CCNA Voice
A user is on an active call at the office using his desk phone. Midway through the call, he presses the Mobility softkey on the screen of his IP phone. What process occurs? a. The call transfers to his preconfigured Single Number Reach number. b. CME places the call on hold and allows retrieval from a remote phone. c. CME places the call on hold and allows retrieval from a predefined call park number. d. The user logs out of the phone and then logs into a new phone where he retrieves the call.
a
Analog phones connected to the PSTN typically use which of the following signal types? a. Loop start b. Ground start c. CAS d. CCS
a
Each Unity Express module supports a different number of ports. What does the port value indicate? a. Number of concurrent calls the module supports b. Number of voicemail boxes the module supports c. Number of imported mailboxes the module supports d. Amount of storage space the module supports
a
Entering the command ephone-dn 2 from global configuration mode creates what type of ephone-dn? a. Single line b. Dual line c. Quad line d. Octo line
a
Even though Cisco designed CME for small office deployments, you can connect through a SIP trunk to a larger VoIP infrastructure, such as CUCM. a. True b. False
a
How does the Cisco switch communicate voice VLAN information after a Cisco IP Phone has received PoE and started the boot process? a. Through CDP b. Using 802.1Q c. Using the proprietary ISL protocol d. Voice VLAN information must be statically entered on the Cisco IP Phone.
a
How should you configure a port supporting voice and data VLANs that is connected to a Cisco IP Phone? a. Access b. Trunk c. Dynamic d. Dynamic Desired
a
If a Cisco IP Phone not yet configured in CME contacts the TFTP server, which file will be sent? a. XMLDefault.cnf.xml b. 000000000000.xml c. A file named after the MAC address of the IP phone d. None of the above
a
What file does an IP Phone first request from TFTP during its startup and registration process? a. SEP<mac_address>.cnf.xml b. None. The phone receives all information via SCCP signaling. c. SEP<mac_address>.xml d. XMLDefault.cnf.xml
a
What is the maximum number of paging groups to which a Cisco IP Phone can belong? a. 1. b. 5. c. 25. d. There is no practical limit.
a
What process can a user use to exempt his IP phone from an after-hours call block configured with the 24/7 keyword? a. An after-hours 24/7 call block cannot be exempted. b. Enter the correct PIN number. c. You must configure the user's phone as exempt. d. Enter the correct accounting code.
a
What type of compressed archive can you download from Cisco to reinstall all sup- port files for the integrated GUI back into the router flash? a. .TAR file b. .ZIP file c. .GZ file d. .RAR file
a
When run on a single server, Cisco Unity Connection can support up to 20,000 mail- boxes. When combining two Cisco Unity Connection servers in an active/active re- dundancy pair, how many mailboxes are supported? a. 20,000 b. 35,000 c. 40,000 d. 45,000
a
Which is true of LDAP Synchronization Agreements? a. The User Search Base defines the point in the tree where CUCM begins search- ing. CUCM can search all branches below that point. b. The User Search Base defines the point in the tree where CUCM begins search- ing. CUCM can search all branches above and below that point. c. The User Search Base must specify the root of the domain; LDAP Custom Filters must be used to limit the search returns. d. All Synchronization Agreements must run on a regular scheduled basis. e. Only one Synchronization Agreement can be made with a single LDAP system.
