ch 11
About ________ percent of the United States GDP is produced by the knowledge and information sectors.
55
For a firm, organizational resources are unnecessary to transform data into knowledge.
False
KPI analysis is the leading methodology for understanding the most important information needed by a firm's executives.
False
Which of the following are most likely to rely primarily on the drill-down functionality of BI for their decision-making needs?
Middle managers
Which of the following is not used to capture tacit knowledge?
Neural network
Which of the following describes a difference between neural networks and genetic algorithms?
Neural networks are programmed to "learn.
A structured decision is repetitive and routine, for which known procedures provide solutions.
True
Expert systems are typically used in business in discrete, highly structured decision-making situations
True
Which type of decision is calculating gross pay for hourly workers?
Structured
A pivot table is a(n):
spreadsheet tool that displays two or more dimensions of data in a convenient format.
A(n) ________ is a scheme for classifying information and knowledge in such a way that it can be easily accessed.
taxonomy
A well-designed ESS will allow management to:
track the activities of competitors
Both structured and unstructured documents can contain knowledge.
true
Expert systems capture the knowledge of skilled employees in the form of a set of rules in a software system that can be used by others in the organization.
true
Middle management face primarily structured decisions.
true
Which type of decision is deciding whether to introduce a new product line?
Unstructured
An information system that combines data from internal TPS with information from financial systems and external sources to deliver reports such as profit-loss statements and impact analyses, is an example of:
ESS
Which of the following are the three major types of knowledge management systems?
Enterprise-wide knowledge management systems, KWS, and intelligent techniques
Which of the following would not be classified as a KWS?
Expert system
A structured decision cannot be made by following a well-defined set of procedures. "Feel" or intuition is necessary.
False
Big data is too unwieldy to analyze for consumer preferences.
False
DSS primarily address structured problems.
False
Today's AI systems are about to come up with new and novel solutions to problems
False
A(n) ________ facilitates the solution to unstructured problems by a set of decision makers working together as a group.
GDSS
Which type of information system uses data visualization technology to analyze and display data for planning and decision making in the form of digitized maps?
GIS
Specialized systems built for knowledge workers charged with discovering and creating new knowledge for a company are called:
KWS
What is meant by the statement "knowledge is sticky"
Knowledge is hard to move
Which of the following is not one of the main four dimensions of knowledge described in the chapter?
Knowledge is timeless
Which of the following are most likely to rely primarily on production reports for their decision-making needs?
Operational supervisors
Fuzzy logic is a type of:
an intelligent technique
A drawback to high-velocity, automated decision-making systems is that they are unable to:
control themselves and respond to new environments.
MIS typically produce
fixed, regularly scheduled reports based on data extracted from the organization's TPS.
A(n) ________ is a BI feature that presents performance data defined by users.
dashboard
Which of the following techniques is used for knowledge discovery?
data mining
Predictive analytics is used for all of the following except:
determining the best routes for product delivery.
All of the following are considered to be knowledge workers except:
executives
GIS are useful for businesses, but not as much for state and local governments.
false
ESS
have the ability to drill down into lower levels of detail.
High-velocity decision making systems are growing rapidly for decisions classed as:
highly structured
All of the following are intangible assets of a firm except its:
information systems
The ________ phase of decision making finds or recognizes a problem, need, or opportunity.
intelligence
Apple's Siri application is an example of:
intelligent agents
Mintzberg outlined three categories of managerial roles
interpersonal, informational, and decisional.
According to Mintzberg, managers in their informational role act as:
nerve centers of the organization.
A(n) ________ is a type of intelligent technique that finds patterns and relationships in massive data sets too large for a human to analyze.
neural network
Decisions regarding managing and monitoring day-to-day business activities are referred to as ________ intelligence.
operational
A(n)________ report is produced when a user enters various values in a pivot table to filter data.
parameterized
Informal social networks of professionals and employees within and outside the firm who have similar work-related activities and interests are called communities of:
practice
VR systems
provide architects, engineers, and medical workers with precise, photorealistic simulations of objects.
The decisions involved in creating and producing a corporate intranet can be classified as ________ decisions.
semi-structured