CC questions

What is the maximum amount of memory supported by a 32-bit Windows operating system?

4GB

What is the highest amount of memory a Windows 11 Pro for Workstation Edition can support?

6 TB

What is a rollback plan?

A plan to revert changes made to a system.

What is included in the environment for user training on the payroll system?

A sandbox, dummy data.

Keeping track of how a network is used is important. Organizations need to have various policies in place which are very specific about what proper uses for company and network resources are. Which of the following is a code of conduct for using company resources?

AUP (Acceptable Use Policy)

John recently upgraded from Windows 8.1 to Windows 10, after the upgrade is complete, on the right-hand side of his desktop there is a new area that contains a way to toggle several Windows features on and off, access the Settings app, and view notifications.What is this area called in Windows 10?

Action Center

During your discussion with a client about a problem with their computer, you realize that they are explaining a problem you have seen several times.

Actively listen to the client until they finish explaining the problem.

What is another name for small utility programs found in the Control Panel?

Applets

What is a tool used to manage company resources?

Asset tag

What must be done before using a smart card in Windows?

Assign a drive letter

What must be done to access a USB flash drive in Ubuntu Desktop?

Assign a drive letter

What does the system keep as a backup?

Backup copy of the GPT table

Which feature is not available on the Windows 11 Home edition?

Bitlocker

Ensuring that an organization is on track and that the projects any group within a company are going well is important. When change happens, it needs to be managed. Which of the following is a group tasked with meeting on a regular basis to oversee changes?

Change Advisory board

What should Jerry do when dealing with a client who thinks the problem is the video card?

Check simple things first, ask the client to backtrack, compliment their knowledge.

When choosing to install Windows, which method should you choose for clean installation?

Custom

Which Control Panel utility displays a list of all the computer system's internal and external peripheral devices?

Device Manager

What advice can you give Lane for dealing with a difficult client?

Don't dismiss their problem, avoid arguing, use clarifying statements.

What is the maximum size of drives that can install the mentioned system?

Drives larger than 2 TB

Which Control Panel utility is used to configure help for users who need special assistance to use the device?

Ease of Access

What should George do when the client's phone rings during his visit?

Excuse himself and check back later.

What should you do if you need a part that you don't currently have during a service call?

Explain the situation and give the customer options on how to order the part and when you will return to complete the repair.

Which file system on the Linux file server is best suited for Mac and Windows laptops?

FAT32

Your organization has several Mac and Windows laptops that all access data on a file server on the local network. Which file system on the Linux file server is best suited to this situation, and how do you best set it up?

FAT32; on a different partition than the one that holds the Linux installation

What term describes one or more characters following the last period in a filename, such as .exe, .txt, or .avi?

File extension

What should Sara do when working with an inexperienced customer?

Frequently ask the customer what they see on the screen, Keep a positive attitude.

Why is it important to maintain a positive attitude when working with customers?

Helps to establish a good customer relationship

Where is the mount point for an external hard drive in Ubuntu Server?

In the /media directory

Which Control Panel utility can increase the accuracy of searches on the device by cataloging the information in the drive?

Indexing Options

Personally Identifiable Information (PII)

Information that defines you as an individual is called_____________

Which of the following methods can be used to install an operating system?

Internal Hard Drive (partition) Optical Media Network Internet-based

Which statements are false about the GPT partitioning system?

It can only be installed on drives that are larger than 2 TB. It contains the legacy MBR system for backward compatibility.

It is not important that a support agent knows everything but that they know where they can find the answers to the questions that customers may have. What is an area where support agents can look for answers about a network, product or service?

Knowledge base

What does the system contain for backward compatibility?

Legacy MBR system

What should Derek do to defuse the situation with the upset customer?

Let the customer vent and then restart the conversation.

Patrick is working on a computer that is having wireless network connection issues. Patrick decides that he needs to take the laptop with him to repair it and then return it to the user. While Patrick is replacing the wireless network card, he receives a phone call from the user. The user wants to know where the laptop is because they are leaving on a business trip that day and need the computer.What should Patrick have done to avoid this situation?

Offered the user different repair options.

Where should the file system be set up on the Linux file server?

On a different partition than the Linux installation

What is the term for resetting a Chromebook to its original state?

Power washing

Which of the partition must be used for booting an operating system?

Primary

There are any number of activities that an OS performs to help users accomplish whatever objectives that they have in using a computer. A computer generally only has one OS but all OSs generally perform 4 main function. Which of the following is one of those? Choose all that apply.

Provide a user interface Manage files

What is the term for quickly updating the Chromebook's operating system?