a
Which of the following NTP stratum numbers would be considered the best? a. Stratum 0 b. Stratum 1 c. Stratum 2 d. Stratum 3
a
Which of the following categories of standards prevents calls from hairpinning on the network when they are forwarded or transferred? a. H.450 b. H.225 c. H.323 d. H.240
a
Which of the following interface types would you use to connect an analog fax machine to the VoIP network? a. FXS b. FXO c. E&M d. BRI
a
Which of the following is not necessary to configure the CME router to support CCP? a. Enabling write operations to the router's flash b. Creating a level 15 user account c. Enabling HTTP services on the router d. Configuring Telnet or SSH for local logins
a
Which of the following is the only required field when adding a user account using CCP? a. UserID b. First Name c. Last Name d. Password
a
Which of the following signaling types represents supervisory signaling? a. Off-hook signal b. Dial tone c. DTMF d. Congestion
a
Which of the following protocols could be used for Cisco IP Phone registration? (Choose two.) a. SCCP b. SIP c. DHCP d. H.323
a b
Which of the following signaling methods can CME use for endpoint control? (Choose two.) a. SCCP b. SIP c. H.323 d. MGCP
a b
Cisco Unified Presence Server has several administrative components in common with other Unified Communications applications. Which of the following are CUPS administrative interfaces? Choose all that apply. a. Cisco Unified Serviceability b. Cisco Unified OS Administration c. Disaster Recovery System d. Command-Line Interface
a b c d
What two areas does Cisco Unified CME not allow you to modify from the CME GUI, by default? (Choose two.) a. Ephone-dn b. Ephone c. Time on the router d. System message
a c
Which of the following are valid methods for powering a Cisco IP Phone? (Select all that apply.) a. Power brick b. Crossover coupler c. PoE d. Using pins 1, 2, 3, and 4
a c
Which of the following destination patterns could you use to match any dialed number up to 32 digits in length? (Choose two.) a. .+ b. [0-32] c. T d. &
a c
Which of the following terms are synonymous with a VLAN? (Choose two.) a. IP subnet b. Port security c. Broadcast domain d. Collision domain
a c
Which of the following are valid call-handler types in CUC 8.x? (Choose three.) a. System Call Handlers b. Holiday Call Handlers c. Directory Call Handlers d. Interactive Voice Response Call Handlers e. Interview Call Handlers
a c e
Which of the following represent valid command-line interfaces that you can use to manage a CME router? (Choose three.) a. Console connection b. Cisco ASDM c. Cisco SDM d. Telnet e. SSH
a d e
What minimum set of telephony-service commands does CME require before it is prepared to accept IP phone registrations? (Choose three.) a. ip source-address b. no shutdown c. ephone d. ephone-dn e. max-ephones f. max-ephone-dn g. max-dn
a e g
After you create a translation rule, how is it applied? a. To an interface b. To a translation profile c. Globally d. To a dial peer
b
Bob needs to restart the TFTP service on a CUCM server. Where can he do this? a. Unified Serviceability > Tools > Service Activation b. Unified Serviceability > Tools > Control Center > Feature Services c. Unified Serviceability > Tools > Control Center > Network Services d. Only at the command line
b
CCP automatically saves changes to flash as you configure them on the router. a. True b. False
b
CUPS can be configured for regulatory compliance for IM retention. Under which administrative menu can this be done? a. CUPS Administration > System b. CUPS Administration > Messaging c. CUPS Administration > Presence d. CUPS Administration > Application
b
How does CCP link phones and extensions together? a. By navigating to the Phone configuration page, you can assign extensions to phones. b. By creating a user account, you can link the user account, phone, and extension together. c. You can assign extensions to phones from the Extension configuration page. d. You must use the command-line ephone/ephone-dn syntax to link phones and extensions together.
b
How does a device attached to a Cisco IP Phone send data to the switch? a. As tagged (using the voice VLAN) b. As untagged c. As tagged (using the data VLAN) d. As tagged (using the CoS value)
b
How many redundant CUCM servers does a Cisco IP Phone support for failover pur- poses (not including SRST devices)? a. 2 b. 3 c. 4 d. 6
b
If an ephone-dn lacks an incoming COR list and attempts to dial a dial peer assigned an outgoing COR list, what behavior occurs? a. CME denies the call. b. CME permits the call. c. The call is rerouted to the next dial peer without an outgoing COR list. d. CME disables the ephone-dn lacking an incoming COR list.
