Ch. 10 quiz

_____ means that teams no longer have to go through the frustratingly slow process of multilevel reviews and sign-offs to get management approval before making changes.

bureaucratic immunity

How are organizations using teams to help increase customer satisfaction?

by training teams to meet the needs of specific customers

A work team is a small number of people who have been assigned responsibility for pursuing a common purpose, achieving performance goals, and improving interdependent work processes.

false

Once teams have made it to the performing stage, they no longer need fear a decline in performance.

false

Since teams should be an end in themselves, it is appropriate to use them in most situations.

false

The three significant disadvantages that teams and teamwork are prone to are initially high turnover, social loafing, and legal risk.

false

PRO Pharma Corp. went bankrupt in the year 2009. In 2014, the CEO of PRO Laboratories established a project team and wanted it to help the company to become "the most valuable pharmaceutical company." In this scenario, the project team is given a(n) _____.

stretch goal

_____ can be best defined as the ability to change organizational structures, policies, and practices if doing so helps teams meet their stretch goals.

structural accommodation

Jessica works in the Human Resources department of a social media organization. The organization is currently hiring a team of designers to revamp its current interface. Which of the following factors would best help Jessica in selecting the right team?

team level

Autonomy is the degree to which workers have the discretion, freedom, and independence to decide how and when to accomplish their jobs.

true

Cognitive conflict is strongly associated with improvements in team performance, and affective conflict is strongly associated with decreases in team performance.

true

Teams are typically required when tasks are complex, require multiple perspectives, or require repeated interaction with others to complete.

true

Which of the following typically happens during the storming stage of team development?

Team members begin to work together, and different personalities and work styles clash.

In general, gainsharing is most effective for self-managing and self-directing teams performing complex tasks, while skill-based pay works best in relatively stable environments where employees can focus on improving the productivity, cost savings, or quality of their current work system.

false

An organization that rewards its team members through gainsharing is _____.

sharing the financial value of performance gains

_____ is one of the disadvantages associated with the use of work teams.

social loafing

An organization should use teams when:

Ample resources are available.

Which of the following statements regarding cohesiveness is true?

Engaging in non-work activities as a team can help build cohesion.