CAP Exam Practice questions

Which of the following statements best describes a progressive way that administrative assistants currently use information? A Administrative assistants primarily use information to support office operations. B Administrative assistants participate in workgroups and use information to help improve business processes. C Administrative assistants use hardcopy reports and generate information requests for new reports to MIS departments. D Administrative assistants rely heavily on MIS departments to communicate changes in information technology.

B Administrative assistants participate in workgroups and use information to help improve business processes. Workgroups have, to a high degree, replaced individuals working on isolated PCs.

On the average, what is the best length for a sentence in a business document? A Less than 10 words. B Between 6 and 15 words. C Between 12 and 18 words. D Between 20 and 25 words.

B Between 6 and 15 words. Yes, this is the rule of thumb to follow.

Which of the following components are not included in your computer's processing activities? A Motherboard. B Flash disk drive. C Memory. D Expansion boards.

B Flash disk drive. A flash disk drive provides storage, not processing.

Which statement is true regarding effective use of e-mail? A E-mail is designed for various sizes of text messages. B Forward messages only to people who have a need to know. C Use abbreviations freely to compose messages in half the time. D Use "smiley faces" often to create a friendly tone.

B Forward messages only to people who have a need to know. Too often, messages are forwarded inappropriately.

Which of the following statements about computer hard drives is false? A Hard drives are measured in gigabytes (GB). B Hard drives determine a computer's random access memory. C A hard drive consists of a stack of several non-removable rigid floppy disks sealed in a case. D A hard drive is where most computer programs are stored.

B Hard drives determine a computer's random access memory. RAM determines this type of memory.

Which document is used to identify departure and arrival times, ground transportation used, and hotel accommodations? A Appointment schedule. B Itinerary. C Travel log. D Hotel and Travel Index.

B Itinerary. This is a complete agenda for the traveler.

Which communication skill is most important for administrative assistants? A Speaking. B Listening. C Writing. D Reading.

B Listening This may be the most important communication skill of all and the one that is least supported by training.

Which of the following describes a perpetual records transfer plan? A Make record transfers at designated intervals. B Make record transfers based on events. C Make record transfers defined by government schedules. D Make record transfers based on overloaded capacity in current filing storage areas.

B Make record transfers based on events. An example is a closed project.

Which of the following meeting types include board of directors meetings? A Multimedia conferencing. B Management Committee. C Task Force. D General Forum.

B Management Committee. Correct! Also known as Executive Committee.

What is the main challenge when using ergonomic practices in an office environment? A Health and safety standards are not available. B People need to move and not sit at a desk for long periods of time. C Video display terminal (VDT) problems have gone unchecked. D Ergonomic principles are not well understood.

B People need to move and not sit at a desk for long periods of time. It is uncomfortable to sit at a desk because of the continuous stress and strain placed on specific parts of the body

What is the first step in designing a research project? A Data analysis. B Problem definition. C Data collection. D Determine the research methods.

B Problem definition.

Which statement best describes an effective meeting? A Provides a forum for debate. B Provides learning by listening to a topic or by observing behavior. C Provides a forum for one-way communication. D Provides debriefing and follows parliamentary procedure.

B Provides learning by listening to a topic or by observing behavior. The learning process is the main characteristic of an effective meeting.

Which of the following sections are not found in the header of a business memo? A To: section. B Reply: section. C From: section D Subject: section

B Reply: section. This section is not found in the header of a business memo.

What is the purpose of the 5Ws and 1H in effective records management? A They define a method for the filing sequence of correspondence and financial statements. B They assist administrative assistants in asking basic questions about the nature and location of a record. C They define coding for finalizing and releasing documents. D They support the A-Z Subject filing method.

B They assist administrative assistants in asking basic questions about the nature and location of a record. The 5Ws and 1H help determine who produces or receives information, what the record is about, where the record is sent and stored, when the record is released, why the record exists, and how is it recorded.

What statement best describes the need for administrative assistants to use their time wisely? A To make sure that the boss and the rest of the department know that they are busy. B Time is a valuable and perishable commodity. C To prevent boredom for setting in. D To make sure that punctuality regarding arrival and departure times is maintained.

B Time is a valuable and perishable commodity.

Which of the following conditions do not represent a requirement for effectively planning a conference? A Select a location that is suitable for the type of conference being held. B Use forward scheduling to create a planning schedule. C Regarding printing of promotional materials, get estimates in writing and obtain a schedule for work to be done. D If possible, pre-register attendees to achieve efficiency.

