CCE 7 -- dev professionalism across generations

Generational Cohorts are influenced by external events that occur during their "coming of age" years; generally between ___-___ years of age

17-23 note: Defining Moments = shape an individual's preferences, desires, attitudes, and buying behaviors

which of the following is NOT associated with learning styles of veterans: A. Want to understand the "big picture" and like informality B. Use proper grammar; prefer the instructor to use linear thinking and show respect for their experience C. May need to go slower; may require more light, less glare, comfortable chairs, larger font D. Want and will read written instructions E. Do not like role-playing and may not speak out easily, do not like to appear silly or be put on the spot F. Like a typical classroom setting

A -- *Want to understand the "big picture"; like formality

which of the following is NOT a way to ays to address expectations of the Millennial generation: A. More frugal with spending money B. Appeal to their tech savvy C. Be flexible or create alternatives for them

A -- *like to spend money

the following describes what generational cohort: -- Civic minded with firm beliefs in public harmony, big business, cooperative social discipline, and straight, orderly lives -- Hard work, deferred gratification, and self-restraint were expected and loyalty was strong -- Trust in government, patriotism, law and order A. Veterans (or GIs) B. Silents C. Baby Boomers D. Generation X E. Millennials F. Generation Z

A -- veterans

which of the following is NOT associated with learning styles of Generation X-ers: A. Need to understand why the information is important to them at this time B. Give them the bottom line later rather than sooner; they value the process C. Less emphasis on group work and more individual work D. Will role play and may want to move around

B -- *Give them the bottom line early; they do not value the process

which of the following is NOT true of Millennials: A. Wants clear expectations B. Prefers open-ended assignments C. See themselves as self-directed D. They want flexibility with their job

B -- *do not like open-ended assignments

which of the following is NOT associated with learning styles of Baby Boomers: A. Enjoy learning; like to demonstrate what they know and what they can teach others B. Do not like to be put on the spot or made to appear dumb, especially in front of their supervisors C. Dislike small group discussions D. Value the process of arriving at decisions; value group consensus E. Like to debate, but will consider others thoughts and feelings

B -- *like small group discussions

what year range were the Baby Boomers born in: A. 1925-1942 B. 1943-1960 C. 1961-1981 D. 1982-2000 E. 2001-2009

B -- 1943-1960

the following describes what generational cohort: -- were children of economic depression and war -- considered to be more adaptive and conformist -- considered to be "savers" and the wealthiest generation this nation has ever known A. Veterans (or GIs) B. Silents C. Baby Boomers D. Generation X E. Millennials F. Generation Z

B -- silents

which of the following is NOT true of generation X-ers: A. Do whatever it takes to get a job done, but may challenge having extended work hours B. Like having a balance in their lives C. Prefer to be heavily managed and supervised D. Motivated by accomplishing goals E. Do not like to work where seniority is favored F. Not slackers

C -- *Detest being heavily managed

which of the following is NOT a way to ays to address expectations of the Baby Boomers generation: A. Treat them as individuals; make them feel special B. Be solution oriented C. Give specific guidelines, do's and don't's for work D. Ask them what they want done or accomplished E. Need to be accessible and offer convenience F. May ask for evidence of quality and expertise

C -- *Do not tell Boomers what they can do

which of the following is NOT a way to ays to address expectations of the generation X-ers: A. Treat them as equals B. Keep written information and forms to a minimum C. Show respect in a formal manner

C -- *show respect in an informal manner

the following describes what generational cohort: -- More idealistic, with a high level of self-satisfaction -- Their work defines them -- Appearance matters -- They value consensus building and relationship building -- They are highly competitive A. Veterans (or GIs) B. Silents C. Baby Boomers D. Generation X E. Millennials F. Generation Z

C -- baby boomers

which of the following is NOT associated with learning styles of Generation X-ers: A. Prefer an informal setting B. Need to know how and why the instructor is the expert C. Want to see the instructor "walk the talk" D. Very thoroughly and slowly explain the information, they rarely ever cut corners

D -- *Get to the point quickly and don't waste time; may be tempted to skip steps to get the final outcome

which of the following is NOT associated with learning styles of Millennials: A. Very comfortable with role playing and group activities B. Need to be very active in their learning C. May need to be told upfront how and why the information is necessary and how it will be used D. Prefer to have summed and honest feedback after multiple attempts at task

D -- *Want immediate and positive feedback every step of the way

which of the following is NOT associated with learning styles of Millennials: A. Like graphics, video clips B. Want to feel they are being respected for what they can offer, not treated like children; they do not want to be parented C. May need to be taught how to manage time; how to break up large tasks into smaller pieces D. Want to know improve their skills through reviewing mistakes and typically take criticism well

D -- *want to know what they are doing right; may not take criticism well

what year range were the Millennials born in: A. 1925-1942 B. 1943-1960 C. 1961-1981 D. 1982-2000 E. 2001-2009

D -- 1982-2000

the following describes what generational cohort: -- Grew up in a world characterized by change -- More comfortable being alone than the previous generational cohort -- First generation since the mid 1800's to reach the age of 40 with lower standard of living than their parents -- Expectation of the world is low; reliance on self is high -- Balance is their watchword; work is not the driving force A. Veterans (or GIs) B. Silents C. Baby Boomers D. Generation X E. Millennials F. Generation Z

D -- generation X

which of the following is NOT true of Baby Boomers: A. May accept being micromanaged and working 50 hours a week better than others B. Motivated by pay raises and titles C. Get along well with others D. Teamwork is important E. Highly flexible and open to change

E -- *May be resistant to change

the following describes what generational cohort: -- Self-esteem -- Team-oriented, conformists and respectful of authority figures -- Have led highly scheduled lives -- Stress levels appear high A. Veterans (or GIs) B. Silents C. Baby Boomers D. Generation X E. Millennials F. Generation Z

E -- millenials

which of the following is NOT true of silents (traditionalists/veterans): A. Provide consistent services B. Equal enforcement of policies C. Make everyone feel special by remembering their names D. Handwritten communication E. Be patient; give them time to make decisions F. Tend to be less frugal financially

F -- *tend to be conservative financially

the following describes what generational cohort: -- "Digital natives" who have grown up deeply immersed in the web of technology and interconnectivity -- Comfortable with the challenges of working across boundaries -- Information generation A. Veterans (or GIs) B. Silents C. Baby Boomers D. Generation X E. Millennials F. Generation Z

F -- generation Z

list the corresponding age ranges: Veterans (or GIs) -- Silents -- Baby Boomers -- Generation X -- Millennials -- Generation Z --

Veterans (or GIs) -- 1901-1924 Silents -- 1925-1942 Baby Boomers -- 1943-1960 Generation X -- 1961-1981 Millennials -- 1982-2000 Generation Z -- 2001-2009