat. A couple of team members are unclear on their roles and perform poorly as a result of the confusion. Everyone is busy discussing, debating, and brainstorming ideas for what directions the project could take. Which stage is this group in? 1. Stage 1: Forming 2. Stage 2: Storming 3. Stage 3: Norming 4. Stage 4: Performing

Stage 2: Storming Correct. This team is experiencing power struggles and questions of direction.

Team building

Team building refers to formal activities that encourage team members to closely examine their process of working together in an effort to maximize quality and effectiveness.

How can team members utilize EMS?

Team members can use EMS at their workstations to: (a) brainstorm and visually display options, (b) categorize ideas and create outlines and lists, (c) create and edit documents, (d) vote, and (e) participate in moderated or facilitated discussion.

Team support includes:

Teams work when they are supported by their systems: 1. Resources, such as information, places to meet and time allocated to do so, budgets, and administrative and technical support 2. Authority to act and make decisions 3. The knowledge that their decisions will be taken seriously and implemented 4. Rewards and recognition for efforts and outcomes 5. Access to resources outside the system, such as vendors, materials, travel, subscriptions, and supplies

Which comes first power or leadership?

The responsibility of leadership is not the sole burden of one person. The most effective teams are characterized by a sense of shared leadership wherein all members exhibit some type of leadership behavior.

Training

Training is a specialized type of education in which team members are taught specific skills and knowledge that can enhance their performance. Specifically, in addition to being technically competent at their jobs and understanding the processes and policies of their organizations, team members and leaders must learn and perfect complex communication skills.

Team

a particular type of group that is characterized by its cohesiveness, carefully selected membership, goal-orientation, high performance, and synergy.

System

a system represents the larger environment in which a group operates, and its rules, history, norms, and communication climate. For example, a workplace team operates within the larger company system; a team of citizens designed to raise funds for beautifying town parks operates within the system of town government, culture, and norms.

After three tiring weeks on the project, Jenna's team succumbs to ____a_____, resulting in a hasty and flawed decision. 1. system 2. social loafing 3. groupthink Prior to this, Jenna developed the habit of failing to come to meetings and return emails, relying on the more motivated members to get the work done. Her _______________ created resentment among the other team members and contributed to their sense of feeling overworked. 1. system 2. social loafing 3. groupthink Although everyone was excited about the new developments they were working on, they felt stifled by the bureaucracy of the organization at every turn. This __________ issue lowered morale and decreased motivation. 1. system 2. social loafing 3. groupthink

a) 3. groupthink Correct. They wanted to finish and prioritized consensus over quality. b) 2. social loafing Correct. One person was not pulling her weight in the group. c) 3. system Correct. In this case, the larger systemic culture undermined the group's efforts.