b
Pete recently learned that he can add his own speed dials, subscribe to phone serv- ices, and do other useful things via his User Web Page. He comes to you complaining that he can't do any of these things. Why can't Pete modify his own phone? a. The Active Directory GPO is limiting Pete's permissions. b. Pete's account needs to be associated with his phone in the Device Associations settings in his User Configuration Page. c. Additional licensing is required to support User Web Page functionality. d. Pete must be part of the CCM Super Users Group to make these changes.
b
What is the final method used by a router to match an inbound dial peer for incom- ing calls? a. Using the answer-address command b. Using dial peer 0 c. Using the port command d. Using the destination-pattern command
b
What process must you follow to build the local phone directory for the CME environment? a. Assign directory entries under each ephone-dn using the directory command. b. Allow CME to automatically build the directory when you assign caller-ID information using the name command. c. Assign directory entries under each ephone using the directory command. d. Enter the directory configuration mode and begin associating ephone-dn values with directory entry values.
b
Which of the following best describes the interaction between CUCM Users, Groups, and Roles? a. User accounts can be assigned a Role, which defines the users' administrative role in the company. Users may be placed into Groups to allow simpler directory searches. b. User Groups are associated with one or more Roles that define a level of privi- lege to an application's resources. The user inherits those privileges when they are added to the Group. c. Of the 24 Roles defined by default, only 12 are active. Others must be activated via the Unified Serviceability interface. d. One Group and one Role are defined by default (the Standard CCM Super Users Group and the Standard CCM Admin Users Role). Other custom Groups and Roles can be defined by the administrator.
b
Which of the following configuration modes represents the area where you can apply core CME configurations that affect the entire telephony system? a. Dial-peer configuration b. Telephony-service configuration c. Global configuration d. Voice port configuration
b
Which of the following equipment allows the CME router to convert analog audio into VoIP packets? a. CPU/Processor b. Digital Signal Processor c. SIP CODEC conversion d. CODEC IOS enablement
b
Which of the following governs the number of concurrent calls supported by a Cisco Unity Connection server? a. Trunk Ports b. Voicemail Ports c. SIP Proxy Server d. CUCM SCCP Hunt Group
b
Which of the following is true of DHCP in CUCM? a. The DHCP server capability is no longer available as of CUCM v8.x. b. The DHCP service is a basic capability intended for supporting up to 1000 IP Phones. c. DHCP is mandatory for IP Phones. d. CUCM supports a proprietary IP address assignment protocol called LLDP.
b
Which of the following issues is prevented by using ground start signaling? a. Echo b. Glare c. Reflexive transmissions d. Mirrored communication
b
Which of the following show commands enable you to see all the Cisco IP Phones that have registered with the CME router? a. show ip phone registered b. show ephone registered c. show voip registered d. show voice registered
b
Which of the following standards created by the ITU designates international num- bering plans for devices connected to the PSTN? a. ITU-T b. E.164 c. ITU-161 d. T-161
b
Which of the following statements is true? a. SCCP phone configuration files contain all settings, including date/time and softkey assignments. b. SIP phone configuration files are larger than SCCP phone configuration files. c. SCCP phone configuration files are exactly the same as SIP phone configura- tion files. d. SIP phone configuration files are much smaller than SCCP configurations files because of the limited feature set of SIP phones.
