ch: 1,2,3

Many corporations have sophisticated security systems for information and employees. Which dimension of the organization's environment do these systems represent?

Technological element of the general environment

Which of the following events would NOT have a significant impact on an organization's general environment?

A German firm develops an improved two-cycle automobile engine.

An organization's general environment

All of these choices

The general environment of organizations has all EXCEPT which dimension?

Domestic

The interest rates are an important aspect of which environment?

Economic

When your boss goes to the company president's home for a Christmas party, your boss is engaged in the political role as defined by Mintzberg.

Fals

According to Barnard's theory, managers ultimately get their authority from their job titles.

False

According to McGregor, Theory X managers engage in optimistic managerial thinking.

False

Administrative management focuses on the jobs of administrative assistants.

False

Ann Honeycutt has specialized training for coordinating the various recreational activities at a retirement village and nursing home. Because she is involved with all such activities, she likely is an administrative manager.

False

Barnes and Noble and Starbucks are suppliers.

False

Bonnie Babson holds the title of plant manager of the Green Tree Manufacturing Company. She is likely a first-line manager.

False

Classical management consists of two distinct branches: behavioral management and human resource movement.

False

Diversity is an absolute phenomenon that specifies that a group or organization is or is not diverse.

False

Efficient managers make the right decisions and successfully implement them.

False

History is simply a conceptual framework for organizing knowledge and providing a blueprint for action.

False

If American Airlines was to eliminate drink service on its flights, outlining and following such a strategy would be the responsibility of the organizing function of management.

False

In its current stage of development, quantitative management is able to accurately model even such complex processes as human behavior.

False

Leading means setting an organization's goals and deciding how best to achieve them.Leading means setting an organization's goals and deciding how best to achieve them.

False

Michael E. Porter's five competitive forces are competitors, customers, suppliers, strategic partners, and regulators.

False

Organizations today are becoming less diverse and multicultural.

False

Overseeing timely delivery of your daily newspaper would be the responsibility of managers in the newspaper's operations function.

False

Pragna is in charge of a call center. She is always at her desk and ready to start work at 8:00 a.m., and she never leaves before 5:00 p.m. The people who work for her have noticed this pattern, and they model their attendance behavior after her. Pragna's actions are part of the monitor role as defined by Mintzberg.

False

Scientific management focuses specifically on the development of scientific models.

False

Scientific management is conceptual and easily adapted to top-level management.

False

Temporary employees or temps are organized into labor unions.

False

The Hawthorne studies showed that piece-rate pay was an effective way of increasing work output.

False

The fundamental premise of administrative management is that the social aspects of the workplace are more important to increasing worker productivity than economic incentives.

False

The physical work environment is becoming increasingly closed, requiring people to work from home.

False

Theory and history are important only to top managers today.

False

Theory is abstract and of no practical use in today's environment.

False

To be an effective manager, you must first do your planning, then your organizing, then your leading, and finally your controlling.

False

UPS can follow drivers' movements through GPS, which is an example of the use of management techniques derived from behavioral management.

False

When Tom testifies before Congress about his company's philanthropic support for math and science education, he is fulfilling the disseminator role.

False

A cross country running team is an example of an organization.

True

An erratic economy increases uncertainty.

True

An example of a physical resource is the drilling platform used by an oil company.

True

At John Deere & Company, Tim starts lawnmowers to see that they meet John Deere's standards. Tim's job in the factory involves the controlling function.

True

Chris Cadott sees an opportunity to increase sales of his company's new machinery by sending a salesperson to talk to a representative of the Iowa Agricultural Department. In this case Chris is engaging in the role of an entrepreneur.

True

Companies (such as Coca-Cola, Ford, and GE) maintain significant libraries on their corporate histories that show a sense of heritage and pride.

True

Janice is very concerned with worker morale, and she frequently surveys employees to determine their level of job satisfaction. She feels that people really want to work, to take more responsibility, and to make a contribution. Her approach reflects application of Theory Y.

True

Jeanne's department has the lowest production cost because her people keep the scrap rate and direct labor costs low. From this information, we know her department is an efficient operation.

True

Managers can be classified according to their level in the organization and the area in which they specialize.

True

Managers who select a course of action from a set of rational alternatives are involved in decision making.

True

Monsanto, a seed maker, offered to buy Syngenta, a pesticide maker. Monsanto apparently expected some synergy from the purchase.

True

Open systems thinking tends to develop synergy in organizations.

True

Operations managers are concerned with creating and managing the systems that create an organization's products and services.

True

The North Korean government is attempting to isolate citizens from outside influence. It is trying to create a closed system.

True

The concept of a management role is similar to the role an actor plays in a theatrical production.

True

The study of management did not begin until the nineteenth century.

True

When a manager reaches agreement with a union on the terms for a new labor contract, the manager has been serving primarily in the negotiator role.

True

When compared to management science, operations management is focused more on applications.

True

While managers strive to align their firms with the external environment, they must also remember that their own work is carried out within the internal environment of their firms.

True

The downgrade of U.S. federal debt created wild swings in the stock market. The uncertainty led to consumer caution and less spending. This is an example of the ____ dimension.

economic

At the University of Miami a wealthy booster (now serving time in federal prison) said he spent millions on cash donations, hookers, and entertainment for football players, all with the coaches' knowledge.

legal and sociocultural

The ____ is the portion of an organization's environment that deals with morals, values, and demographic characteristics.

sociocultural element of the general environment

The death of Farrah Fawcett to anal cancer opened discussions that previously were taboo in the U.S. This is an example of change in the

sociocultural element of the general environment.

Executives carry smart phones that keep them connected to people and information all day. This is an example of the ____ dimension of the external environment.

technological

Twenty years ago most business failures were attributed to poor inventory management. Today point-of-sales terminals are used at the checkout counters of most retail stores. These terminals allow retailers to know what is selling, to see what needs to be reordered, and to better satisfy customers while not over investing in inventory. Point-of-sales terminals have greatly influenced how retailers interact with the ____ dimension of the general environment.

technological

When HTC offered the first cell phone with a button dedicated to Facebook, it was responding to changes in the ____ environmental dimension.

technological