B Use forward scheduling to create a planning schedule. Use backward scheduling to make sure sufficient time is available for all activities.

Which of the following is not a primary factor to consider when creating an office layout? A Design and boundaries of the building. B Use of color. C Workflow. D Management expectations.

B Use of color. While color is important in the office environment, it can be changed without too much difficulty.

What is the most important skill needed to develop proficiency as a word processor? A Having an excellent grasp of language. B Having knowledge and command of keyboarding. C Having a thorough knowledge of software features. D Being able to format documents.

B Having knowledge and command of keyboarding. Keyboarding proficiency occurs through a combination of speed and accuracy.

How can you effectively address questions asked by audience members during a presentation? A Let the audience know when you'll be taking questions. B Tell your audience to email you their questions after the presentation. C Answer any questions asked at any time. D Defer all questions to your boss at the end of the presentation.

A Let the audience know when you'll be taking questions.

Which of the following is not a fundamental step to take to produce an effective Policy and Procedure Manual? A Obtain outside support from a consulting organization. B Determine format and organization. C Identify informational sources. D Write various sections and produce the manual.

A Obtain outside support from a consulting organization. It is not always necessary to receive support from a consulting organization.

If you proofread two documents and are right-handed, where is the original version placed? A On your left. B On your right. C On your copyholder next to your monitor. D Next to your proofreading checklist.

A On your left. Place the revised version on the right of the original version.

Which of the following is the first step to take before providing training? A Perform needs assessment. B Select a trainer. C Reserve training facilities and equipment. D Determine if a standard or custom training solution is needed.

A Perform needs assessment.

Which of the following characteristics of effective verbal communicators influences you to react to situations in a consistent way? A Personality. B Attitude. C Persuasion. D Self-image.

A Personality. It's important that you get in touch with your personality type for optimal verbal communication.

Which person is best qualified to assist with writing accurate procedures? A Process owners. B Supervisors. C Consultants. D Human resources.

A Process owners. Consult with process owners (employees who know their operations very well) to develop the most effective procedures.

Who in an organization is best to assist with writing accurate procedures? A Process owners. B Supervisors. C Consultants. D Human resources.

A Process owners. Consult with process owners (employees who know their operations very well) to develop the most effective procedures.

What is the primary factor in determining a computer's operating system? A The type of computer used. B The applications software used. C A computer's CPU. D The number of computer peripherals connected.

A The type of computer used IBM-type PCs use Windows, Linux, or OS/2; and Macintosh and iMac use Apple's operating system.

What is the primary factor in determining a computer's operating system? A The type of computer used. B The applications software used. C A computer's CPU. D The number of computer peripherals connected.

A The type of computer used. IBM-type PCs use Windows or Linux; and Macintosh and iMac use Apple's operating system.

What is the purpose of a mock-up when you use a preparation strategy for a presentation? A To confirm your boss' or coworker's expectations regarding the presentation design and content. B As a replacement for formal presentation software such as Microsoft PowerPoint. C To distribute to o-workers for input. D To send to an outside company, such as a graphics design firm, for further development.

A To confirm your boss' or coworker's expectations regarding the presentation design and content.

Who assigns authority for developing and maintaining a Policy and Procedure Manual? A Top Management. B Human Resources. C Supervisors. D Administrative Assistants.

A Top Management. It is top management's role to assign authority and responsibility for the manual.

Why should a travel agent be used to help plan business travel? A Travel agents are specialists and can cut through the maze of travel information. B Travel agents are retained and paid by your organization. C It has been customary for your organization to use travel agents. D Only travel agents are permitted to use the Official Airline Guide (OAG).

A Travel agents are specialists and can cut through the maze of travel information. Travel agents create a complete travel solution.

Which of the following is a true statement regarding telecommunications technology? A Use of telecommunication technology is a natural progression of the Computer and Information Age. B Telecommunications have historically been based on voice telephone services using digital signals. C Digital pulses are more costly to transmit. D Cost for bandwidth implementation continues to climb.

A Use of telecommunication technology is a natural progression of the Computer and Information Age. This statement is true. The Computer and Information Age laid the groundwork for development and use of telecommunication technology.

Which of the following is a true statement regarding telecommunications technology? A Use of telecommunications technology is a natural progression of the Computer and Information Age. B Telecommunications have historically been based on voice telephone services using digital signals. C Digital pulses are more costly to transmit. D Cost for bandwidth implementation continues to climb.