b
You are watching an administrator configure an intercom line. After creating a new ephone-dn, she enters the command number A100 and presses Enter. What is the purpose of this command? a. To designate extension 100 as an intercom line b. To prevent the number from being dialed from an IP phone c. To match the number with number B100 on the other side of the intercom connection d. To list the line as the first intercom in the configuration
b
You want to verify the line assignment and registration status of the IP phones cur- rently supported by CME. Which of the following show commands provides this information? a. show run b. show ephone c. show voip ephone registration d. show voip registration
b
Cisco Unified Presence supplies which of the following capabilities? (Choose two.) a. Cisco Unified Personal Communicator b. Enterprise IM Solution c. Visible status indicators of IP Phone users d. Multipoint audio and HD video
b c
What are two destinations to which the Cisco Unified CME can send CDRs? (Choose two.) a. TFTP server b. Syslog server c. Logging buffer d. HTTP server
b c
What are two disadvantages of using analog connectivity? a. Conversion complexity b. Signal quality c. Limited calls per line d. Lack of common voice services
b c
Which two of the following are reasons to eliminate IP phone reliance on DNS? a. Elimination of additional licensing costs for Cisco Unified DNS Server b. Elimination of single point of failure c. Reduce delay caused by name resolution lookups d. Eliminate delays caused by ARP resolution
b c
Which of the following are high-complexity codecs? (Choose two.) a. G.711 μ-law b. G.729 c. G.729a d. iLBC
b d
Which of the following is true regarding call flows in CUCM? (Choose two.) a. Signaling traffic using RTP is sent directly to the CUCM from the IP phone. b. Signaling traffic using SCCP/SIP is sent directly to the CUCM from the IP phone. c. Voice bearer stream traffic flows through the CUCM server to maintain QoS policy. d. Voice bearer stream traffic flows direct from phone to phone.
b d
Before CCP enables you to configure any phones or extensions, what component must you configure? a. Dynamic routing protocol b. Static route to the CME system c. Telephony service d. Unity express voicemail
c
Bob asks you to provide a third DN button and a BLF Speed Dial for the Auto Parts Desk's 12 7965 IP Phones. Which of the following is the best choice? a. Modify the Standard User Softkey Template. b. Copy the Standard User Softkey Template, name it PartsDesk, and add the re- quested features. c. Copy the Standard 7965 SCCP Phone Button Template, name it PartsDesk, and add the requested features. d. It is not possible to add a third DN and a BLF Speed Dial to a 7965 IP Phone.
c
CUPS uses two different protocols for integration with Microsoft Office Communi- cator and third-party services, such as Google Voice. Under which administrative menu are they configured? a. CUPS Administration > System b. CUPS Administration > Messaging c. CUPS Administration > Presence d. CUPS Administration > Application
c
How does the communication change by selecting the Connect Securely checkbox when adding a device to a CCP community? a. You are prompted for the router's enable secret password rather than the VTY line password. b. Only level 15 user accounts are permitted to access the device. c. CCP uses HTTPS/SSH to connect to the device. d. CCP permits only communication over an IPSec managed connection.
c
How many administrative web interfaces does CUCM provide? a. 3 b. 4 c. 5 d. 6
c
If a CUCM Publisher server fails, which of the following events occur? a. A CUCM Subscriber takes over Publisher functions until the original Publisher server preempts the role. b. A CUCM Subscriber takes over Publisher functions permanently; if the original Publisher server returns, it is demoted to a Subscriber role. c. Administrative access to the CUCM database becomes read-only; user-facing features are writable to the Subscriber. d. Outside calling is disabled until the CUCM Publisher returns to the network.
c
Two users are talking on Cisco IP Phones to each other in the same office. Midway through the call, an administrator reboots the CME router. What happens to the cur- rent call? a. The call is immediately disconnected. b. The call disconnects once the TCP keepalive between the Cisco IP Phones and the CME router fails. c. The call remains active; however, no supplemental features (such as hold, transfer, etc...) are available for the remainder of the call. d. The call remains active, and the Cisco IP Phones enable SIP Proxy mode for RTP.
c
What amount of bandwidth is consumed by the audio payload of G.729a? a. 4.3 kbps b. 6.3 kbps c. 8 kbps d. 16 kbps
c
What frequency range is accurately reproduced by the Nyquist theorem on the PSTN? a. 200-9000 Hz b. 300-3400 Hz c. 300-4000 Hz d. 20-20,000 Hz
c
What is the simplest method you can use to have an ephone-dn respond to an inter- nal four-digit extension as well as a ten-digit DID number? a. Create incoming translation patterns assigned to the dial-peer. b. Use partitions and calling search spaces. c. Assign a secondary number using the "number" command. d. Assign a calling party transformation mask.
