CH 11: Human Resource Management
Define: Core Time
(in flextime plans) period when all employees are expected to be at work
Define: Orientation
activity that initiates new employees into the organization
Define: External Sources
advertisements, public & private employment agencies, college placement bureaus, management consultants, internet
HR is a responsibility of ____ manageers
all
Training focuses on ____-____ skills
short-term
Define: Journeyman
workers who successfully complete apprenticeship
Define: Job Specifications
written summary of the minimum qualifications required of workers to do a particular job
Job descriptions are more about the ____ & the specifications are about the ______ ____ ______ ____ _____
job, person who does the job
What is the set of activities for obtaining the right number of qualified people at the right time?
recruiting
Define: Labor intensive
the primary cost of operations in labor
Define: Management Development
the process of training & educating employees to become good managers, then monitoring the progress of their managerial skills over tim
Define: Online Training
training on the internet
Define: Accomodation
treating people *according to their specific needs*
Define: Job Simulation
use of equipment that duplicates job conditions & tasks so that trainees learn skills before attempting them on the job
Define: underemployed workers
workers who have more skills/knowledge than their current jobs require/those with part-time jobs who want to work full time
Define: Job-sharing plans
arrangement whereby two part-time employees share one full time job
Define: Soft benefits; what are some examples?
benefits that help workers maintain the balance between work & family life; on site hair cuts, shoe repair, free breakfasts
What are part-time, temporary, seasonal workers and independent contractors, interns, and co-op students are what kind of workers?
contingent workers
Define: Mentor
corporate manager who supervises, coaches, & guides selected lower-level employees
Define: Internal Sources
current employees who can be transferred or promoted or who can recommend others to hire
Job Simulations us ___ combo of conditions at jobs
exact
Define: Cafeteria-style fringe benefits
fringe benefits plan that allows employees to choose the benefits they want up to a certain dollar amount
What have manufacturing firms in auto & steel industries have asked employees to take?
givebacks (reductions in wages)
Where do HR people turn to for recruiting assistance?
internal and external sources
Define: Human Resource Management (HRM)
the process of determining human resource needs & then recruiting, selecting, developing, motivating, evaluating, compensating, & scheduling employees to achieve organization goals
Define: Vestibule Training
training at schools where employees are taught on equipment similar to that uses on the job
Why did the human resource management role increase?
*qualified* employees are scarcer making recruiting & retaining people more difficult
Define: Selection
the process of gathering info & deciding who should be hired under legal guidelines, to serve the best interests of the individual and the organization
Define: Distance learning
online classes at universities and colleges
Define: Gain-sharing systems (how to compensate a team)
system that base bonuses on improvements over previous performance
Define: Skill-based pay (how to compensate a team)
rewards the growth of both the individual and the team
Define: Performance Appraisal
an evaluation that measures employee performance against established standards in order to make decisions about promotions, compensation, training
What are the 5 steps in the human resource planning process?
*1.* Preparing a human resource planning process of the organization's employees *2.* Preparing a job analysis *3.* Assessing future human resource demand *4.* Assessing future labor supply *5.* Establishing a strategic plan
There is a shift from _____ manufacturing industries to ______ & ______-____ manufacturing
traditional; service & high-tech
Define: Networking
process of establishing & maintaining contacts with key managers in your own & other organizations & using those contacts to weave strong relationships
What are all the attempts to improve productivity by increasing employees ability to perform?
training and development
Define: Apprentice programs
training programs during which a learner works alongside an experienced employee to master the skills and procedures of a craft
Define: Compressed work week
work schedule that allows an employee to work a full number of hrs per week but in fewer days
Define: Flextime plans
work schedule that gives employees some freedom to choose when to work, as long as they work the required number of hrs or complete their assigned tasks
Define: Job Analysis
a study of what employees do who hold various job titles
Define: Job Description
a summary of the objectives of a job, the type of work to be done, the responsibilities & duties, the working conditions, and the relationship of the job to other functions
Define: Shadowing
being trained by experienced workers
Define: Reverse Discrimination
discriminating against members of a dominant of majority group (WASPS)
Development focuses on ____-____ abilities
long-term
Define: 360-degree review
management gathers opinions from all around the employee
What do management training programs include? (4)
on the job coaching, under study positions, job rotation, off-the-job courses & training
What is the difference between on-the-job and off-the-job training?
on-the-job is training at the workplace; off-the-job training is internal/external training programs away from the workplace
What are the 6 steps of appraisals?
*1.* Establish performance standards *2.* Communicating those standards *3.* Evaluating performance *4.* Discussing results with employees *5.* Taking Corrective Action *6.* Using the results to make decisions
What are the 6 steps of a typical selection process?
*1.* Obtaining complete application forms *2.* Conducting initial follow-up interviews *3.* Giving employment tests *4.* Conducting background investigations *5.* Obtaining results from physical exams *6.* Establishing trial (probationary) periods
Define: Fringe benefits
benefits like sick-leave pay, vacation pay, pension plans, and health plans
Define: Affirmative Action
employment activities designed to "right past wrongs" by increasing opportunities for minorities and women