A Use of telecommunications technology is a natural progression of the Computer and Information Age. This statement is true. The Computer and Information Age laid the groundwork for development and use of telecommunication technology.

Which of the following is the best way to classify copy machines? A Volumes of copies desired and functions performed. B Acquisition cost and features. C Technical reviews and editing capabilities D Manufacturer, warranty, and service plans.

A Volumes of copies desired and functions performed. Copiers are engineered within a specific duty cycle. For best results, stay within recommended copy and function limits.

Which of the following is the best way to classify copy machines? A Volumes of copies desired and functions performed. B Acquisition cost and features. C Technical reviews and editing capabilities. D Manufacturer, warranty, and service plans.

A Volumes of copies desired and functions performed. Copiers are engineered within a specific duty cycle. For best results, stay within recommended copy and function limits.

As a researcher, when are you likely to over generalize? A When there is pressure to arrive at a speedy conclusion. B When you are given a substantial amount of time to reach a conclusion. C When you use electronic data instead of hard copy information. D When you use the scientific method.

A When there is pressure to arrive at a speedy conclusion. Take the time to replicate results to ward off this research error.

Which of the following statements best help administrative assistants with learning their job duties? A Taking extended education courses in subjects such as team-building and communication skills. B Being a self-starter. C Serving on various committees, such as a committee assigned to organize the annual company picnic. D Assuming a leadership position at the monthly department staff meeting.

A Taking extended education courses in subjects such as team-building and communication skills. A wide variety of courses are offered at many local colleges and at workshops conducted by private organizations.

Which of the following represents the greatest priority in the day of a typical administrative assistant? A Processing incoming mail. B Planning the re-layout of the physical office. C Arranging an impromptu meeting with company executives due to a surprise visit from a key customer. D Improving a standard operating procedure for travel arrangements.

C Arranging an impromptu meeting with company executives due to a surprise visit from a key customer. Activities such as these must take high priority.

Which of the following practices is recommended regarding a company grapevine? A The company grapevine should be ignored, as it is non-productive. B Share all grapevine information with a supervisor. C Be aware of the grapevine, listen to it, and learn from it. D Develop a standard communication process for grapevine information.

C Be aware of the grapevine, listen to it, and learn from it. This process is the most sensible to follow.

Which of the following are not used to characterize network functionality? A Number of users. B Bandwith speed. C Cost. D Individual user computer capabilities.

C Cost. Some networks are costly, but do not have high functionality.

Which of the following activities plays a role in effective upward communication? A Working together with team members. B Mastering persuasive techniques. C Discriminating between usable and non-usable information. D Avoiding participating in the company grapevine.

C Discriminating between usable and non-usable information. This activity, along with being able to regularly communicate with your supervisor, determines your effectiveness as an upward communicator.

Which of the following activities plays a role in effective upward communication? A Working together with team members. B Mastering persuasive techniques. C Discriminating between usable and non-usable information. D Avoiding participating in the company grapevine.

C Discriminating between usable and non-usable information. Yes, this activity, along with being able to regularly communicate with your supervisor, determines your effectiveness as an upward communicator.

Which statement best describes a form? A A record is another way to refer to a form. B A form is an electronic sheet to record information. C Forms are made up of fixed information and blank spaces for you to enter variable information. D A form is used to develop a procedure.

C Forms are made up of fixed information and blank spaces for you to enter variable information. This is the most universal definition of a form.

Which of the following is not a true statement regarding introducing personal computers (PCs) in office environments during the early 1980s? A Information could be accessed directly from PCs. B Information technology could now be used more effectively. C Graphical User Interface (GUI) created a more user-friendly environment. D There was a substantial amount of freedom regarding the type of PC and software programs used.

C Graphical User Interface (GUI) created a more user-friendly environment. This statement is false. GUI did not come into prominence until the 1990s.

Which of the following reports are designed to draw conclusions and make recommendations? A Informational Reports. B Monthly Reports. C Interpretative Reports. D Short Reports.

C Interpretative Reports. Interpretative reports go one step further than informational reports. They draw conclusions and make recommendations by using interpretative reports.

How is the zooming presentation feature used in a presentation? A For multiple bullet points, it enables the presenter to reveal one bullet point at a time. B It automatically changes the color format of a slide. C It enlarges or reduces graphics in presentation software. D It changes charts or graphs with one single mouse click.