c
Which DHCP option provides the IP address of a TFTP server to a Cisco IP Phone? a. Option 10 b. Option 15 c. Option 150 d. Option 290
c
Which of the following commands should you use to configure a port for a voice VLAN 12? a. switchport mode voice vlan 12 b. switchport trunk voice vlan 12 c. switchport voice vlan 12 d. switchport vlan 12 voice
c
Which of the following digit manipulation commands will work under a VoIP dial peer? a. prefix b. forward-digits c. translation-profile d. digit-strip
c
Which of the following is an industry standard used for powering devices using an Ethernet cable? a. Cisco Inline Power b. 802.1Q c. 802.3af d. Local power brick
c
Which of the following is not an area you can use QoS to manage? a. Packet jitter b. Variable delay c. Fixed delay d. Router queuing
c
Which of the following is not true of LDAP Synchronization? a. Application User accounts are configured only in LDAP and are replicated to CUCM. b. End User accounts and passwords are replicated to CUCM. c. LDAP checks the user accounts in CUCM and replicates only those that also exist in LDAP. d. End User accounts that exist in LDAP are replicated to CUCM, unless the LDAP s n attribute is blank.
c
Which of the following is true of the Cisco Unified Serviceability Application in Cisco Unity Connection? a. It is identical to the Cisco Unified Serviceability Application in CUCM. b. It is also known as Cisco Unity Connection Serviceability. c. It is reached via the same URL (with a different IP) as the CUCM Unified Serviceability. d. It is replaced by Cisco Unity Connection Serviceability in CUC 8.x.
c
Which of the following products would support integrated FXS ports? a. Cisco Unified Communications Manager Express b. Cisco Unified Communications Manager c. Cisco Unified Presence d. Cisco Unity Connection
c
Which of the following systems allows you to send multiple voice calls over a single digital circuit by dividing the calls into specific time slots? a. MUX b. DE-MUX c. TDM d. TCP
c
Which of the following trunking protocols would be used to connect a Cisco switch to a non-Cisco switch device? a. VTP b. 802.3af c. 802.1Q d. ISL
c
You enter the command call-forward max-length 0 from telephony service configu- ration mode. How does this affect the voice network? a. Users can forward their phone for an unlimited amount of time. b. Users can forward their phones to any destination that is reachable from their IP phone. c. The CFwdAll softkey on users' IP phones dims and becomes unavailable. d. All IP phones that are currently forwarding calls will transfer calls directly to voicemail.
c
You entered the following configuration on the CME router: CME_Voice(config)#ephone-dn 51 CME_Voice(config-ephone-dn)#number 3002 CME_Voice(config-ephone-dn)#park-slot timeout 60 limit 10 recall What effect does this have on the voice environment? a. This creates a call park slot reserved for ephone-dn 3002 that can have up to ten parked calls for 60 seconds each. b. This creates a call park slot numbered 3002 that can have up to ten parked calls for 60 seconds each. c. This creates a call park slot numbered 3002 that can have a call parked for 60 seconds, at which point the original phone is recalled. If this occurs ten times, the parked call is disconnected. d. This creates a call park slot numbered 3002 that can have up to ten calls parked for 60 seconds each, at which point the original phone is recalled.
c
You want to configure a dial peer to connect to a PBX system using a digital T1 CAS configuration. What type of dial peer would you create? a. Analog b. Digital c. POTS d. VoIP
c
The account named CMMasterAdmin was created at install as the application Admin- istration account. The account named CMPlatformAdmin was created as the Plat- form Administration account. Which two CUCM interfaces can CMMasterAdmin not log into? a. Unified CM Administration b. Unified Serviceability c. Unified OS Administration d. Disaster Recovery System
c d
Which of the following time slots are used for T1 and E1 signaling when using CCS connections? (Choose two.) a. Time slot 1 b. Time slot 16 c. Time slot 17 d. Time slot 23 e. Time slot 24
c e
Angie changes her Windows domain login password, but notices that her password for her User Web Page in CUCM has not changed. Which of the following is true? a. LDAP Synchronization has not been configured. b. Cisco Unified Services for Windows Domains has not been configured. c. Angie must wait 24 hours for the password to synchronize. d. LDAP Authentication has not been configured.
