ch. 11 management
________ is the extent to which employees have positive or negative feelings about various aspects of their work
job satisfaction
An example of a self-fulfilling prophecy is a server who expects some poorly dressed customers to be stingy tippers, who therefore gives them poor service, and so gets the result he expected—a much lower tip than usual
True
Those who have the Type A behavior pattern are involved in a chronic, determined struggle to accomplish more in less time
True
________ is the extent to which an employee identifies with an organization and is committed to its goals.
Organizational commitment
________ is the process of interpreting and understanding one's environment.
Perception
________ consists of stable psychological traits and behavioral attributes that give a person his or her identity
Personality
________ is the ability to control your emotions and act with honesty and integrity in reliable and adaptable ways
Self-awareness
________ is the extent to which people like or dislike themselves
Self-esteem
People with ________ exhibit less anxiety, greater motivation, and stronger expectations that effort leads to performance
an internal locus of control
The three components of ________ are affective, cognitive, and behavioral
attitudes
The interdisciplinary field of organizational ________ tries to explain and predict workplace behavior to help managers better lead and motivate others.
behavior
Which of the following is NOT a step in the perceptual process?
casual attribution
The ________ component of an attitude consists of the beliefs and knowledge one has about a situation. 15) ______
cognitive
Because people are uncomfortable with inconsistency between their attitudes and behaviors, they will seek to reduce
cognitive dissonance.
Odell is frequently nervous, tense, and worried, both at work and at home. He likely scores low on which of the Big Five personality dimensions
emotional stability
________ represent(s) all the ways people are unlike and alike.
diversity
People high in ________ are responsive to others' social and interpersonal cues.
emotional intelligence
Roberto really enjoys mingling at work functions, both to network for new contacts and simply to share stories with other interesting people. Roberto probably scores high in
extroversion.
According to Festinger, how people deal with cognitive dissonance depends on three factors. Which are the correct three factors
importance, control, and rewards
If you have a(n) ________, you believe you control your own destiny
internal locus of control
Timothy was hiring a new financial analyst, and he had several good candidates. He was leaning toward hiring Jade, a Japanese American woman, because he thinks Asians are better at math. Timothy is exhibiting which distortion in perception?
stereotyping
________ is the tension people feel when they are facing or enduring extraordinary demands, constraints, or opportunities and are uncertain about their ability to handle them effectively.
stress
________ occurs when we form an impression of an individual based on a single trait
the halo effect
Which of the following is NOT one of the Big Five personality dimensions?
tolerance for ambiguity
________ are abstract ideals that guide one's thinking and behavior across all situations.
values