C It enlarges or reduces graphics in presentation software.

Which of the following statements is true regarding planning and usage of space in the office? A Space planning is not an important factor to consider when performing an office layout. B Changes in personnel headcount and department relocations do not result in changes to space usage. C It is important to periodically evaluate the office layout to identify new space needs. D Employees are typically not good sources of new requirements for space.

C It is important to periodically evaluate the office layout to identify new space needs. Since space needs change over time, it's important to reevaluate the office layout periodically to identify improvements.

What is the main purpose of optical character recognition (OCR) technology for forms management? A OCR enables the use of multiple-copy, pressure sensitive forms. B OCR determines if printing forms is best performed internally or externally. C OCR assists in designing and using a form, scanning a form directly into an electronic computer file, and summarizing results. D OCR assists in filing and tracking office forms.

C OCR assists in designing and using a form, scanning a form directly into an electronic computer file, and summarizing results. OCR involves reading text from paper using scanners and translating images into a form that a computer manipulates.

Which of the following represent(s) the "building blocks of language?" A Parts of a sentence. B Subject-verb agreement. C Parts of speech. D Punctuation.

C Parts of speech. Parts of speech are fundamental to language, as they are arranged to form phrases, clauses, and sentences.

Which of the following represent(s) the building blocks of language? A Parts of a sentence. B Subject-verb agreement. C Parts of speech. D Punctuation.

C Parts of speech. Parts of speech are fundamental to language, as they are arranged to form phrases, clauses, and sentences.

Which of the following software programs have the shortest learning curve? A Database management software. B Spreadsheet software. C Presentation software. D Desktop publishing software.

C Presentation software. It is relatively easy to get up and running with this software.

Which of the following software programs have the shortest learning curve? A Database management software. B Spreadsheet software. C Presentation software. D Desktop publishing software.

C Presentation software. It is relatively easy to get.

Which of the following conditions do not represent a common use of parentheses? A Explaining more about a sentence. B Defining a part of a sentence. C Providing emphasis to an entire sentence. D Commenting on a part of a sentence.

C Providing emphasis to an entire sentence. Exclamation points add emphasis to a sentence.

Which field of study is used as the foundation in developing characteristics of effective verbal communicators? A Anthropology. B Sociology. C Psychology. D Social Science.

C Psychology. Psychology plays a major role in the characteristics of effective communicators, such as self-image, attitude, personality, and expression of feelings.

Which of the following statements is correct regarding effective proofreading? A You can usually successfully proofread your own document without assistance. B Computer software has made proofreading by administrative assistants unnecessary. C Record writing errors that you typically make and look for these errors first. D Anyone who can read, can proofread.

C Record writing errors that you typically make and look for these errors first. This process will make your proofreading activity more efficient.

Which of the following is the most important option to consider before purchasing a cellular telephone? A Battery type. B Display. C Service plan. D Size.

C Service plan. This is the most important consideration. Select from geographical coverage, number and types of available minutes per month, and features.

Which of the following statements reflect the best practice in scheduling meetings? A Select a location that is conveniently located for participants. B Schedule meetings at regular intervals, such as on a certain date and time each month. C Solicit availability from all participants. D Select a meeting room with state-of-the-art audiovisual equipment.

C Solicit availability from all participants. It is important to schedule meetings around participants' schedules.

Which of the following statements reflect the best practice in scheduling meetings? A Select a location that is conveniently located for participants. B Schedule meetings at regular intervals, such as on a certain date and time each month. C Solicit available time schedules from all participants. D Select a meeting room with state-of-the-art audiovisual equipment.

C Solicit available time schedules from all participants. It is important to plan meetings around each participant's schedule.

Hard drives are measured in gigabytes. What do gigabytes represent? A Computer speed. B Memory RAM. C Storage capacity. D Flexibility.

C Storage capacity. The more gigabytes your hard drive is, the more information you can store on it.

Which organization is most concerned with promoting administrative assistants as a profession? A Certified Professional Legal Society. B American Association of Medical Assistants. C The International Association of Administrative Professionals. D The American Management Association.

C The International Association of Administrative Professionals. This is the primary organization for administrative assistants.

Which of the following is a characteristic of Smart Phones in an office environment? A They typically replace the need for a personal computer. B They are used in the same way as a basic cell phone. C They perform synching through the internet or through the Cloud D Some use microprocessors and others do not.