d
By default, what does pressing the PickUp softkey allow you to do in a Cisco Unified CME environment? a. Pick up a ringing phone in your group b. Pick up a ringing phone in another group c. Answer your own ringing phone d. Pick up a specific ringing extension (which you must specify)
d
How large is each T1 frame sent over a digital CAS connection? a. 8 bits b. 24 bits c. 80 bits d. 193 bits
d
How many call processing servers does Cisco support adding in a CUCM cluster? a. 2 b. 3 c. 6 d. 8 e. 9
d
What is the default codec used by a VoIP dial peer? a. G.711 μ-law b. G.711 a-law c. G.723 d. G.729
d
When using T1 CAS signaling, which bits are used to transmit signaling information within each voice channel? a. First bit of each frame b. Last bit of each frame c. Second and third bits of every third frame d. Eighth bit of every sixth frame
d
When you enter the command transfer-pattern 95... from telephony service configu- ration mode, what is the result? a. Call transfers are restricted to only numbers matching the 95... pattern. b. Transferred calls have 95 added to the front of the dialed number information. c. Transferred calls have 95 added to the end of the dialed number information. d. Users are now able to transfer calls to numbers matching the 95... pattern.
d
Which of the following commands would you use to configure a T1 line to use chan- nels 1 through 6 to connect to the PSTN using FXO loop start signaling? a. pri-group 1-6 type fxo-loop-start b. pri-group 1 timeslots 1-6 type fxo-loop-start c. ds0-group 1-6 type fxo-loop-start d. ds0-group 1 timeslots 1-6 type fxo-loop-start
d
Which of the following commands would you use to forward DHCP requests from an interface connected to the 172.16.1.0/24 subnet to a DHCP server with the IP address 172.16.100.100? a. forward-protocol 172.16.1.0 255.255.255.0 172.16.100.100 b. forward-protocol dhcp 172.16.1.0 255.255.255.0 172.16.100.100 c. ip helper-address 172.16.1.0 172.16.100.100 d. ip helper-address 172.16.100.100
d
Which of the following is not a Device Pool setting? a. Cisco Unified Communications Manager Group b. Local Route Group c. Region d. Common Phone Profile
d
Which of the following key features supported by CUCM does CUCM Business Edition not support? a. SIP/SCCP endpoint control b. Appliance-based OS c. Gateway control d. Redundancy
d
Which of the following protocols is critical for IP Phone operation? a. DNS b. DHCP c. NTP d. TFTP
d
Which of the following transfer modes does a Cisco router support by default? a. Blind b. Consult c. Full-blind d. Full-consult
d
Which version of CCP installs into the flash of a Cisco router? a. There is only one CCP version, which cannot install into the router flash. b. CCP integrates with the SDM utility in the router's flash. c. CCP Lite. d. CCP Express.
d
You want to assign the directory number 1000 (ephone-dn 5) to the third line button on a Cisco 7961 IP Phone (ephone 12). What syntax accomplishes this task? a. button 3:1000 b. button 12:3:1000 c. button 5:3:12 d. button 3:5
d
You have the following configuration entered on your voice router: dial-peer voice 99 pots destination-pattern 115. port 1/0/0 A user dials the number 1159. What digits does the router send out the port 1/0/0? a. 1159 b. 115 c. 11 d. 59 e. 9
e
Cisco Unity Connection provides five web-based administrative interfaces. Which one of the following is not one of them? a. Cisco Unified Serviceability b. Disaster Recovery System c. Cisco Unity Connection Serviceability d. Cisco Unified OS Administration e. Cisco Unity Connection Administration f. Cisco Unified Messaging Administration
f
