ch. 11 management

________ is the extent to which employees have positive or negative feelings about various aspects of their work

job satisfaction

An example of a self-fulfilling prophecy is a server who expects some poorly dressed customers to be stingy tippers, who therefore gives them poor service, and so gets the result he expected—a much lower tip than usual

True

Those who have the Type A behavior pattern are involved in a chronic, determined struggle to accomplish more in less time

True

________ is the extent to which an employee identifies with an organization and is committed to its goals.

Organizational commitment

________ is the process of interpreting and understanding one's environment.

Perception

________ consists of stable psychological traits and behavioral attributes that give a person his or her identity

Personality

________ is the ability to control your emotions and act with honesty and integrity in reliable and adaptable ways

Self-awareness

________ is the extent to which people like or dislike themselves

Self-esteem

People with ________ exhibit less anxiety, greater motivation, and stronger expectations that effort leads to performance

an internal locus of control

The three components of ________ are affective, cognitive, and behavioral

attitudes

The interdisciplinary field of organizational ________ tries to explain and predict workplace behavior to help managers better lead and motivate others.

behavior

Which of the following is NOT a step in the perceptual process?

casual attribution

The ________ component of an attitude consists of the beliefs and knowledge one has about a situation. 15) ______

cognitive

Because people are uncomfortable with inconsistency between their attitudes and behaviors, they will seek to reduce

cognitive dissonance.

Odell is frequently nervous, tense, and worried, both at work and at home. He likely scores low on which of the Big Five personality dimensions

emotional stability

________ represent(s) all the ways people are unlike and alike.

diversity

People high in ________ are responsive to others' social and interpersonal cues.

emotional intelligence

Roberto really enjoys mingling at work functions, both to network for new contacts and simply to share stories with other interesting people. Roberto probably scores high in

extroversion.

According to Festinger, how people deal with cognitive dissonance depends on three factors. Which are the correct three factors

importance, control, and rewards

If you have a(n) ________, you believe you control your own destiny

internal locus of control

Timothy was hiring a new financial analyst, and he had several good candidates. He was leaning toward hiring Jade, a Japanese American woman, because he thinks Asians are better at math. Timothy is exhibiting which distortion in perception?

stereotyping

________ is the tension people feel when they are facing or enduring extraordinary demands, constraints, or opportunities and are uncertain about their ability to handle them effectively.

stress

________ occurs when we form an impression of an individual based on a single trait

the halo effect

Which of the following is NOT one of the Big Five personality dimensions?

tolerance for ambiguity

________ are abstract ideals that guide one's thinking and behavior across all situations.

values