CH. 12-16

Laughter relieves stress by​

reducing stress-related hormones.

What does it mean to value diversity?

Anticipating that workforce diversity will provide a competitive advantage in the marketplace

To help promote purposeful action and sustained improvement, leaders must often assume the role of​

Coach

As organizations enhance diversity, which employment practice should they adopt?​

Develop a plan for actively recruiting employees from groups that are underrepresented in the organization.

Before documenting a problem with an employee's performance, a good coach must first convince the employee that an issue exists and that improvement is necessary.

False

Trust among team members is a result of fair delegation of tasks and sharing of task completion..

False

Which of the following is true regarding discrimination on the basis of sexual orientation?​

It is becoming a larger issue as individuals are less willing to hide their orientation at work

Good advice for anyone who wants to become an outstanding leader is to be guided by the law of empathy, which states:

Leaders are sensitive to and aware of the needs, feelings, and motivations of those they lead.

Managing your boss can be important for the success of your team. Which of the following is not a general consideration to keep in mind when you are practicing "boss" management?​

Maintain a distant and professional relationship.

Which of the following pieces of advice would be least helpful to an organization whose diversity training efforts are ineffective?

Make training mandatory, primarily to avoid liability in diversity lawsuits

According to The Leadership Challenge, which is a practice of exemplary leadership?

Model the way.

Which religious group faces unique challenges in the workplace due to their faith's requirements such as scheduled prayer, wearing of head scarves for women, and maintenance of facial hair for men?

Muslims

Which of the following is a secondary dimension of diversity?

Religious beliefs

____ is often required for the unconscious to process thoughts and events.

Solitude​

​Which of the following is a point that supports affirmative action policies?

The purpose of affirmative action is to promote equal consideration.

Which of the following would not be a positive result of self-managed teams?

The team achieves synergy through similar thinking patterns.

A virtual team can perform just as well as a team that meets together in a room.

True

An individual's religious beliefs, health habits, and communication style are all secondary characteristics of diversity.​

True

Clashes related to ethnocentrism are more likely to arise in a workplace with increased diversity.

True

Conflict is necessary for effective problem solving and for effective interpersonal relationships.​

True

More than 30 years ago, thought leader Warren Bennis predicted that the pyramid-shaped organization chart with top management in a position of absolute power and decision making would become obsolete.

True

One way you can eliminate subtle discrimination aimed at you personally is to excel in your work.

True

Throughout life, we most often prejudge people based on their primary dimensions of diversity.

True

While it is usually impossible to eliminate stress-causing factors, a person can learn to manage his or her reactions to them to minimize their negative impact.

True

The Situational Leadership Model

adapts the leadership style to the employee.

Kyle is known for his ____ behavior. He talks fast, ignores others, and uses sarcasm to maintain control of the conversation.​

aggressive

When an organization has a leadership style that emphasizes team building, you tend to also have​

all of these.

Conflict in organizations

can result in all of these effects.​

Without ____ it is impossible to build a trusting relationship with the people you lead.

character

When it results in a misunderstanding that causes two or more parties to perceive a disagreement, ineffective communication can serve as a(n) _____.​

conflict trigger​

Because organizations must change rapidly in a volatile, global market, non-supervisory employees must be prepared to

contribute to diversity of leadership by demonstrating leadership on the job.

One of the most effective ways to align how a team will work together and facilitate team involvement is to _____.​

create team core values

One important way to become a respected team member in an organization is to

express your own views.

Common characteristics of successful leaders include character and high emotional intelligence. It follows that

individuals can develop strong leadership qualities.

​Ruminating over personal and work-related problems

is a response that exacerbates stress and may lead to depression.​

A manager working to improve consideration skills should specifically​

learn about the values of individual employees.

An individual demonstrates prejudice when he/she

makes judgments without examining the facts.

The process of creating an organizational culture where understanding is promoted (and tensions are defused) among employees who differ in age, race, gender, and religious beliefs is known as​

managing diversity.

Over recent years, the American economy has slipped into a recession. During an economic slump, people's prejudices​

may be rooted in their basic survival needs and therefore hard to eliminate

Warning signals of stress

may indicate greater risk for colds, flu, and infections.​

Companies that seek a quick fix for their lack of employee diversity​

often create greater, not less, divisiveness among workers.

Organizations in America are using teams because:​

team building has proven to be an effective strategy.

According to McGregor, an effective work team is characterized by

the free expression of the team members' feelings as well as their ideas.

Affirmative action guidelines

were established to remedy the effects of past discrimination.

Research suggests that as many as 50% of _____ working in science, engineering, and technology will eventually leave because of hostile work environments.

women

Which of the following statements is an example of someone demonstrating aggressive behavior in a group meeting situation?​

​"Are you crazy? You will never get anywhere if you try to negotiate with management."