C They perform synching through the internet or through the Cloud

What is the role of humor in delivering a presentation? A Sprinkle jokes throughout your presentation. B Humor has no place in a formal presentation. C Use a humorous anecdote, or a graphic or video that is relevant to your topic. D Begin your presentation by sharing a recent funny story about a member of the audience.

C Use a humorous anecdote, or a graphic or video that is relevant to your topic.

Which of the following statements best describes the intent of document editing? A Take your time and produce a near perfect draft on your first attempt to avoid editing. B Since it is likely that your document will undergo multiple edits, don't be overly concerned about the quality of your first draft. C Writing is expansive and creative, while editing is a critical activity. D Ask a good friend to edit your first draft.

C Writing is expansive and creative, while editing is a critical activity. Realize that writing and editing are two distinct activities.

Which of the following sequences best describes a basic document filing procedure? A Indexing/Coding/Finalizing/Releasing/Sorting/Filing. B Coding/Finalizing/Indexing/Sorting/Releasing/Filing. C Finalizing/Coding/Indexing/Releasing/Sorting/Filing. D Finalizing/Releasing/Indexing/Coding/Sorting/Filing.

D Finalizing/Releasing/Indexing/Coding/Sorting/Filing. This is the best sequence to follow when filing documents.

Which of the following areas is not a common behavior of an engaged listener? A Senses non-verbal communication of a sender. B Provides active signals of encouragement. C Requests more information. D Listens for logic over feeling.

D Listens for logic over feeling. This is a behavior of a contemplative listener.

What type of information would you obtain through an interview? A Fundamental information. B Secondary information. C Critical information. D Primary information.

D Primary information.

Which of the following statements is false regarding a records retention and recovery program? A In some cases, an administrative assistant creates and manages an organization's record retention program. B Records to be transferred are classified as nonessential, helpful, important, and vital. C Perform a cost-benefit analysis to determine if microstorage should be used for archived records. D Sufficient protection of important documents is achieved by placing paper duplicates in a vault or safe.

D Sufficient protection of important documents is achieved by placing paper duplicates in a vault or safe. This is a false statement. It is also important to distribute essential records to field offices and consider making microfilm or microfiche copies.

Which is the best way of making sure to have good lighting in the office? A Use lighting from eastern and western sources. B Use fluorescent light more than incandescent light. C Use task lighting. D Supplement natural light with artificial light.

D Supplement natural light with artificial light. Task lighting alone will not produce enough light.

Which of the following reasons emphasize the importance for optimal group communication? A The existence of a multi-layered organizational structure. B The presence of an authoritarian management style. C Management delegation of objectives. D The emergence of teams in organizations.

D The emergence of teams in organizations.

Which of the following reasons emphasizes the importance for optimal group communication? A The existence of a multi-layered organizational structure. B The presence of an authoritarian management style. C Management delegation of objectives. D The emergence of teams in organizations.

D The emergence of teams in organizations. Team often function in a dynamic environment when clear and timely communication is essential.

Which of the following statements is not a purpose of an adjective? A Modify or describe a noun or pronoun. B Give your writing greater depth and meaning. C To create different degrees of comparisons. D To substitute for a noun.

D To substitute for a noun. This is a purpose of a pronoun.

Why would you use a Letter of Transmittal in a long business report? A To satisfy governmental postal service requirements. B To reflect a cordial message from the company president. C For routing purposes through the organization. D To summarize your report's purpose and scope, sources of information and major recommendations

D To summarize your report's purpose and scope, sources of information and major recommendations A well-drafted Letter of Transmittal achieves this purpose.

Why would you use a Letter of Transmittal in a long business report? A To satisfy governmental postal service requirements. B To reflect a cordial message from the company president. C For routing purposes through the organization. D To summarize your report's purpose and scope, sources of information, and major recommendations

D To summarize your report's purpose and scope, sources of information, and major recommendations A well-drafted Letter of Transmittal achieves this purpose

Which of the following statements is false regarding the use of a telephone in an office? A Answer incoming calls on the first or second ring. B Don't put callers on hold for more than 20 seconds. C Organizations differ in their preferences about screening incoming calls. D When another line rings during a conversation, politely inform the first caller that you need to take the other call and that you will return their call.

D When another line rings during a conversation, politely inform the first caller that you need to take the other call and that you will return their call. This is a false statement. When another line rings during a conversation, ask the caller to excuse you for a moment while you take the other call.

