ch 11

About ________ percent of the United States GDP is produced by the knowledge and information sectors.

55

For a firm, organizational resources are unnecessary to transform data into knowledge.

False

KPI analysis is the leading methodology for understanding the most important information needed by a firm's executives.

False

Which of the following are most likely to rely primarily on the drill-down functionality of BI for their decision-making needs?

Middle managers

Which of the following is not used to capture tacit knowledge?

Neural network

Which of the following describes a difference between neural networks and genetic algorithms?

Neural networks are programmed to "learn.

A structured decision is repetitive and routine, for which known procedures provide solutions.

True

Expert systems are typically used in business in discrete, highly structured decision-making situations

True

Which type of decision is calculating gross pay for hourly workers?

Structured

A pivot table is a(n):

spreadsheet tool that displays two or more dimensions of data in a convenient format.

A(n) ________ is a scheme for classifying information and knowledge in such a way that it can be easily accessed.

taxonomy

A well-designed ESS will allow management to:

track the activities of competitors

Both structured and unstructured documents can contain knowledge.

true

Expert systems capture the knowledge of skilled employees in the form of a set of rules in a software system that can be used by others in the organization.

true

Middle management face primarily structured decisions.

true

Which type of decision is deciding whether to introduce a new product line?

Unstructured

An information system that combines data from internal TPS with information from financial systems and external sources to deliver reports such as profit-loss statements and impact analyses, is an example of:

ESS

Which of the following are the three major types of knowledge management systems?

Enterprise-wide knowledge management systems, KWS, and intelligent techniques

Which of the following would not be classified as a KWS?

Expert system

A structured decision cannot be made by following a well-defined set of procedures. "Feel" or intuition is necessary.

False

Big data is too unwieldy to analyze for consumer preferences.

False

DSS primarily address structured problems.

False

Today's AI systems are about to come up with new and novel solutions to problems

False

A(n) ________ facilitates the solution to unstructured problems by a set of decision makers working together as a group.

GDSS

Which type of information system uses data visualization technology to analyze and display data for planning and decision making in the form of digitized maps?

GIS

Specialized systems built for knowledge workers charged with discovering and creating new knowledge for a company are called:

KWS

What is meant by the statement "knowledge is sticky"

Knowledge is hard to move

Which of the following is not one of the main four dimensions of knowledge described in the chapter?

Knowledge is timeless

Which of the following are most likely to rely primarily on production reports for their decision-making needs?

Operational supervisors

Fuzzy logic is a type of:

an intelligent technique

A drawback to high-velocity, automated decision-making systems is that they are unable to:

control themselves and respond to new environments.

MIS typically produce

fixed, regularly scheduled reports based on data extracted from the organization's TPS.

A(n) ________ is a BI feature that presents performance data defined by users.

dashboard

Which of the following techniques is used for knowledge discovery?

data mining

Predictive analytics is used for all of the following except:

determining the best routes for product delivery.

All of the following are considered to be knowledge workers except:

executives

GIS are useful for businesses, but not as much for state and local governments.

false

ESS

have the ability to drill down into lower levels of detail.

High-velocity decision making systems are growing rapidly for decisions classed as:

highly structured

All of the following are intangible assets of a firm except its:

information systems

The ________ phase of decision making finds or recognizes a problem, need, or opportunity.

intelligence

Apple's Siri application is an example of:

intelligent agents

Mintzberg outlined three categories of managerial roles

interpersonal, informational, and decisional.

According to Mintzberg, managers in their informational role act as:

nerve centers of the organization.

A(n) ________ is a type of intelligent technique that finds patterns and relationships in massive data sets too large for a human to analyze.

neural network

Decisions regarding managing and monitoring day-to-day business activities are referred to as ________ intelligence.

operational

A(n)________ report is produced when a user enters various values in a pivot table to filter data.

parameterized

Informal social networks of professionals and employees within and outside the firm who have similar work-related activities and interests are called communities of:

practice

VR systems

provide architects, engineers, and medical workers with precise, photorealistic simulations of objects.

The decisions involved in creating and producing a corporate intranet can be classified as ________ decisions.

semi-structured