CH 11: Human Resource Management

Define: Core Time

(in flextime plans) period when all employees are expected to be at work

Define: Orientation

activity that initiates new employees into the organization

Define: External Sources

advertisements, public & private employment agencies, college placement bureaus, management consultants, internet

HR is a responsibility of ____ manageers

all

Training focuses on ____-____ skills

short-term

Define: Journeyman

workers who successfully complete apprenticeship

Define: Job Specifications

written summary of the minimum qualifications required of workers to do a particular job

Job descriptions are more about the ____ & the specifications are about the ______ ____ ______ ____ _____

job, person who does the job

What is the set of activities for obtaining the right number of qualified people at the right time?

recruiting

Define: Labor intensive

the primary cost of operations in labor

Define: Management Development

the process of training & educating employees to become good managers, then monitoring the progress of their managerial skills over tim

Define: Online Training

training on the internet

Define: Accomodation

treating people *according to their specific needs*

Define: Job Simulation

use of equipment that duplicates job conditions & tasks so that trainees learn skills before attempting them on the job

Define: underemployed workers

workers who have more skills/knowledge than their current jobs require/those with part-time jobs who want to work full time

Define: Job-sharing plans

arrangement whereby two part-time employees share one full time job

Define: Soft benefits; what are some examples?

benefits that help workers maintain the balance between work & family life; on site hair cuts, shoe repair, free breakfasts

What are part-time, temporary, seasonal workers and independent contractors, interns, and co-op students are what kind of workers?

contingent workers

Define: Mentor

corporate manager who supervises, coaches, & guides selected lower-level employees

Define: Internal Sources

current employees who can be transferred or promoted or who can recommend others to hire

Job Simulations us ___ combo of conditions at jobs

exact

Define: Cafeteria-style fringe benefits

fringe benefits plan that allows employees to choose the benefits they want up to a certain dollar amount

What have manufacturing firms in auto & steel industries have asked employees to take?

givebacks (reductions in wages)

Where do HR people turn to for recruiting assistance?

internal and external sources

Define: Human Resource Management (HRM)

the process of determining human resource needs & then recruiting, selecting, developing, motivating, evaluating, compensating, & scheduling employees to achieve organization goals

Define: Vestibule Training

training at schools where employees are taught on equipment similar to that uses on the job

Why did the human resource management role increase?

*qualified* employees are scarcer making recruiting & retaining people more difficult

Define: Selection

the process of gathering info & deciding who should be hired under legal guidelines, to serve the best interests of the individual and the organization

Define: Distance learning

online classes at universities and colleges

Define: Gain-sharing systems (how to compensate a team)

system that base bonuses on improvements over previous performance

Define: Skill-based pay (how to compensate a team)

rewards the growth of both the individual and the team

Define: Performance Appraisal

an evaluation that measures employee performance against established standards in order to make decisions about promotions, compensation, training

What are the 5 steps in the human resource planning process?

*1.* Preparing a human resource planning process of the organization's employees *2.* Preparing a job analysis *3.* Assessing future human resource demand *4.* Assessing future labor supply *5.* Establishing a strategic plan

There is a shift from _____ manufacturing industries to ______ & ______-____ manufacturing

traditional; service & high-tech

Define: Networking

process of establishing & maintaining contacts with key managers in your own & other organizations & using those contacts to weave strong relationships

What are all the attempts to improve productivity by increasing employees ability to perform?

training and development

Define: Apprentice programs

training programs during which a learner works alongside an experienced employee to master the skills and procedures of a craft

Define: Compressed work week

work schedule that allows an employee to work a full number of hrs per week but in fewer days

Define: Flextime plans

work schedule that gives employees some freedom to choose when to work, as long as they work the required number of hrs or complete their assigned tasks

Define: Job Analysis

a study of what employees do who hold various job titles

Define: Job Description

a summary of the objectives of a job, the type of work to be done, the responsibilities & duties, the working conditions, and the relationship of the job to other functions

Define: Shadowing

being trained by experienced workers

Define: Reverse Discrimination

discriminating against members of a dominant of majority group (WASPS)

Development focuses on ____-____ abilities

long-term

Define: 360-degree review

management gathers opinions from all around the employee

What do management training programs include? (4)

on the job coaching, under study positions, job rotation, off-the-job courses & training

What is the difference between on-the-job and off-the-job training?

on-the-job is training at the workplace; off-the-job training is internal/external training programs away from the workplace

What are the 6 steps of appraisals?

*1.* Establish performance standards *2.* Communicating those standards *3.* Evaluating performance *4.* Discussing results with employees *5.* Taking Corrective Action *6.* Using the results to make decisions

What are the 6 steps of a typical selection process?

*1.* Obtaining complete application forms *2.* Conducting initial follow-up interviews *3.* Giving employment tests *4.* Conducting background investigations *5.* Obtaining results from physical exams *6.* Establishing trial (probationary) periods

Define: Fringe benefits

benefits like sick-leave pay, vacation pay, pension plans, and health plans

Define: Affirmative Action

employment activities designed to "right past wrongs" by increasing opportunities for minorities and women