Career Prep-Unit 5

Which section deals with retirement?

Benefits

Who is authorized to make revisions to company policy?

Chief Executive Officer

Gossip includes only negative comments.

False

Select three examples of behaviors that build trust in project team members.

admitting mistakes ✓ honesty integrity

two types of companies that use project teams are:

publishing information technology

Select the description of what the horizontal axis means on a gantt chart.

represents time

John mentioned to a coworker that he had joined a health club. "Oh, I know," said his coworker. "Somebody mentioned it to me this morning."

reputation

confidence

something that is told to another in secret and is not to be shared with others

distraction

something which divides the attention or prevents concentration

Every organization, regardless of its management structure, is organized into working ___________.

teams

collaboration

the act of working together to complete a project

Which section outlines company ethical standards?

Employee Conduct and Welfare

What is meant by "rotating leadership"?

Project leaders are assigned to a team, but each team might have a different leader.

dignity

a person's sense of worth or self-respect

A project team consists of a project __________, a project secretary, and ___________.

manager; contributors (team members)

Behaviors—right or wrong—are his _____________.

moral code

Acting unethically always has ____________ consequences.

negative

What type of criticism is personal?

negative

What are the two types of criticism?

negative positive

Are negative criticisms opinion or fact?

opinion

What type of criticism is based on performance?

positive

While Sherry was typing, she had the funniest feeling that something was wrong. She looked at her watch and saw the reflection of a coworker in the watch face, making her jump. Sean had been looking over her shoulder at her computer screen.

privacy

Explain the meaning of the word "deliverable."

the actual product being delivered or created by the team during its working period

Who is being negative when personal attacks are made?

the critic

deadline

the date or time by which a task must be completed and submitted

respect

the sense of value or worth in which a person is held

What is attentiveness?

Attentiveness is concentrating on the person or task before me.

Active listening ensures that an attendee receives the information being shared, and that the attendee can bring this information to the team. Only by actively listening can the attendee justify the expense.

Conferences

Look up and select the definition for de facto.

De facto means "in fact" or "in reality." It means that something is really so, even though it may not be officially so.

Why is eye contact important?

Eye contact lets the speaker know you respect him and want to know what he is saying.

A company has no right to expect any benefit when sending an employee to a conference.

False

Dignity is the sense of value or worth in which a person is held.

False

Employees cannot be expected to remember everything they are told by a supervisor.

False

Employees who come into contact with customers represent only themselves.

False

Ethnic jokes are acceptable if the person being told will not be offended.

False

If you do not have time to bathe before work, it is okay to wear extra cologne.

False

Respect is a person's sense of worth or self-respect.

False

Speaking is never part of attending a meeting.

False

willingness of team members to hear criticism and dissenting views

I must be willing to listen fully to the opinions of others, even if I do not agree.

every team member is encouraged to give input

I must give input and be willing to listen to others, providing feedback.

each person working energetically on assigned action items

I must use my best effort on the tasks that are assigned to me or rise naturally out of my role.

ability to deal with conflict

I must use my best resolution skills and be willing to get along with others for the good of the team.

clear communication of each person's role

It is my responsibility to ask questions if roles are not clearly identified.

effective manager or team leader

It is my responsibility to cooperate and communicate with the leader to help the team succeed.

a clear understanding of the team's goals

It is my responsibility to understand the team's goals and to ask questions if necessary to clarify any issues.

Active listening ensures that attendees receive all communications, and that each team member can conform. Active participation should be expected from each person, and active listening is an aspect of participation.

Meetings

How can you turn a negative criticism into something positive?

Study the criticism and decide if there is any truth in it. If so, use the criticism to find ways to improve.

The ____________ standards of a business are made up of its everyday practices.

The ____________ standards of a business are made up of its everyday practices.

Active listening is required for gaining the knowledge and skills being presented. Future performance could be affected by failure to listen.

Training

A customer will take her business elsewhere if she believes employees are not listening to her.

True

A new employee can benefit from the input of experienced coworkers.

True

It is important to acknowledge your mistakes.

True

It is important to participate when attending a training session.

True

Responsibility taken always leads to authority given.

True

Select the description of what the vertical axis means on a Gantt chart.

a list of all the tasks that must be accomplished to complete the project

impression

a strong effect on the mind

deliverable

an item that is to be created as the result of a task

How can you clarify issues in a constructive criticism?

ask questions

sarcastic

characterized by cutting remarks or cruel humor

A person is identified by his level of _____________ to doing what is right.

commitment

Violating one's personal ethical standards means going against ____________.

conscience

Every project consists of deadlines and __________.

deliverables

dissenting

differing or disagreeing with a majority opinion

pertinent

directly connected to the situation or fact being considered; relevant or suitable

Legal standards are usually referred to within the earliest sections of a(n) _____________.

employee handbook

What document is used to share company policies with new employees?

employee handbook

What are two types of distractions?

external ✓ internal

On the way to an off-site meeting, Darrell took a seat in the back of the company van and put in his ear buds. He then started streaming music on his phone and listened to it all the way to the conference center.

feelings

Three of the four ladies in the accounting office made a lunch date. While Carly could not have gone, she was a little upset that she had not been invited.

feelings

gossip

idle talk about the personal affairs or conduct of another

morale

the mental or emotional condition of a person or group, which to a large extent determines the energy used on projects

Rhonda came to a team meeting five minutes late. When asked for her report, she handed in a chart from a vendor. This chart contained no comments or explanations.

time and effort

Tom is the project manager for a software development team. Each member of the team handed in his or her part of the project on the day of the final meeting. Tom stacked them on the desk in front of him, nodded his head, and dismissed the meeting.

time and effort

Unethical actions will cause a lack of __________ among those with whom you work.

trust

Which section deals with depositing pay into a bank account?

Compensation

How can a company ensure that employees have read the employee handbook?

A company should have them sign the Acknowledgment of Receipt Agreement.

synergy

I must add my ideas and energy to the team and be willing to contribute to the overall effort.

What does paraphrasing do for you?

It helps you remember the ideas, not just the words.

Are project teams permanent?

No

______________ are two-way. Active listening ensures that all important information will be received. Failing to listen actively might lead to missed or inaccurate information, or a lack of understanding. It might also lead to offending the person to whom one is talking.

Personal communications

What is personal ethics?

Personal ethics is doing what is right all the time for the best of the company and the company's customers.

What is meant by the concept of "personal space"?

Personal space is the "personal bubble" around each person which should not be entered without permission.

______________ means directly connected to the situation or fact being considered; relevant or suitable.

Pertinent

Sarcastic is something characterized by cutting remarks or cruel humor.

True

synergy

a cooperative effort of individuals such that the result is greater than they could have achieved individually

Upon what are a company's business policies based?

industry best practices

three ways you can let the speaker know you are listening are:

✓ Do keep an open mind. ✓ Don't interrupt. Just be patient and let the speaker finish. ✓ Do respond with appropriate facial expressions, or gestures such as nodding the head. Be natural.

three basic sets of ethical standards of a business are:

✓ company policies and practices ✓ applicable legal standards ✓ personal ethics of its employees

three areas of company policies and practice are:

✓ conflicts of interest ✓ business expenses and accounts ✓ payroll structure and leave time

three types of nonverbal communication are:

✓ posture ✓ gestures ✓ facial expression