Quick updates

What type of documentation should you refer to first when users cannot open their data files after installing new software?

Rollback plan documents.

What is the term for isolating applications to prevent them from affecting each other?

Sandboxing

When developing any project, a team needs to determine what will be done and other statistics about the end state of the project to ensure that the project is staying on time, on budget and on quality. What is a word that measures these types of objectives?

Scope

Which of the following is NOT a partition type?

Secondary

In which Control Panel utility can you change the name of the PC, adjust performance settings, and configure system restore points?

System

Wanda wants to find some basic information about her computer, for example, what operating system and how much RAM are installed on her computer.Where can Wanda find this information quickly in Windows 10?

System window

Which statement is false regarding mount points for removable media in macOS?

The mount point is the /Volumes directory

There are a number of network design approaches which might be employed to connect together devices for the purpose of communication and sharing of resources. Which of the following refers to those patterns in which network devices are connected?

Topology.

Henry is sent to work with a customer at the company's satellite branch in another town. During his visit, he notices that most of the computer users are not following the corporate guidelines on password safety and are looking at their personal emails, which is not allowed for security reasons.What can Henry do about these corporate policy issues?

Train the employees on why these issues are security concerns.

Can you search for an app or file using the search box in Windows 10?

True

Which OS is most appropriate to support a web server on the Internet?

Ubuntu Server.

Which of the following methods can be used for installing the Windows operating system? [Choose all that apply]

Unattended Installation Restore/Refresh Multiboot In-place Upgrade

How many partitions does the system support?

Up to 128 partitions

What is the best way to share information about a change in the application's URL?

Update the knowledge base article in the ticketing system.

What Chromebook security feature prevents malware from changing system files?

Verified boot

Inventory Management

What is the purpose of asset tags and barcodes?

File Explorer, Disk Management

Which application can be used to view the file system for a Windows device?

Konsole

Which application is used to access a terminal window on a SUSE operating system?

lsb_release -a

Which command can be used on an Ubuntu device to display the operating system's version?

winver

Which command can be used to verify the Operating System installed on the Windows device?

Network Topology Diagram

Which documentation will show the layout of the network?

NTFS

Which file system is used to install Windows operating systems?

Computer Management

Which is a pre-built MMC where you can view other MMCs like the Task Scheduler, Disk Management and Services?

Problem Description Contact Priority Job ID Asset

Which of the following can be found in Incident documentation? [Choose all that apply]

Task Scheduler

Which of the following can be used to easily set up your device to automatically defragment at a desired day and time?

Device Information Ticket Category Severity User Information Problem description in clear, concise written communication

Which of the following details about a service ticket should be known by an IT support professional? [Choose all that apply]

Knowledge Base/Articles

Which of the following documentation is used by software vendors to share information about their software?

Returns the environment back to the previous state it was in prior to the change

Which of the following does a rollback plan allow you to do?

Make an official request to do the change, usually via a Change Request Form

Which of the following is one of the first things you should do when you need to make a change to your company's network?

Open-Source Licenses

Which of the following licenses provide you with source codes that can be customized and are available for free?

-Document the incident -Use chain-of-custody -Report the incident to the proper channels -Identify the incident

Which of the following tasks should be performed in incident documentation? [Choose all that apply]

Event Viewer

Which of the following tool can be used to view information, warnings and errors? You can get researchable EventID that can help with diagnosing and fixing problems.

Task manager-Performance Tab, Performance Monitor, Resource Monitor

Which tool has a graphical interface that you can use to diagnose computer issues? You can view how the computer uses the processor, memory and network statistics.

Task Manager

Which tool would you access to make adjustments to the startup applications for Windows 10 & 11?

To allow you to test the impact that the changes might have

Why is it important to implement all changes in an isolated sandbox environment in the first instance?

Andrew is researching a new operating system for the computers at his workplace. His boss wants the computers to be able to connect to the cloud and thus have security in case the laptops are stolen.What version of Windows 8.1 does not have the ability to lock the hard drive so that it is unusable if removed from a laptop?

Window 8.1 Core

Which edition of Windows 10 does not allow the device to be joined to an Active Directory domain?

Windows 10 Home

Larry wants to upgrade to Windows 10. He will use his computer both at home and at work and will need to connect to his company's Wi-Fi network to share files over the network.Which version of Windows 10 would you recommend to Larry?

Windows 10 Home.

On which edition of Windows 11 is the Microsoft Application Virtualization feature available?

Windows 11 Enterprise

Which Control Panel utility manages inbound and outbound traffic based upon a defined set of rules?

Windows Defender Firewall

Which of the following command can be used to verify the Windows 10 Edition?

winver