How far away should a computer monitor be located from a person's face to prevent eyestrain? A 8 to 12 inches. B 20 - 40 inches. C Half an arm's length. D 30 to 50 inches.

B 20 - 40 inches. The distance you use depends on the size of your monitor.

What is the most important tool of the trade for the administrative assistant? A Communication (use of language). B Information processing. C Professional reading. D Maintaining order in the office.

A Communication (use of language). A command of and a respect for language, in writing and speaking, is the most essential tool.

What are the Three C's of Effective Human Relations? A Courtesy, Cooperation, and Cheerfulness. B Conscientiousness, Consideration, and Classification. C Commitment, Collaboration, and Chicanery. D Contention, Containment, and Conviction.

A Courtesy, Cooperation, and Cheerfulness. These characteristics contribute greatly to harmony at the office.

Which of the following is not a primary function in an Information Processing Center (IPC)? A Determining training needs for administrative assistants. B Producing information required for day-to-day operations on an enterprise. C Maintaining security and performing data backup. D Maintaining a Help Desk to assist users.

A Determining training needs for administrative assistants. Defining training needs should be done jointly between a functional department and the MIS department. Training is considered a secondary function for an IPC.

Which of the following is the best definition of a suspense file? A A file for outdated documents. B A file for pending items C A file for classified documents. D A file for duplicate documents.

B A file for pending items This type of file serves as a reminder for future action.

Which of the following is a benefit from using office equipment? A Volume of work decreases. B Accuracy improves. C Cost increases. D Reduced employee satisfaction.

B Accuracy improves. Today's office equipment help employees reduce errorst.

Which statement best defines a policy? A A policy specifies how an activity is carried out. B A policy is a broad guideline supportive of an enterprise goal. C A policy is interchangeable with a procedure. D A procedure leads to the development of a policy.

B A policy is a broad guideline supportive of an enterprise goal. Organizations use both major and minor policies.

Which of the following is a benefit from using office equipment? A Volume of work decreases. B Accuracy improves. C Cost increases. D Reduced employee satisfaction.

B Accuracy improves. Today's office equipment help employees reduce errors.

Which of the following terms best describes the function of a telephone system? A A personal computer. B Computer Telephony Integration (CTI). C Fiber Optic Repository (FOR). D A mainframe computer.

D A mainframe computer. Similar to a mainframe computer, a central cabinet controls the entire system, and individual phones connect to the cabinet.

Which of the following is not a popular administrative assistant specialty? A Temporary Administrative Assistant. B Legal Administrative Assistant. C Medical Administrative Assistant. D Agricultural Administrative Assistant.

D Agricultural Administrative Assistant. Compared to the other three choices, this specialty is in the minority.

Which business letter style is most frequently used? A Modified Block Style. B Simplified Letter Style. C Modified Letter Style. D Block Style.

D Block Style. The Block Style is most commonly used. Align letter contents with your left margin.

Which business letter style is most frequently used? A Modified block style. B Simplified letter style. C Modified letter style. D Block style.

D Block style. The block style is most commonly used. Align letter contents with your left margin.

Which of the following is not a way to assign work for an administrative assistant? A By the experience level of the person. B By the nature of the employer's work. C By function (supporting management as compared to producing reports). D By the desires of the administrative assistant.

D By the desires of the administrative assistant. Administrative assistants exist in the organization to support management plans and objectives, not their own desires.

How would you translate data into a meaningful context? A By using data communication. B By using data analysis. C By using data collection. D By using data interpretation.

D By using data interpretation.

Which form of punctuation is used when creating a list of choices? A Semicolon. B Ellipsis. C Dash. D Colon.

D Colon.

Which of the following is the most visible element of an information system? A Organizational Culture. B Computer Networks. C Computer Data. D Computer Hardware.

D Computer Hardware. Computer hardware is typically maintained in large, air-conditioned rooms and throughout the facility.

Phase One of the information process is idea generation. How are ideas best defined and communicated? A Using e-mail. B Making a verbal request in a meeting. C Talking to an MIS employee during a morning break. D Creating an example of a desired report.

D Creating an example of a desired report. Sample reports are the most complete in representing an idea.

Which of the following is/are the most important factor(s) for workstation comfort and productivity? A Telephone headsets. B Computer wrist rests and monitor glare guards. C Proper task lighting. D Desk chair.

D Desk chair. Your desk chair helps promote good posture and offers back support.