CA1- CH 12 - Review Questions

A video résumé should be __________ minutes in length.

1 to 3

By 2019, how many more jobs are predicted to be in the restaurant and foodservice industry?

1.8 million

In the lodging industry, who is responsible for recruiting, selecting, and training qualified applicants and evaluating performance?

Human resources

Where does a concierge typically work?

In a hotel

ESSAY QUESTION

List 4 questions that might be asked by the interviewer during an interview? What are 2 things that are illegal for employers to ask about? (6 pts)

A banquet chef is part of which career category?

Lodging

In which category of career would you find housekeeping services?

Lodging

Advertising and public relations are part of which lodging department?

Marketing and sales

A brief letter that introduces an applicant to an employer is a

cover letter

"Are you certified in cardiopulmonary resuscitation?" is an example of a(n) _________ question.

closed

The execution of processes and the use of tools that increase a person's efficiency and productivity are called __________ management.

time

"Are you married?" is an example of a(n) _________ question.

illegal

All new hires must complete an I-9 form that verifies that the new hire

is eligible to work in the United States.

The form filled out by anyone who wants a job in an operation is called a

job application

Someone who advises, offers insights, and provides feedback on career development plans and progress is a

mentor.

A person who helps travelers book airplane and hotel reservations is a

travel agent

A method of connecting with several people to build relationships that may result in career advancement, industry updates, and knowledge or career enhancements is

networking.

After sending a résumé or applying for a position, call the business __________ to ask about open positions and the status of an application.

once a week

"Where do you see yourself in five years?" is an example of a(n) ________ question.

open-ended

A collection of samples that showcase interests, talents, contributions, and studies is called a

portfolio.

To advance in your career, you need to manage time and stress by

prioritizing tasks and goals

When first meeting the interviewer, an applicant should

refer to the interviewer as Mr. or Ms.

A grant or financial aid awarded to a student for the purpose of attending college is called a(n)

scholarship.

By 2019, the National Restaurant Association estimates ___________ million people will be employed by the restaurant and foodservice industry.

14.8

How many minutes before an interview should an applicant arrive?

15

It is standard business practice to give an employer how much notice before leaving a job?

2 weeks

Which of the following the basis of good business etiquette?

Being on time for the interview

What type of question can be answered with a simple yes or no?

Closed

What is the most common interview mistake made by applicants?

Dressing inappropriately

Which member of a restaurant or foodservice operation oversees the kitchen, from supervising all kitchen employees to purchasing food supplies and making decisions about menu items?

Executive chef

ESSAY QUESTION

Explain what a career ladder is. Draw a career ladder for an Executive Chef. Include 5 steps in the ladder beginning with an entry level job in a restaurant and ending with the Executive Chef.

Which member of a restaurant or foodservice operation is responsible for the overall planning, direction, and coordination of the operation?

General manager

Which entry-level position helps the more experienced cooks and chefs prepare and cook guests' orders?

Prep cook

Which part of a résumé lists skills and capabilities?

Qualifications

What is a written summary of experience, skills, and achievements that relate to the job being sought?

Résumé

Who is responsible for the kitchen team in the executive chef's absence?

Sous chef

Which type of management uses a process for people to identify what causes them tension and pressure in the workplace and in their personal lives, and then applies various strategies to minimize the effects?

Stress

In which category of careers would you encounter a travel guide?

Tourism

Baggage handlers and ticket agents generally work for

airlines.

When a student has demonstrated a high level of skill and met specific performance requirements, he or she may receive a ____________ that is administered through a professional organization.

certification

The Free Application for Federal Student Aid is a government form students and their parents complete and submit to obtain

federal grants or student loans at low interest rates.

A person who studies the composition of food is a

food scientist.