cap 10 negocios

make-or-buy

After product specifications are set, a company must decide whether to purchase or manufacture the parts that it needs. This is called a(n) _____ decision.

the assembly process

Hershey's hot cocoa mix combines dry milk, whey, corn syrup, processed cocoa, aspartame, and artificial flavorings and colors. This conversion process is an example of:

process manufacturing

In the production of corn meal for baking, corn is ground. This conversion process is an example of:

fixed-position

Products that are difficult to move out of a plant once they are manufactured, such as ocean-going vessels and room-sized murals, are usually manufactured in a _____ layout.

production

When a thermometer manufacture combines glass tubing, mercury, red dye, paint, plastic, and metal to make thermometers, it is an example of:

e-procurement

When an operations manager engages in _____, he or she has purchased raw material or component parts on the Internet.

Robotics

___ is the technology involved in designing, constructing, and operating computer-controlled machines that can perform tasks independently.

Operations management

____ is the management of the production conversion process for both goods and services.

Supply chain management

_____ focuses on smoothing transitions along the supply chain so that the firm can satisfy its customers with quality products and services while focusing on forging tighter bonds with its suppliers.

production

_____ is the combining of natural resources, human resources, and capital to produce goods and services.

routing and scheduling

the two key aspects of production control are:

Operations management

_____ is the management of the production conversion process for both goods and services.

fixed-position

A German company specializes in building laboratory rooms for handling dangerous viruses and bacteria. Each room is designed to have a completely separate life support system that allows the users to examine and identify the viruses and bacteria without contaminating any other area. What type of a layout would be used to construct such a room?

job

A _____ shop is a manufacturing firm that engages in customization.

local incentives

DaimlerChrysler decided not to build a $750 million plant in southeast Georgia in spite of the state spending $24 million to purchase the property and an additional $36 million to prepare the site specifically for DaimlerChrysler. The _____ offered was not enough to convince DaimlerChrysler that the Georgia site was a good location for its factory.

perpetual

Many companies keep a continuously updated list of inventory levels, orders, sales, and receipts. This is called a(n) _____ inventory. perpetual

lean manufacturing

Mazda once included a solar powered ventilation system on its cars. A solar panel on the roof powered a pair of fans near the trunk, which automatically turned on when the temperature in the car reached 90 degrees. Because customers were not willing to pay for this benefit and did not complain when it was no longer available, Mazda discontinued it. This is an example of:

value-stream mapping

One useful tool for routing is _____, where production managers "map" the flow from suppliers through the factory to customers.

assign three time estimates for each activity

PERT charts differ from critical path method (CPM) in one important way. PERT charts _____, and the CPM does not.

supply chain management

Some of the quickest emergency assistance to victims of Hurricane Katrina did not come from the American Red Cross or FEMA. It came from Wal-Mart. Millions of people were displaced or otherwise affected by the Gulf Coast calamity. Many waited for days as agencies struggled to provide assistance. Wal-Mart moved faster than traditional emergency aid groups because the retail giant has mastered:

e-procurement

Staples, the office supply chain, allows its business customers to purchase all of the office supplies they need through the Staples Web site. Businesses that use this service are engaged in:

mass customization

Starcrest Publishing is one of many companies who will take demographic information about your child and publish a story written about that child. The story is already written, and a computer is used to insert the relevant information into the spaces left blank-such as the child's name, his address, his age, his grandparents' name, etc. Starcrest Publishing uses:

outsourcing

Taco Bell fast-food restaurant does not chop the lettuce and tomatoes and grate the cheese used to make its menu items, but hires someone outside the restaurant to perform these tasks. By _____ these tasks, Taco Bell can keep its overhead low and concentrate its resources on taking customer orders and assembling food.

bill of materials

The _____ is a list of components and number of each needed for file cabinets that a manufacturing company will produce.

critical path method

The _____ is an important scheduling tool for large projects. It breaks the projects into a sequence of events and smaller tasks.

mass

The ability to manufacture many goods at once is called _____ production.

hold down costs and maintain accurate levels of inventory

The goal of inventory management is to:

cellular manufacturing

ego-Fix is a metalworking manufacturing company in Switzerland. The company primarily manufactures grinding machines in different size ranges. Rego-Fix has reduced setup time and change-over costs through the establishment of small, self-contained production units with teams who produce specific machines on small assembly lines. Rego-Fix uses: cellular manufacturing

Job Shop

A company that reupholsters furniture in fabric and style selected by the owner of the piece of furniture is more than likely an example of a:

low cost per unit

A continuous production process has all of the following characteristics EXCEPT:

job shop

A manufacturer that uses the intermittent process to produce special customer orders is called a:

a wide variety of products

A process layout is best for a company that has:

the assembly process

Because with building costs soaring out of sight, there is pent-up demand for a well-designed, green-built, contemporary home that's actually affordable. That means it has to be efficiently constructed, and the best way to do this is in a factory, where it can be put together on an assembly line, like an automobile. A company has developed the Glidehouse can be built that way in 19 days in a factory near Vancouver, British Columbia, then trucked to your property. Glidehouse is produced through:

develop and control production processes

Computer-aided manufacturing (CAM) uses computers to:

is accurately described by none of the above

Supply chain management: is based on the concept of just-in-time focuses on removing scheduling bottlenecks within the company focuses on the internal routing of products from raw materials to finished goods is a complex computerized system for managing resources efficiently is accurately described by none of the above

layout

The physical arrangement of a production facility is called its:

an oil refinery

Which of the following businesses would be LEAST likely to use an intermittent process?

bakery

Which of the following companies would be LEAST likely to use the continuous process?

short production runs

Which of the following is a characteristic of the intermittent process?

An FMS is initially expensive.

Which of the following is a disadvantages associated with the flexible manufacturing system (FMS)?

lambs wool

Which of the following is the BEST example of process manufacturing?

availability of production inputs

Levi Strauss was strongly praised when it announced it was leaving China in 1993 because of the country's poor human rights record. However, China is also an inexpensive place to manufacture clothing, and in spite of its announcement, Levi did not stop making clothing in China. What type of facility location factor was most likely instrumental in Levi deciding to continue operating its facility in China?

Production

_____ is the process that converts inputs into outputs that can be sold as goods and services.

Lean manufacturing

_____ is the streamlining of production by eliminating steps in the production process that do not add benefits that customers are willing to pay for.