Career Prep-Unit 5
Which section deals with retirement?
Benefits
Who is authorized to make revisions to company policy?
Chief Executive Officer
Gossip includes only negative comments.
False
Select three examples of behaviors that build trust in project team members.
admitting mistakes ✓ honesty integrity
two types of companies that use project teams are:
publishing information technology
Select the description of what the horizontal axis means on a gantt chart.
represents time
John mentioned to a coworker that he had joined a health club. "Oh, I know," said his coworker. "Somebody mentioned it to me this morning."
reputation
confidence
something that is told to another in secret and is not to be shared with others
distraction
something which divides the attention or prevents concentration
Every organization, regardless of its management structure, is organized into working ___________.
teams
collaboration
the act of working together to complete a project
Which section outlines company ethical standards?
Employee Conduct and Welfare
What is meant by "rotating leadership"?
Project leaders are assigned to a team, but each team might have a different leader.
dignity
a person's sense of worth or self-respect
A project team consists of a project __________, a project secretary, and ___________.
manager; contributors (team members)
Behaviors—right or wrong—are his _____________.
moral code
Acting unethically always has ____________ consequences.
negative
What type of criticism is personal?
negative
What are the two types of criticism?
negative positive
Are negative criticisms opinion or fact?
opinion
What type of criticism is based on performance?
positive
While Sherry was typing, she had the funniest feeling that something was wrong. She looked at her watch and saw the reflection of a coworker in the watch face, making her jump. Sean had been looking over her shoulder at her computer screen.
privacy
Explain the meaning of the word "deliverable."
the actual product being delivered or created by the team during its working period
Who is being negative when personal attacks are made?
the critic
deadline
the date or time by which a task must be completed and submitted
respect
the sense of value or worth in which a person is held
What is attentiveness?
Attentiveness is concentrating on the person or task before me.
Active listening ensures that an attendee receives the information being shared, and that the attendee can bring this information to the team. Only by actively listening can the attendee justify the expense.
Conferences
Look up and select the definition for de facto.
De facto means "in fact" or "in reality." It means that something is really so, even though it may not be officially so.
Why is eye contact important?
Eye contact lets the speaker know you respect him and want to know what he is saying.
A company has no right to expect any benefit when sending an employee to a conference.
False
Dignity is the sense of value or worth in which a person is held.
False
Employees cannot be expected to remember everything they are told by a supervisor.
False
Employees who come into contact with customers represent only themselves.
False
Ethnic jokes are acceptable if the person being told will not be offended.
False
If you do not have time to bathe before work, it is okay to wear extra cologne.
False
Respect is a person's sense of worth or self-respect.
False
Speaking is never part of attending a meeting.
False
willingness of team members to hear criticism and dissenting views
I must be willing to listen fully to the opinions of others, even if I do not agree.
every team member is encouraged to give input
I must give input and be willing to listen to others, providing feedback.
each person working energetically on assigned action items
I must use my best effort on the tasks that are assigned to me or rise naturally out of my role.
ability to deal with conflict
I must use my best resolution skills and be willing to get along with others for the good of the team.
clear communication of each person's role
It is my responsibility to ask questions if roles are not clearly identified.
effective manager or team leader
It is my responsibility to cooperate and communicate with the leader to help the team succeed.
a clear understanding of the team's goals
It is my responsibility to understand the team's goals and to ask questions if necessary to clarify any issues.
Active listening ensures that attendees receive all communications, and that each team member can conform. Active participation should be expected from each person, and active listening is an aspect of participation.
Meetings
How can you turn a negative criticism into something positive?
Study the criticism and decide if there is any truth in it. If so, use the criticism to find ways to improve.
The ____________ standards of a business are made up of its everyday practices.
The ____________ standards of a business are made up of its everyday practices.
Active listening is required for gaining the knowledge and skills being presented. Future performance could be affected by failure to listen.
Training
A customer will take her business elsewhere if she believes employees are not listening to her.
True
A new employee can benefit from the input of experienced coworkers.
True
It is important to acknowledge your mistakes.
True
It is important to participate when attending a training session.
True
Responsibility taken always leads to authority given.
True
Select the description of what the vertical axis means on a Gantt chart.
a list of all the tasks that must be accomplished to complete the project
impression
a strong effect on the mind
deliverable
an item that is to be created as the result of a task
How can you clarify issues in a constructive criticism?
ask questions
sarcastic
characterized by cutting remarks or cruel humor
A person is identified by his level of _____________ to doing what is right.
commitment
Violating one's personal ethical standards means going against ____________.
conscience
Every project consists of deadlines and __________.
deliverables
dissenting
differing or disagreeing with a majority opinion
pertinent
directly connected to the situation or fact being considered; relevant or suitable
Legal standards are usually referred to within the earliest sections of a(n) _____________.
employee handbook
What document is used to share company policies with new employees?
employee handbook
What are two types of distractions?
external ✓ internal
On the way to an off-site meeting, Darrell took a seat in the back of the company van and put in his ear buds. He then started streaming music on his phone and listened to it all the way to the conference center.
feelings
Three of the four ladies in the accounting office made a lunch date. While Carly could not have gone, she was a little upset that she had not been invited.
feelings
gossip
idle talk about the personal affairs or conduct of another
morale
the mental or emotional condition of a person or group, which to a large extent determines the energy used on projects
Rhonda came to a team meeting five minutes late. When asked for her report, she handed in a chart from a vendor. This chart contained no comments or explanations.
time and effort
Tom is the project manager for a software development team. Each member of the team handed in his or her part of the project on the day of the final meeting. Tom stacked them on the desk in front of him, nodded his head, and dismissed the meeting.
time and effort
Unethical actions will cause a lack of __________ among those with whom you work.
trust
Which section deals with depositing pay into a bank account?
Compensation
How can a company ensure that employees have read the employee handbook?
A company should have them sign the Acknowledgment of Receipt Agreement.
synergy
I must add my ideas and energy to the team and be willing to contribute to the overall effort.
What does paraphrasing do for you?
It helps you remember the ideas, not just the words.
Are project teams permanent?
No
______________ are two-way. Active listening ensures that all important information will be received. Failing to listen actively might lead to missed or inaccurate information, or a lack of understanding. It might also lead to offending the person to whom one is talking.
Personal communications
What is personal ethics?
Personal ethics is doing what is right all the time for the best of the company and the company's customers.
What is meant by the concept of "personal space"?
Personal space is the "personal bubble" around each person which should not be entered without permission.
______________ means directly connected to the situation or fact being considered; relevant or suitable.
Pertinent
Sarcastic is something characterized by cutting remarks or cruel humor.
True
synergy
a cooperative effort of individuals such that the result is greater than they could have achieved individually
Upon what are a company's business policies based?
industry best practices
three ways you can let the speaker know you are listening are:
✓ Do keep an open mind. ✓ Don't interrupt. Just be patient and let the speaker finish. ✓ Do respond with appropriate facial expressions, or gestures such as nodding the head. Be natural.
three basic sets of ethical standards of a business are:
✓ company policies and practices ✓ applicable legal standards ✓ personal ethics of its employees
three areas of company policies and practice are:
✓ conflicts of interest ✓ business expenses and accounts ✓ payroll structure and leave time
three types of nonverbal communication are:
✓ posture ✓ gestures ✓ facial expression